Long story short, Be aware of how they calculate your "estimate"...it's not for the actual time of…read morework put into your car...its based on arbitrary time calculated by a software program. They are honest...but they are honest about how they are going to overcharge you for work. In this economy, it isn't right. I recently brought my 2019 Buick Encore here for an electrical issue with the cooling fan and relay. The owner was polite and responsive, which I appreciated. The hourly rate of $110 is fair and standard, but what I can't overlook is how the shop calculates time and parts costs. The estimate showed over 2.5 hours of labor for a job that takes about 30-60 minutes to complete. When I asked for clarification, the owner said their pricing comes from a software called PRODEMAND, which sets "national standard" labor times. That may sound official, but it doesn't reflect how long the work actually takes. It's a flat-rate billing system that inflates labor on simpler jobs. In other words, you're paying based on software, not the real effort or time spent on your car. The parts markup was also steep. I was told that I needed a new relay sensor and that the cooling fan ***RESISTOR*** was the problem in my quote notes. But I kept reading and on the list below the notes he quoted me the cost for both a relay sensor fuse (way over the market price) as well as a FULL COOLING FAN/ ASSEMBLY ***way*** over the market price. Not simply a resistor. What? Let me rephrase: A relay sensor/fuse that costs $15-$20 at retail price was quoted to me at $42.82 by this shop, and when I asked for transparency on the "local cost," I never got a clear answer. Likewise, I was told the sole cooling fan resistor part couldn't be replaced separately and that I would have to buy a ***full brand new fan unit*** even though RESISTOR replacements (only) for this model clearly exist. When I asked why? That's a shop policy, he says. I even TRIED TO NEGOTIATE a lower price by offering to BUY THE PARTS MYSELF, but he was unwilling. Here was his response to my questions: "To answer your question, 1. Any part you search online will always be cheaper than the local cost. The price you are quoted is the local cost plus shop mark up. 2. The resistor has failed, and the resistor is connected to the fan motor. We will not be able to use your parts. -Every shop works differently, in regards to replacing parts. For us to do this job we would replace the full fan assembly. We cannot replace the resistor independently. 3. We charge $110 per hour and the calculated rate is based on PRODEMAND which is a national software estimating guide. 4. Replacing only the relay will not fix the problem. You have two separate issues. Thanks," I'm not saying they're dishonest; I believe they follow their own internal system. But customers should know how those estimates are built, especially when money is tight and car repairs are essential for work and daily life. I would search for a different mechanic if I were you. However, If you go here, ask for the PRODEMAND labor hours up front, ask for the part's pre-markup price up front, and confirm whether a part is truly unserviceable or just replaced by policy. The transparency matters...because without asking, you'll pay more than the repair actually costs. I don't like it one bit. You shouldn't either. Good luck.

I've been going to Luu Auto for a few years now, and the 5 star reviews are well deserved. I…read morerecommend this shop to my family and friends whenever they need a mechanic. They're very direct and honest about what's wrong with your vehicle, and the owner personally answers the phone when you call. Finding a mechanic in Austin who is this honest and reasonably priced is very rare. I can't tell you how many overpriced quotes and straight up scams I dealt with at other auto shops before finding Luu Auto. Highly recommend!

Berli's was recommended to me by a longtime friend who works in the luxury car industry and has…read morebeen a car guy all his life. Berli's did not disappoint. Bradly was our rep and he was organized, proactive, and we had great communication at every step. He walked me through the parts & painting warranty before I left instead of just giving me the piece of paper. The gal who was working the front desk both times was kind and very organized and helpful. My new bumper is perfect, and my car came back to me having been thoroughly cleaned on the inside which was I was not at all expecting. It doesn't even have an overwhelming "car just got cleaned" smell so whatever they used to wipe down the interior was great. I hope nobody messes up my car again but if they do, I know where I'm taking it.

My car was damaged and needed a bunch of dents removed along with a windshield replacement. From…read morestart to finish, Berli's was absolutely top notch. The whole process was smooth, professional, and stress free. They explained everything clearly, kept me in the loop, and the work itself was flawless. My car looks great again, like nothing ever happened. I can't brag enough about this local, family owned business. You can tell they take pride in their work and really care about their customers. If you're looking for quality work and great service, this is the place. Highly recommend.

Jesse is a magician/miracle worker. I found him on Google, read all the 5 star reviews and he…read moredefinitely lives up to them. I drove up from Buda to have him work on it, purely based on reviews. He made my Tesla look brand new again. He's nice, professional, and good communicator. I scraped it on the side of my house cause of the curved driveway but now I can't even tell where it was. Before and after pics attached. Highly recommend.

Touch up Masters is the only place I recommend going for all your dents scratches and ding repairs…read more The owner is genuinely a master at making all those sorts of things disappear and looking like new. I've never been this impressed with this sort of stuff before but that's because I've never come across some as downright thorough as this gentleman. To top it off he's reasonably priced and does the work in a very timely fashion according to the level of damage he's having to fix. I had people tell me it would be impossible to fix the hole in my bumper without painting the entire front end of my vehicle claiming that the paint wouldn't blend or look good if they didn't do all that work which would have cost a couple thousand , low and behold Touch Up Masters did it no problem-- you can't even tell where the work was done and the paint was blended. Im so glad I had patience and found this shop because I was losing hope I'd ever fix this issue for a reasonable price. I knew someone out there could do it and not try and rip me off so I kept searching and researching reviews. I'm grateful in more than one way for the outstanding job and integrity of the owner at Touch Up Masters. He kept his word was done when he said he would be charged me a fair price, I couldn't have asked for a better all around experience. If it's your first time visiting keep in mind the shop is in the back of the building and not easily visible at first glance from Metric Blvd. but not necessarily hard to find if you know that simple detail of where to go. Just drive between the two buildings when you pull up go to the back and you will see a clear sign for Touch Up Masters. I highly recommend always getting quotes but I would bet money Touch Up Masters will not only beat the price but do a way better Job than most of those other self impressed dime a dozen "big name" companies. Those places are all about money and quantity over quality of work and will pressure you into making a hasty decision. Don't take my word for it show up and find out for yourself so that you can appreciate the level of detail I received at Touch Up Masters off Metric Blvd.

Went in to get my car checked and also received a car wash. Andrew is very hardworking and is very…read morepassionate about his work! Great Service!

My daughter and i have been taking our cars to Vidal at Vipa auto for years. I have always said…read morehe's honest and fair. During the christmas holiday i had to have my engine replaced. My car just started acting up, so i took it back. I dropped it off and got my loaner car. Several hours later vidal calls and says that my car was fixed. It was the coil pack. Turns out he still had my old engine, took the part from it and put it on my car. My car runs great now. He didn't even charge me! I think anybody else would have made a big deal out of it and charged me alot of money. This is the most honest and best service i've ever gotten anywhere. Highly recommend him!

Paul did great work on my daughter's car so I took my car for a routine oil change and the service…read morewas the best.

I was so so happy to find this place. Paul is amazing and is a straight shooter. I will definitely…read morebe coming back for all my maintenance and repairs needs. 10/10 experience

Great text communication! He is currently not a mobile mechanic but it was no biggie for me. I met…read moreup with Ed at the extended stay spot he is at right now, brought the parts I needed him to replace and let him do his thing. I Ubered to a nearby coffee shop for a few hours while he worked. 24 hours later, there are no problems at all, as expected. Do yourself a favor, ditch the auto shops with their high overhead costs and go with an old pro that's doing quality work. Plus he takes Venmo!

TLDR: Ed was responsive, arrived near his predicted time, replaced my brake pads quickly and was…read morehappy to answer my questions - all at a great price! I heard a scraping noise when braking. After some research, I determined the brake pads likely needed replacing. I called around the major chains and they wanted to charge me at least a couple hundred bucks. I was scared the rotors might need replacing (or that the shop might bully me into it) which they told me would cost several hundred extra dollars. I was readying myself for a $200 or even $500 bill! Then I found Ed on Yelp; his site listed MUCH better prices so I thought it'd be worth a try. Despite the fact that he's running around town working hard on people's cars, he still managed to respond within a few hours to my first text and typically within a matter of minutes to the subsequent ones. When I had some last minute issues with work, he politely discussed alternate times with me. Ultimately, he showed up within 30 min of the time he suggested and completed the brake pad replacement in only 30 minutes. He looked at the rotors with me and explained why he didn't think they needed replacing yet and what to watch out for later. The big chains always try to get me to replace my cabin air filter and things like that, but no pressure from Ed - just a great job. He was kind, positive, and seemed happy to answer my questions. I've never had a better experience getting work done on my car. I almost can't wait for the next issue so I can give him more of my business! :) Sincerely, 2007 Toyota Corolla Owner

Jerry's the best. He's worked on my 1980 Avanti and was willing to work WITH me to get things…read morerepaired.

After getting an over-the-top repair estimate for my "check engine" light issue (just under $15000)…read moreat the Burnet Road Subaru service department, I took my 2017 Subaru Crosstrek to Jerry at Crestview Auto Repair and he "fixed what needed fixing" for less than $600. Super nice guy. Highly recommend!

The prices here are fantastic. The staff is friendly too. If you go when it's busy it might take…read moreawhile but that's probably true anywhere. Highly recommended.

Notices it's here but listed wrong. With their card in front of me it's spelled HAIS…read more Replaced some steering parts and needed it aligned. The place is busy and I was told it would have to be done in the morning, not a surprise since I just showed up since they don't do appointments for alignments. Ended up leaving it rather than driving back the next day (Free!) and they locked it in their large fenced in area. Had it ready by 11 AM and when I picked it up everything was right. Steering wheel centered, no pulling in any direction and turn the steering wheel lose on a smooth straight stretch of road and almost no drift. Better than expected for a 2006 Jeep. Cost at $55.00 including tax is at the low end of waht I have seen shops wanting. Yeah I will be back.