UPDATE (based on how things ultimately played out):…read more I'm updating my original 5-star review based on how this situation ultimately played out. After the April 2025 service (which was specifically for a drainage issue), the unit began leaking significantly more. A second technician from the company later noted that the indoor unit appeared to be sloped away from the drain. By that point, the system was leaking heavily. The indoor unit was installed with very limited clearance to the ceiling (approximately 1"), which can contribute to condensation and drainage issues. Over the following months, the problem worsened to the point where the unit stopped cooling properly and ultimately had to be replaced. There was also visible mold and buildup inside the unit consistent with ongoing moisture and drainage problems. I made multiple attempts to resolve this directly with the company. Their position was that the issue developed over time and was related to maintenance, and they declined to provide any additional compensation beyond credits for the service calls, which did not resolve the drainage issue. As a homeowner, I relied on the company's expertise and only became aware of potential underlying issues after the drainage problem was not resolved. I understand that older systems can have issues, but the condition of the unit worsened after the service that was intended to fix the drainage problem. Based on how this was handled, I do not feel the company stood behind the outcome of the service. I'm sharing this so others have the full context before deciding who to work with. Additional clarification: To clarify, I did not request that the company pay for a full replacement system - only a partial contribution toward the replacement after the condition worsened following the April service.

Kimo came and did my solar panel and heater maintenance. Awesome job and service!...will do it…read moreagain yearly

There was a really great person who came to give me a quote. I followed up, they are in a lot of…read moreprojects, said they would get back to me. It's about 2 months later. I have no idea if they are good at what they do.

DaKine Handyman has a team of very skilled workers including the GM. They aren't inexpensive and…read moreare extremely busy. However, if you have a job that requires high quality work and have some flexibility on scheduling, this company is a great choice!

This is a delayed review for service performed on September 12. Van happened to be assisting with…read morethe telephones when I left my trouble call message on the 11th, and CJ --Cool It's technician-- was on our side of the island the next day. CJ stopped in to do a diagnostic. I was very pleasantly surprised that he got the AC operating again that Friday afternoon (dye was added to the system so follow-up will be required). I planned to wait and submit a review after the follow-up, however, the follow-up has not been necessary YET (it's coming...). Thank you, Van and CJ.

Regarding : "Cool It Kauai" Air Conditioning : BEWARE…read more I started with Cool it Kauai when I first bought my 3 bedroom condo in 2019 for a vacation rental on the North Shore. Van and his team were very nice and installed eventually 4 Fuji AC's over that first year that were fabulous at the beginning. 'Cool It' was set to maintain these 4 units annually and all seemed good until someone new took over the office, who was literally so cold and dismissive to my concerns over the equipment and the ever increasing costs to have them maintained, If I mentioned it was an emergency she would nearly double the costs, so it was best to be patient even though we had guests harassing us for an instant repair. Her name was not Skyler, in fact, I must agree when Skyler came, she was a welcome asset to the office. She actually seemed concerned and was always trying to be helpful. However when there was a need for a repair, and all 4 units were still under warranty, it seemed no matter what the diagnosis was the warranty never covered "those" things... That's about when the red lights started flashing and it was around this time they added the 'travel time' costs to my bill! Are you serious? We finally left last year when they couldn't produce or provide our warranty information. Information that only they had, since they were entrusted with buying all 4 brand new Air Conditioners, so surely they had all the paperwork, including the warranty info that it came with! However I spent nearly 4 months trying to get that information from them, only to finally be told, "You can call Fuji and get it"! Really? Omg! The new company acquired that information at the get go and has already had 2 repairs that were still under warranty (3 were 6yr warranties and one was 12yrs), so all equipment was still covered, but Cool It wouldn't honor it or bother with it!! It became impossible to receive this simple information or any reply that did not escalate our dismay. For all the trust and finances we endowed 'Cool It' with, we received one too many curt, rude and inadequate responses. I've had enough. Be

Excellent service. Plumber was on-time, assessed the problem, provided options and costs and…read moreresolved the issue. I will definitely use them again.

Nigel did a awesome job. Replaced hose bibs with quality parts. Fast and neat . I will certainly…read more hire him again .

Kaeden from Show Up Guy was fantastic. He came out just a few hours after I put out a call. He…read morequickly diagnosed and fixed a leak under our sink and made the whole process easy and stress-free. Kaeden was polite, professional, and incredibly responsive. We're really happy with the service and would absolutely recommend Show Up Guy to anyone needing reliable plumbing help.

Awesome braddah, great fast communication and he really is the Show Up Guy. Helped me out in a…read morepinch for sure. Would definitely work with him again!

I would give 0 stars if I could…read more I had scheduled an appointment for them for this morning (Monday 10am). I called at 730 to cancel because my son is sick and I have to take him to the Dr. When the woman who answered the phone said "so you want to cancel" I said yes and apologized for the late notice. Her response "yea, whatever" and hung up! So rude and 100% not necessary. Side note, they charge $150 per hour just to come give you a quote! I was willing to pay because we need the work done, but are you kidding me?! For a quote?

extremely rude over the phone, after a very prickly question and answer round, i was asked "where…read moreare you from?" I know this can be a contentious point with locals, but i was very surprised when i told the lady where i was from she said she couldn't help me and hung up. I was truly very polite during the conversation and was just left baffled.

Garden Island Contractors were great. Ayal replaced all of the flooring, completely renovated a…read morebath, and put in new countertops and backsplash. Everything came out fantastic. Working with Ayal was easy. He understood what my goals and tastes were, so I trusted him to make changes and choices on the design. He offered suggestions and still kept me on budget. I highly recommend this company.

I couldn't recommend Garden Island Handyman, LLC more highly (aka Garden Island Contractors Inc.)…read more Owner Yahali responded quickly and positively to my request for help replacing a range hood and got me on schedule for the following Monday (a miracle of fast response for Kaua'i). When Kyle arrived, he discovered some unexpected issues left by the previous installation that needed to be addressed. With skill and ingenuity, he was able to make adjustments to the wall, tile, and overall setup to ensure a secure and aesthetically pleasing installation. Kyle completed a beautiful install of the new range hood, including drilling new holes in metal to allow for a secure wall connection. He also took care of a thorough cleanup after finishing the job, demonstrating his commitment to quality work. I was impressed with the entire Garden Island Handyman team. They offer a combination of integrity, skill, professionalism, and timely response that is rare on our small island. I wholeheartedly recommend Garden Island Contractors to anyone needing quality repair or installation work on Kaua'i.

Rowland's service is so many things: Diagnostic…read morecapabilities are above and beyond. On time Flexible when given changes due to tenant conflicts. The majority of the time he has the part and we all know how important that is on this island. Thank you Rowland..... Dawn Wooten Kauai Island Homes LLC RB-22331 Rental Management and Sales

Rowland is amazing! Ordered the part return a week later and washer is as good as new!read more