Tried to make appt and was told I had to make two separate appts, one for glasses and one for…read morecontacts and call another number within the same building. Have never ever heard of such a thing and the scheduler said neither did they. It is ridiculous and they will not be getting my business. This is after a week of trying to get through to them to find out they had a system upgrade and couldn't make or take any calls or get or respond to any emails.

Use to go to Dr. Phohl there. He was wonderful but he retired. They then gave me Dr. Campbell. He…read morewas horrible. He gave me a prescription for glasses that was so way way off. My vision is not great but I'm a far cry from Helen Keller. Doubled the strength I needed. I talked to someone else who went to him and she left them also.

Had cataract surgery there on 12/4 & 12/11/25. Office is…read moreclean. Staff is friendly & efficient. Dr is very confident & put me at ease. Vision is great ! No complications. I am very happy with my vision after my surgery.

My husband just had cataract surgery there and will go back next week for the second eye. He's…read moredoing pretty well. Dr Siedlecki and his crew are an upscale friendly facility. The surgery center is a pleasant place to wait while someone is undergoing a procedure. Dr Siedlecki did my cataract surgery 13 years ago and I'm still happy with the results. I would recommend this medical facility.

They do run a lot of people through this place every day, but It makes your visit really efficient…read more I've never waited to be seen for more than 5-10 min. I feel pretty good about the care I received there.

Would check less than 1. Saw 3 of their "Drs". Terrible outcome from mis diagnosis and botched…read moreprocedures. Run do not walk away from this practice

I was so lucky to be referred here. After finding out at 24 years old that my retinas were…read moredetaching, my eye doctor sent me immediately to Dr. Lee. His office was closed for the day and he was just working on paperwork, but he happily took me in regardless at around 5pm. The staff here is wonderful and always take good care of me. I have had emergency surgery twice, and quite a few other complications, but Dr. Lee never fails to answer my calls immediately and bring me into the office no matter what time of day or day of the week. If you or a loved one needs a retina specialist, I HIGHLY recommend this office. They recently renovated some of the Williamsville location, which turned out beautifully. There are two locations, and they recently brought on another doctor to help with the large patient load. I have not met him yet, however I have heard great things. I am confident that Dr. Lee wouldn't bring on anyone sub par.

I usually go to Council Opticians in Hamburg for my eye exam and they've always been great there…read more A couple years ago I had an issue that required an ophthalmologist and was recommended to ECVA. I called them and they made a same day appointment for me. I arrived there and checked in and waited TWO HOURS, while sitting right in from of the receptionists, watching people come and go. I thought maybe it was because I made a same day appointment, but there I overheard others talk about making a same day appointment for much later than me and they were called before me. Finally I went to the receptionist and it turns out she LOST my chart and that's why I wasn't called... didn't she wonder why I was sitting there for TWO HOURS (actual time- not an exaggeration). Finally, they brought me back and I saw the ophthalmologist who diagnosed me and treated me and set up a follow-up appointment for the next week. He asked if I wanted to do my regular eye exam then too and I agreed to it. He helped me with my issue and had me reschedule my eye exam with them for the next year so they can make sure everything was still okay with my issue. The next year comes and they have me see the optician, Dr Styn. I brought up the fact that I was there to follow-up on my issue the previous year. The assistant had no idea what I was talking about and didn't even bother to look into it until I kept pushing. When Dr. Styn came in, I brought it up with him too. He was dismissive of my concerns and ended up telling me that it was my own fault for having those issues because of my eye makeup! That's funny, because the previous year when I had it so bad I needed a steroid, I wasn't wearing makeup at ALL. We were still wearing masks at work and I wasn't really going elsewhere, so I just didn't bother. So tired of people in the medical field being dismissive of women when they have an issue. After the appointment, they automatically scheduled me for the next year. However, I called them a week later and cancelled it- and told the person on the phone that it was because of how dismissive Dr. Styn was. Yesterday and today I received an email and a text to "confirm" my appointment. That I cancelled a year ago. So, to sum this up: receptionist lost my chart and didn't notice I was sitting right in front of her for two hours. Receptionist (not necessarily the same one) did NOT cancel my appointment when I called a year ago as requested. Dr. Styn was completely dismissive of me. The only positive experience was the ophthalmologist I originally saw. He actually listened to me and examined me and knew that it was a case of something more than just "makeup". He listened to my needs and actually helped me. I am grateful for his assistance and wish I remembered his name.

Stay away from the optical department. They tried to make me glasses 4 times and failed each time…read more I asked for a refund and was refused. The manager is so bad she would not even call me. Take your money elsewhere.

My optometrist recommended Dr. Schlisserman for cataract evaluation. Dr. Bulas did the work up. She…read moretold me I had three very small Salzmann nodules - 2 in the right, 1 in the left. She then told me that I had an astigmatism I was probably born with, which could be corrected with laser surgery for an extra $2,100, which wouldn't be covered by insurance. Dr. Schlisserman can in and met with me very briefly. He told me that my cataract in the right eye was "very bad". He also said he could do nothing about the nodules, which were in the peripheral of my vision, because of their high recurrence rate. He said the most common complication was infection, so to get my cleaning and gardening done before the surgery. Immediately after the surgery I had a cloud of floaters in the top hemisphere of my vision. I informed the RR nurse, who told me that it was normal. When I got home, I Googled my symptom and found nothing. But I did find information on various iol lenses, which was never discussed with me, as well as monovision. The next day I met with both Dr. Schlisserman and Dr. Bulas. I told them about the floaters. Dr. Schlisserman claimed I came in with them. I said they were new. He then said, "What do you expect, it's surgery after all." I then asked, "What kind of lens do you put in my eye?" He said, "I gave you the best vision for someone over the age of 40." I pushed for an answer, which he responded with, I gave you a monofocal lens, which is the best vision for someone over the age of 40." I then asked him about my left eye. He replied with, "Maybe less is more." I responded, "Maybe it is." He then retorted with, "When you came in, you couldn't read the first line of the eye chart." I told him that not only I could, but I never needed glasses to drive, and I could prove it by showing my driver's license, which I recently renewed. Dr. Schlisserman walked out of the room, and I never saw him again. I canceled the surgery on my left eye. On follow-up, my optometrist sent me to a cornea specialist. It was there that I discovered my cataracts were mild and didn't even need surgery. My vision going into surgery was 20/40 in both eyes with correction 20/30, not the 20/50 both uncorrected and corrected as they claimed. As for my cataract being very bad, that wasn't the truth. My right eye was supposedly set at distance, instead it was now near sighted. This was the result of not taking into consideration the nodules that were creating an astigmatism, not something I was born with. The plan for my left eye was to do laser surgery and insert a toric lens. The toric lens was never discussed with me, also doing both procedures on an irregular astigmatism is never done. And the correct procedure would be to remove the nodules, which can be done in a way to prevent recurrence before cataract surgery. In addition, I had already developed PCO probably from the floating material in my eye. In the end, I was lied to and used. My vision was made worst by the surgery, not anywhere being given the best for someone over the age of 40. I wished I never went to Southtowns Eye Center and I especially wished I hadn't had Dr. Schlisserman operate on my eye.

I have been going to Doctor Schlisserman for as long as I can remember. I think he's a great doctor…read moreand knows his stuff. However the doctor referred me for cataract surgery but my physician would not give clearance until I cleared a couple of heal5 issues. I called his office to let him know and was told by his office staff 5at if I did not keep my scheduled appointments for the surgery the doctor would no longer be able to see me. I also asked if I could get a prescription for glasses until the health issues were cleared and I was happy to pay for the glasses because it would put less strain on my good eye and was told by his office staff that I could not have one. This was without even talking to the doctor. I understand that the doctor needs to have clerical help but should they be making medical decisions. They also made the decision to not let me see the doctor again without asking or explain to the doctor why I did not keep the scheduled cataract surgery. Should clerical staff be making these decisions? And I've lost a good doctor at a clerks discretion? I'd proceed with caution and be sure what these office workers are speaking on behalf of the doctor only after talking to him

I should have read the other review before scheduling an appointment with this practice but I just…read morewanted to add that I agree with poor billing practices. I specifically mentioned that I wanted a routine eye exam, which is covered under my health insurance as a free visit. Instead they wanted to bill me as a new patient eye exam which is a different code which required me to pay $156 for a service that should have been covered by my insurance. Not to mention, I had lasik surgery 5 years ago and have perfectly healthy eyes so I didn't actually need an exam, just wanted to use my health insurance benefits and ended up paying out of pocket for nothing. I even requested the billing manager to resubmit a corrected claim and she refused. Not friendly at all, and you can find much better service somewhere else.

This new review corrects some grammar…read more This is the worst doctors office I have ever visited. I arrived 20 minutes early and I was told that I was outside of their policy for patient arrival. The waiting room was totally empty! However, the receptionist told me that I could wait in the waiting room even though I was early. I was not called on time (1:00PM) and had to wait. Once I was in the technician's office, the tech was very surly and rude and didn't believe some answers I gave to her questions. During the technician's portion of the exam, she was unable to complete the exam properly because of an equipment problem. Then I had to wait for a period of time for the doctor to arrive. When the exam started the doctor had a computer problem and had to get another computer...more equipment issues. The exam went OK up to the eye dilation. She put dilation drops in my eyes and told me I had to wait a bit. After 25 minutes she had not returned so I walked around the entire facility looking for her. All exam room doors were open but she was not to found! After a few" laps" I was told that she was with a different patient. Really!! At that point I got up and left the building. I had been at that facility for 90 minutes. I should have been suspicious about professionalism when I was told the practice required all patients to provide a credit card before they could see a patient and that they would keep the credit card on permanent file. Thank goodness I didn't give them my credit card when I checked in. I urge you to find a different practice. Read less

I would give this practice a 0 if that was possible…read more If you are referred to this practice, save yourself time, frustration and possible death if you're really ill and find another practice ASAP. This practice has too many patients and inexperienced, incompetent providers who care nothing about the suffering of the patients. (This does not include Dr. Gregory, but getting an appointment to see her is nearly impossible.) This practice is purely for profit. There are many other competent practices in the area, and if your life is at stake, you will not get the care you need here.

Dr Sohal was great...he left... did not receive any notification...pharmacist called for a new…read morescript for my DAILY NEEDED medication...they denied siting I was not a patient...this is how I found out my Dr was no longer @ practice. Was told they are not accepting patients and i needed to speak with my pcp for a referral. Because they denied me my medication, I've been sick for 2 days...my pcp's wrote a script but because viberzi is expensive its not kept stocked in the pharmacies...meaning i have to go 3 more days without my medicine...what that means is EVERYTIME i eat, i get severe cramps, sweating, and diarrhea with in minutes of my 1st bite...this is not a case of just having the runs...this is UNCONTROLLABLE runs that can last for hours without this medication. Buffalo GI is very unprofessional, and does not do their due diligence to inform patients...there was no notice in the patient portal, Dr Sohal's name and picture still appear on the website. I will be contacting the State's Medical Board & any other place i can find to report this practice.