Quick, efficient service with great overall customer care. Sean was especially friendly,…read moreprofessional, and made the whole experience smooth and stress-free. Everything was handled promptly, and communication was clear from start to finish. I truly appreciated the excellent service and would highly recommend them to anyone

I was buried in a field at a job site in Hayden and called a big towing company to pull me out. Kid…read moreshow up and from the get go he is like oh no, I can't get into the field I'm 12000lbs there's no way. Then comes up with all these these things and finally say we need a skid steer to get it out, ummm ok. $1200, ouch but ok. Walk back up and then he comes back up says updated price $2029, at this point I say nope, bye. I called On My Way and this family owned family run business from the get go put me at ease. The mom said the Dad and son were coming back from rescues on the pass and would call me within the hour, 20 minutes later I get a call back and they were dropping off the car and will be right there. Seth was there within the hour and was one of the nicest guys I've ever met. We walked down and looked and I told him the same as I told the kid, which Seth looked to be close to the same age but anyway, told him my buddy and drove on the grad side and didn't break through and could get within 110 ft. He says no problem let's go. He drives down turns around pulls me out no problem and I'm out. We get up top and I say how much? $256 he say, huh? $2029-$256=$1,773.00. I gave him $300, probably should have gave him more thinking back but... I will never use any other towing company other than On My Way Towing and neither should you. Let that crazy priced big Hayden company stick to towing there semis, but always use OMW for any other need. Thanks Seth, you Rock

At 2am, I found myself in a flat. They managed to get my car on the flatbed without any issues,…read moreeven though it is lowered. Outstanding client support.

Five Star service for Zac with Big Jim's Towing, towing my Harley Road Glide. Arrived quickly and…read morecalled 20 min out to let me know he was on the way. Friendly and efficient. Would definitely recommend.

Myself and my elderly parents were on our way back to Spokane from Moses lake when the rear tire…read moreblew. We had a spare tire, an air pump and jack but didn't have the correct lug wrench. We were just outside of Ritzville and of course, all ritzville businesses were closed. I googled for assistance and found big Jim's. From the moment I called to the service received and follow up assistance regarding the bill, THIS COMPANY IS TOP NOTCH. They arrived to assist as quickly as possible, went straight to work and even answered a few questions. Very helpful and would absolutely use them any time in the future that I may need. Can't say enough about the entire experience with this company. Thanks Big Jims!!!!​

I got a flat tire thanks to Spokane potholes. I called various tow truck companies but no one…read moreanswered their phones. Tip Top Towing was the only ones who answered the call. Top Top Towing helped me get my car to a tire shop as it was almost midnight and they even gave me a ride to the casino so I had a place to sit and wait for the tire shop to open which was about an seven hour wait. Thank you Tip Top Towing for the help I needed. I recommend them for help if you need it.

Tip Top Towing saved the day. Car was stuck in the clay mud and rocks and buried too deep to dig…read moreout. Tip Top towed the car out and I was mobile once again. Quick and efficient work.

The driver and his helper arrived quickly and within the eta provided and saved me off the side of…read morethe road! After calling multiple other towing companies Good Guys had the fairest pricing and quickest time frame. We will recommend Good Guys and plan to use them in the future if we need any assistance.

The tow truck driver who towed my car away hit another car and told me to "shh don't tell anyone!"…read moreHe was in a hurry and kept yelling at me that his boss needed him to hurry back. Terrible experience!

Called and was assisted in less than 1 hour! Rodney was extremely professional and was able to…read moretransport my AWD jeep where it needed to go! Best prices for the fastest service!

On time..Kept in touch before showing up...Knew his stuff.. Cannot say enough good things about…read morethis guy (Rodney). Will use him again.

My car was towed out of my buddies apt complex on his birthday. It was my fault. I knew I couldn't…read morepark there, it was towed when I wasn't paying attention. Anyways B&B towing towed my car to their establishment. Before picking up my car, I called to make sure my car was there. On a Monday morning: The First Lady that answered was sweet and kind and helpful she told me what the fee was like $304. It was towed during the holiday and weekend hours. She told me the cost wouldn't go up until after 5pm. I call back later that afternoon and a lady answered to me it sounded like the women I had spoke to earlier, she said my car was now 318 dollars. I explained that I was told the price would not increase until after 5pm from her. She told me I didn't speak to her earlier that day actually. And there was an 11 dollar additional charge for something. Here's the deal, my car was towed. I have to pay a lot of money for it. I couldn't get it out on holiday, so it cost more... all my fault. But I don't think it's appropriate for the the receptionist working there to give me an attitude because I was told the price wouldn't increase until after 5pm and it did. It was horrible customer service from that second ladies attitude. I do not appreciate it. I am not impressed by it. Get an attitude adjustment lady. You work in customer service.

Called on a Friday at 7:30 pm because I was stuck in the mud. Customer phone service was excellent,…read moretruck arrived within 20 minutes, and the man who pulled me out was friendly, calm and helped me to feel better about a tense situation. He seemed to know exactly what to do and got me out in less than 2 minutes. I would not hesitate to recommend them to others and would call them again should the need arise, although I hope it doesn't :^)