Do not go to this location if you have a dairy allergy or intolerance! The shift lead "Obie" is incredibly tactless and condescending when it comes to handling THEIR mistake! I ordered a large latte with oat milk, PAID for a large latte with oat milk. Well it tasted horrible, like old coffee and not at all like espresso - not at all like a 7Brew coffee. I never return drinks but 7Brew employees are typically so nice and cool, I thought "why not I'll just ask them to remake it."
I brought my (full, un drank) latte back immediately and nicely asked them to re-make it as before - iced latte with oat milk. The shift lead "Obie" approached my vehicle as I was re-ordering with the employee and she didn't hear the whole conversation, just grabbed the latte from me and left to remake the drink - very abrupt, said nothing to me. Obie then brought me a new drink back, shoved it to me through my car window and said nothing to me before walking away. I drove away because this interaction was appalling. When I drove away, I realized that the drink I was handed was definitely made with cream - which I am allergic to! I originally paid extra for oat milk, and now I had a full cream drink which I took a few sips of before realizing it wasn't oat milk. So, now I'm freaking out because I'm definitely going to get sick + I am out the money I paid for my original drink because I can't safely consume the one I was just given. I decided to call corporate 7Brew to ask them what I should do - to which they advised I go back once more to ask them to remake the drink.
When I arrived, Obie once again came up to my car and insisted I did NOT order with oat milk, that yes the latte I had was made with cream, and that she was not going to remake it unless I paid for a new one. I was speechless! I argued with her about the seriousness of my allergy and she did NOT care, no concern or apology - nothing. Because to her, I was wrong and did not order oat milk. I pleaded with her because I returned the previous two (full) drinks and explained that if I wanted free coffee I wouldn't be bringing back the previous ones! With that she agreed to remake the drink "one more time" but insisted I was in the wrong here. I then drove forward while she remade my drink yet again and asked the nice employee who took my first and second order if I had ordered oat milk, to which she said yes! When Obie came back I tried once again to reason with her as to how crap of an experience this was for me, how as a shift lead she should be way nicer and understanding of customers with allergies and she DID not care. Continued to try to shove me out of her line because they "are very busy". I guess that's how this location treats regular customers. I will NOT be returning.
Also, as the icing on the cake - I got home and pulled my dash cam footage because I thought "perhaps Obie is right, perhaps I didn't say oat milk and the employee and I were both wrong" but guess what?!? I pulled my dash cam footage and every single time I ordered I said OATMILK. Cold, hard proof if you want to see it, OBIE! Obie needs more training on sensitivity and conflict resolution, perhaps her insubordinates could give her a few tips because she's insufferable, while they are lovely. read more