I first heard about Bflo hydration at the Buffalo pride parade and then a week later I saw them at…read morethe special olympics and it stuck with me because it seemed like this business really shared my values out in the community, so after a recent surgery I decided to check them out. I honestly didn't know was to expect, because getting an IV outside a hospital seemed a little iffy to me, but I was feeling really rough and ready to take the chance. I am so glad I did! Everything about the experience exceeded my expectations. The location is cute and welcoming, Darlene the nurse was both warm and acknowledgeable. She put me at ease and really listened to what I was dealing with. Within 10 minutes I was hooked up to an IV getting fluids and vitamins I didn't even know I needed. I immediately started planning to leave a good review for the care and service, but I waited 24 hours to see if the treatment really lived up to the hype and I am thrilled to say it did! I feel better than I have in the 9 days since the surgery. My pain is lower, my head is clearer, and I am moving three times better than I did yesterday. I slept better last night, too. I am not the kind of person who can afford to do this kind of treatment all the time, but I am already thinking about ways to get back there again a few more times as part of my recovery process. I'm also going to tell my family and friends about the potential for relief from everything from migraines to sports recovery. I went in broken and weary and came out a believer.

Krystal was so sweet , and everything was quick. The shot didn't even hurt and there wasn't any…read moreskin irritation or anything after. I'd do it again.

I can't say enough about Missy, her care, and my lips!!! I was new to injections and the process,…read morebut Missy took her time to explain everything and answer all my questions. She was so gentle with the injections and made sure I was comfortable the whole way through. She's the only one I'll trust moving forward!!!

This staple in the community boasts a completely renovated lobby…read more Very busy with many patients today, during peak flu season. They are equipped to do x-rays and CT scans, unlike the doc-in-a-box facilities.

I'm writing to formally express how deeply disappointed and disturbed I am by the care--or lack…read morethereof--my child received during our recent visit to the Macc ER. We were sent there urgently by WellNow after staff saw how severely ill my son was. He was fainting, vomiting, feverish, and visibly deteriorating. But once we arrived at Macc, it was chaos. The waiting area was overcrowded and extremely uncomfortable--not just physically, but emotionally. My child, barely able to sit upright, was forced to sit for hours next to patients with open wounds, people screaming, coughing uncontrollably--utterly inappropriate conditions for a child in pain. And trust me I'm a tough broad, I'm not a Karen or someone with a stick up their ass, I'm patient and keep my thoughts to myself but lord have mercy with this place. I work in the medical field and was employed years ago at Mercy myself so I get it. It felt more like we were livestock waiting for slaughter than patients in need of medical care. We waited hours with no communication, no check-ins, and absolutely no compassion from the staff except are a few hours I've security officer asked my child if he'd like a blanket. Once we finally got into a room after being bypassed for hours, he was given minimal testing (bloodwork, an EKG, an X-ray), and again, more waiting--still no treatment. The doctor barely spoke English and gave a vague, "I think it looks fine" response after glancing at his tests, admitting my son was clearly ill but saying they were too busy to figure out what was wrong and to see his pediatrician. I'm like are you serious after all these hours and he's still in pain being sick that's all you have for me! He was ultimately given some liquid ibuprofen and sent home--still feverish, still weak, and feeling even worse than when we arrived after being forced to sit upright in a plastic broken down chair for hours. He vomited again as soon as we got home, and his symptoms have continued. Frankly, I regret ever walking through those doors. I avoid these ERs for exactly this reason--but I thought that surely, when it came to a child, care would be better. It wasn't. It was disorganized, dismissive, and borderline neglectful. I saw more urgency from the vending machine than your staff. The only person who showed basic competency and kindness was the EMT assisting with the blood draw--he communicated well, calmed my son during the draw and showed the kind of bedside manner every staff member should be trained on. Our nurse was a nice woman as well and I'm sure she did the best she could based on her capabilities. The Macc needs to do better. Pediatric patients deserve real medical care, not assembly-line treatment. I'll be submitting this complaint through all formal channels, and I sincerely hope you take it seriously. No parent should have to watch their child suffer like that in a facility claiming to provide emergency care. Tt one point, I thought I was in a prank TV show because I just couldn't believe looking around that facility that in the year 2025 this is our medical system, you have patients piled on top of each other in a tiny room many of which should be separated by some capacity, the security guard having a 3 course meal at the check in desk, staring at patients like a cartoon villain, creepy vibes. Speechless in the worst possible way. I'm sure this will go nowhere like most things in New York State but... At least I tried to advocate for my child.

The care I received on both cardiac floors was great!…read more MY RELEASE EXPERIENCE 7/15/26 just before 6pm a gentleman came to get me in this wheelchair or transport wheel chair. I had to stratal this bar and when I plopped down to sit, he made a comment. I had just spent 7 days trying to get my strength back after a heart issue!!! My daughter paid on your valet app EVERYDAY and each day, they still tried to extort money from her, saying she didn't. At just before 6pm, as my daughter was telling your valet service SHE ALREADY PAID BY THE APP, the transport gentleman asked me to get on the bench outside, on one of the most horrible weather days, combined with Canada's smoke cuz he would get in trouble for clocking out late (check your cameras) 7/15/26 just before 6 pm. Plus I had to walk thru a maze of cars to get to my daughters in the middle of the circle !!

Our ER visit on Friday quickly developed into a hospital admission. The Care Team was very…read moreproactive and provided us with options, leading to a satisfactory outcome.