I have been here multiple times now and I dont know why this store is less than 5 stars. The staff…read moreis very nice and helpful. I interacted with the cashier the pharmacist and everyone was willing to help. Definitely a good cvs.

Called to confirm my prescription was ready. The automated ai I talked to confirmed it was. I…read morearrived but it was the wrong store. I told them that the AI said it was here and this was the number I called. The girl at the counter said. "Nope impossible" with a rude sassy tone. I know what I'm talking about your system is broken. You better fix it. Wasted a lot of my time.

I've never faced such an unpleasant experience as being forced to reverse a transaction after point…read moreof sale. Something wrong with the manager who so freely wasted my time to benefit a corporation after a mixup that was clearly the fault of the business.

As a lifelong Chicagoan, I'm kind of nostalgic for all the old "groshery stores" we've lost since I…read morewas a kid - from the small corner store to the Jewels, Dominicks, Nationals, and, of course, IGAs. So I'm naturally drawn to shopping in the last survivor Jewel when I can, even though I have to drive past Meier and Walmart and Fresh Market to get here. Saying that, this store always seems to go out of its way to convince me it's not worth the effort. Out of milk - or out of date milk even - items positioned will-nilly throughout the store (egg nog on an end cap in the veggie section?), aisles crowded with stockers throughout the day, not a soul around the liquor and wine department, etc., etc. Today it was the deli department's turn to disappoint me. I noticed on my phone app that they had cajun turkey breast, so I stopped at the counter to pick up a half-pound. Instead of a pleasant greeting, I got "What can I get you?" When I asked for the cajun turkey breast, the lady started looking for it. She ended up having to open a new breast. After opening the breast, she put it on the slicer and started slicing. She never asked how I wanted it, never stopped to show me the thickness, never offered me a taste. Maybe that's a lot to ask, but it seems like regular ol' customer service to me. After she handed me my slices, she said, "Anything else?" No smile, no thank you. Nope, sorry to put you out. The Express Checkout is just as curt. You stand with 10 other people waiting for another express cashier to open up, and only after the line gets down to 2 or 3 does someone come along to open a new register. Then they yell, "Next!" over and over until you scramble over to their counter. The other cashiers and staff are generally just as curt. I don't blame the staff really. This Jewel's been like this for years. Now they're making the staff all wear stickers on their shirts that say "Clear" to signify they've passed some kind of health check in these Covid days. Anyone want to bet the check is anything but a cursory set of questions and a forehead temperature check? How demeaning must it feel to have to display a tag to tell people you're not infected. Sorry folks, last time at "the Jewel" for me.

Really not busy on a Tuesday night so good time to shop. I always buy paper goods, gluten free…read morepizza and Alerflo here for the consistently good prices on those items and look for what's on sale. I like the option of self checkout or with an associate. Parking lot at this location is laid out very weird. Gas was only $2.69 so filled up the tank too.

Rude workers. The…read morethree frontline managers in red seem to be overwhelmed and unhelpful. Cashiers are very rude and seem to be uninterested in working. There were a few notable employees that were helpful, the gentleman who helped me place a hold an item for later pickup, the electronics guy, the guys that assisted with loading my truck and an older gentlemen that seem to be stocking. I wish this was NOT my nearest Costco as we spend a lot of money with Costco. This particular location needs some cleaning, structure, organization and management should probably be trained better or replaced. Save yourself the headache and drive a little further for a more pleasant customer service experience.

Bad experience trying to get a refund on a gallon of milk. It wasn't the five bucks, it was the way…read moreI was treated. I spend hundreds of dollars here a week lately. I'll be going to Woodmans or Walmart from now on.

They take way to long to fill your order. We waited 2 days for a script and ended up going to St…read more Charles Osco to finally get it. They never have things in stock.

Worst experience at this pharmacy. Feel like there is no servicec at all. They need to be more…read moreprofessional

Helpful, knowledgeable, friendly, efficient & my compounds have been helpful. I'm very…read moreappreciative of their service.

Horrible communication from this pharmacy. My vet called in our request on 7/31. Shamrock claims…read morethey called and left a message for me on 7/31-which is completely false. No voicemail or call was received ever. After multiple calls to my vet and them personally following up, I called myself on 8/7 and received an extremely rude representative on the phone. She accused me of lying about not receiving the voicemail. Needless to say, even if they did call me, a follow up would have been nice so this issue was caught sooner. If you can, I would avoid using them as they are not on top of their responsibilities to their customer and are not friendly.

Review is for the Aurora location on Orchard & Indian Trail…read more 1) Try and get through to them on the phone, not guaranteed to happen. I've tried various times and you are either from the system put on hold OR someone says, "please hold" and then either no one comes back OR the phone mysteriously disconnects after several minutes. Once, twice maybe but this has happened a number of times, extremely frustrating. 2) If you are able to get someone live, I'm sorry to say this because I'm sure there are very nice associates in the pharmacy department, however, not exaggerating, I would say at least 80% of the time, they are extremely rude. Perhaps it's the same people answering, but it represents the store in a bad light. I honestly hate having to call there but have to from time to time.

Bought a pair of headphones, and the headphones didn't work so I attempted to return them. I didn't…read morehave the receipt or the box, but had the card I paid for it with, and the headphones in hand, along with offering to put my phoje nunber in because I purchased them with my account as well. Store manager was extremely rude and refused to even try and give me a refund/replacement.

This review refers to the minute clinic & beyond. First I…read morewas scolded for arriving earlier than my appointment time. Then I was rudely welcomed into an office. Then I was informed that my insurance was unacceptable. This trifecta became a Superfecta when CVS tried to explain all that away, with a nonsense email from "the main office," or whatever. Take your business somewhere where people respect life

I called several times, and they hung up on me. They were insulting and unfriendly people. I asked…read morequestions about manufacturers, and they kept a secret from all that; they were changing my medicine without letting me know. They are unacceptable service, and customers and patients should be aware.

this CVS is solid; however, my only complaint is this bitter zara lady In pharmacy, whom is in need…read moreof much more training. WHO HIRED HER?! Her bedside manner is atrocious! Gates were closed, yet some lady was behind the counter. I gave the benefit of the doubt when i politely asked if and what time they would reopen, or if they were closed. the red signs on the wall in front of where i was standing (from the angle I was at) shows open from 8am-8pm most days. It was 12:40. I did NOT see the monitor to the left that shows they are closed from 12:30-1pm. honest mistake on my part, but to completely ignore someone genuinely asking a question... looking in my direction at me, and NOT respond at all, is beyond rude. some folks would slap this little girl for that, but Im not on that type of time. My point is, What if i someone was illiterate, and could not read? What if someone genuinely does not see a monitor that's positioned off from the direction of the pharmacy gate, such as myself? So i went to the front and politely asked the clerk if the pharmacist was deaf (to give zara some grace) The clerk at the front responds, "no", as i follow up with why I asked that to begin with. To my surprise, as I walk back towards the pharmacy to ask again, she's mouthing off about me asking if she was deaf to some counter part she's on the phone with... how are you so confident to be yapping like that behind a closed gate, like you wont open back up in 15 minutes? You dont know what kind of mood people may be in, or what they are willing to do because of your lack of acknowledgement and respect. I stepped out of my character...being self effacing, I did call her out her name for not being able to easily respond or even point in the direction of the sign (which again, i did not see until going back to the gate after asking the register lady if this zara chick is deaf. I can admit where Im wrong. I can own where I messed up, but this is the person thats in charge of dispensing medication to people?! ‍ who raised you?! yapping behind a closed gate like you're in high school. Parents definitely should've Beat you more as a child because your Bedside manner is beyond horrible. you should not be working with people and definitely should not be in charge of dispensing medications at that station on your own. Deprived is an understatement. this woman looks soulless!! And karma is a mf! it doesnt miss. It will spin the block for you weirdo. Other than that, shout out this CVS (except for this weirdo). They do a great job. It's just this heffer in back that is harming CVS's brand image.

This is a newish, clean, and airy CVS. We only dropped by because we were close by and had a…read morecoupon to use. I guess from some of the reviews, we were fortunate to not need the pharmacy here! Good luck with that to the Napervillians!