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    5 years ago

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    H&M - Looks nice but the people that work here are beyond horrible awful and do not value the customer experience.

    H&M

    2.6(44 reviews)
    4.4 miOld Town Alexandria
    $$

    It has been a minute since I have been passing through H&M. I actually need to Ask Jeeves what H&M…read morestands for.* But that's something I'll do later. This trip was one that I actually packed for. Whether H&M is recycling clothes to cut down on their carbon footprint or seeming charting trends and styles as I believe, I don't know for sure. I haven't done too much research. I do know that for a tied bag of clothes donated you get a coupon and you get a coupon. So now for the particulars...por fín. I have never been to this H&M outpost but I dug it as soon as I entered. I didn't remember seeing security which usually has me confused because I want to speak but I don't want them to watch me for speaking. Shopping ain't easy for everyone. So this H&M was cool. So this is where all the youngns are getting their NASA clothes. More importantly clothes weren't "jumpin' jumpin'" off the racks which seems like it should always be the case but no.@ Also, clothes weren't on the floor and oddly, there wasn't any music playing. Surely this was probably an error but either way, it gave the store a swanky vibe that I never felt in an H&M. After depositing my clothes in the bin by the register, the cashier gave me a coupon, painlessly. I don't know bout you but I always need socks. Never athletic socks, socks. So that makes me a sock snob shopping at H&M with a coupon, ham I am--going. So, I found the socks and before I started picking them out I noticed that my coupon had expired--months ago. So that made me anxious thinking about if they would accept it and if I could get this three for whatever dealio. Everything worked out well my friend. I with three pairs of socks, satisfied with my experience at H&M. I am raiting this 3 Stars because I can't give 4 Stars to H&M, I am sure my socks will wither away before my eyes and the expired coupon was chimbo. *Hennes & Mauritz. @When in doubt, Destiny's Child.

    I've now had encounters with 3 employees at this location (on different days) and all 3 were rude!…read morehorrible staff!

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    H&M
    H&M
    H&M - Literally, the worst customer experience ever! Avoid this thing, like the plague, or the worst case of Covid.

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    Literally, the worst customer experience ever! Avoid this thing, like the plague, or the worst case of Covid.

    529 Kids Consign

    529 Kids Consign

    3.5(37 reviews)
    4.3 miOld Town Alexandria
    $$

    For kids clothes, save yourself a headache and avoid 529 Kids Consign. Blossom and Buds and Lemon…read moreLane have better prices and customer service. I've had 3 negative experiences at 529 Kids Consign over 4 months. 1- I bought kids' items on Instagram. Since the shop is a 30-45 minute drive for me, I called first to ensure my items were ready for pickup. The salesperson said, "I have them right here!" However, when I arrived, she was frantically searching for them. I asked for a refund, but was told to come back the next day when the owner, Megan, was in the store. When I explained this wasn't a possibility because I work full-time, she finally relented and gave me store credit but wouldn't issue a refund. 2- Before buying a kid's item on Instagram, I asked if there was any pilling, holes, or stains. I was told the item was in like-new condition. When I picked it up, it had lots of piling and a second item I bought had stains. (I was able to exchange the items, but the store needs to be more transparent about the condition of items.) 3- I was the first person to claim and pay for an item on Instagram. When I went to collect it, I was given the wrong dress. The store sold the dress I claimed to another customer who was second to claim. The salesperson called the owner Megan and her response was, "Uggh. I can't DEAL with this RIGHT NOW. I need to be a mom." I was shocked at her response. I have four children and my time is valuable too! A better response from the owner might have been, "I'm so sorry for the mixup. I'm not in a position to address this right now. May I call you back?" I offered the salesperson my phone number and asked if the owner could call me at a more convenient time. When Megan did call me she said, "There's nothing we can do and I can't help it that YOU read the post wrong." When I offered a suggestion on how to improve labeling in the Instagram posts, she said, "There's not a problem with our process." Further, when I mentioned how two of my items were previously lost Megan said, "I can't control what comes out of everyone's mouths. The items weren't lost, they were probably in the store but the girl couldn't find them and she probably doesn't even work here anymore." Megan also said she two girls who work in the store have dyslexia. It seemed strange to me that Megan didn't keep employees' medical issues private. Being open to feedback and providing training for employees are hallmarks of a good business. Sadly, 529 Kids Consign doesn't provide even the most basic level of customer service. So I'm choosing to spend my money elsewhere.

    BLUF: overrun with Alexandria's privileged who want to look like they have money. This is also a…read moreshared space between adult and children's consignment. While waiting patiently for way too long for my child to try on one dress, we watched a lady walk in as if entitled to consign things without an appointment and the obsequious, young employees kowtowed to that privileged lady. Meanwhile, my daughter had to go to the bathroom to try on the dress after waiting for at least 15 minutes while other women were hogging the dressing rooms. We decided that this place is not worth our time or money.

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    529 Kids Consign - Amazon has the complete version @ 6.99.

    Amazon has the complete version @ 6.99.

    529 Kids Consign
    529 Kids Consign

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    529 Hollin Hall - vintage - Updated September 2026

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