Again I will recap my story from the other Up In Smoke store reviews. Yes the Up In Smoke stores…read moreare family owned and operated by my guys Mike and Murad. I used to chat with Mike at the store he managed on Bristol Ave formerly. Now today I got the story straight from the crew at both locations and my guy Johnny at the location here on Newport Blvd North and Wilson in Costa Mesa. First, make sure that you're headed north on Newport Blvd back in the direction of Santa Ana. Then just past 23rd Street you'll see the stop light at Wilson. The center is immediately on the right, be careful as the parking lot is rather tight. Also there's the 7/11 right next door. My guy Johnny was also super nice and accommodating when I asked him if I could take some pictures. One thing I noticed was that this location also has a good selection of Kratom from various brands. Really nice to add to your coffee or in a protein shake. Also this location has a cool Zippo lighter display with a decent selection of cool lighters. A slightly larger selection of Hookahs than the Newport/Balboa store. Everything else is solid and quite comparable to the Balboa store. Fantastic service whichever locations you might find yourself visiting. What I personally like is that these are family owned and operated, veteran owned, and have provided the community around Costa Mesa, Newport, Irvine, area for over a couple of decades now. You can't go wrong with stopping by any of the stores, they have exactly what you need and the best crews in store there to help you get exactly what you want. I HIGHLY recommend the Up In Smoke stores whichever location is nearest you. Enjoy!!

"Congrats, You Lost a Loyal Customer Over a $1 Water Bottle!"…read more I've been going to this smoke shop for TWO YEARS, dropping enough cash on vapes and juice to probably fund the owner's next vacation. Easily over $2,500 in clouds of fruity smoke. So imagine my shock when one of the owners comes sprinting after me like I'm shoplifting diamonds... over a ONE DOLLAR WATER BOTTLE. Mind you, they've given me water for free before. But suddenly, this $1 bottle must've been liquid gold. The look of pure existential frustration in the owner's eyes was like I'd just asked him for his firstborn child instead of a sip of Dasani. I guess loyalty means nothing when they're counting pennies. So here's the deal: Thousands spent on vapes? Check. Loyal customer for 2 years? Check. Free water bottle? DENIED. I hope that $1 was worth it, because you officially lost a customer who practically pays your electric bill. I'll be taking my vape habit (and my thirst) elsewhere. P.S. Next time, maybe save the Olympic-level sprinting for actual shoplifters... not your regulars who keep you in business.

Last time my review was not good because of customer service…read more This time, I want to leave five stars. This review is for staff member Michael (I hope I got his name correctly from his name tag; he is from France ). My brother is visiting from another country and wanted to buy a few bottles for his wine club. We know Hi-Time has a great selection. He asked a staff member for a specific wine bottle and he said they didn't have it. They spent a few more minutes talking and the staff member left without any convincing recommendations for my brother. My brother kept looking and then Michael showed up. Not only he found the wine he was looking for initially, but he also made some other great recommendations. The whole interaction was polite, friendly, interesting, and enjoyable. My brother walked out of Hi-Time with a smile. Thank you, Michael!

This place is my kind of wonderland. You can find everything from beer, wine, cocktails, bar tools,…read moregifts, and so much more. They also have tastings and pairings so check out their schedule. I love going in and asking the staff for their recommendations. They are super nice and informative. I have walked out with many bottles of whiskey that did not disappoint.

--Friendly, knowledgeable and professional staff --Chill +…read morecalm energy in this shop --Excellent selection of alternative health products --Great place to learn about CBD without being overwhelmed

Great service! Very friendly and knowledgeable. I will Come back. Prices are fair. Also super…read moreclean! Parking is easy!

Stumbled upon this gem while waiting for another store to open. I'm glad I did…read more I have been buying our golf cigars from places like Total Wine etc. The two gentlemen working were very polite and inviting. I believe one of them was the owner. Prices are decent considering it is a cigar shop, however their selection is pretty extensive. Ranging from R&J, to David off, to Monte Cristo and Cohiba. Unfortunately the parking makes this place a hard sell on weekends, but not bad if it's a weekday and the structure is empty. I would definitely return if I had time to plan a trip here

One of the few great places for pipe enjoyers. Service was great, prices were as affordable as…read morepossible in California.

Great service! Always very kind and helpful. Good selection. Abraham was very helpful.read more

Used to like this place and go quite a bit. Went today,…read morewouldn't accept my $100 for a $55 purchase, and wouldn't say why. Fair enough, so I paid with card. The lady randomly threw a $3 cc fee (that's over 6%!) that wasn't disclosed ahead of time and then didn't give a receipt. Scam alert, be careful!

Thought I'd write a review because all the reviews are pretty awful, this is the only place in…read moreCosta Mesa where i haven't been talked down to or insulted. The workers are very nice and conversational. I'm not sure how you guys are getting scammed but make sure the item works before leaving the store ALWAYS!!!

Horrible customer service, just stopped in to buy a piece but the guy behind the counter had such a…read morehorrible personality that it wasn't worth even going through their selection. Just no knowledge and saying dumb remarks when you ask question about quality or if you ask to see something he will just walk off and say "what about it"

I can't write this because my eyes are full of tears. Happy tears. I stumbled across this place…read moretoday and truly am so glad I did. Walked in to get an item and the gentlemen Andy working could just tell I was not having a great day. He was so welcoming. Literally his only concern was to get me what I needed but more importantly to get a smile out of me before walking out. I walked into this store not caring about anything in my life anymore. Moral of the story. Just being a good good human and being real, can really save sometimes life. Truly. Thank you.

Great shop, stellar crew. Great deal on hemp wicks that are normally like $10, & they're selling…read morethem for $4! Lots of cutie lil glass pieces as well.

I came by like super late and the guy in there was genuinely one of the most sweetest guys ever he…read moreeven offered to let me try a favor to make sure I liked it. definitely recommend coming here 10 out of 10 had like every flavor and oddly enough there was like a deal going on when I when I came so highly recommend shout out Miguel.

Very friendly staff lots of good products for a great price. definitely a favorite spot.read more