I worked there several years ago. When I was hired the original Drs. that owned the practice were…read morehelpful, kind & lovely people . Long story short... they retired & placed a reprobate person in charge... she is phony & superficial to say the least. In a million years I'm advising you to not bring your pet there, under any circumstances!!

Not taking new customers. Extremely disappointed, was looking for the best possible place to take…read moremy sick cat and the first thing their website shows you is a big pop up letting you know just that. Felt like getting kicked while I was already down

Every aspect of care here is excellent. Entire office is welcoming. They extend themselves to…read morehelp you and your pet are comfortable. The entire team is very knowledgeable and compassionate take the time to explain and teach even helped with my insurance claims. You and your animal are their priority in very competent, safe and welcoming environment.

I brought my two senior cats in for bloodwork and an exam. One cat was then diagnosed with…read morehyperthyroidism and put on meds when the bloodwork showed an elevated thyroid level. I then received a call that the bloodwork "may have been mixed up" so bring my one cat back in for a free retest. This test indicated a low thyroid level and was significantly different from the first test with an elevated level. Instead of a vet looking at the 2 bloodtests and seeing they were so different and most likely not my cats bloodwork . I'm contacted by the vet techs and told to continue on the thyroid meds. One vet tech was not aware there was a blood test mix up and one told me when I asked why it seemed like the 2nd test was so different that it was not my cats bloodwork answered me by saying" That's a good question". Then I wonder was my other senior cat bloodtest mixed up as they were done at the same time? Meanwhile I spent $100 on thyroid meds and $520.38 on bloodwork and I still dont know if my cat has hyperthyroidism. because the new bloodwork does not show it. I was offered after complaining another free retest after taking my cats off the meds but honestly I have a very stressed old cat who has already been in for 3 blood tests and a vets office that I'm dealing with techs not the vet. I plan on going elsewhere where I can deal with a vet that can call me, and actually take the time to look at the bloodwork

It is the only emergency hospital I will use for my pets…read more They are caring and considerate and focus on the pet as well as you. My last visit I knew my old girl was ready to go. After being in the medical profession for over 35 years, I could not have asked for a more heartfelt experience.

One of the worst places you could go, the front staff is awful and not kind at all. Not a single…read moreperson there actually cares, The Doctors are just mean and not helpful one bit. Management is the worse anyone could even image not sure how this place is even still up in running. The place needs to shut down.

Dr Sikora and the WHOLE STAFF are amazing. They have taken care of my animals and previously my Mom…read moreand Dad's animals for many years. They are professional, caring, and really good at what they do! Whether a visit is for a checkup, a surgery, or a follow up, the whole staff feels like a part of my extended family. They have always offered many options of care in every situation, and in the difficult times that sick animals had to be put down, they were sensitive, caring, and kind. For a person like me who sees his animals more like "persons" than property, Normanside is a veterinary practice that I am very comfortable with. I'm so glad to have them care for my precious pets.

Don't bother -- they're not taking any more new clients. I tried getting in before the pandemic…read morehit, and then again today. I wish they'd just put that fact on their website so you don't have to waste your time screwing up your courage to ask -- if you're like me, you emotionally get much closer to your vet than to any MD you're forced to visit. It looks like a nice place, small as it is, and I'd have loved to try it -- but I guess it's a club, and you and me ain't going to get in it.

Amazing. Great care. All the Vets are great have been going here for over 15 years. Never had a bad…read moreexperience. They have also been for caring and understanding of all our pets needs. Many thanks from, Athena, Bella, Rambo and Jaylow the cat.

Great care. Egregious prices. Last year an annual exam at SCAH was around 350 including…read moreimmunizations. 650 this year. Shocking increase! Hate to leave but I can't afford your prices anymore.

I found this place to be very racist. I arrived at 8:30 and still wasn't seen by noon. I 1020s…read moremaybe even more people come and go and I just sat there. I asked multiple times when will my dog simply be crowned back? They told me one hour and then after an hour told me another hour and after an hour told me another hour then told me 10 minutes just for it to be another hour. I don't understand. The only thing I could say is I was the only black person in there?

The place was very clean, we were greeted everyone fell in love with my pup , however seeing Dr…read more Goldner and a tech they went over what was to be done 4 month shots , my pup was weighed given 2 treats and then a packet of expired flea/tick meds , was told they'd step out to get the vaccinations, the Dr. never came back in just the tech whom handed me a package where the expired meds were , no vaccinations were given , I was told the pup would go through a series of shots for the next 6 weeks , i paid for the vaccinations, I was with my pup the entire time not one needle nor syringe full of deworming meds was ever given this place will never see us again, speaking the the manager was a joke , she says " we feel like we don't have your trust " please explain how can I trust you when I sat with my pup the entire time and nothing was administered to my pup !! NEVER AGAIN !!!

My 8 year old dog was ill and my wife and I took him to Shaker Vet. The vet that attended to my dog…read morewas Dr Landgraf. In the end., my pup passed. For the most part, my pup was healthy. Therefore, his passing was shocking. What I find totally insensitive is that Dr Landgraf never called us to review the autopsy report, as promised. My wife and I have used Shaker for a number of years and have been satisfied. The insensitivity on Dr Landgraf's part was totally outrageous and a bad mark on Shaker's reputation. Dr Landgraf's unprofessional behavior does not speak well to Shaker.

Wow. Please seek other veterinary care for your pets. I…read morebrought my cat to this practice for years after adopting her because I was told Dr. Towery was an excellent veterinarian. I wanted to ensure she received the best possible care, so I never hesitated to ask questions, voice concerns, and follow through with recommended visits. Every appointment cost hundreds of dollars, rarely less than $400 and I trusted that investment meant my cat was receiving thorough, attentive care. I eventually switched to another veterinary practice because I felt my concerns were repeatedly being dismissed. Thank goodness I did. My new veterinarian discovered that my cat had a serious condition that had been developing over the course of several years, the same years she was under VCA's care while attending annual wellness exams. The most heartbreaking part is that this was ultimately the condition that took her life. What makes that even harder to accept is that there were visible signs my new veterinarian recognized and investigated immediately. These were concerns I had been bringing up since 2022, yet they were repeatedly brushed off instead of being properly addressed. Pet owners trust veterinary professionals with members of their family. We rely on your expertise because our pets cannot advocate for themselves. I did everything I was supposed to do by bringing my cat in regularly, asking questions, following recommendations, and raising concerns. My cat deserved better, and I hope no other family has to experience the heartbreak of learning that years of warning signs and repeated concerns went unaddressed.

What a blessing Dr. Diaz was from In the Comfort of Home when our 17 year old cat suffered terminal…read morekidney failure. We had to wait an hour or two to get a call back after leaving a voicemail, but once our call was returned, we were able to get a visit that day. What was an incredibly stressful time was made easier by the gentle guiding and kindness of Dr. Diaz. He was wonderful and it made the heartbreaking loss of our little buddy easier to take. After having experienced previous losses with a traditional visit to a vet, this was so much more easy for a cat and us, allowing our cat to avoid the stress of travel to the vet, and allowing us to grieve in the privacy of our own home during the process. Thanks you In the Comfort of Home.

We have used this service in the past and found it to be very kind and peaceful. However, a good…read morefriend just a terrible experience today. She had a scheduled euthanasia visit for her dog tomorrow at 11:00AM. They called and told her this afternoon that they couldn't come tomorrow. They can't come until Friday, AND there will be a $100 up charge because Friday is considered a weekend. Imagine preparing yourself for this terrible event, and having it rescheduled the day before. And THEN it's going to cost you more because THEY reschedule it? This is just wrong on a lot of levels. I won't be using them again for any of our dogs, and I can no longer recommend.

We have had great experiences with the vets and support staff here for cats, dogs and rats. Parking…read moreis easy and entrance accessible.

Me and my family recently had to put our French Bulldog Lexi down here on March 16th, 2024 because…read moreshe had a brain tumor. We were taking her there ever since we got her in 2020 when she was 4 1/2 years old. We took Lexi there a lot of times, and every single time they were great with her. Dr. Virginia and Dr. Jarvis were always great with Lexi. The staff is very friendly and caring. The building is also very clean considering it's been open since 1922. If you ever decide to euthanize your pet, I highly recommend doing it here. After your pet is at peace, the staff gives you as much time as you need to grieve as you want. They are also very respectful during this process, too. I highly recommend this vet. Shout out to Albany County Veterinary hospital!

Our cat looks really sweet and docile. She is NOT. She doesn't like to be handled much by the…read morepeople she trusts, so you can imagine how much she enjoys being manipulated by a stranger. Every time I've had to take her to the vet, the following ensued (in no particular order): Biting Screaming Scratching Hissing Violent gyrations to get away Spitting (yes, spitting) Bloodletting And that was just to get her into her crate and in the car. She would have to be sedated to be examined and groomed. It was traumatic for her, for us, and I presume the vet techs. Dr. Nolan and Christine came to the house, they sedated her while she was relaxed and snoozing---they worked quickly, compassionately and thoroughly and they were FAR LESS EXPENSIVE than the previous vet. I can't say enough positive things about them. For as long as we have Ginger, we'll be a client. They are busy though, so plan on approximately 30 days or so to get an appointment. Well worth it.

Dr. Sarah Nolan and her assistant, Anne, came to our home to put our beloved German Shepard to…read moresleep.We had researched the options for at home euthansia,and found most vets were unwilling to come to our home, and the average cost was 375-500 dollars. Dr. Sarah came to our home and provided Jake with a dignified, peaceful death, with his family at his side. She explained everything, and was kind and compassionate with Jake, and with us. Her fee was 115.00. To have this service at home for a very reasonable charge, made a very difficult time easier for Jake, and for us. I HIGHLY recommend this business. Bless you Dr. Sarah!!!!!!!!