The Pharmacy is the rudest and angriest group of people I deal with on a regular basis. I have…read moresubmitted my insurance card 4 times yet every time I attempt to retrieve my medication my card is not in the system. I had a lady named Sheryl take over my issue. Sheryl's way of handling things it to scream into the speaker as if the customer did something personal to her. She is unhinged and out of control. I had to call the manager who kindly figured out half of my issue. With Amazon being an option and CVS down the street, you would be crazy to endure such verbal abuse to simply pick up medication.

Pharmacy staff like most Walgreens have bad customer service. They pick up the phone and…read moreimmediately put you on hold without saying anything. I was on hold for 10 minutes while they kept picking up the phone and placing me back on hold without acknowledging the hold time.

Surly staff with no sense of customer service. Installed new pumps and high tech interface. Got…read morewisecracks when I asked for help.

Girl working 1/12/22 around 6am was being racist for no reason. I literally told her how much on…read morewhich pump, she keeps asking cuz she couldn't hear and then she tries telling me something but I can't hear hear so I ask her to repeat it kindly and she says "jesus, do you even speak English?" In annoyed tone. I'm Mexican and I didn't see her treat anyone else the same

Ordered medicine I was told would be delivered within a couple hours…read more Next day 2pm and still no delivery. Since I had a doctors appointment nearby, I decided to go and pick them up myself. The pharmacy tech gave me attitude because they're ready to be picked up by a courier! I said "Yes. That was the plan but NO ONE has delivered them! They were supposed to be delivered last night. Can I just pick them up myself now?" She was upset she had to cancel the delivery order. Made me feel like it was MY FAULT that they didn't deliver it?!? What is going on? How about you deliver things when you say they will be delivered and I won't have to go do their job? Everyone there is ALWAYS MAD AND GRUMPY! Does anyone know how to smile anymore? Very disappointed that their service continues to be so bad. May have to switch to another pharmacy.

I'm done wasting my time with the Walgreens in St. Charles on Main Street. The people ,except for a…read morefew, are rude, angry, and not knowledgeable. It has become a dangerous place to depend on for your health and medical prescriptions. No surprise that the Walgreens stock has plummeted and is one of the worst performing stocks in this country. We have supported our local businesses for decades, but I think we would all be better off if it disappeared. With the exception of a few, very few, this is a collection of unhappy, rude and ignorant people, and I'm referring mainly to the pharmacy and some of the people, including the management in the main store. Sorry to leave such a bad review, but I think it's important for people considering going to Walgreens in general. I have left very few negative reviews in my life and it pains me, but the level of service and rudeness is unacceptable. There have been so many instances that I've lost count. If I could've left no stars on the review I would have.

I am an epileptic. They took days to fill my anti-convulsant meds. Additionally I was prescribed a…read morerescue medication and they took 3 days to fill it when it was available at state st, but I can't switch the prescription because it's a controlled substance. Very unprofessional. I will be changing locations for good. Not sure who manages this location but they need to figure something out asap!...

The pharmacy team is so blatantly rude at this location. It's as if they've lost any sense of…read morehumanity at all. They care zero about the customer.

Stopped in to get quick coffee at around 11.30 am. Walked in employee sad hello and I was on my way…read moreto get coffee. Coffee is in thermoses not in actuall carafe but it's ok. There were like 4 kind ready to pour. Good think I like is fresh milk and half and half not that single shots of non dairy creamers (they have them too liquid or powder). Still bunch of pastries in cabinet. Overall good experience. No restrooms.

Refused to sell me a simple BIC lighter without an ID. Never in my life had I heard this. Said I…read morehad to be 18, I am 23 if it matters. Not having an ID on me I left without the lighter. The same cashier rung the woman in front of me up for two packs of cigarettes without asking for ID. Upon doing some research there is no law in Illinois requiring that you be 18 to purchase a lighter. Not sure if this is just store policy but i find it ironic the cashier adhered to that and not the law for carding cigarettes.

I have been to this CVS about 10 times in the last few weeks and not only do they fill my…read moreprescriptions so quickly but they're also so kind and helpful. The drive thru line is never much of a wait either.

I had stopped their Saturday evening 1/22/22 after leaving Delnor E.R. To pick up a prescriptio,…read moreThis CVS is suppose to be a 24hr pharmacy, When I got their your pharmacy was closed, I had to call E.R. back & Have them send my prescription over to the Osco on Randall & route 38, Why are you listed as a 24 hour pharmacy & Then not be open, You should notify the E.R. at Delnor that your not 24 hour pharmacy, Waste of my time especially with being in pain