I come here quarterly. I love their deal of oil change with FREE car wash. I can easily upgrade for just a few dollars every spring to get my floor mats scrubbed of winter crud, or add trunk vacuuming after a sandy trip to the beach. I do advise that you remove EVERYTHING from your car before going there though. The staff are probably wary of being accused of theft, so they won't move anything to clean under it, not even a box full of clutter sitting on the back seat. I also tip the front seatbacks all the way back to make them vac deep into the crevice, as my hubby is forever ignoring my pleas to NOT eat in my car, and the crumbs build up pretty badly at time. At the end of the service, they even have someone waiting to go over your car to make sure it's clean to my satisfaction. Only a few times have I needed to have them pull out the vacuum again for some major missed spots. Other than that, they do a great job. read more

I just left and usually when you drive in to get your car washed they pre-spray your car and wash your wheels down since the brushes don't do that great of a job. This time none of that happened and the person at the start of the wash looked at me as if I was bothering them. I understand it's still cold and most folks aren't using the wash but if I am paying 25 for a wash I would've liked to get everything that usually happens for that price. read more

Slow slow slow 30 mins, got through the wash in about 3 to 4 mins. But once they roll you in to clean, watch out! Everyone has purpose and I stress if everyone. It would be nice if they all got on a car or got it done more quickly but expect to sit around the little restaurant that smells like grease for at least 25 mins. Bathrooms had urine all over them, dirty and smelly. Told the guy to check my roof. Never did it so when they pulled out I got to the roof with their rag while wearing my suit to clean dirt the wash didn't get off. 29.00 what a joke. read more

This place was very good before it was bought out. Now you barely get a decent wash, the bugs, dirt, etc may or may not come off with the wash and the detailing center has gone down hill also. Overall, I recommend going someplace else if you want a decent carwash. read more

They can clean cars ok but DO NOT use their auto repair services. They really only have one experienced mechanic (nice guy), but the rest are "day-labor" types... I have had three repairs there and have had nothing but problems with follow-up issues. They also don't have a transparent/fair warranty for work that is improperly diagnosed/repaired. Prices are also steep and they've trained their staff to "up-sell" services that are not necessary. Management has a passive-aggressive approach that's a source of a lot of their problems. Don't be fooled by their initial politeness, especially until something goes wrong and then things get very "tricky." It's a family run business (fine) but it's top-heavy in this respect and I've experienced their strict supervision of staff and problems with customers, my own and otherwise. As a business case-study, it's interesting to watch the hubris unfold... They should stick to the "suds." They're not prepared to fix cars, both technically and managerially. read more

Very very slow. And poor service. Had work scheduled on my truck and I was not happy. Took over an hour and half for a state inspection. And they tried to call the inspection on a lug not cover. WTH read more

5 Star Auto Spa - Car Wash Near Me - Winchester, Virginia

Expensive and poor attention to detail. They are quick, however given the number of people they have working on one vehicle there should be higher quality. When they tell me we could not get a staying out for a $160 interior detail, and then I go home and use a common household products to do just that they are flat out not trying. On top of it all, they lost one of our floor mats which we did not know until we got home. It was a minivan so there are a number of mats in the back that all go together and they couldn't figure it out so they just dump them all in the back. When the car dried out and we put mats in we were missing one... And they take no responsibility. Wash your car yourself or find a reputable detailing facility. read more

Decent place to get your vehicle detailed and washed. I've been here before and it's kind of inconsistent depending on how busy they are.

Because of all of the complaints, they now video tape the entire car before taking it back to tent the windows. The work looks good for day one. read more

Not horrible. Not great. The car wash is fine but both times I've paid extra for hand details I was disappointed. Even the most expensive option left crumbs in my car and I felt like all they did was soak it with armor all and not even very well. Next time I'm going somewhere else. read more

I've grown up around cars all my life. Paid 45 bucks still had pizza sauce on my vent visors, crumbs in my doors, and mud under the fender wells. Told me we might be able to get dog hair up yet the dust and crumbs didn't move. I chose this place for convenience. I could have done the same job for a quarter of the price. read more

Worst service I've honestly ever had, I debated posting a review for the passed few hours because of how terrible the service was. Just looking at the name of this business sickens me. Five stars? More like No stars. Everyone was very rude and very short with me, one employee even scratched my front right bumper and claimed it was "No Biggie." Worst service of my life. read more

I had a great experience. I was wary due to other low ratings. I wish their WiFi was stronger but that's all

Do an OK job cleaning my car when I don't feel like doing it, I honestly prefer to do things myself.. But they do offer a wide variety of detail options which can be helpful especially during the winter months when you don't want to work on detailing your car in the cold read more

I have been here several times since my last review and each time the service has not been worth the escalating cost. Today I attempted to get my exterior and interior done I was going to get the 38$ option. the girl punched in that option but the screen said it was going to be 42$. I asked why. she said well the computer determined my car was a SUV. I do not drive an SUV. I even told her. she said that she could not do anything and that was the price. I said again. this this was not an SUV. I pointed out the Cadillac car (not an Escalade) next to me which was a bigger car than mine and asked how much that would be charged and she said $38. I again asked her about the price and she stuck with the price on the screen. I told her I have never been charged an SUV price here. she just shrugged her shoulders. I asked for a manager and she said she was a manager. I thanked her told her that she has lost a customer and left. This place has gotten more expensive for the mediocre job they have done in the past and there "system" can't classify cars correctly and their manager does not seem to have the ability to know the difference between a car and a SUV. Whatever owner or real manager may be reading this from 5 Star. I encourage you to visit Station Car Wash in Leesburg or C&C car wash in Front Royal to see what they do for less money that you charge. read more

Took our VW convertible in for the Super Interior Express. It had been sitting up for the winter and had not had a really through cleaning for several months. They did a remarkable job getting the dirt, dust and dog hair out of the vehicle. When they finished it was almost like it was when we drove it off the showroom floor. We couldn't find a crevasse that hadn't been cleaned. We were so pleased we took our other car back this weekend. read more

Went on a road trip this weekend so the car was dirty. Paid for a car wash because I wanted all the bug spots off. Well, I honestly could've done a better job. It didn't even get the spots off the windshield. I had to go to a gas station and scrub them off with the window washer myself. Waste of money. 2 stars because I liked using the vacuum after to clean the inside. read more

I only ever come in to get my oil changes done but I thought I'd come do my inspection. The guy failed me on all lights, I just needed to replace them. He told me that my left turning mirror blinker didnt work. He quoted me $328 to fix it because he would have to take the whole thing apart. Which for one sounded like bullshit to me because I paid 90 to change my whole light once. I ended up finding the strip light online for $25 and changed it myself. All I had to do was pull off the cover and switch out the bulb. I'm sure he thought I was stupid because I'm a woman. He quoted me the most outrageous price for work that didnt even take me 10 minutes to do. I'm very disgusted in the company itself that they would hire someone like that or even run a business where they take advantage of people and quote them what they want. Disgusting. I passed my inspection and didnt give you assholes another penny! Definitely wouldnt recommend this place to anyone especially women. Hire better workers and ones that dont automatically assume women dont know what they're doing. Also last time they charged me $100 on a diagnostic and couldn't even find out what was wrong with my car. All you people do is want money and dont even do good work. Dont recommend they will definitely find anything to fail you. read more

Although People were friendly, I basically had go else where to get the car cleaned again. I paid for full detailed car wash, yet the cup holders, deck etc were still dirty, they vacuumed main parts "alright" but didn't bother to clean under seats, it almost looked as if they had shoved all under the car seats. I had to ask man who brought me car, to clean seats and I got a cloth to do cup holder etc and main parts that weren't touched and when I mentioned about the vacuuming he admitted it wasn't well done but I had to turn car around and there were more people, and I simply couldn't wait. I feel like I threw the money away. Will not be going again unfortuantely read more

I spent $20 dollars thinking I was going to get a really good car wash. Wrong. It was waste of money, I would have been better off with a garden hose and a handful of rocks. Swirls everywhere, messed up my $2000 carbon fiber hood and trunk, the track messed up my $5000 wheels the rinse and dry sucked because the car was still wet and had soap all over it. One word to describe everything was shitty. They try to rush you and the machine takes all of two minutes to wash after you just spent a lot of money on a car wash. My advice- save your money and your paint, don't go here. read more

Wow! Everyone was so friendly... I felt really bad my car hadn't been cleaned I mean really cleaned in 1 year and I had done several cross country trips. These people were amazing my car feels like new again and it's once again a pleasure to sit in.. Thank you so very very much for your hard work and attention to detail! I'll definitely be back .... often ! read more

I took my 2018 mustang gt there and after I come out I looked at my car and it was scratched all to hell. I went in the office and then called them and they said there was nothing they could do smh. This place is worthless read more

Stopped in yesterday to go through the automated wash. The attendant was friendly and helpful. Our truck was well cleaned and looked great when we were finished. I highly recommend this car wash! read more

Best car wash around! Love their attention to detail! And what a bonus that they have a comfy area to hang out in and get some food while waiting! read more

I really like how they vacuum my car, it is always so clean when they are finished. When I have had a problem with the exterior it was always quickly taken care of.. Thanks Autospa... read more

I would suggest the lava car wash with hand dry, tires and rims package, makes everything look like a thing of beauty lol

Did an ok job the first wash, so I asked to have it done a second time. The second time finally got all the bugs off. I will go back again in the future. read more

I'm a clean car freak first of all. If you are piggy & let your car get disgusting before you take it in to have it cleaned this review may not do you any good at all since terribly filthy cars are very difficult to clean to the standard I'm accustomed to. I'm in the Wheels express unlimited plan for $69 per month. Most days that end in "y", I get both of my cars cleaned inside & out so I've been in several unlimited wash plans throughout Northern Virginia. 5 Star is actually the best i've seen in this regard, after the exterior wash they spend more time with my car than any other unlimited wash programs I've been a member to. They wipe it down to perfection, vacuum the mats & interior, windows, tire shine etc etc. I couldn't be happier with this arrangement & can't imagine why anyone would pay $40 - $50 and only get 1 car wash out of the deal. Before my unlimited wash days I remember distinctly the times I couldn't keep up & my car got really dirty I would have to wash it twice to the get the result I wanted. So as far as the other yelpers saying "nay" I'm not too concerned doing business here since they perform much better than Flagship in Gainesville ever did for me. I'll bring them a fairly clean car every day & they'll in turn have an easier time returning it back to me way closer to the "result I want" than it is when I bring it in & hey I'm not going to sweat anything they missed, it's cool they'll get todays missed spot during tomorrow's wash! I'm golden, thanks 5 Star! read more

Disasterous visit to this place. Paid to get my oil changed in order to leave on a trip the Sunday after the Friday that I went in. After the oil change was completed, They came back and told me I had a tail light out. I said go ahead and change the light. He came back and said oh it's not the light bulb it's the entire fixture on the top of my hatchback. Waited another 20 minutes for them to get a new fixture in. Then suddenly nothing worked. The hatchback would not open and the light was still out. With no way to open the hatchback they could not repair the light. I said let me pay for the oil change I'm going to the dealership. Went to the dealership. And had to leave my car with them since I was leaving on vacation and had to take a different car. Got a call from them Monday which is today telling me that two connectors were unconnected in the tailgate. They connected them the tailgate opens using the fob and the light is working fine. I will never go to five-star again. This repair at the dealership cost me $300. I did not need anything done to the tailgate. Until until I took it to five star. read more

This place will try to sell you parts that you do not need at outrageous prices. They failed my daughter's car because they said it had the wrong battery in it and she needed a new battery that was $200. It's sad that they try to do this to young people that don't know better. Good thing she called me. read more

great service, cleaned my filthy car up and did the interior so it looked nearly brand new.

I took my car in for detailing. They left the interior so wet, now the whole interior smells like a garbage dump. I went back and they refused to offer me any remediation except they said they would redo the shampooing. For $170 I expected a lot more. I will never go back and have already dissuaded several people from going here. read more

Early September visit for exterior and interior detail with hand wash/wax. Car looked great until I got into it and noticed dark dirt smudges on my apholstered center console. I brought out the man behind the counter (he later told me he was part owner) to show him the dirt. I told him that this dirt was not there when i dropped the car off to which he replied that he would not clean it because I did not buy the carpet shampoo package. I told him that I did not buy the package because there was no dirt that needed to be cleaned. We went round and round until he finally said that he was 100% sure that his people had not put the dirt on my console and it was there when I dropped the car off. But, after at least 20 minutes of arguing, I was finally able to get someone else out to clean off the console with a spray (took less than 5 to clean btw). Would have been nice for the part owner to do that in the first place instead of trying to get me to buy a shampoo package to clean his mess and/or arguing about his 100% certainty that dirt did not accidentally get on my console. All this for him to tell me, the customer, that he did not appreciate me accusing his company of dirtying the car. OMG!!! Just clean it! Don't try to get me to spend even more money or call me a liar!! Your car will get a nice detail but unless you want to deal with an owner like this....GO SOMEWHERE ELSE!!! read more

I received terrible service here! I paid $49.00 for an Express Detail. They didn't even bother to clean out the cup holders, vacuum the seats, wipe off the dash and instrument panel, plus numerous other items. I WILL NEVER TAKE ANY OF MY VEHICLES THERE! I expected a better job since the owner is apparently very picky about her vehicle. Well, they lost my business and I will make sure that others know as well! read more

I have been coming here since they opened. They do the best job offered in the area. I enjoy the free washes on Mother's day and Father's. This is a nice perk. Diane Keeler read more

5 Star is awesome. I always get a great was whether it's for a quick run thru basic was or an express detail. Clean cars and great frozen yogurt -- wow. I especially like all the promos each day for discounts on yogurt! Like that you post your discount wash codes on your web site read more

Vehicle was washed and waxed, interior cleaned as expected. BUT, before entering the car wash I needed to pull out of line to remove my antenna. When entering back into line I asked about being sure I received the wash I paid for but the attendant did not speak English and needed to turn off the car wash and get someone who could understand. Overall, the wait was about 5 min., causing those in front of me already in the wash to have to wait as well as myself. This is a problem that really needs to be remedied. read more

They do a good job when not busy. I don't like the fact that you have to go inside to get the military discount. Then get back in line for the service. They are pricey. read more

I learned about 5 Star Auto Spa thru a friend. I had my car detailed there a few months ago, they did an excellent job! I purchased one of their unlimited car wash packages and I'm highly satisfied. Very friendly and dedicated staff. Very reasonably priced. I highly recommend this business! read more

I went today, and for the $20 wash my car's exterior is clean. I felt bad that there was only 1 guy getting the cars wet. The wash overall was good. Long line to get in, but it kept moving so my wait wasn't too long. read more