I've contacted this company a couple of times so far. They typically respond quickly and professionally. They were patient and listened to all my concerns as I had many things that needed to be done in my house. They were prompt in returning with quotes for the work. They were a tad higher in price than some others, but I enjoyed working with them as they are fast to respond and explained everything to me in detail and provided detailed itemized quotes. My intuition paid off and they delivered very high quality work. I'm looking to have more work done soon and am very likely to book their services a second time. The one small downside was that I recalled they don't do some types of work that I have needed done, so have to find others to bridge the gaps. The work they did for me last year was replacing a bunch of shutoff valves for indoor and outdoor fixtures including spigots and my shower fixtures. read more

Our hot water heater starting leaking, and I called Big Blue Plumbing and Heating to have it replaced. Although the situation was not really an emergency (a failed heating system would be more of a concern considering the cold spell we were experiencing), Stacey at Big Blue, treated it that way, and made this job a priority. She was empathetic to my needs, and did her best to accommodate me. Randy came by the next day, removed the old heater and installed a new one. He was knowledgeable, polite, and respectful of me and my wife, and our property. He answered all our questions, and explained things to me in detail. Also, the cost to replace the hot water heater was quite reasonable. I would not hesitate to hire Big Blue Plumbing and Heating for future jobs. Thank you! read more

The technician Aziz came to our house to check-out and clean our boiler. Very friendly and professional. Gave suggestions on proper maintenance and preventive measures. read more

Called them to service my forced hot air furnace. The technician arrives with no equipment which can gage whether his work will increase the operation of the furnace. Instead offers a $4900 replacement of the furnace with no information as to what they want to install. Says it will be in his estimate and I can request it from the office. They email it to me later. Says $4900 furnace. Completely unprofessional and makes me wonder if their good reviews are bought. A 3.5 company. read more

I called Big Blue Plumbing to install a new water heater. They got some details over the phone about my current setup which saved the hassle and expense of someone coming out to take a look. The next day Randy came by with an assistant and they did a really excellent job taking just a few hours. I really appreciated his attention to detail: he identified a major issue with the exhaust pipe and connected chimney, found a micro gas leak in some existing pipework at the end of the install which would usually have been missed, made sure to bleed the air from my oven before he left, used proper concrete to install the new exhaust and cleaned up perfectly after he left. My experiences with Big Blue make it clear that they pay attention to hire excellent people and I've never had a bad experience with them. read more

I cannot believe how irresponsible this company is!! Absolutely wasted three weeks of my planning time in our need for a whole house HVAC system! When estimator finally showed up and told me within one minute of walking in that they are not big enough to do the job?! Why in the world did they waste three weeks of my time in planning and even taking the appointment if they could not provide products and services to meet our need?! Now my project is further delayed! Extraordinarily poor management and communication. As a potential customer, I could not be more upset. read more

Big Blue has been a constant rescuer to all the plumbing and heating issues we have had with an old construction house to a newer construction townhouse we are in now. We have used them exclusively since 2015. My children know every one (in the office and the team in the field) that's how many plumbing issues we've had. I'm happy to report that everything they've done has withstood years of use by adults and children. They have always been quick to respond. They found us a boiler fast in 0 degree weather, they've saved us from huge leaks from appliances and valves etc. Though they are popular they make time for their clients. Thank you Big Blue for all you do! read more

I just recently had a hot water tank installed absolutely fantastic from the initial call requesting service to the completion a few hours later Thanks read more

Excellent service!!!! Honest!!!! Highly recommend Big Blue: Donna is totally on top of everything. Ryan is honest, hard working, conscientious and competent. As good as it gets and then some!!!!! read more

Two stars because the work itself was fine (edit: Downgraded to 1 star. They damaged the seal on our tub so the kitchen ceiling leaks when we shower... Yeah, not great.) Administration and payment were a nightmare! My husband scheduled the initial consultation and appointment for replacing a leaking pipe. That itself was $195, and he was given a verbal ballpark of $1800 for two plumbers for 6-8 hours for the rest of the work. Okay, sounds good. He talked to Donna at Big Blue and was told that a formal quote would be emailed for our review. The quote was never sent (I didn't know this at the time... husband was arranging things up to this point) I work from home so I can be there while they work. They're supposed to show up between 8am and 11am. One of the two plumbers finally shows up at 11:40am and the other one shows up at noon. Still, not a big deal, I'm home all day. Around 4:10pm, they finish up and start talking payment. They want a check for $1800 on the spot. Now, this is a company that accepts credit cards, they advertise this on their site, we paid them by credit card for the initial consultation, and they spent way less time (9 plumber hours instead of 12-16) than we were originally told. So I have some concerns. One of the plumbers calls up his boss says "she's saying she doesn't want to pay," hands his phone to me, and now I'm talking to Kevin, the owner of the company. Kevin pressures me into paying the $1800 by check, then says he'll accept a credit card as well. I say "well, you know, I'd like to see some paperwork, I was never sent a quote, we were told 6-8 hours with two plumbers..." He says "what, you're not going to pay?" and "My guys did the work and I just want to make sure my guys get paid!" Basically accusing me of refusing to pay. Now I'm standing out on my porch with this guy's phone, the plumbers are both staring at me by their truck with a combination of worry/anger, I'm sure they think I'm some deadbeat. Then, to his credit, Kevin does say "Okay, what do you think is fair to pay?" The problem is, I have no clue. I don't know what they bill per hour, I've never seen a breakdown of services, I have absolutely nothing to go on here. So I just said "I don't know what's fair" which doesn't seem to be helping my "I really DO want to pay you, but not $1800 on the spot without any sort of paper trail" argument. Kevin's pressuring me into some lopsided on the spot negotiation so he can get my credit card info. It's REALLY uncomfortable. Kevin says that he can't send me any sort of invoice because the office is closed. So the office is too closed to provide any records or quotes or information about the jobs, but not closed enough that you can't harass people on the phone for payment? Okay. So I call on Monday asking for an invoice. They say they'll get me one later. I call on Tuesday asking for an invoice, they say they'll get me one on Thursday. On FRIDAY, they send me a "paid in full" invoice for the original $195 consultation. I call again asking for the invoice I actually care about. The Friday call is a mess. Donna thinks that Kevin sent it, Kevin thinks that Donna sent it, the woman I originally reached can't access work records. Finally, I find out that the invoice is apparently around $1200 (not the $1800 Kevin tried to get me to pay) and the plumbers had inflated their hours from 9 to 10 hours. They're confused as to why I'm upset about this, and their lack of professionalism. One of the women (I think her name was Jenn) actually said "Listen, when I had some work done on my house, it was just a couple guys in a truck! I paid them and I didn't even get an invoice!" Like, okay, thanks for telling me that story. Now can you send me the invoice I was told I was going to get yesterday? Finally just got the invoice, for $1,194.66 (with a "due" date that says two days ago!?). I emailed them back asking how to pay by credit card (no links or payment info anywhere). I really don't want to speak to these people again. Hoping it can be handled online and we don't have to deal with them. Edit: Apparently they don't check email. We were sleeping in on a Veteran's day holiday Monday and got a "friendly reminder wake up call" from Kevin this morning at 7:44am. (got invoice Friday afternoon, Kevin called Monday morning to check in). Paid the a******s. Good riddance. Summary: Plumbers were late, original verbal ballpark was 3-7 hours over the time it actually took. Seal on tub drain was damaged, leak is worse than the one they fixed. Owner and the two plumbers at my house pressured me to pay $1800 on the spot by check, without any sort of paper trail or invoice, and accused me of not wanting to pay them. Had to call three times to get an invoice, which totaled just under $1200. Called us Monday at 7:44 am to harass us about an invoice they sent Friday afternoon. I've dealt with lots of contractors before, but this was an incredibly shady and mismanaged organization. read more

I appreciate that they picked up the phone and gave a quick follow up call. Not impressed with the quote. I knew what needed to be done and have the skills to do it but was looking to avoid the hassle. Big Blue quoted $380 for the part number and 3 hours labor at $110/hr to install, plus apparently another 20% part mark-up for a total quote of $780. It really was a 1 hour job for a pro and the part is widely available online for $200 flat. They were polite but said sorry $380 is what "our local supplier charges" and who knows maybe we'll finish early. I guess a fair $110/hr isn't enough. Anyway, bought the part for $220 next day air delivery and did the job myself in 2 hours. Conclusion: I'm in the wrong line of work. read more

These guys are a bit expensive & I'm tempted to dock a star for that but I keep coming back because their service is over the top. Responsive, even after hours. Willingness to puzzle the plumbing problem over the phone (general questions) & affable, punctual plumbers. And the office staff are wonderful. Extra helpful & all well informed. read more

I'm going to start with all of the positives, and there are many: I first met with Kevin, who was extremely professional and courteous. I liked dealing with him, and he was pretty prompt with getting back to me. Communication is important and these guys know it! The guys he sent over, Josh and Bill, were also courteous and professional. Their task was to replace a cast iron drain and vent stack with new PVC, since the old drain was leaking.They had to disassemble a lazy Susan in my kitchen cabinet to access a particular pipe, but at the end of the job, it was fully reassembled like nobody had ever been in there. They kept wall cutting to a minimum and cleaned up after themselves, at least in my condo. So far so good. Now for a couple of the downsides. Immediately below the joints of the new PVC piping, on the floor of my basement, is caked on pipe epoxy. It is unsightly and does not appear to be easily removable. Some are just blotches. Some are thin lines of it 8-10 inches long across the floor. This is apart from the water stains from the original pipe leak. I can take pictures as needed. It appears that Josh and Bill may have not used a drop cloth when they were working in the basement. Also the $1895 estimate given to me at the start of the project was basically exactly what the final invoice was. This is a positive, but I expected a more detailed breakdown of the exact cost of what I paid for. There was only one line item on the invoice with a simple description of the job and the total cost. At minimum, I expect a labor breakdown, including an hourly rate, and a list of parts and their costs. I did some prep work on their behalf, which included carefully removing built-in shelves (for later reassembly) and cutting exploratory holes to precisely locate the questionable pipe and any adjacent electrical wiring, so that they could gain access to the necessary areas without the additional labor of doing that themselves. But that seemed to have no downward impact on the final invoice despite giving them at least an hour head start on the job. Overall, I'm still pleased, and hope to give them another star in the near future if they can somehow address these issues. I still consider them my go-to plumbing service, but they need to take cleanup measures in all areas they work, not just livable spaces. read more

I was pretty frustrated with Big Blue Plumbing & Heating. I had a leak in my basement, read all the great reviews on Yelp, and gave them a call. Donna asked me to send in a picture of the leak (a hose had been duct taped to a pipe, and that was leaking). I did. She then told me that her guys said the picture was very helpful, and it would take them ~3-4 hours to fix at $95/hour, plus parts, which could cost around $200 or more. I walked the picture of my problem over to my local hardware store, where the plumber sold me a roll of silicone rescue tape for $10. I fixed my own problem, cutting off the duct tape and re-sealing the attachment with the silicone rescue tape, in under 10 minutes. I can't believe these guys would have charged me over $500 for this. Don't trust them. read more

**Update** They're awful. Turns out they fixed my toilet improperly. Just had to call a different plumber out because (once again) my toilet would not stop running. He opened the tank and said, "well, here's your problem. Did you have your toilet rebuilt recently? I said, yes....about a year ago. He said, whomever did this should have their plumbing license revoked!" They didn't trim the trap primer causing syphonage. My toilet has been running BECAUSE of the shoddy work that Big Blue Plumbing did. They did come out quickly and fixed my problem right away - in under 10 minutes, however I was charged a ridiculous amount to change out a flapper. I was also charged an amount for "testing" - and let me be clear - the "test" referred to him "flushing the toilet". That's it. When I called to dispute the amount on the bill - the woman was understanding and said I would only have to pay the hourly rate plus parts - however the new invoice reflected much more than what we agreed upon. When I asked her about that, she didn't want to hear it and said basically that she was right and I was wrong. Obviously we remember things differently. All I know, is that a technician was at my house in and out under 10 minutes (including the time he took to use my bathroom for personal reasons) and I was charged almost $200. They were fast and they fixed my problem, however I would not recommend. read more

We didnt end up using Big Blue but this 5 star review is for their helpfulness & communication in reviewing options for heating/cooling systems - they have been great and you can tell that this is a top notch company. read more

Best plumbing service I have found in the Boston area. Very transparent, down to suggesting that work is not required that i had asked about even if it would make them money. Also punctual and give realistic estimates. Never had a bad experience in the 4-5 jobs i have had them do from servicing central air units, installing a gas dryer, replacing water heaters and fixing a broken faucet for my hot tub. Could not recommend more highly... read more

I wrote a frantic e-mail to Big Blue at 11pm on a Monday night, looking for a second opinion on a complicated problem with our hydronic heating system caused by work done by a subcontractor on our bathroom remodel. I got a prompt and friendly call from Kevin early the very next morning. Kevin apologized that he wasn't available to come out for an on-site that day or the next due to being booked solid, but he then proceeded to spend nearly half an hour on the phone with me, helping me analyze in detail the steps our existing plumber had taken and suggesting useful avenues of exploration to fix the problem. In just a few minutes of talking to Kevin, it was clear that he knew a lot more about the issue than the plumber our general contractor had hired, and certainly was much better at communicating his knowledge. All of this help and advice he gave me free of charge, and without the slightest hesitation. I don't look forward to the next time I have a plumbing problem, but I know for sure that when I do, Big Blue is the first place I'll call. read more

Friendly, professional, experienced, on time and excellently priced -- what more can you honestly ask for in a plumber? We called Big Blue solely based on their good Yelp reviews when our hot water heater blew on a Saturday night, just a couple months after we'd moved into our first house. We knew the thing was on its last legs, but we still had never needed a home repair before, and thus had no idea who to call in a pinch. Upon the advice of Yelpers, we left a message for Big Blue and crossed our fingers. Not only did Donna call back right at 9 a.m. Monday morning, she quoted us a better price than what friends had told us to expect from their plumbers, and assured us they would have someone out to us (we're in the West End of Malden now, about 10 minutes from Somerville) the same day. It took until 6 p.m., but they still fit us in and had our hot water up and running again by 8 p.m. They even helped us troubleshoot ANOTHER plumbing problem in our basement at no extra cost, and spared us the expense of hiring another plumber to look at what ended up being a DIY fix. Not everyone will be that honest! Also, because the call finished up so late, the repairman refused to take our payment that evening since he wasn't going back to the office and he didn't want to risk losing our sensitive information. So they allowed us to call it in the next morning on a credit card, and mailed us a receipt promptly. I was impressed that they took that much care with our financial information. We were overall very impressed and would readily use them again the next time we need a plumber. Highly recommended. read more

I will again endorse this guys! No matter what the issue is they have come when they said they were coming and very courteous, I would give them more than 5 stars if that was an option. We had a problem after hours, I left a message on their "emergency line" got a call back within 10 minutes and the problem was fixed promptly. Thanks Big Blue!!!! read more

This is a Yelp success story: I contacted Big Blue for a pair of repair jobs in my three-family after reading their reviews and being very excited to support a local business that seemed to be pleasing its customers. I have to say, this was not only by far my best experience with a plumber, but, perhaps my best experience with any business I've ever had to contact in eight and change years of being a homeowner. Kevin and his staff were incredibly helpful, responding to my calls immediately, having someone visit the same day in exactly the narrow time window I was told, spending time diagnosing the problems, educating me as to what the situations were, how things should be set up if they were built from scratch, what my options were for repairs, and so on and so forth, so that I would be making the most informed decisions possible. Rather than up-sell me the most elaborate fix, they asked me what my plans were, discussed the utilities costs associated with calculating a pay-back time for a more elaborate or "efficient" piece of equipment, emailed me literature and technical specs for different alternatives for heating, hot water, and heat integration, and just in general demonstrated as much care for my investment as they would for their own homes. Big Blue is, quite simply, a model for how you run a business. Any business. I would recommend them to anyone who needs plumbing and heating help, and I would recommend them to any fledgling business owner as a model of how you secure loyal repeat customers. My Big Blue magnet is on the fridge and the number is in my Contacts list and I won't have to sweat another plumbing problem for as long as I shall live in Somerville. read more

This is a delayed review from service I received in February of 2014 from Big Blue; This was the really bad winter we all remember and my gas boiler went out on a Friday of one of the coldest days of the year. I could not get anyone to come out to look at my boiler; Big Blue did come out Saturday and replaced the igniter. It was not a huge job but they get 5 stars for showing up when no one else would!!! Follow Up: I hired Big Blue to replace my furnace and water heater this summer and they did a fantastic job!! They put in a great furnace and an indirect water heater and the price was reasonable based on numerous other quotes I received from other plumbers. Now we have plenty of hot water and the heat seems to work much better, very quiet and even heat distribution. read more

I can't speak more highly towards Kevin at Big Blue Plumbing and Heating. I should mention up front that I haven't had any actual work performed by this company, so I can't speak to the cost, timeliness or reliability of the workmanship, but if Kevin is any indication, I would expect great things. I had a drafting issue with the flue exhaust system at my house. I emailed my problem to Big Blue and received a prompt response from Kevin who asked for more information. After a few back and forth emails, he gave me a call and we discussed the problem for a good 20 minutes over the phone. I then emailed him some dimensions of the runs, diameters, etc and he took his own free time to do some calculations to assess the work and then spent another 20 minutes on the phone discussing it with me. He even offered to come by and take a look at the situation if his suggestions didn't improve things. Amazing level of professionalism and willingness to help. Highly recommended. read more

This is an odd sort of review, in that I didn't actually have them do any work for me... but I was so impressed by my phone conversation that I felt I needed to give kudos. I just bought a condo and I'm looking for a contractor to do some HVAC work before I move in. Based on the positive reviews here I called Big Blue. I have a very tight timeline in which I need the work done, and Kevin was very upfront about the fact that he was too booked to work within my timeline, but that he'd like to help me. He proceeded to talk with me for 25 minutes (!!) about my options, his opinions and recommendations, and then he recommended another company that he trusts. What a remarkable experience - so interested in good customer service and honesty that he gave his business to someone else. While I can't have him do this particular job, I ABSOLUTELY will be calling him for any further plumbing or heating needs that might come up. read more

I'm writing to express my gratitude and extreme satisfaction with the emergency late night service that Big Blue provided on the night of January 2nd. Around 9:30pm, I found water streaming thru my mud room from a burst baseboard pipe in one of my second floor guest bedroom. We had been using an electric space heater upstairs in our main bedroom in an attempt to save some heating cost. Once I found the source of the leak, I called the emergency line and got a call back from Kumar about 20mins later. He said he would try to get to my place in 20 mins. He arrived right around twenty minutes. I could tell he was tired from working all day and all night but he was nonetheless, friendly, courteous, and professional. He checked out the boiler in the basement, shut off the water to upstairs, cut out and replaced the burst pipe and cleaned up. And there was no attitude, rudeness, or sarcasm the entire repair. Given the bad situation, he was a pleasure to deal with. Kumar from Big Blue was extremely professional and we were happy to have him help solve our terrible situation. read more

I just had a really wonderful experience with Kevin and Mark of Big Blue Plumbing...well, as wonderful as an experience can be when your toilet is broken and you discover that there are pretty major problems with the drain system in your building! I found Big Blue on servicemagic.com and Kevin had great reviews on that site as well. I emailed him with my problem and almost immediately got a call back and my appointment was scheduled for two days later. Kevin and Mark arrived right at the beginning of the two hour window they gave me. Right from the beginning they were very friendly and professional. We talked through the problem for awhile and Kevin discussed his ideas about what might be causing them and some ideas for solutions. Throughout the visit I was extremely impressed with how much time he spent explaining things to me...it was like a mini plumbing lesson! My husband and I are fairly new home owners and I have zero knowledge of any sort of home repair, so I was a bit nervous to have our first service professional to come over on my watch. I was relieved when I found that I really felt that I could trust Kevin and rely on the information he was giving me. While checking out our bathroom and basement he even found problems I wasn't aware of, and a bit of internet research informed me that it's probably a very good thing that he caught them! In the end, Kevin and Mark spent almost 4 hours in my home. The total cost for rebuilding my expensive toilet (new water valve, all new stuff in the tank, new phalange, new bolts, new wax ring) was $310 and the toilet is no longer leaking and is flushing 100x better than it has since we moved in. He plugged a hole in our chimney and fixed a few other leaks in the basement for $150. We also have some outstanding issues that will involve the rest of the owners in our condo building. Kevin offered to come to a condo meeting and speak with the rest of the association about the problems...for free! Thank goodness he offered that, because I would never be able to explain what's going on to my neighbors! I don't have anything to compare their prices to, but the service I received from Big Blue Plumbing has made me a loyal customer. read more

Donna on the phone was excellent. Polite and friendly, and always returned my calls in a timely manner addressing all my concerns and answering all my questions. Not only was Donna great, but the plumber ACTUALLY SHOWED UP and he even SHOWED UP AT THE TIME FRAME THEY TOLD ME! Imagine that! He was courteous and efficient. The clog was removed. The only thing was that it was a little expensive. But that may just be the price of hiring a plumber who actually comes at the promised time and is courteous and fast. I'd rather pay a little extra for reliable service than cheap out on someone who is rude, inconsiderate, and doesn't show after I took the day off work to wait for them. (ok, I'm a little bitter from previous plumbing companies) read more

No one likes to call a plumber. No one wants to call a plumber on a weekend with a clog so bad 3 other people couldn't snake it clear. Somehow I stumbled across Big Blue on the interweb and wow, was I impressed. "Kevin the Plumber" called me back promptly after I left a message with his service and had one of his guys at my house at exactly the promised time Monday morning (OK so the clog wasn't THAT bad that I needed him on Sunday evening). My clog was a mystery. Well, really, my *pipes* were a mystery and it took a *long* time and 5 of his guys to sort out the problem. The point is, they kept trying to figure it out, and repeatedly said "We'll try this before that so we can save you some cash". The entire time, all the plumbers who trundled through my house and up and down 4 flights of stairs and up a ladder on to the roof, were completely polite and tidy with their work. The clog mystery was eventually solved and the price tag was less than I was imagining, AND I got a thank you card in the mail about a week after I paid my bill. I highly recommend Kevin the Plumber and his team! read more

My furnace broke down on one of the coldest days this winter. I found Big Blue through Yelp and decided to contact them based on their reviews. I was a little impatient waiting to hear back because I needed the furnace fixed that day and if they didn't have an opening, I was going to have to look elsewhere. So while they got back to me within 3 hours of me leaving a message on their phone and through their website, I do wish I could've heard back sooner - but again, that was me worrying about whether or not a company I'd never worked with was going to return my call. No need to worry however because Josh called me back about mid-morning and was able to fit me in in the early afternoon. They were very knowledgeable and we lucked out - they had the part I needed in their truck. They were relatively quick and pleasant people to work with. Very friendly. I'd most definitely use them again. read more

Big Blue to the Rescue! Imagine this. A cold winter night in December. No heat. No hot water. Mysterious brown goo dripping and bubbling from the exhaust vent of your boiler. Do not despair! 48 hours later, we had a beautiful brand new boiler cranking out hot hot steam. Our hero, expert Big Blue plumber Josh Bell, arrived at the crack of dawn and didn't leave until the heat and hot water systems were up and running. The Big Blue crew worked for 13 hours straight, replacing our failed boiler in a single day, and doing a job that would normally span across two days. As usual, Kevin Ghiozzi and Josh seamlessly coordinated each step of the project, including quick delivery of the new boiler, tidy removal of the old boiler, and even wiring up a new CO alarm by a licensed electrician. When the new boiler needed tweaking, Donna was very responsive and scheduled the always cheerful and accommodating Gil to come by as soon as she got our online message. A Big Big Thank You to Big Blue!! read more

I appreciate their nice dispatcher. This is a reliable company that will send the right person on their team to the job. They try to keep it reasonable. I suggest that you are present for the work, as I was recently when getting my oil to gas converted steam boiler "tuned up". There wasn't too much to it. He cleaned the glass tube, drained off water at the bottom (I had only been doing the upper spigot, and checked for water and gas leaks. I learned about a new low water safety part that could use replacing to avoid my tip tapping with a hammer. You learn a lot by asking questions! Whomever comes has always been pleasant and informative. read more

Absolutely terrible experience. Quoted me an hourly rate for work done and was highly reviewed on yelp - so I ended up going with them to replace a water heater under warranty. They arrived - were nice enough - handled all the warranty replacement stuff and came back the next day with a replacement header.. With the wrong heater. They claimed it was the only one the warranty would cover - was a lower power (and cheaper) model than the one I had originally. Guy who did the install was a jerk, scratched my floor with the replacement and treated his apprentice like crap (Literally laughed when he burned his hand several times..) I complained a couple more times and then called the manufacturer who told me that they should have replaced it with the same model. Finally got them to recognize their error and Josh came over and was nice enough about it - Kevin also came over at a later date. Around this time their first bill came in. $1000 to replace my water heater under warranty - and the guy was nice enough to "not charge for any piping." They were there for under 2 hours and the hourly rate they quoted as $125. Every other quote I had for replacement was under half that total. About 2 weeks, 5 visits and 20 phone calls later they replaced the water heater with the correct one and I paid $800 to replace an under warranty water heater. Nothing about this experience was inline with other yelpers experiences. read more

From the very start my experience with Big Blue Plumbing was 5 stars! We had a gas leak and needed to have the pipe checked and possibly repaired. I had received a recommendation for Big Blue from a friend and gave them a call. The staff was very helpful at scheduling our appointment, mindful of the fact that we might need to have the gas company come back after them and so they gave me the first appointment of the day. Awesome! They arrived right on time and were very professional. They showed me everything they did and explained the outcome to me. They also fixed an issue with our water heater that was unrelated to the gas leak but that I had been meaning to get fixed. Oh, and did I mention that our neighborhood lost power while they were there and they kept working to finish the job? This company clearly values customer service. The staff are very knowledgeable and they do things the right, safe way. I'll definitely continue to use them for future plumbing needs. read more

I spoke to Josh at Big Blue about installing bathroom safety rails in my shower. I explained that I was having surgery in 4 weeks and wanted to have the safety rails installed prior to my surgery date. Josh was very nice - reassured me that he would get it done for me- he assured me that he'd call me within a week to schedule a date for the work. GREAT!! Welll........THREE weeks and no phone call so I called him. If he had been honest and told me he forgot - fine. But instead he gives me this song and dance about the plumbing supply store being out of stock on safety rails. Can you say BULLSHIT, Josh??? I called another plumber who was at my house the very next day - completed the job in less than an hour. Note to Josh - if you don't want or have the time to do the work - BE HONEST about it. There are plenty of other plumbers out there who could use the work, no matter how small the job. read more

Kumar at Big Blue was awesome! He did a great job taking out the old toilet and installing the new one. He was very personable, efficient, and respectful of our apartment. I would definitely use them again and would recommend them to anyone! read more

Had a small gas leak, so called Big Blue. They were able to fit me in before the weekend. The plumber came out on a Friday afternoon, cut out the leaky pipe, and replaced it. Feeling good so far... Inspector came out on Monday, but the pipe was still leaking, which require several plumbers and a manager to fix. In total, I got billed for 4 leak fixes, 3 of which were caused by the initial fix of the one leak. Will try every other plumber in the area before calling Big Blue again after feeling quite ripped off. read more

Had a great experience with Big Blue Plumbing. As with most plumbing issues, it was a last minute appointment and urgent. My technician, Kumar arrived early, walked me through what he needed to accomplish and gave me a very accurate timeframe of how long the process took (replacing a water heater). Fast and friendly service. Would definitely recommend using them. read more

I have been a Big Blue customer for over a decade and have been very happy with every job they have done for me. These have included a wide range of plumbing and heating services including HVAC system installation, installing a plumbing system for a laundry room, water heater replacement, and a variety of other plumbing services. Kevin has put together a first rate team from the front office personnel to the people involved in the work in my home. I have been more than pleased with their professionalism, skill, and friendliness. Big Blue is a winner in my book!! read more

My experience sucked. Had a plumbing problem with the shower, they rescheduled twice before showing up. My shower was functional (just low pressure). Gave a quote of $400 upfront before they came and they BROKE it!!! Instead of repairing the low pressure problem, they got the valves stuck so that we couldn't get any hot water any more, and then said it would cost $900-$1200 to repair and, um, "forgot" to mention that would require shutting of water to the entire building! (I live in a condo). I got much more reasonable quotes ($650) from two other plumbers for the same job. And, by the way ... no apologies either. Avoid this company!! read more

My landlady hired them to fix our toilet. They earn some stars for showing up and giving a good recommendation (replace, don't repair) which my landlady ignored. There were some problems with communication; they showed up too early one morning without calling (even though they had been asked to) and my landlady had to send them away to come back later. They fixed the toilet so that it doesn't leak into the basement (though it does leak internally a bit, activating the refill even when we haven't flushed - but that may be due to the toilet's age). The plumber did make an effort to prevent the bathmat from getting dirty and cleaned up after himself somewhat. But after he was gone, I noticed there were pieces of broken tile, toilet ring wax, and a dark substance which was either pipe parts or dried sewage (yuck!) all over the bathroom. I had to immediately clean the whole room before it was no longer too gross to use. While I was doing that, I noticed that one of the floor tiles had been cracked, presumably when the toilet was removed and put down too quickly. That made me quite unhappy, as I myself had tiled that floor only a few months ago, at great inconvenience. I was just looking for a company to do chimney repair on a different property, but after that traumatic experience, I've decided never to hire Big Blue (sorry). read more