The name says it all. We have now had both of our cars done. Both look better then when we bought from dealership. We will be calling them again. Thanks Regina and team. read more

Worker did not come on time paid quite a bit of money to have a coin wash quality truck was very dirty after worker rinsed my truck from 15 feet away and did not have a pressure washer was honestly the worst experience. read more

Great to use 5 Star Gem again. My dog got sick in the car and his mess went under the seat and in the tracks that hold seat in place. It was also between the seat and door where my Bissell could not get in to clean it up. I called to see if I could get someone to come out on short notice and this late. They came through! Christopher arrived around 7:30 PM and worked in the dark to clean up that awful mess (before my husband came home and found out). He did a fabulous job. The car smells wonderful, no more awful dog puke stink. This business could have told me I had to wait until tomorrow, but they didn't. They took care of me and I will use them again for regular detailing when there is no emergency. read more

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These guys did a fantastic job. I was expecting it to be clean but this is a whole different level. They were out there working hard the entire time. Spent about 4 hours on my Durango. With 3 kids and a dog that sheds like crazy they did an outstanding job. I will definitely use them in the future and recommend them to everyone. I am extremely impressed with what they were able to accomplish. Thanks Noe!!!! read more

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I paid $180 (plus a $30 tip) for a full car detailing service, but they didn't vacuum the trunk and missed the bottom back of the car. When I pointed this out, the detailer promised to come back in a few weeks to finish the job. Unfortunately, despite following up multiple times, I never got a response or resolution. I should have checked the trunk before paying, but I trusted their word. Very disappointing, especially for the price. I wouldn't recommend this company due to the lack of follow-up and professionalism. read more

I wanted to post our experience with this business. 5 star gem mobile detailing. I found them through Facebook. What was supposed to be a Father's Day gift for my husband ended up being a headache. My original appointment was scheduled for 3pm Saturday. At 2:49 I get a text from the business owner that they just finished an appt and they are gonna take a heat break and head over. I said ok. At 4:06 I ask for an eta. No answer. At 4:30 I text again to cancel because she didn't answer and I expected an appt at 3. Then she answered back right away apologizing the tech got over heated. Which I'm like, ok it's very hot out. So then the booking department that messaged me on Facebook originally sent me a message apologizing. He said he could get me in for 8am Sunday morning. So I said ok, giving them a chance because it is very hot out. I told him that works because we have plans for Father's Day. 8am comes I get a text from the owner that I have an 8-9 arrival. I said I was told 8am. At 8:10 she text tech will arrive at 9. I told her I'm home and waiting but I have plans. How long would it take. She said 2-2 1/2 hrs. Which would work if he got here at 9. 9:18am rolls around, no one here yet. I text her is he on the way? No answer. 9:28 I text Ok. I'm canceling. 9:51 I get a call from the tech Christopher. He is on Hwy 6 and Gordon. He gave me his whole story and says the business miscommunicated. He ends up telling me he can come look at the truck and let me know if or what he can do with the time. I told him to come because he was like 5 minutes away. I really wanted this for my husband. He shows up looks at the truck and takes before pics. He talked himself up and got to unloading and working. 11:50 rolls around we had to head out. He said that was fine he would finish up and lock the doors when he was through. I told him I would inspect when I got back from lunch and pay. To say I was very dissatisfied is an under statement. I love surprising my husband and this was a shit job. The list of things I was told was gonna be done for $170 was not done. There is still stains, dirt, streaks from the product, the truck inside is sticky from product. Nothing looks clean or like it was wiped down (the doors, dash, windows). The seats were not shampooed. Still dusty and dirty. He didn't vacuum the seats. It's a shit job. He left the dirt/trash in our yard. After inspecting the truck I send the owner all the pics. The ones he sent were all blurry. She said she could get it corrected. I ended up just calling the owner and speaking to her. She said she could send someone to correct it. That this was not like him I didn't want to deal with the hassle again. Maybe there are some techs that work for her that are good. Who knows. My husband ended up speaking with her as well. Letting her have it business owner to business owner. Needless to say we did not pay $170 to HER company but my huaband did speak to the tech and we payed him what they would of paid him for his shitty attempt. He later sends me a text with a video of another car he detailed saying under normal circumstances it would have been better. Not sure what that means. All in all do not use this company! My stupidity is your warning. read more

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Regina and her team are great, quick to reply and provide great service at your home or office!! read more

5 Star Gem Mobile Detailing - After - Auto Detailing Near Me

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Wasted my 2 days literally, first they promised me to come on Sunday in the afternoon. I waited them for 4 hours then they told me to wait another few hours and finally they told me that make a new schedule for next day. Next day they were supposed to come in the morning which they confirmed over the message but again they didn't show up. Upon asking they said its raining and we cannot come as it is going to rain the whole day. What a waste service this is?? I couldn't even go to work because of them . Do not trust them as they are not promise keepers. read more

Jonathan did an AMAZING job on my mom's car! This was a birthday suprise for her so I was extremely nervous but let me tell you it was so worth it! He took his time, has an eye for attention to detail, was extremely thorough and so kind. I will definitely be using them for my own vehicles. This is a legit review, I found them on Facebook and took a chance and so happy I did. Thank you for making this a special birthday for my mom!! -Christie in Katy read more

I do not recommend this company. I had my truck washed by 5 star gem for $150 for a wash and wax. The level of work was terrible, bugs still on the front of the vehicle, dirt on the bed cover, and no wax. Tried to work it out with them to come back and get the missed spots or a refund. I never heard from them again and now they wont answer the phone. They are a bunch of scammers. read more

Someone had way too many drinks during a night on the town(not me I'm an adult lol) and regurgitated their lunch on my interior. 5 star not only took my appointment at the last minute, they got they job done in less than an hour! Highly recommend! read more

This was one of the most professional and best experiences I have ever had when it comes to customer service. I called and had to leave a message, Regina Walker was quick to respond and patient with me over the phone while I made my package choice. They come to you to detail. The price was amazing Juice Skywalker was my technician, he was very friendly and gave the best customer service ever. My car looks and smells amazing. Please use this company, you will not be disappointed in any way! read more

Amazing job! Highly recommend this company for detailing. The technician made our SUV look new again and ready for resale.

I made and appointment 2 days in advance to have my car detailed at my office. On the day of the appointment I was told they would be at my office between 3-3:15 PM. At 2 PM I received a text saying their "water truck" was broken and they asked if I had a water supply. I texted back saying yes and sent a pic of the outside faucet. After getting a call saying they would be there shortly I finally texted at 4:15 saying I was leaving my office at 5. I was told that they could be there the next day. With this lack of coordination and unprofessionalism I declined and cancelled. read more

They do fabulous work. My car looks brand new!! They were on time and quick to respond.

100% WOULD RECOMMEND!!! Noé did an absolutely fabulous job detailing my car!!! Regina quickly responding to my inquiry about getting my cleaning done and made it possible for it to be completed the same day! I had cloth seats that needed some serious lovin and he EXCEEDED my expectations of what could be done. I was blown away with how much time and effort he put in to caring for my car. Fantastic job all around!! read more

Technician took about 4 hours to clean a 2006 Honda Civic. Car was not cleaned well; the carpets and seats ended up looking like when u drop liquid on them and barely clean it up. The door arm rests were not cleaned at all, I had to wipe it down and that's how I know it wasn't cleaned. Outside was washed but now part of the paint chipped. Not sure what this guy used but he did a horrible job. Will NEVER USE THESE GUYS AGAIN. They did text me to ask if I was satisfied and I told them this. I received no text back read more

This is an awesome group! Regina Walker, the owner, arrived right on time at our location. We had a board meeting at our non-profit going on so board members left their keys with her staff & they washed the cars! After washing 6 cars she did a full detail on my car. Next, they did a full detail and wax on my boss's car. We would all recommend Regina and 5stargem Mobile Detailing. We encourage anyone to hire them, especially as a treat to board members during a board meeting!! Thank you, Regina, and your staff. See you soon for sure! Use this service! They are delightful! read more

What a huge scam this is. They were sent by National car Detailing. They were supposed to be here between 8-11 and got here at 1:20. No one called - I had to chase them down. They did not do the work as assigned. Regina is worthless to talk to. Quite frankly I paid them just so they would leave. Rude. Unprofessional. DO NOT WASTE YOUR TIME OR MONEY HERE! read more

Very responsive however my vehicle was left with a strong wet carpet odor that was very unpleasant.

This was the worst experience I have had when it comes to car detailing. They charge be $160 dollar and didn't do any of the things that were said to be done. I can say I literally could have done a much by far better job. The tech left in the middle of cleaning the car( said he had to run to the store ) when he came back he look super hight. I would 100% not recommend 5 star gem, look for other options so that you won't be disappointed. I got them through Facebook by some girl by name of Yuri Garcia y'all be careful who you hire. read more

I contacted this company through facebook and they scheduled a guy to come to my office the next day to clean my truck. The time was from 9 to 11 am and he showed up at 11:49. I use my truck for work so i planned on being at my office for 3 hours. I borrowed my fathers truck for the day and upon arrival at 4pm my truck still hadn't been washed. I removed everything out of my truck so they could do a thorough job without my stuff being in the way. After 7 and a half hours of him working on my truck the headliner was still not done and this is what my truck still looked like. I had to start putting my floor mats in my truck to get him to stop cleaning. 2 days later the guy showed back up saying his boss regina told him to come collect. No phone call just showed up. When i called regina to find out why her guy was sitting outside my office she told me she didn't know why. Regina had already scheduled to send someone else pn Thursday to finish my truck. Regina lied and here we are Thursday and noone has showed up. Detail service was suppose to include headliner and carpet, with seats removed. Needless to say they lie and say you should pay full 140 for detailing because it looks better than what it did when they started. Horrible service. read more

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Terrible cleaning of my car (inside and outside) and extremely unprofessional service. I was very disappointed with their work. Left spots that were easily removable uncleaned. read more

State of the art and high quality car washing experience! Highly recommend going to 5 Star Gem Mobile Detailing!