These apartments are expertly managed, highly organized, and professionally staffed. I have lived here nearly a year now, and every interaction I have had with Lisa and The Team has been positive. My transition here was smooth and accommodating. The units themselves are modern, clean, sleek, new, and extremely well maintained. The convenience of this location is unparalleled (I literally live above 24 hr. fitness and across the street from Target, as well as across the street from the mall and next to I-5!), and the amenities, such as the theatre, outdoor grills, fitness room, and ENORMOUS community room are certainly above average for what you pay here. I highly recommend. read more

I moved here a month ago, June 2026. And in one single month the whole building ran out of hot water twice. The garage roll-up door of building 525 has been unsecured for 3 weeks, since a power outage hit the area...not sure when that is going to be fixed but I'm still paying $175 for my "secure" parking spot. Going back to the hot water boiler issue...this is the second time. I didn't have hot water for 3 days, today is the 4th day. Stay away from this place. Do not recommend to rent here, even with their move-in specials, this is not worth it. read more

Place is ok but management people are. I would never say don't live her because I am still here . But be prepared to deal with unprofessional management team who does not know how to treat their people. Other comment you just read below I would give 0 for the management team and their policy. Regrading with renewing the lease. Waiting for school to be done , I will get out from this place. read more

525 At The Enclave by Pinnacle - Apartments Near Me - Seattle, Washington

Avoid this place like the plague. The biggest problem is the recurrent fire alarms that will have you outside in the cold for an hour at 3am or during a Christmas dinner with your friends and family. I have lost count of how many alarms have gone off but there have been at least eight in the four months I have been here. The fire department notably declined to tell me it was safe to live here, when I inquired at the most recent alarm a few days ago. The management (Thrive) keeps telling us it's not their problem and there's nothing they can do about it,, because the alarms were caused by actual fires! Their twisted minds think that is supposed to be more comforting, and absolve them of any responsibility, that it wasn't an organic fault in the fire system. They have proposed no solutions to the problem and had the audacity today to tell me today that this should be expected because the large number of units in the complex increases the probability of accidents, as though bi-monthly apartment fires are a normal consequence of renting an apartment in a large, purportedly luxury building. I should also note that when my smoke detector was malfunctioning shortly after move in, they declined to make that a maintenance priority and told me maintenance is done on a first come, first serve scenario. The issue was a small one I was able to resolve on my own, but the response speaks volumes about how seriously they take fire safety. The fire panel has also been in trouble mode since the fire alarms went off Christmas Eve. I have seen no evidence that they plan on fixing it. Fire alarms are not, however, the only issue. Thrive is desperate to fill these units because they can't retain tenants, so they offer same day move in. A quick credit check is the only screening. As a result, there are some lunatics living here. My neighbor two doors down has numerous freakouts (for lack of a better word) and has caused several disturbances in the wee hours of the morning, in which he screams nonsensibly in the hallway at the top of his lungs, disturbing the entire floor, and slamming his apartment door repeatedly, shaking the entire floor in the process. This did extensive damage to the door, which had to be replaced. Thrive resisted taking any action, when I demanded to know what they were going to do about it, and told me there is not much they can do. Any other landlord would have evicted him, and their failure to do so, in light of his threatening behavior, was a violation of their legal duties. There are constantly homeless people roaming the halls or sleeping in the lobby. (See photo). They congregate at the building to steal electricity to charge their phones in the unsecured maintenance outlets. This is a pretty simple fix, it just requires a plastic lockbox which every other complex I have ever resided in has used, but Thrive never seriously entertained the idea. You're expected to just walk out in the middle of a crowd of homeless people and try to keep them from entering the building. The building designers were also nice enough to build benches right next to the doors to allow them a comfortable place to drink, do drugs and bother tenants. The less respectable tenants vandalize the property, leave dog sh$t all along the property grounds, leave rotting garbage in the trash room, instead of disposing it in the chute, and management lets it sit and fester until the entire floor stinks. I am suing to vacate my lease and recover damages in the form of moving expenses. I hope other tenants see this and do the same. Thrive is in violation of the warranty of habitability and the recurrent fire alarms amount to constructive eviction. Don't move here! read more

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Pros: Easy bus commute to Dt Seattle, Amazon locker for most packages, friendly staff (mostly), centrally located to necessities (like QFC, transit center, restaurants/movie theater) Cons: Safety issue (lots of homeless digging through dumpsters on trash day), thin walls & floors, inconsistent building cleanliness (dog poop in hallways), lack of building maintenance (broken ceiling fixtures), no air circulation except on leasing office floor (other floors feel suffocating in the summer..), inconsistent skill sets amongst staff members (some pay a little more attention than others), lack of responses from office on critical issues Advice: take photos and document all pre-existing damages to your unit when you move in. And send a copy to yourself. When you move out, ask for a breakdown of the charges deducted from your security deposit (they don't provide this upfront). And don't spend more than a couple hours cleaning up... they'll charge you regardless of how much effort you put in (but use common sense and leave it just as good as you found it). It helped a lot to google Wallace Properties and call the corporate office number I found on their website and shared my concerns after the current office leadership staff stopped replying to my emails; after several months, I finally got the rest of my security deposit (and this was after I proved they deducted too much from my deposit). But part of the delay was because the check was mailed to the unit I vacated a few months ago. Anyway, just a few things to keep in mind that happened to me. read more

If I could give a zero, I would. When I first moved into the Enclave Oct 2017 I was very excited. All of my excitement dissipated when I noticed the last tenant had left me a surprise pictured in the photos I've left. What you see is tufts of pet hair. The photos of the carpet are photos of it ripped up from what I believed was a cat... When I brought it to my leasing agent... He asked me "DID YOU CLEAN IT UP?" I said no and got offered no free shampoo... I had to head to work to keep this apartment so I didn't argue but the maintenance man came in, clipped the carpet and cleaned a big tuft of hair but did not shampoo. These photos are AFTER maintenance entered the apartment and clipped a big chunk of the pulled up carpet. He was lost on what to do. This was my first apartment and i didn't know what to do because I was 20! I still don't know what to do but I will be speaking to them about this... BE CAREFUL OF THE CLEANLINESS OF THIS AREA read more

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Absolute WORST building I've ever lived in! Every single package I've gotten here has been tampered with or stolen, and management KNOWS! Cops come frequently because pinnacle is not only refusing to do ANYTHING, they're encouraging it! Every single person in the office is under qualified and completely unprofessional, not a single one of them is even remotely capable of doing even the most basic job. Do NOT waste your money! read more

525 At The Enclave by Pinnacle - Apartments Near Me - Seattle, Washington

Friendly staff, clean and new building, BOILER water (so it won't be running out), super fast gated garage, close to TONS of stuff. Pretty damn awesome. :-D read more

525 At The Enclave by Pinnacle - Building - Apartments Near Me - Seattle, Washington

Terrible place to live. The fire alarm will trip off once a week and force people in the building to evacuate during the summer. It became worse when our unit started tripping off the fire alarm randomly when we are home. We did not cook anything at all and it goes off inconsistently for an hour. I submitted a ticket to the office and they never fixed nor did they acknowledge that it was defective. I would wake up in the middle of the night to people going through the trash outside in the BECU parking lot. Update: I received a mail from the IQ department 1 month after we moved out stating that I have a outstanding balance with the apartment after we paid the fee for terminating the lease. This office is unorganized and does not know how to manage. read more

when you living here, everything is good. when you leaving, they don't do any check with me and just let me directly move out on time before the deadline. After 2 weeks, I received an mail from 525 and said they just directly sent a bill to the collections agency with more than 1000$ move out fee because they changed the whole carpet and worked on the cleaning without any explanation. They never replied to the email I sent to them regard of the fee. (I emailed them and asked what's the company they work with to change the whole carpet). So, I even don't know whether they really changed the carpet or not. They just sent me the bill and told me that this is the fee they charged and I need to pay the bill directly to the collections agency because they don't accept any payment after the lease. Sounds very ridiculous. (I found another person also have the same issue with the over-changed move out fee below. I will read the review before I signed any future lease contact) read more

Wow, 525 deserves a MUCH higher rating than what's currently reflected based on the two angry reviews below. So even though it's early in my residence here (I moved in in December 2014), I feel the need to chime in with the very positive experience I've had so far. First off, 525 at the Enclave is a brand-new luxury apartment building, so the units themselves are immaculate: spacious, beautifully designed, filled with high-end appliances (efficient dishwashers, large-capacity washer/dryers, matching stainless steel appliances in the kitchen, etc), super-wide kitchen islands, large double-paned windows, quality carpeting & hardwood floors. Yes, they're mostly of the "box-shaped" modern variety, but the high ceilings, tasteful accent wall colors, good lighting (both recessed & pendants) & nice finishes make it feel very comfortable and aesthetically pleasing. Location couldn't be better. We're right next-door to a huge 24-Hour Fitness, have a handy Total Wine store just downstairs, major bus-stops for the 41 Downtown Express under a block away, and the I-5, Northgate Mall, Target/Best Buy/Petco/Ross, QFC, Northgate Library, and post office all under 3 blocks away from here. Plus, the Northgate Transit Center & Thornton Place Regal IMAX are a 10-minute walk away. This part of Northgate is very walkable & has plenty of public transit--the perfect urban-convenience/vibrancy-meets-suburban-sanity neighborhood, IMO. As to the building itself--the amenities & office staff are OUTSTANDING. It pains me to see the complaint against Darkua in one of the reviews below, because in my experience (and I bother the office staff quite a bit, renting amenities, etc) all the managers have never failed to greet me with smiles and friendly, helpful attitudes. Their kindness and realness in addition to their professionalism makes them some of the best "concierge-style" apartment managers I've had the pleasure of knowing, and helps make this place feel even more like home. As for amenities, the gigantic club room/billiard room & swanky theater room have massive "wow factor" (I love hosting parties & movie nights now... ;-)). The screen in the theater room is superb--crystal-clear HD (makes my regular BDs look like they're running in 48 fps!) & excellent surround sound. The club room has a kitchen, a couch area facing the fireplace & giant (90"?) screen, and opens to the billiard area. Outside, we have a nicely landscaped courtyard with an outdoor fireplace & 2 high-end BBQ units for resident use. There's also a nice workout room, a biz center, conference room, a VIDEO GAME ROOM containing all the new consoles (PS4, etc)--SO AWESOME for a semi-gamer like me who doesn't own a PS4 but still wants to play the latest MGS, etc. There's also a rental suite for visiting parents, etc, for $125 a night. In short, I love, love, LOVE the amenities here! To be fair, there are a few negatives too--the main thing being the high cost of utilities. I was out of town for all of February this year & discovered that even when I was using 0 utilities, I was still charged the base $40 for trash, gas, etc, that is split amongst the building residents for that month. Utilities, overall, are a bit pricier than I'm used to (my W/S/G/Trash bill comes out to about $100 per month, for a single person in a 1-bedroom unit, and electricity is about $35-$40 per month for me (granted, I work full-time from home, so my computer is on 24-7)). Also, while there are a lot of nice, quiet young professionals and couples living here, it is a fact that we also have a surprisingly high number of college students for a luxury building. Whether it's their fault or not, I've noticed much more disrespectful behavior toward the building than I've encountered in this kind of apartment complex before (e.g. empty drink containers/trash in the immaculately cleaned common areas, oversized cardboard & bags of trash left IN the garbage room rather than down the chute, etc). And while my particular stack is blessed with no hookah or cigarette smokers, there does seem to be a good amount of late-night cooking & vigorous athletic activity (ping pong? Basketball dribbling??) my neighbors engage in from 11pm-3am. But that's apartment living, I guess, & the thicker-than-average ceilings/floors do muffle the sound a little. Overall, this is a beautiful, brand-new, amenity-packed, excellently located & generally very comfortable place to live. It comes at a cost and has a few rough edges (*cough*bratty residents*cough*), but I have never been more satisfied with an apartment. The value of what you get in terms of in-unit and community amenities just can't be beat, and the drive/express bus to downtown is super-easy. I can't recommend 525 enough! read more

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I would put zero star if I could. Everything looks beautiful but horrible place to live. If you want to see homeless people walking in hallway, sleeping in garage, then this is the best place for you!!! These are not the only amazing things that you will have... you can feel living in Goodwills when you step out of elevators and see tons of trashy furnitures that other residents left out. If someone broke into your car, do NOT waste your time to go to office for checking the camera. There is nothing recorded. There tones of other amazing things that I would mention here if I had time. Believe all negative reviews read more

The management is quick and efficient. We moved the same day after inspection. Sarah and Javier from the leasing office were there immediately when we needed them when our fob key wasn't working. It was in the middle of the heat wave when we moved and they were there to help us move (i.e. reserve the elevator and giving us a temporary key). Apartment-wise, I was surprised the bathroom is spacious. There is a sense of space once you enter the room. I also like the common room lounge as well. The cleanliness and sense of space makes you feel at peace. read more

525 At The Enclave by Pinnacle - Common area - Apartments Near Me - Seattle, Washington

Update 7/31/18: I moved out 8 months ago and I'm unfortunately still being hounded for money. I paid my move-out fees on time and I really don't like that they sent a bill to a collections agency. I confirmed with 525 that they received payment and they even withdrew the money from my account. Hence, I've lowered my review from 5 stars to 1, because this is a huge oversight and I have no patience for things like this. 525, please call me back so we can have this resolved once and for all. I'll update my review once this gets cleared. Update 10/8/18: The situation has been figured out and the money has been refunded to my account. Back to 5 stars! read more

Not recommended. big noise from upstairs walking with bare feet and they said there is no way to address. When my neighbor is using their kitchen sink garbage disposal, the sewage then keeps coming out from my sink(FXXK gross). we also getting weed smell in the corridor. Beyond that, getting false fire alarms multiple times in a month at midnight. It's a total mistake to choose this place. read more

Management is super unorganized and Customer Service was very poor! I wish to provide a less than one star review, but alas I cannot. The whole application process was a pain in the butt, I felt like each time we submitted anything they needed to get verified it was always a different issue or they needed something else for almost 2 weeks of wasted time to not even get the apartment I needed. Not only that but I will go back to my management statement, first was told I needed more than $20,000 in my bank account and show them proof to even get approved then it became $50,000 then $80,000 all from different people???? It felt as if we were sitting ducks waiting each day trying tp prove we could afford the stay there but the amount just got more and more ridiculous and took way too much time no matter what we sent or verified!!! I will say at first they were attentive but as soon as they said we were first denied and still tried to work it out with them because we were excited to join them, they didn't care to try to help us out and just kept saying different things each time we called to??? If you are unsure of what your verifying company is considering approved income or qualifications DO NOT just say random amounts, and communicate to your tenants and future tenants. This was a horrible experience and a complete waste of my time and money, that could of been used toward somewhere else. read more

I haven't even rented here yet, and their correspondence is to be desired. The managers are very kind and patient in person, but as soon as you ask them to send you an email, radio silence. And no one seems to be taking responsibility for it; we've spoken to maybe 4 managers in the past 3 weeks trying to resolve the troubles we came across on the application and we've had to rely on trial and error. I hope they treat their current tenants better than their future tenants... read more

LIVE HERE FOR YOUR OWN RISK!!! I will give it a ZERO if I can!! Never fall for the "new" and "clean" look of this apartment, once you get in, you will know how awful it is! 1. Unreasonable price. We paid roughly 1700+ $ / per month for a open one bedroom, the parking is at $125 and this is not Seattle downtown. Even we paid such good price, your car won't be protected. Because there are people get into the garage and broke your car but the apartment won't give it a damn. They will just send an email without any sorry, and you have to pay all the loses for your own. 2. Poor facilities. The front doors cannot be opened very frequently, and also the garage doors. We have been stuck at home because the garage door does not function well for many times. And the management stuff will never give it a shit. 3. OVER CHARGE for moving out cost. They charged me $1000+ cleaning fee, can you imagine this? I cannot when I received my bill. I have rented in Washington DC and also some other apartments in Seattle area but never seen an apartment as unreasonable and awful like this. I need help to argue the charge. Is there any organization to restrain and audit such kind of apartment? read more

I am literally being harassed and constantly disrespected by the new leasing manager Darkua Bruce-Tahoe. It's only been a month since she took over the office. Since then, the maintenance staff has entered my unit without permission, my refrigerator went out on a Friday and she sent me a cooler on Sunday afternoon after all my food was already spoiled. My car has been towed and the storage I rent has been burglarized. Darkua came to my home the day I had surgery and was yelling and refused to leave, she is ignoring a maintenance request that I have been making for 3 weeks. She literally kicks my entry door with her feet and made my children cry in my home. I've contacted homeline, the attorney general office, legal assistance at my school, and legal aid and everyone is telling me the same thing. I can take her to court and sue her or I can leave it alone. But I like my place, just not the manager and I also don't like the lack of responsibility from her staff. read more

I lived here for more than 1 year and here are my suggestions for whoever looking at this review. DO NOT LIVE HERE! The management team is the WORST I've EVER seen! They will ask YOU to pay for their FAULT! I paid my rent on time but there was something wrong with their website so the payment didn't get in. Then they asked me to pay $150 late fee which was ridiculous! And this happened not only ONCE! And they didn't do things that they have PROMISED! read more

I want to update this review only for 525 as I started to look around other apartments. There are a lot newer apartments around the area at this time now (2019), while I would say 507 is worth the cost as the rent being a lot cheaper, the rent prices in 525 cannot compete with the other nearby apartments that are coming up. read more

The apartments are relatively new, but its built very cheaply. The location is not bad, the mall is right across the street, easy public transit. You can get to downtown with route 41 in less than an hour. The worst part is the management. There is a major issue with smoking marijuana in the building and the management does nothing about it. The whole place smells like weed. Our neighbor smokes almost every hour and when we report it, all they do is put a notice for the managers. Our neighbor smoked in the bathroom and the smell came through the bathroom vents, now they smoke in the living room. If we want to avoid the smell, we have to close the windows in the 80 degree weather. The issue is on going for the 6 months that we have been here. The management simply ignores it. They don't like to confront anyone in person, every time you go to the office to complain, they ask you to send an email. The staff just hides behind the imaginary assistant manager that no one has ever seen. read more

DON'T THINK ABOUT IT! Staff is rude, does not help, charges too much!!!! Always Dirty! I pay almost 2,000 and they don't even return calls. There are better places! Sarah Hale is the absolute worst! She does not care and will treat you poorly! read more

Having been once of the first residents here, I have to say I don't enjoy the apartment much and I am moving out next month after my lease terminates. When I moved in, for a 400 sqft apartment is 899 a month plus parking fees, BUT the apartment forces u share the gas, so you have to pay like around 25 dollars even if you are NOT at home at all! Also, the appliance is CHEAP, the stainless sink easily get RUSTED, and the refrigerator is NOISY as a ten-year old model. Yes this place is NOISY, but it DEPENDS where you live. My apartment is fine, since I am the first batch of resident and get a well guided tour, then made my choice wisely. After Darkua took the office, they tend to show you those apartments facing the Northgate way, which means you CANNOT open the windows or enjoy the NOISE. You won't feel the noise in hallway just outside the elevator because the windows there are special treated, but NOT your apartment's windows, so be aware of that! This building has a business center and printer, which is nice when you work from home, especially when I have to have a meeting but don't want to stay at my tiny 400 sqft apt with no printer. But after April this year, there are consistently several college students looking guys with strange clothes or tattoos wandering the community room and business center, occupy the seats all night for the free Wi-Fi, and make the Printer is consistently out of paper/toner, etc. I have never been able to print one decent page since April 2015. There are some pros of the apartment, the leasing office takes care of my package very well, I never lost a package for the past year; the maintenance guy is quick and responsive. After all, I CANNOT afford the rent rise of 300 hundred dollars they gave me, and will move out. Hope they won't charge me for ridiculous cleaning fees as my neighbor got in 507, which is also operated by them. read more

We lived here for ~1.5 years. Our experience here is very positive. The apartment staff is courteous and professional. When you need a service request, the maintenance crew has a quick turnaround. The common areas are clean. The price is quite reasonable and the place is conveniently located near QFC, Target, Ross, TJ Maxx, 24 hour fitness, and the Northgate Mall. There is a bus to downtown Seattle and as it takes the express, it's only 2 stops. There's also 2 buses that go into UW campus. read more

We have lived here for 4 years. We love the location: across the street from the mall and Target, next door to 24 Hour Fitness (and also a gym inside the complex), a minute from I-5 and great bus access. We have reserved (free of charge) the large guest lounge area for several special occasions, including baby showers and a wedding rehearsal dinner. Our unit layout is very open and well configured. We have experienced different staff over the years, but they have always been helpful and responsive: willing to hand deliver food packages that arrive early, repairing appliances quickly, and even helping us track down lost items--in one case recovering an important lost item in the same day. Some of the residents sometimes give the staff a tough time but the staff maintains a friendly attitude and does what they can given limited resources. We have enjoyed our time here and will miss the easy access to everything and being serviced by an understanding and helpful staff. A lot of good memories have been made here! read more

WARNING: discriminatory practices. If you are single and have a pet, they will not give you an extra key without you adding someone else to your lease. So forget about having a pet-sitter or ever having anyone take care of your plants when you're on vacation. Truly heartless management company and staff. read more

If I could give 0 stars I would. I lived there for 2 years. At first I loved living there, great staff (Lisa) was always so helpful, and right on top of any issues that would take place. When they got new management and hired ALL new people, the place went to crap. Car got broken into. Fire alarms always going off. Kassi the assistant manager will NEVER get back to you. Andie & Marty don't know anything at all, if you ask them any question there response is "I'll have to check with my manager". After I moved out I was contacted by IQ Data saying I owed 700$+. The Enclave never notified me off money owed. The immediately sent my debt to collections. And IQ Data is a whole issue also (check Yelp reviews). I have been trying to get my issues resolved and Kassi has yet to call or email me back after multiple attempts to get in contact with her. This complex is a total sham!! DO NOT MOVE HER. They are ridiculous priced, no air flow, dog poop in hallways, homeless people walking around and digging in trash, parking garage vandalized many times. You can never speak to the leasing manager at the office, she's just "so busy". I swear you could probably get in touch with the president easier. My apartment had water damage from upstairs neighbor and they had no urgency to address my concerns (mold, wall damage, etc). read more

Car has been burglarized in the garage multiple times and leasing office team shows no empathy or tries to take action to increase security. The parking fee is 120 per month and yet there are multiple cars that continue to get broken into. I Would strongly not recommend moving here if you own a car. read more

Ugh. I'm just really glad I'm out of this apartment. I moved out in the beginning of August. At their request, I hired a carpet cleaner to professionally clean my carpet in my studio. I also gave them his contact number and my receipt as proof that the carpet was cleaned professionally and if it wasn't cleaned to their standard, they could call him and figure it out. They also told me that they'd give me an itemized report once they finished inspecting my unit. A week later, I was out of the country for business for a month. I come back from my trip and find no itemized report mailed to me. So I email the management asking about this. The manager I was corresponding with said she'd sent it out again but also asked me to pay for utilities and for carpet cleaning. When I explained to her that my carpet was cleaned and that I had already sent the receipt, she told me that it wasn't cleaned to standard. So that's when I asked her what was the purpose of hiring of professional cleaner in the first place if they were going to charge me for it anyways. I also explained to her what they previously told me before I moved out. She, then, told me that she'll look into it. because there was a change in management. again. Since then, no contact from the Enclave. Also, no itemized report, STILL. So I have no idea where or what they spent my refundable security deposit on. They've completely ghosted me lol. If you decide to live here... just be prepared to never see your deposit again even if you keep your apartment in pristine conditions. read more

I am absolutely disappointed and highly disgusted by the leasing office respond to my my vehicle being vandalized for the 5th time. Staffing member Andy addressed my car damage unprofessional and lack of concern, in fact she recommended me park my car elsewhere off the property. We pay high prices every month to park our cars in your so called secured garage that has been broken for at least 2 months now and yet management has failed constantly on a method of improving secured parking. If you want to have a peaceful sleep without being paranoid of your car getting vandalized, I strongly recommend not living here. They have failed their promise to increase security supervision and they have failed at keeping paying residents satisfied. Once again, highly recommend looking elsewhere if you want to be able to sleep without wondering if burglars are going to steal your belongings. Find an apartment complex that actually has an operating security system and a management team that can handle these situations more professional. Thank you again Andy for the unwelcoming advice, much appreciation. read more

This team is amazing! They definitely care for their residents and go above and beyond. You can certainly tell despite the older reviews that there has been a change and a good one. The properties in my opinion are the best around and you can't beat the location. I am quite impressed. read more

DO not ever live here, this is a shole!! I am sure you have checked all the other comments below about how terrible and infamous this property is, so let me give you some real examples. 1. Do not ever expect to receive your security deposit back, OR if you ever do it may take a couple of months, OR with your extremely endeavors to contact their corp. office to pressure them. For me, it took a year with endless emailing and calling, and finally I think they are tired of coping me, I got the rest back with a huge mount of money deducted from my original deposit. They first told me the address was wrong, so the check was lost, then the check was lost again on the way blamed to the mailman. EVERY TIME what they would say is "well, it's on the way, you should receive it shortly," NONE of their stories were ever to be true, they could literally lie in you face as long as they don't have to cut a check for you. 2. Their Assistant Manager, who has the nastiest attitude I have ever met, she does not listen to her residents, nor she knows what customer services are, but she could turn everything involving her residents need something from her into an argument, and her notorious working performance is known by everyone who lives there. BUT, she is a bestie with her Manager, who literally does nothing to help but Keep saying sorry. These are just one of the unpleasant experiences, you will have encounter more if you choose to live here. 3. The fire alarm literally goes on every week, the maximum was 6 times at one night, and it was 3 A.M on Sunday everting when people have to get up work next morning. Ask anybody who lives there how frustrated that was! This property's reputation has been well tarnished by this leasing management. 4. One thing nice about this place is the location and of course the price too, but DO some researches before you sign the lease with them. TO the property manager, please don't even try to contact me or leave a comment on this review, spare your fake courtesies, I am not buying your hypocritical facade. read more

I lived here for 18 months (2015-2016). The staff in the leasing office were also very polite and friendly to me, but overall I wouldn't recommend this complex. During the time that I lived here: - the entrance doors repeatedly broke, requiring that I walk around the entire perimeter of the apartment to get into the one working entrance, then backtrack through the hallway to my unit...not fun when carrying up groceries or other heavy items, or for my girlfriend who got home from work late at night. There was a period of time where both doors stopped working, requiring the residents to enter through the Total Wine parking garage. The building is new and shiny, but I think the overall quality of construction was pretty sub-par, hence all the recurring issues and malfunctions. - there was some kind of grease fire that caused the sprinklers to go off in the hallways, which led to the walls, carpet, etc all being gutted. This occurred in May, 2016. By the time I moved out in September, the hallways were still in this condition. The complex didn't offer any kind of compensation for the residents affected by this. - Residents would regularly let their pets defecate or urinate in the carpeted hallways, elevators, as well as the sidewalks outside the building. Management would respond to the complaint by cleaning up the mess once notified, but never took any steps to prevent future occurrences (hint: pooprints.com or something similar..) I don't understand how they justify the high rents (which have only gone up since I first moved in). The rental rates and the parking passes are as high as what I've seen in apartments in Capital Hill and other more desirable locations. read more

I wouldn't even rate 1 star if there was an option of none. The service here is extremely poor, the staff would put up a face if you ask questions related to info that is already up on the internet. I mean, so what? Aren't you paid for this job? Why would I keep staying here to pay your salary? read more

Not a safe place to live! My car was broke in last night in their parking garage, all the stuffs in the car value at $3000 got stolen. And last night there were other two vehicles got broke in, too. There is no security here, neither any cameras. And the leasing office said they can do nothing. I'm feeling sooooooo angry, and I won't recommend anyone to move here. read more

Very bad management. Always try to find all reasons to charge you money. If you sublease someone else apartment, they will charge you more deposit than new resident. Why? Because in this way you will then lease apartment from them instead of subleasing someone else's apartment. The one who need to sublease their apartment will then pay fines to terminate their lease earlier. All entrance door are always broken. Garage is having multiple break ins. If you did anything wrong, they will blame and charge you and even threatening you. If they did anything wrong, they will find millions of excuses. The trash room is having trash everywhere on the floor. They never manage a way of cleaning them. The rent rate here is not worthy of the quality. Please read all the comments before considering of living here. read more

At first I was thrilled to move in here.... Until I was being awoken at 3am EVERYDAY!!!! This place is commercial NOT residential which means garbage pick up and store delivery trucks can come at ANYTIME. So ever day I am woken to loud noises that DON'T stop until 7am..... I have complained and contacted the city of Seattle and there is NOTHING they can do. The apartments can put a special coating on your apartment to help with noise but they don't because they are cheap! Not to mention I can't break my lease and I can't afford to move into another apartment. A studio 400sq ft is 1200 dollars/mo! That's CRAZY. I can get a two bedroom HOUSE for that cost. Needless to say I am looking for a new home and will be moving out ASAP! I highly recommend NOT renting here...... yikes. read more

I'd give them zero stars if I could. At first it was good, but after living there 3 months, and the place started filling up, management and maintenance began to drop off. It seemed like once they got you in, they didn't care any more. There was a mold/mildew smell coming from the cabinets, but it never completely went away after numerous attempts to remedy it. I was the one who discovered that it was coming from under the cabinets, under the sub-floor, which was there from when they constructed the place. The windows are a joke! They only open 3 inches and provide no ventilation whatsoever. The hallways are cooled by air conditioning, but the units themselves are left to bake in the summer. Then there is the move out. We left the apartment cleaner than when we moved in. We never hung anything on the walls, nor damage them, or anything else, in any way. They take a non-refundable deposit and a refundable deposit, but don't worry you won't get any of it back. They'll claim there were places on the walls that needed repainting and repairs. Plus they will charge you a pet cleaning fee even if you never had a pet in the unit (which we did not have). Stay away!!! There are many more, nicer, places to live. This place is a joke, run by incompetence!!! read more

Staff: 5 stars. Actual infrastructure: 1 star. The stove knobs were constantly breaking and I was constantly having to put in work orders for them to be fixed. Also the cabinet door kept falling and rubbing on the fridge door and I had to have them come fix that multiple times as well. Considering I was the first ever resident in this unit this is disappointing. I could hear every single footstep my upstairs neighbor made - the staff did help mediate this situation by talking to her but it remained a problem. It really seems like there is no noise insulation between floors so if you are a light sleeper I don't recommend this place. I did get my security deposit back promptly unlike the other reviewer. read more