An excellent coffee shop requires a combination of high-quality coffee, a welcoming atmosphere, and…read moreexceptional customer service. Its success depends on skilled baristas who are knowledgeable and friendly, a comfortable space with amenities like Wi-Fi, and a menu that offers variety beyond just coffee.  After being awarded the NC Triad Yelp Squad Yelper of the Year 2024 Award at the Yelpies Award Ceremony last year, an event that honored the highest-performing Yelp Elites, celebrating their contributions and accomplishments throughout the year, I decided that this year, as an All-Star Yelp Elite, I not only wanted to be the first to discover new restaurants and businesses, and bring them to the attention of the public, but also to uncover those found in hidden paths that for one reason or another have not reached the public in its totality. And Mill Mountain Coffee & Tea in Salem, Virginia, is a perfect example. I arrived at the City of Salem Farmer's Market parking lot, which is adjacent to the back entrance of Mill Mountain Coffee & Tea. And parked my Lexus there after reading the sign that one could park there for 2 hours free, Mondays through Saturdays 6AM - 6PM. After entering through the back door, I noticed that there was a small private dining room there and a hallway with its wall full of paintings from local artists for sale. The hallway lead to a wooden furniture with display shelves with the Coffee Shop t-shirts, mugs, and bags of coffee grains for sale. The environment was comfortable and welcoming, created through elements like clean spaces, good lighting, and appealing decor of artworks for sale from local artists. Their granite counter and very nice pastries display cases gave the place an elegant look together with its original hardwood floors. I waited in line in front of the ordering counter until it was my turn to order. I was welcomed by friendly and professional staff, who were very knowledgeableabout their products. I young lady who took my order and a young gentleman who served my coffee. I ordered a Breakfast Plate with two fried eggs, over easy, four bacon strips, and a white toast with butter. And to drink a Mocha Coffee. The young gentleman who made my coffee recognized me from when I did a review of their Downtown Roanoke location, and made me feel at home. The cook in the kitchen did an awesome job cooking my eggs over easy, (just the way I like them), and the four strips of bacon, even though they were very skinny and for that reason shrank somewhat. The medium Mocha Coffee was amazing. Someone who I believe was the Caffee Shop manager was very kind and helpful, and brought the plate to my table. After enjoying my food I went back for something sweet and ordered one of their Cinnamon Rolls which were made in-house. It was one of the best cinnamon rolls that I've ever had. I finished drinking my Mocha Coffee while enjoying the cinnamon roll. In conclusion, I had an extraordinary dining experience there, and highly recommend this Coffee Shop for breakfast, lunch, or even for an afternoon snack. Everything about the place was wonderful. But above all, their customer service was exceptional.

I stopped in here to get a vanilla latte to go. The girl behind the counter was cheerful but her…read morecountenance changed when I didn't give her the tip she was expecting. I asked for an extra shot of espresso but I don't think she gave it to me as I didn't taste it. The place is very hip and had tons of seating. They are in the historic district so it was nice place to go to. I would go to this place again if I was in the area.

Best matcha of my life. Seriously can't recommend this place strongly enough. We had the pleasure…read moreof stopping in to this gem of a cafe. Service was 100/10 & both the coffee & matcha were out of this world. The ladies who worked there took the time to explain how their matcha is made, give advice on making my own & really were so kind & welcoming. We got breakfast recommendations from a couple of locals and had such an awesome experience we wished we could take the whole place home with us. The place is also absolutely adorable. We loved the children's play area & the photography for sale. Will definitely return if we pass through town again.

I have yet to try any of the baked goods/food that they offer, but I will gladly say I enjoy their…read moredrinks. My favorite menu item is their iced matcha latte with vanilla syrup, always excited to try the seasonal syrups they have in their drinks as well! My partner and I have been a handful of times and have felt extremely welcomed in their space, as well as respected. The baristas are incredibly friendly, and accommodating. The inside is gorgeous, lots of pretty decor and posters, plants, etc, and it's usually pretty full because of how great the atmosphere is. They also showcase other vendors/local artists inside, and occasionally will have evenings dedicated to small activities and sponsor social events. I love this place, and can absolutely recommend it. The ONLY downside is if you have a hard time with street parking!

One Love Coffee House is more than just a place to get coffee. It was created with a focus on…read morecommunity and connection; providing a space for customers to relax, socialize, or work in a comfortable environment. As you enter the Coffee House doors, you begin to see the above take form. There are different seating areas with comfortable furniture. There is an area where paintings from locals of the community decorate the walls and are for sale. Another area with arts and crafts for sale as well. Free WiFi so customers can drop by and do some work as they drink a cup of coffee. While I was there, a customer did just that. The owner gave me a warm and friendly welcome and explained all the food items they had for breakfast and lunch. They have freshly baked New York Bagels shippedfrom New York daily. To drink I ordered a medium Caffè Mocha. To eat I ordered a Breakfast Sandwich with a Cloverdale Plain Bagel, with Bacon, Egg, and Cheese. And finish with something sweet, a Cherry Danish. The Mocha was amazingly good The Bagel was very large and fresh; crunchy on the outside and soft and moist ingredients the inside with a nice size portion of Bacon, Egg, and Cheese. I spent some time there and was able to meet one of the employees who happened to arrive during this time. I also met a nice older couple who enjoy eating at different restaurants and I recommended them Crooked Shoreline Steak and Seafood from Daleville, which I just finished eating there and few days before, and was the first to review this restaurant for Yelp. They loved the oral recap of my review and promised they would go that same event to dine there. They in turn recommended me Nakhon Thai Cuisine which I will be doing there and reviewing for Yelp next Tuesday. Amazingly, what I wrote about at the beginning of this review did take place during the time I was there. God has blessed this Coffee House in a very special way, and it was providing more than just food and drinks for the body, but also for the soul. I highly recommend this Coffee House to all reading this review and viewing the photographs taken for it. In this day and age that it is hard to find a place like this to enjoy a cup of coffee, meet interesting people to socialize with, and do some productive work. This Coffee Shop has a refreshing concept that everyone in the community should take advantage of and contribute to its success as well as benefit from it.

You cannot beat the customer service here. I asked Autumn to make me absolutely anything (I gave…read moreher my old favorite and left her to her own creativity) and she could not have been more receptive or have made a better drink!!! She crafted a maple dirty chai with gingerbread cold foam and all I can say is WOW. Not only that, but she knew all the customers by name, checked on everyone, and even refilled waters at their tables. Autumn truly made my day!

First time going, Absolutely incredible food. Everything was fresh, everything is clean. The…read morebagels, the falafel, the gyro meat, the backlavas! 14/10 I will be back 100 times.

Unfortunately, very disappointing coffee and chai. The beverages felt watered down and not like how…read moreyou would normally expect from a cafe. The syrups weren't mixed in, and the straws were too flimsy to mix it in. My chai was too sweet for me and wasn't something I really wanted to finish. My boyfriend alternated between my drink and his own which he said was more balanced. Service was quick.

Genesis Ryleigh Kay…read moreJackie Todd Thank you for Always being Kind and Helpful with a SMILE!!!!!!

While I usually visit the same Starbucks, I decided to try the one on Hershberger Rd today. Located…read morein Roanoke's busy Crossroads district, it's a prime spot close to the intersection of Hershberger and Williamson Road. Situated in the former Steak & Shake building, this coffeehouse is a Company Operated Store which went through an extensive renovation, creating an open-space, contemporary architectural design, surrounded by large windows, and furnished with appropriate contemporary furniture. I invite you to view my photographs accompanying this review to get a better sense of the place and its products. Besides its very well known coffees and refreshing drinks, it carries a number of bakery items, and delicious sandwiches, as well as coffee grain packages and a variety of coffee mugs, tumblers and other gifts for sale. The store features free WiFi, indoor and outdoor seating, a drive-thru, and very convenient hours of operation from 4:30AM to 9:30PM on weekdays. When I arrived a customer was seated at one of the tables with his computer, having a coffee and taking advantage of the free WiFi on his laptop. Baristas were preparing orders for drive-thru customers, and a lady customer came in to pickup an order she had placed from her Starbucks app on her cellphone. The place was very well cleaned with the furniture very well grouped and distributed among different groupings. However, I noticed that some of the chairs left pulled out and not put back to its place either by the customer or by one of the Baristas. I was greeted by a friendly and hospitable young gentleman Barista and taken my order. I ordered a Grande Iced Caffè Mocha and a Chocolate Chip Cookie. And then paid by scanning my app. The Barista immediately noticed my Reserve Status and high number of Stars, and asked me if I wanted to use any of my stars to pay with today. I answered in the negative and paid with my loaded Starbucks Gift Card. I received friendly and efficient service from my Barista there. And both my coffee and chocolate chip cookie tasted fabulous. I was very impressed with this coffeehouse and give it the highest of my recommendations. Besides having appropriate size tables for small and large groups to meet, it also has some relaxed settings for a more relaxed environment in which to enjoy quality time with family or friends.

This place is SO hipster cool. There are a bunch of mini businesses inside once you enter the…read morecoffee shop. They even have a vintage record shop- so cute There is plenty of seating for studying! My coffee was good and I got in some good hours of studying. Definitely suggest you come here. Upstairs there is cool seating where you can look out the window too while sipping a drink and reading. Great study spot!!!!!

Coffee was good, breakfast sandwiches were great except for the fact that I ordered them on bagels…read moreand discovered they were on sourdough bread when I got home. Staff was helpful and polite but couldn't locate the key for the community bathroom in the mall area. I will go back though next time we visit as it's rare that everything is perfect all the time.

Located in the Hotel Roanoke & Confidence Center, Curio Collection by Hilton, at 110 Shenandoah…read moreAve, Roanoke, Virginia, by the grand staircase at the Conference Center level. This upscale Coffee Shop, authorized purveyor of Starbucks, named in honor of the iconic 611 steam locomotive, opens at 6:00am, and provides a take-and-go breakfast as well as has a counter seating area inside with complimentary Wi-Fi as well as a few tables and chairs outside to enjoy a quick breakfast on the way to a meeting, or to spend some early morning quality time in a relaxed atmosphere with family or friends, while enjoying some good coffee or tea, with breakfast sandwiches, fresh bagels with cream cheese, or bakery items. I arrived to have breakfast on an early morning of the most wonderful time of the year and after having won the Triad Yelper of the Year 2024 Award a week earlier, was looking forward to reviewing this very unique Coffee Shop, Eatery, and more. First of all I was extremely impressed with the interior design of the Coffee Shop. It is by far the most beautifully designed Coffee Shop that I have evered visited. The attention to detail was evident even before one entered the place and even more after. It was evident in the design and quality materials used to create and house this Coffee Shop and more. I was very impressed with all the gift items exhibited there as well, such as cute stuffed animals, tumblers, and fine crystal items, to name a few. Second of all I was very impressed by the nice variety of coffees, other drink items, and exquisite foods, made available not only on the menu, but also inside beautiful display cases, elegantly labeled by name. And last but not least, I was extremely impressed by the extraordinary customer service provided by the young lady barista behind the counter, who was very knowledgeable about the Coffee Shop and all its available items. I ordered a plain bagel with cream cheese and a large Caffè Mocha. They both were wonderfully prepared and tasted amazingly delicious. I enjoyed them seated at the white marble counter facing the Christmas trees that decorate the Hotel during this Special time of the year. I highly recommend this Coffee Shop for a unique breakfast dining experience in a relaxed yet distinguished atmosphere, with wonderful food and drinks, and extraordinary customer service.

Small coffee space in the Hotel Roanoke for grab and go coffee. The food options available are all…read moreice and look fresh. The service is fast and everyone there is friendly. Also a few souvenirs to take of the Hotel and Conference Center.