Jacob did a great job. Took the extra time to make my old car look a LOT better. Will go back to…read morethem in the future.

Good quality chemicals and great fair prices. My car was pretty messy but he definitely made it…read morelook brand new. Going to have to get services again!

Recently my 2018 Chevy Silverado was victim of a Hit and Run in front of my house . Cates…read morefacilitated the repairs in coordination with my State Farm Agent Mike Miller . It had been a rental truck and had seen some rough service but Cates did the repairs as if this truck was a show truck . The repairs exceeded my expectations , the finish was as good as if not better than a factory finish, it looks like glass. The color match was perfect . it is an absolutely beautiful truck that I am very proud of. I cannot thank the crew at Cates enough . To David and Chuck , you quite simply run the best body shop in Richmond Indiana and maybe even the state . You simply cannot find such pride in workmanship as these guys provided me. Thank You from the bottom of my heart.

We have used Chuck Cate for over twenty five years on auto body repairs. They always provide…read morea-1service. Our autos always turn out like new. Cate's provides premium repair work. We will never go anywhere else!

I'm in the process of having some repair work done on my car. This man has done some work for…read morevarious members of our family and he always does a good job. When I walked into the shop, he had a 1965 Ford Mustang he was restoring for someone and it looks better than the car did originally, I'm certain. While he says that collision work is his bread-and-butter, I can see that he enjoys doing the fine details in restoration. It's taking some time for him to get to me because of all the repairs ahead of me, which is why the review has 4 stars instead of 5 so far but I know that he'll put his best effort into the repair.

There are several drive-through automated car washes in the area. This is the newest one, and I…read morefreely admit I choose it because it's called Crazy Cat and the logo is a grinning cat in a red baseball cap. There are three wash levels for $10, $15 or $20. I like to go with the middle one. If you join the club, for the cost of two washes per month you can have unlimited wash plus free use of the vacuums. I don't wash my car so often so it doesn't make sense for me. It has one automatic wash bay, and four other "do it yourself" stations, one of which has a high ceiling for trucks and vans. I don't know what the fee is to use those. It's a short block down from the main street, easy in and out. I recommend you get a clean car courtesy of Crazy Cat.

Dishonest--when I bought tires here, they told me I had a break pad that was almost used up and…read morequoted high price to replace them. Took it to my regular mechanic and they told me the breaks were fine. Also did not honor price matching pledge.

Went in for radiator flush, serpentine belt replacement, and some other minor fix. Ended up with…read moremild coolant leak after and was told they didn't do it. No leak before and leak after says hmm someone fucked up. But took it back in so they could tell me coolant elbows were replaced and flush done again. Got vehicle back and the leak was worse. Took it to a friend who then told my radiator was cracked. So 2 mechanic bills and a new radiator, yeah I was a lil pissed.

Quality service with fair pricing. If you're looking for someone local to handle your vehicle as…read moreif it was their own this is the place. Keenan and his crew know what they are doing.

We just got our 2016 Camry back from repair after hitting a deer. We are totally satisfied. It's…read morebeautiful like nothing ever happened for being an almost $5000 repair. We got to drop off our rental car and they took care of that too. Pleasant group of folks to work with. And by the way we are return customers and just never put a review in. We have always been happy with the hassle free results and experience. I'd use them again in a heartbeat. But I really dont want any more wrecks!

I have purchased my last two trucks from Troutwine and have nothing but good things to say about…read morethem; which is why I returned to buy a new 2024 Silverado. I test drove darn near every Silverado on the lot over a period of several weeks and was never pressured in any way. When I reviewed all the options I wanted and rebates available at the time I narrowed my choice down to two trucks. I was offered a very fair price for my trade in as well as a great price on the truck of my choice. So far it's been smooth sailing.

I've purchased 6 new vehicles from Troutwine's in the past 6 years. The customer service is second…read moreto none. Honest, caring folks from sales to service to the body shop. This is what a dealership should be like.