In response to Paul- overall your company has very poor Book Keeping and organizational skills…read more Payment was made on February 13 as directed. The files were provided at the same time as directed. It was confirmed during conversation with your team that one of your staff dropped the ball & did not follow through with my order. I understand that you want to rectify and salvage your business however, this was a really poor experience overall and a reflection of very poor communication

We use JPG for all of our vinyl wraps in store! Really fast delivery of goods and great group of…read morepeople. Thanks guys!!!

Amazing customer service. Over and beyond what was asked of them. At first the location in the…read moremidst of downtown traffic and parking seemed daunting but Ina Chang was always willing to run out and pick up the items that we needed scanned, saved, and even converted to OCR. Much mahalo for a timely turnaround at an affordable price.

It's a family run business and Ina is superb at her job. She really cares about the customer and…read morehas an amazing story of how she got started. I swear she must have started her business when she was 15, because she doesn't look old enough to be running such a successful, woman owned business. They help you become paperless and have the best super sensitive machines where you can rent or have them do it for you. I highly recommend just having them create your paperless solutions. They are great for AOAOs, old photos you've been anting to put in the digital space as well as they do translation services... say what?!!! Such a unique business and I believe they are the only ones and yet still the best in their industry. Such a simple and necessary business. Check her out in downtown and if you're lucky, she also does Chinese calligraphy. Bonus!

I cannot compliment enough, the team at professional image on Waialae…read more I had a client from the mainland come to town with a convention of about 300 people. Of course, they waited until the last minute to have their flyers, brochures, menus, and handouts completed. I reached out to David who was sent from the heavens above on the dozen or so print jobs we had. We had every variation of color, black, and white, double-sided, you name it! Not only did David and his team complete everything on time, but they kept me updated on progress and questions. The best part was, the price was still reasonable! While most places would've taken advantage of our impending deadline, David and his team did a great job at a great price.

I contacted Wai'alae Professional Image the day before the day before I needed brochures printed…read more I had contacted two other printing companies that didn't have the colored paper I needed. I had used this Professional Image Store a couple of years ago for business cards. Reid informed me they needed at least two days lead time but they would do it this time. He was able to do it within 2 hours. He was a life saver!

To preface treehouse has been serving me and the rest of the film loving population in Hawaii for…read moreover 10 years. Treehouse has been there for me since I was 15 just dipping my toes into serious shots in school but it's not without its faults. Most fall in the lab and prices on this but the staff have been nothing short of fantastic each step of the way since moving back especially. Where my qualms occur though is with the lab and prices especially for bulk loading. While most of everything here on the rock is slightly inflated due to shipping and stuff and that makes sense some films especially more of the popular consumer and professional stocks are in most cases $1-6 more than those same ones in say a shop in California/washington. Though my personal biggest bugaboo is the lab with scans will take creative liberties on some scans to get it back to viable color and others will be left to the wind especially when I have overexposed my film by a stop which imho is commonplace for most film shooters to preserve shadow detail and reduce grain. All the while they'll say you have to pay extra when you see a huge green/blue shift for a majority of the roll where 2-5 will be regular looking compared to samples online. Tied with this is the fact that they only send you a Dropbox of jpegs for the pro level 30mp scans. While I understand the compression is slightly better than Google Drive pro level in the mainland again has always been wetransfers of tifs or at minimum jxls with some latitude to re edit or archive. While pricing for these are near competitive with +- a couple bucks and being Hawaii's premiere lab comes with some understandable waits I can't for the life of me understand why they can't allow for a simple change for those niche pros still looking for archival level lossless compression or the ability to compress them freely themselves. While this won't stop me using them as shipping back to my old labs in the mainland is a pain and a half I do wish us select pros/enthusiasts would have those creature comforts afforded.

Needed some black and white negatives to be in a digital form but wasn't sure about the process…read more Walked in and walked out with my business handled. The negatives were scanned and sent in a couple days and I picked the physical copies up over the weekend. Quick turn around and easy process.

Aside from their printing services, ARC also handles daily our courier needs. Drivers Glen and…read moreBaldwin think on their feet and efficiently incorporate our requests into their day. With backup courier assistance from Leo, and dispatch management by Krisha, all our courier needs are met, and very often ahead of schedule! Mahalo, team ARC Honolulu!

They gave exceptional service! They delivered such a high quality banner in such a short time…read moreperiod! Because my Son's High school kept changing the rulings on what we could and couldn't bring, it wasn't until last minute that we were notified that we could bring a banner! Thankfully for us they were really understanding and super supportive and crafted a beautiful banner on such short notice! Kirsha Watamura was so helpful with everything. Thank you to the Watamura's, the owners of this amazing company for everything you all did! I couldn't imagine what I would of done without you all!

Aloha, Went down…read moreto Rainbow Photo Video this morning for the very first time to have my 35mm film developed & scanned. The staff was very friendly & helpful! Even picked up some fresh rolls of film. I was very impressed with the turnaround time as my digital scans were ready just after noon today...yes, today :) I think I have just found my new lab. Honestly, bravo guys!

Great service! Selection is good. Great price for Value. Definitely recommend. Amazingread more

Sorted photos is such an amazing service!!! I'm so happy I used them. Local company with EXcellent…read moreService!!! They offer a wide range is services from Scanning photos, album scanning, photo restoration, and digital organizing from anywhere in the world. I've used them for both small jobs like my transferring my old slides, and big jobs like boxes of old loose photos. They offer so many options for your photos and how you want them. And they are all DIGITAL!!, which makes them everlasting! Mahalo & Aloha to Sorted Photos & Vanessa for all your help!!!

From the owner: Digital Organizing Service and Photo Scanning Service…read more Fire, Deterioration & Floods, oh my! Stuff happens. But photo loss is preventable. You've earned your moments. Let's make sure the descendants know it!

Got some fingerprints done. Made an appointment. Super clear and efficient lady helped us. Great…read moreresults. Would definitely come back here for the services. She knows exactly what she is doing.

Charged me twice for passport photos, and according to the ladies at the passport office, they…read moreshould have retaken the photos for free and given me proper instructions on how to prepare for the photo. Disappointed she didn't at least give me a discount on the second set. Will not be using this business again, and I would recommend getting your passport photo's elsewhere.

After printing my holiday cards at Shutterfly/Minted on the Mainland for the past 10 years, I…read morewanted to patronize a local business this year. So, I went with Best Printing on King Street after hearing good things. Best Printing did not disappoint! Positives: -The printing color and quality were excellent (exactly the same colors as my original Canva design) -The price was fair: $100 for 70 cards on thick 130-pound stock paper -Turnaround was within 2-3 working days (faster than if I had used Minted/Shutterfly again) -The website allows you to place orders online for various types of jobs like posters, menus and postcards -Website also has detailed instructions on how to save your work using specific programs like Adobe or Canva -Every staff member I worked with was very friendly (Nick and Sundra were the 2 names I remember but there were more) -Parking is conveniently located next to the building in a small gated lot (it's easy to miss; it's on the right side, immediately after Golden Duck restaurant) -The front door is usually locked for security, so ring the buzzer or knock One negative: Completed jobs and their attached order slips were stacked on the front counter for other customers to see. I noticed the same thing, too, at another local printing shop in Kaimuki. I get the lack of storage space. But leaving the work on the front counter reveals customers' home addresses, phone numbers, emails---right next to holiday photos of families and their kids!

I had to send and receive several faxes and this little shop was the closest. I'm really glad I…read morewent to them because Nick, the person I dealt with for all of my transactions, was very patient and was willing to work with my files. He not only met my customer service expectations, he went well above and beyond. This small shop appears to be locally owned and that's always a great plus when shopping in the islands. Why give your money to fedex when it could go to someone who lives here? Anyway, I really just came here to rave about their cheap prices, prompt turnaround, and customer service. Nick is super cool!

Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Ma Boo Hai Hawaiian…read moreTelcom is going to be the source of so many heart attacks and strokes on this island. You can never get a person from Hawaii. It's always people from the Philippines. Always! It is impossible! We called once to fix our internet. Tele-operators in the Philippines were so useless. Can we speak to someone in Hawaii? No Do you know why they are so late? No Will you be able to send someone today? No What comes after Filipi? No. We asked accounting because sometimes they can forward you to someone who can act if you threaten loss of money... still no. They only go worried about or situation when we threatened to give them a shitty survey review. Installs are quick to act. Repairs can take months... After months of waiting on internet repair. We had enough! So to work around their useless tele-operators. We called to Install... just so we would have a worker come in to the office. We spoke with them. Stated our problem and they fixed it on the spot with a phone call! Hawaiian Telcom should change their name to Filipi NO Telcom.