My Personal Experience at Beaute Solutions (Photos Attached)…read moreIn October 2024, I underwent an Intense Pulsed Light (IPL) treatment at Beaute Solutions, LLC. I initially reached out only for SMP removal, and in my patient portal request, I stated: "SMP removal. Key interest in not damaging any hair follicles." I was then offered IPL in addition to SMP removal. Before and during the procedure, I expressed hesitation about treating my beard area. I specifically asked if it could be excluded, as I was only interested in targeting dark spots on my forehead. I was reassured by the provider that IPL would not harm my follicles--that it had "nothing to do with the follicle" and was safe. Based on that reassurance, I agreed to proceed. During the session, I felt sharp pain when the IPL passed over my beard--similar to laser hair removal. I voiced concern multiple times and was told it was normal, so I continued. Soon after, I began noticing streaks and patches of hair loss in my beard area, following the exact paths of the IPL. In the days that followed, it worsened. Dark, coarse hairs vanished, leaving only fine light hairs behind. Concerned, I consulted a board-certified hair restoration specialist in November 2024. His diagnosis: the IPL had permanently damaged my follicles. The only remedy would be a $12,000+ FUE transplant using donor hair from my armpit, due to previous procedures limiting other options. I reached out to the clinic almost immediately via the patient portal and exchanged messages through November. I was hoping to resolve the matter directly and respectfully. At one point, I received a call from someone named Robert (possibly the COO), who briefly mentioned a potential refund. However, while I was still attempting direct communication, I was contacted by the clinic's liability insurer on December 31, 2024. From that point forward, I was instructed not to contact the clinic or staff again--everything had to go through the insurer. He also stated that Beaute denied any wrongdoing and provided information on how to file a liability claim. Reluctantly, I filed the claim, submitting medical documentation, photographs, and the hair restoration specialist's assessment. The claim was ultimately denied. No corrective support or refund was provided. I want to emphasize: I never set out to escalate this. I did not want legal action. From the beginning, I just wanted to have an honest conversation, be heard, and find a solution. Unfortunately, that opportunity was shut down once the insurer stepped in. For context, the clinic has patients sign an agreement prohibiting negative reviews, with potential legal consequences. I am aware of that, and I am not making accusations--just sharing my personal experience, supported by documentation, in the interest of transparency. My goal was always to resolve this privately, respectfully, and directly. What made this harder was the tone of the communication. The provider didn't acknowledge that the IPL could have caused this, and instead suggested either that nothing had happened or that I must've had something else done elsewhere. That made me feel dismissed--as if my experience wasn't valid. All I ever wanted was a compassionate and collaborative conversation. I'm still open to that, but after months of trying, I've been left without support or acknowledgment. I'm sharing this sincerely and in good faith, so others can make informed decisions--and so providers are reminded of the importance of listening when patients report harm.

I recently had my eyebrows done by Sherry Hale. I had been following her on Facebook for quite…read moreawhile before the pandemic. I knew if I had this done it would be by her. But then there were no more posts!! After doing some research I found her again. She had relocated (closer to me, to my advantage) and reorganized her business. So I booked!! And I love my new eyebrows. As I knew, Sherry is well educated in this business and is a true professional. Now I am anxious to have permanent eyeliner done!!

Best facial I ever had! Kelly was extremely detailed, honest & knowledgeable. I can't wait to go…read moreback! I've been recommending this place to everyone I know & anyone looking for an amazing facial with products detailed to your skin & concerns. Kelly is compassionate & is very easy to develop a relationship with.

Amanda has always been amazing and so sweet. i went in for my facial yesterday and my face hasnt…read morelooked this great in years and its so smooth. i highly recommend going to her for organic facials!!!!

Amanda is amazing! My face skin has never looked better. I feel relaxed and safe under her care…read more Amanda's skin products always feel great and smell even better. I appreciate her knowledge and positive attitude. I look forward to my next facial!

I was recommended Julia's services by a friend. Her studio is private, clean and set up very cute…read more She makes you feel comfortable and is more than professional. Always takes her time and even gives you skin care tips while performing her services. Very glad I found her after moving to the area! I've also tried the products she has for sale and loved them as well!

A friend surprised me for my birthday with a back facial treatment and facial from The Flawless…read moreGroup. Vanessa was excellent, especially at explaining the need for the back facial. I received a sea salt and tea tree scrub which helped relieve minor stress in my back along with the steam treatment which was a pleasant surprise. The Facial took 3 years off the look of my face (in my opinion) and really boosted my confidence as other people noticed the overall condition of my skin had improved. She did help me with finding facial products that matched my oily skin which have helped keep my skin under control. Overall, it was an amazing experience and I will be seeing her again in September.

Vanessa is great - she really takes the time to ask you about your current skin care routine and to…read moregive you some tips to help your concerns. She uses all organic products which I love. However, be warned, if you are looking for a quiet, spa-like experience this will not be it. Vanessa is extremely friendly and chatty so she will talk to you throughout the session. She customizes her facials based on every client and uses essential oils to help you relax. The room the facials are done in isnt the most relaxing space and is quite bright, but she has everything she needs to perform a great facial so I can look past that. I bought a Groupon for 4 60 minute facials and have loved how my skin felt after my first two sessions. She has over 30 years of experience and it shows. She has given me great advice to up my skin game. I do prefer a more relaxing facial typically, but Vanessa is always so friendly and chipper that I don't mind talking to her. Definitely not your typical facial - but sometimes that's okay! Definitely give her a chance if you're not the type to lay in silence while the esthetician works on you.

I've been going to Dr. Acetta for a few years. I believe I have seen him once. Frankly, I can't…read moreremember how my visit was, but ever since, I've been seeing the PA, Emily. She's very thorough, the wait isn't usually more than 5-15 minutes. They always explain your procedure to you and the staff is very friendly.

I was a long time patient. On my last visit, Mary cancelled one of my appointment because I was 6…read moreminutes late (took a wrong turn). She claimed it was because I made the provider wait - although I have waited on occasion up to 45 minutes when they are running late. After cancelling my first appointment, they proceeded to make me wait for my second appointment - nonsensical since they were back to back and we were allegedly waiting for me. Compounded the problems by violating every patient protection under NYS law by refusing me access to my chart upon request. I would not recommend ever - the staff is downright abusive and rude. Would give zero stars if possible.

Friendly esthetician who is also a medical professional- it doesn't get better than that! Very…read moreclean and comfortable environment, reasonable prices. I am NOT sad to see my wrinkles go! Just finished my third treatment and I'm so happy with the results. My skin looks amazing.

Dr Lanihan is the most efficient dermatologist that I have ever had the pleasure to go to.She…read moreexamined me and made sure I didn't have any issues.Greatly she is my doctor.

Went to Lenihan for Rhinophyma on nose. First visit saw…read moreBetsy, she explained condition and cause, started a anti-biotic. Seemed normal treatment Second visit saw Luke, thought best to have bumps removed, mulled over Dr to recommend, seemed a little odd but decided on a Plastic Surgeon Went to PS, apparently had some issue between him and his PA about me, then requested estimate for Unknown Surgery he would perform, never got one, gave up on him. After about 6 months was experiencing some pain, returned to Lenahan, saw PA. Her suggestion was to go to same Plastic Surgeon who she KNEW there was a problem with and seemed quite entertained by it. Kept asking if I needed his #. Found another Plastic Surgeon on my own, but needed a referral. After lots of calls trying get that done, they got a referral and gave me an appointment for a year later, Must have been some referral. Funny thing, went a different Dermatology Office, who sent me to an ENT who called SAME Plastic Surgeon and got an appointment in 2 weeks. Do NOT appreciate having my health screwed with. Since have found another Derm Practice that has been absolutely amazing, and had the issue treated with great results.