Great to be back in KC at the 816 in Westport. Sunny, Delores, and Megan made my check-in a breeze at this nicely remodeled property since my last visit-.Rooms have been updated to reflect the Hilton brand---so that was nice to see. Clean, and cozy----enjoyed my stay, and can't wait to come back ! read more

I pity the fool That doesn't read the reviews This hellish vortex Every interaction with staff at this place was basically I could give a fuck about you and your concerns. Pulled up at at 3 to see if I could check in. Attendant was like no not until the 4pm check in time. Didn't know what it was, but every other hotel checks and 99% of the time they find a room that is ready. Come back a couple hours later and check in. The smoke alarm is sitting above the hanging clothes rack with no smoke alarm attached where it should be. Turn on the TV. This channel is not available over and over again. I call the front desk. Ten rings. No answer. Wait a good twenty minutes. Call again. No answer. Go down to the lobby. Employee there tells me hotel wide problem. I said no problem. Left and came back a couple hours later. Asked if the TV's were working again. He looked at me like I was from Mars. No hotel-situation that he was aware of. Go up to the room. TV still not working. Go back down. Ask if I can move to another room. He now says it is a hotel-wide issue so no point. TV being out is not the worst problem in the world. I've had the problem at other hotels. They send someone up and fix it easily. Here you are straight up ignored if not slightly disrespected. Wake up this morning and housekeeping is knocking on doors at 8:45 in the morning. Everybody was still in their room of course. Quickly hung out my do not disturb sign. Go elsewhere! Spend the extra money! Cool historical photos of Kansas City all over the place. So one plus. read more

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Perhaps consider staying after upcoming renovation to a Hilton. Giving one star is all I can do because I didn't complain on day 1 of our stay. The staff was kind and they are the best part of this facility. Our reservation was for two people yet the room only had one set of towels. I asked for second set of towels and 4 hours later, I asked again and waited for them to be handed to me. It was a busier day so perhaps they didn't have bandwidth for more prompt service. That's ok. Walter was kind and professional. Thank you, Walter. The website said due to covid, the breakfast included would be "Grab n Go". I assumed yogurt, danish and other items typically individually packaged from other hotel chains. They had nothing. The coffee maker in the room was broken so we went downstairs to find coffee. There was none to be found, but the manager was kind enough to make two cups in the Keurig machine in her office. Thank you, Lovely. A major kicker was that our room was infested with cockroaches, but they were so young I didn't know what they were until I spotted larger ones on day three of our stay. I informed the housekeeper that if she lifts any upside down cups in the room, don't be surprised because I caught a bunch so she can show her manager. I also informed the manager at the hotel, but they made no concessions for us except to stay that the hotel has new owners and the place is going to be remodelled starting tomorrow. I don't know if that's true or not, so I decided to post this review. A few other items. The shower was very modern but the toilet ran constantly. Clearly a water leak that needs fixing. The floor was stained and filthy. Never go barefoot. Wear slippers the entire time. I think you get the drift if you even got past the cockroaches. We stayed because this is walking distance to 3 family households we were visiting, but we will definitely not stay here again. I can not recommend an area code hotel chain based on this and I'll even shy away from Choice Hotels. The website states this is an Ascend Hotel Collection, but I saw no sign of that either. read more

816 Hotel #KCexperience - Yuck! - Hotels Near Me - Kansas City, Missouri

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Well...the price is right. Much smaller and less impressive room than On the website. Pretty bland in the standard room. Also a bit musty smell through out .Also thought it off that a 4th floor room window opens.. but just a little. . Didn't think that was code anymore. Also cable was out. They Did tell us at check in and could offer another sister hotel. But just one night &going out anyway. No blanket. Just a sheet and a thicker white cover (see pic) . Lobby seemed dark and drab and drapes on front window falling . And very noisy so close to Westport. So...probably won't choose again. read more

816 Hotel #KCexperience - Executive king - Hotels Near Me - Kansas City, Missouri

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I try to not post negative reviews and reach out to a manager or someone at the business who can actually make a difference but.....stayed here July 2, 2020. They are in process of changing from a Choice hotel to Hilton. The staff was really good. They tried. A young man went and got me clean sheets. They had no housekeeping on at 7p when we noticed this. We had one set of towels. The in room AC was either cold or off. I have traveled for for over 25 years. There is no excuse for renting a room like this. read more

816 Hotel #KCexperience - Who needs the caulking to be done correctly? - Hotels Near Me - Kansas City, Missouri

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As someone who travels a fair amount on the road doing shows, I've stayed in excellent places and some that when you left, you knew you were going to wash everything the moment you got home. The 816 Hotel in the Westport area of Kansas City, MO is NOT the latter. The highlights of my experience included a nice, clean bed area and a ridiculously huge shower space! Throw in the mini fridge for a basic room and the courteous staff and I know I will return to stay here the next time I find my way through the home of the Kansas City Royals and Chiefs, which for a sports fan is less than 20 minutes from the 816. read more

Terrible check in experience. Room took forever to be ready. Website says you get your first drink at the bar complimentary...if they mean a girl slouching on a chair with an igloo cooler handing out wine in plastic cups a complimentary drink! The bar was never open, it had bar stools on top of it the whole time. No water available at front desk,was told to use vending machines. Would not recommend. read more

816 Hotel #KCexperience - Travel size tissue box in room! Can't even supply full size tissues?! - Hotels Near Me - Kansas City, Missouri

This was a nice hotel in the heart of the Westport neighborhood. Very close to bars, restaurants and businesses. They have access to a great Gym a few blocks away with everything you could want as far as work out equipment. We didn't stay in the themed rooms, but the updated rooms that we did stay in were clean and comfortable. The rooms and hallways were decorated with mural sized historic photographs of Kansas City and contemporary art. So fun to look at! The omelet breakfast was a great way to start the morning on Sunday. The staff was friendly and willing to answer any questions that we had. read more

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Would definitely recommend staying at the 816 Hotel. We got in really late but it was no problem at all and they were kind to us even as we loaded in a bunch of music equipment. The omelette station at breakfast was great! We had a happy and restful night and couldn't have asked for anything more after a long 8 hour drive! Thank you 816 folks! #SponsoredPromo #816Hotel  #KansasCity #Missouri  #HotelStory #Entertainer #TravelIgnite  #IgniteHospitalityServices read more

816 Hotel #KCexperience - Our comfy beds - Hotels Near Me - Kansas City, Missouri

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Hotel 816 is a very unique hotel! They offer amenities that I don't see often and the staff there is very friendly and accommodating. Upon check in they give you a ticket for a free drink and the hotel bar. In the morning they have made to order omelettes even! We did not use the shuttle but they have it available to use to all guests and they will take you within a four mile radius of the hotel for free! So you can visit the sights without having to pay for parking or an Uber back and forth. This is a HUGE money saver. The hotel itself is in a great location for exploring the Westport area which every time I come to is growing and adding new cool things to. There are tons of restaurants and bars close by. There is even a restaurant directly next door that was featured on The Food Network. They have recently renovated the hotel so everything is new. I love how they decorated the hotel and the rooms all with large historic murals and pictures floor to ceiling of Kansas City. I actually learned something new from the pictures in our room about Kansas City having the world's first shopping area that catered to people driving cars (1931). Our room was modern and comfortable but also had the touch of local history. They were kind enough to let us have a late check out and even accommodated our request to stay a little later but just pay a half days rate. We will definitely stay here again when back in KC! We highly recommend it! read more

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The 5 stars are from 10/2016. This hotel is closed as 10/03/2022 when I went by to visit to see how things are going. Read many negative reviews and I can conclude that the staff must of stopped caring because the owners did. Sorry to see such a nice place in my memory fade like the many casualties that the COVID pandemic has claimed. Never the less the burger / bar next door is still open l, that's one bright side! read more

This was not a great experience at all. I had family coming into town and tried to book a hotel for them to stay. Please keep in mind not all the rooms have been remodeled. The retro term means it is OLD and damaged. The carpet had water damage by the door. The bathroom had mold and water damage on the ceilings. Giving it one star because we were able to get some money back after the ordeal. When booking a room ensure you are not getting the "Retro" room on the first floor read more

816 Hotel #KCexperience - Hotels Near Me - Kansas City, Missouri

Is 816 Hotel a 5 star hotel (even a true 4 star?), no not on many levels. However, it offers a comfortable stay with a central location within KC's oldest entertainment district. And it has the fun addition of themed rooms honoring local landmarks, traditions, and history of Kansas City. Also, the bonus of receiving a free drink ticket for checking in isn't half bad either, just keep in mind it's only for the standard baseline drinks (beer, wine or wells) offered at the bar if you want a Jamison it'll cost ya extra. But the Rosé is pretty good quality and will cost you a decent penny at other bars that serve it but I would recommend steering clear of the other wines haha. My staycation in the Wayside Waifs Room with my dachshund puppy Jersey and my boyfriend wasn't lacking in any way, shape, or form. I am utterly surprised by this lovely boutique hotel's lackluster rating on Yelp. When I discovered my bed didn't have the needed pillow cases they were replaced and fixed for me promptly while I was enjoying my Rosé at the bar. Everything else about my visit was sufficient and peaceful. Though it should be noted that I didn't choose to participate in the included breakfast either morning I stayed other than grabbing bagels to take back to the room. But, the second day the bagels were strangely absent from the breadbox at the breakfast bar...hmm? If you have a fur baby then the Wayside Waifs Room is for you, it is interior decorated by a veteran designer from a cable network TV show. The huge canvas of a technicolor pit pull with psychedelic print anchored the seating area with a small leather sofa. The stainless steel doggy bowls and the free treats provided by Three Dog Barkery were convenient and allowed Jersey to have a comfortable dining experience the entire stay (ha). Also, even though my puppy wanted nothing to do with it there is a built-in kennel to an adorable ceramic end-table. The bed also was mighty comfy, soft fluffy bedding and a nice selection of cable channels made me never wanna leave! If you want a hotel in the heart of Westport with high walkability and the option of interesting, inventive themed rooms then 816 Hotel is for you! F.Y.I it also seems that tour buses are often here meaning maybe they have a contract with some KC venues, meaning maybe it is possible to catch a glance of Ed Sheeran, not on Game of Thrones haha. read more

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I wish I was sharing a more positive experience because I wanted to like my stay at the 816. When we arrived police were gathering statements from some residents at the hotel, not wanting this to cloud my perception of the hotel I ignored it, checked in and went to my room to drop off my stuff and get out in the town. We came back around 11 and my wife had a beer spilled on her so she jumped in the shower, but there was no soap - no big deal I brought some. Then we discover there are no towels in the hotel room - so I go to the front desk and they explain there are no clean towels to give out. The front desk guy got some towels in the wash and they were ready by midnight. Then as it's time to go to sleep we discover the sheets were not changed as evidenced by the popcorn kernels and shells that were stuck in between the sheets. Couple this with the non-locking, sliding bathroom barn door which fell out of its track every time we closed it and you've earned a 2 star rating. We wanted to enjoy our stay but won't be going with 816 again. read more

They were going through a staff turn over so things aren't running as smooth. The breakfast in the morning is still great and runs late. They have a omelette guy which is cool. It's all free. The room itself was even better than last time. Very artsy and historical themes. One of the best burger joints in the country is within walking distance. read more

This hotel is closed. I just received a call, only days before my stay and they had cancelled my stay without any notice or offer to help me book at one of their other locations in the area. They are processing a refund but it will take 7-14 days and I need to book a different hotel before then. Do not trust this hotel or give your money to them! read more

Ground floor room. Smelled awful. Broken lamp with glass remaining from previous guests. We were blamed. Very loud bar where the young Manager participates with shots & loud cheers. Not a safe place for women alone! The picture is of the young manager's wine glass & bottle at his desk while working. Apparently, this is encouraged at this property. It also probably directly affected his inappropriate behavior. read more

816 Hotel #KCexperience - Hotels Near Me - Kansas City, Missouri

This is a newer hotel for the Westport area. Very clean, hip hotel in the area. With a hotel stay you get 2 free drinks at their bar. Even though it's in Westport, it is relatively quiet. They are remodeling the hotel which makes it very quaint and chic. Recommend staying here. It is right next to the flea market burger joint and in the Westport area which has many bars and restaurants. The staff that works there was also really nice and friendly. read more

Came in town the month of May for Mother's Day weekend to surprise our moms. We were there three nights. Stayed here and it was complete garbage from the jump. We get to the room and there's dents in the walls, smoke detector was covered with tape and a towel (not sure how housekeeping mused that), the furniture was old and dated. I took pictures and went back down to the front desk and showed the attendant and she told me "I don't know what that is, I would just leave it". I went back to my room and attempted to go to bed. The next day the toilet stopped flushing. I was out headed to the gym early morning and I stopped and told the front desk. I get back from the gym 3 hours later and still no flushable toilet. NEXT DAY IN THE SAME ROOM it rained and ALL of our luggage and clothing that we had on the floor that needed to get packed got soaked. Like, I woke up and the entire carpet was soaked in water. Front desk employee was very empathetic and offered me a refund. That's nice and all but it's mid June and nobody is aware of a refund knows what I'm talking about or even cares. I URGE YOU TO NOT STAY HERE! It's ghetto, ran down, and not worth the headache. I literally had to fly back home with wet luggage and soaking wet clothing. read more

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The hotel did not have any free breakfast as advertised. The elevator had an out of order sign but everyone was still using it?! The dresser was missing a handle. The bed was sunken in. It's only $10 more to go to a regular chain hotel. read more

Stay there this past Saturday and Sunday nights. Based on previous reviews I knew this was going to be hit or miss depending on if it's the renovated rooms or the old rooms. I struck out. Location: it's in Westport region so it's right next to the Country club plaza, then again everything seemed to be within 5 miles of each other in KC anyways. There are lots of casual dining restaurants, bars and coffee shops in the area. I saw some homeless or drunk people wondering around the areas but I felt the area was relatively safe. The more expensive AC hotel by Marriott is only 1 block down the street. Parking: hotel shares a parking lot with several restaurants next door. It's not big, maybe 40 spots, but I didn't have any problems finding parking there. Perhaps because those restaurants were not that busy. Otherwise there are plenty of street meters Room: I booked late so did not get any theme rooms, instead I was stuck with one of the old rooms with 2 twin beds. Upon entry I immediately noticed the strong moldy odor of old carpets. My room was spacious and had a large window overlooking the parking lot below. The room is equipped with mini fridge and Keurig coffee maker which I though was a nice touch. Bathroom was spacious albeit old, it comes with a hair dryer. The shower curtain was old and partially torn which meant I was never able to pull it close adequately when showering. The drain was more clogged up than my arteries, after a short shower ( 6-7 min max) the water was already past my ankle. Amenities: there is a small but comfy reception area in the lobby with old but serviceable fabric couch and wingchairs. There is a dining area further inside that serves breakfast. I did not eat there but saw that it has standard and basic complementary items, the highlights being the waffle maker and an omelet station. There's also an adjacent bar area with inviting lounge chairs and sofas. They give you one complementary drink ticket per day per guest for happy hours. I did not sample the bar but saw there was a small but loud party there one night. There is also a computer station in the lobby which you can use to surf the net, you can also print documents with it (printer in the office behind the front desk). If you are fitness freak hotel can provide a complementary pass to the Gold's Gym nearby. Staff: they were ok, but I was especially impressed by the lady at the front counter, I think her name was Cydia? She smiled and greeted people and was very helpful, much more so than the stoned face college dropout I had to deal with at the Hertz counter. Summary: Hotel is in an okay location. It's still undergoing renovation thus it's a hit or miss depending on what room you will get. I probably won't stay here again unless they can guarantee me a renovated room. read more

This past weekend we booked a room for A state tournament Saturday nite and we show after the tournament and they give us our room key. Mind you I rented a themed room so that it would accommodate our family of five. It had a full size bunk bed with a twin on top and then a king size bed. Needless to say they give me our room key go up and there is only a king bed in this room and it is not the themed room we reserved with the hotel staff. I go back down and tell tell him that won't work bc there is no where for our kids to sleep and he says we are completely booked up! I said so you don't have the room I rented and put a deposit on? He said no we are completely booked we rent on a first come first serve basis and I said so if that is the case why would you take money from me if you cannot guarantee the room I rented? Needless to say at 9:30pm my husband and I were looking for a hotel with our 3 kids and were u successful bc of the big ten conference having all the rooms booked! We needless to say drove 3 hours back home. The hotel staff didn't care one bit and it's sad bc I have stayed here on business several times and never had an issue. You can clearly see the staff has had a recent turnover. Also, the elevators didn't work and they charged me 2 times for my room ($117.00) and a ($100.00) deposit that I'm still waiting on a refund for that they say will be 7-14 days! The most non-accommodating hotel I have ever had to deal with. read more

816 Hotel #KCexperience - The Zoo Room - Hotels Near Me - Kansas City, Missouri

If you're a fan of mid-century decor, this hotel has a lot of unique offerings. The lobby looks like it may have been a great smoky cocktail lounge in the 1960s. The room was pretty basic except for the ultra modern shower and the oversized triptych of antique photos of Kansas City. WITH giant photo album corners as the mounts. Pretty clever. #816hotelkansascity #badcopbadcop read more

I understand it's Covid time, But My room had loud AC unit. Leaking water out of tub filler. No shower head waterpressure. No coffee maker in room & TV didn't work. Use this hotel alot & usually I am happy. They need to fix some things! read more

Do not stay here. We read some reviews but should have continued to read more. The front lady on duty last night was very rude and mean. Had we not already paid and very tired from our drive we would have left. She was yelling out right at the people in front of us. And then yelled at us because we had a dog. Even though they are allowed. Our door key didn't work and when I went back down she made me wait because she was on a personal call. This lady actually scared me. Never again. Room was not clean and heater didn't work. We didn't want to hear her yell again so we just slept in the cold. Stay away read more

I'll start with the positives: the hotel is inexpensive, and the beds are comfortable. The location is so-so -- convenient to many things, but this particular street has a flea market, massage parlor, and other run-down storefronts. We checked out after the first night of our three-night stay. Why? Let's start in the lobby: cramped, not clean. At check-in, we had to wait 40 minutes because the clerk who was working couldn't figure out how to make room keys. There was another clerk on duty, but she wasn't working (at least not on behalf of hotel guests); instead, she spent her time taking selfies, checking out her nails, primping her hair, and generally ignoring guests. Seriously. Then there's the bar/breakfast room--soulless and not-very-clean. Oh, and the "free" shuttle -- forget about it. Somehow, it was never available when we needed a ride, so be sure to budget for frequent Lyft rides if you stay here. And the hotel manager was never available, either. When we called she was never on site, and she failed to return three messages. The rooms are another story. Yes, they were recently remodeled--but the quality of both the work and materials is very poor so I assume it will look as dingy as the rest of the hotel in a few months. A bathroom with no towel bars (also not very clean)? Hopefully, you'll like your neighbors since you'll hear their conversations (and bathroom habits) through paper-thin walls. And hopefully, there's not a fire since the smoke detector is covered with plastic. I could go on, but you get the idea. I suspect that the property's owners are just biding their time until they can sell the property. Unless you are desperate (or crave the people watching in the lobby) select another property. read more

816 Hotel #KCexperience - The new bathroom "barn doors " look cool but it just came off the track and it took two of us to fix. Hope it doesn't do that again. - Hotels Near Me - Kansas City, Missouri

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Our stay at the 816 Hotel was pleasant as always. The staff is prompt, courteous and helpful. The rooms are super clean, modern, and comfy. This is my go-to hotel in Kansas City. It's right in the Westport district, which means easy access to bars and restaurants. It's also only a 10 min drive from downtown. Free wi-fi, free breakfast in the morning, and a small bar in the lobby. Plenty of parking in the usually congested Westport district is also a huge plus! Highly recommended!!! read more

You'd be rolling the dice on getting a decent room. I've stayed twice, first time I had no complaints other than they charged me twice and I had to squabble for 2 weeks about it. There was also a super loud group in the room across the hall until 4am, but we didn't complain so maybe no one else did either. Second time the room was a suite, but there was literally nothing sweet about it. The bathroom was dirty and could use an update. There was mold in the shower, only one towel provided, the shampoo and whatnot were all different brands, and the toilet shrieked as the tank filled after each flush. The room itself was nothing exceptional, other than the wall art, I guess. The tv was small, and the fridge smelled like stinky feet. My favorite part... I wiped the filthy remote off with a wet wipe and the wipe turned black. Their housekeeping is awful. So bad, in fact, that one of their elevators has it scrawled on one of the signs posted it in. Two of the staff members are 100% the reason for the two stars I did give the place. One for each Sarah and Angelique. They are the saving grace of this place. If the rooms were all updated, the suites a little sweeter, and the housekeeping considerably better, I'd highly recommend this place. read more

816 Hotel #KCexperience - Dare you to lick the shower wall! - Hotels Near Me - Kansas City, Missouri

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This is an awesome KC addition. Check out the theme rooms! I love Unbound's new theme room and the room for Wayside Waifs is awesome too! (so are the others, but those two are my favorites). Extensive easy parking! Not all the room views are the best, but still a great comfy hotel that celebrates our beautiful city. Often, when I'm in a hotel the staff will just ignore me, but I found so many of the staff very engaging and you could really get the sense of pride they have in this establishment. read more

I stayed at the 816 the night before my interview in KC. Business king suite is pretty sweet. My room was a decent size, very clean, and had plenty of towels. My window faced the parking lot. A man was working on his car in the lot, so I mostly kept my curtains shut. Otherwise the room would be brightly lit with all the sun coming in. Free wifi was fast and reliable. It was my first time in KC, so I was extremely satisfied with the location of the hotel - many boutiques and restaurants within walking distance. The Westport is a cute little neighborhood that you can walk around after dinner. The hotel also offers a shuttle service if you want to explore KC. The staff are so warm and definitely have that Southern hospitality - free cookies when you check in. Did I mention complementary breakfast and two free drinks during cocktail hours (5-7pm)?? :P read more

816 Hotel #KCexperience - Cookies at the lobby :) - Hotels Near Me - Kansas City, Missouri

This hotel is CLOSED do not book. We booked and got a confirmation email. When we showed up it was closed and we were stranded in KC with nowhere else to go. I have contacted the company and they are still taking on-line reservations even though they are closed. read more

I wanted to like this place, because all of the reviews have been positive but my stay at 816 Hotel was aweful. The clerks at front desk were friendly and nice but once I got to my room my smile turned Into a frown. My room was disgustingly dirty. There was a room service menu on the desk that had a sticky paste on the back of it that transferred to the desk. The furniture was dusty and had stains on it and was a very old design & texture. It looked like there was mold on the outlet in the wall and the wall air conditioner had some kind of lint or I'm hoping it was lint stuck in it and didn't work very well. The bed was so uncomfortable I woke up with a backache :( it had no support. I had booked the room for 2 nights and unfortunately couldn't cancel unless given 24 hour notice :( With all the perks they offer (free drinks 5-7, free shuttles, nice staff) they can keep all that I just want a clean place to lay my head at night read more

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1 problem was (we were on 3rd Floor) the hot water took a while (shower) The plastic hi tech "keys" stopped working (2×) The woman at front desk was very nice about towels & coffee supplies. The elevators are slow & clunky. The nearby eating place Flea Market burgers - I'll write about in a separate review. The beds were comfortable with 4 pillows on each bed. No bath tub just a shower was annoying. The a/c or heater took a while to warm the room. read more

Hotel was not clean. Shower did not work. Hotel smelled of weed. Loud party in the parking lot. Broken bottles all over the parking lot. This is not a boutique hotel. It's miserable. Stay elsewhere. Shower in our room did not work. Awful. Stay elsewhere. read more

I want to start my review with the good points of the hotel as I feel that it has some good potential and could improve perhaps with more/better management. I was looking forward to my stay as I will be returning to KC, MO. somewhat regularly and hoped to find a place to return to. Our group booked a total of 4 rooms for a 1 night in early May. The location was very nice and easy to find with many restaurants and bars within walking distance. We were greeted and checked in by Corey who was friendly and efficient. Those were our best experiences. Here's what I feel could use some help. Just stepping into the elevator it could use a very cleaning, an observation the was noted throughout the rest of the stay. The floor landing was nice and our rooms were remodeled as pictured online and I had no issues with hearing my neighbors. However, the rooms were also in need of a GOOD cleaning. My bathroom had several hairs throughout the floor and tub basin, as we had just checked in they were not ours. One of my friends rooms had a very large stain on the bed sheet, that sheet should not be in the laundry circulation anymore! Breakfast the next morning was amazing, in a bad way. The area need a deep cleaning! I work in the food service industry and know there are regular things that need to be cleaned and washed to maintain a buffet and coffee area. The sugar was moist and stuck to the bottom of the container, all the other condiment containers were sticky with an old film on them. Garbage was overflowing from the only can that was directly in the area. Food items were not maintained or replenished during my 1.5 hours sitting in the area. The omelet making process was painfully slow hence the amount of time I was there for then when I did receive it it was runny inside and inedible. While I sat noting all of the breakfast issues the most upsetting part was that at least 2-3 staff were present and sitting talking or getting their own food to eat right in front of the garbage and guest. A well managed team could have been working to produce a better experience. read more

I really like niche old Hotels. This wouldn't be one of them. If you want the rooms you see on the web-site...book the Theme rooms. Otherwise the rooms are very, very, very ordinary. I booked a King bed on a high level. We did get the high level but a double room. They weren't able to move us to a King. The great location is why 816 gets a 2. Very disappointed read more

As a standup comedian I travel a lot and have seen some pretty shady places, but 816 Hotel is far from that. My room was clean and cozy. The staff was friendly and eager to answer my questions and give recommendations for area restaurants. On their recommendation we went to Q39 BBQ and it was amazing!!! Hotel guests also give a complimentary drink at the hotel lounge and continental breakfast featuring a make to order omelet bar. As person with a limited budget for traveling those amenities come in super handy for saving money. This hotel is also located within walking distance to some great bars, restaurants, and shopping. read more

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I recently booked a reservation for my family to stay at the 816 Hotel while visiting me in KC. This is my first experience with the hotel and it was definitely a positive one. When I booked the initial reservation, I booked two standard rooms. When we came to check in the day of our reservation, there was only one room reserved for whatever reason. Corey helped us reserve another room at our original rate. I was so thankful he accommodated us at such a last minute. We were also able to check in early (at about 11:30am). This was extremely helpful, as my family had a place to store bags while we explored KC that day. They were pleased with the rooms, as well. They said they were very clean. The breakfast also offered a yummy omelet bar! read more

I'm ok with quirky themes and out of the box thinking but you must put your money in the basics. I want a comfortable room for my stay. As soon as we opened the door to our room, the musty smell was so strong! No matter what we did the smell never eased up. In fact, everything in the room was damp including the sheets & comforter. The bathroom. Well, the toilet ran. Every 8 minutes it would run. We ended up closing the bathroom door to mute it a bit. If they wanted to save $$ on shampoo/soap the could install dispensers in the shower instead on the single silver dollar sized bar of soap we shared from sink to shower. Honestly, the room was uncomfortable enough that we stayed out until it was time to sleep. The weekend shuttle apparently only runs in the evening and within 3 miles of the hotel. Not great but even less so when it doesn't run. We were told it was in the shop unexpectedly but it was sitting in the back parking lot. Breakfast was included and we didn't expect a lot which was a good thing because it wasn't much. The gentleman making omelettes did a fine job. Everything else was just meh. The icing on the less-than-desirable cake was when we were checking out I asked for a printed receipt but was told their printer was broken but they'd email something. I'm not sure that message was passed on. We didn't walk out because it was only two nights and we thought we could suck it up but I definitely wouldn't recommend it or stay there again. read more

So I've had one encounter with a roach in my room a couple days ago and thought that was it. Then early this morning, I found a bed bug on the second bed in my room.  Right after I found the bed bug I contacted the front desk to be moved for the evening to another room. I got all of my belongings together and moved to the first floor.  The overall experience at this hotel has been pretty disturbing and I no longer feel safe and comfortable here. I recommend staying elsewhere and saving your sanity. I would never suggest this place. read more