Nice hotel downtown near the plaza. Rooms are spacious and clean, bathroom is large and well lit. Bed is comfortable. Free coffee in the am, cute little coffee place with pastries and breakfast sandwiches that they will heat up for you read more

WOW! We did not want to leave! Two days felt way too short, but this hotel had it all. 10/10 location, 10/10 hospitality, 10/10 aesthetics, everything was a hit across the board. A special touch was being able to use the hotel Tesla to drive us to the art fair which was a special surprise. Shout out to Tashae for making this experience so wonderful! In a world where the hospitality industry is declining, The Fontaine was a reminder that special stays still do exist. Will definitely be booking again! read more

The Fontaine - Gorgeous room - Hotels Near Me - Kansas City, Missouri

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Our stay at The Fontaine was amazing! The staff were incredible nice, efficient and friendly! Our room was of good size, clean and well appointed. We loved the rooftop bar and pool. We had a good breakfast every morning. The location was magnificent, with plenty of great food options within walking distance. We were able to visit Eddie V's Prime Seafood and JJ's Restaurant was next to us! read more

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No housekeeping for our room, the pool was a Buy Out, so not open for guests. Banged up room, but nice people.

Nice hotel, cool circular design and easy to move around. We had a simple king room which was good but not much seating to just relax. Office chair & super low chair. The bed was nice, bedding & pillows were down, so we got hot easily but still comfy. The ladies at the front desk were ALL terrific, I felt comfortable with them and they were helpful & attentive. Coffee shop had nice drinks, but 3day old croissant was not great, as I find out after opening it. Yuk! We will stay here again for any trips to the Plaza! read more

Overall incompetence. Poor service and could not resolve any issues. There are many other hotels in the Plaza area. Try anything else.

Staying at the Fontaine was an absolute pleasure. What I always look for in a luxury stay is exceptional customer service and they did not disappoint. Ryan and Tashae, in particular, were extremely accommodating in all of our complex needs, including maintaining some special medication for TSA approval. They extended our stay seamlessly, welcomed us with complementary food and beverage credits, and always greeted us with a smile. The location is great and near many of the sites you will want to see on your Kansas City visit, the food and drinks were impeccable, and the pool was greatly appreciated in the 100+ degree weather. The Fontaine goes on our list of places to stay whenever we are in the area. Thank you for an amazing stay! read more

The hotel lobby is beautiful but the rooms need some TLC. They are very dated and beat up. However, the beds are comfortable, it is quiet and the showers are incredible. The restaurant is pricey but great service and quality. The pool area is quaint but peaceful and staff is very attentive. You can reserve cabanas for a fee, just be sure to do this ahead of time. Highly recommend the birria bites, chicken tacos, anyting with fries and the flatbreads. The crab cakes are heavenly, risotto was a tad overcooked. Boursin mashed potatoes and asparagus were outstanding. Steaks were hit and miss. One came out perfect, the other had to be sent back but they gladly did so and even offered. read more

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I was there for a meeting. checked around noon. the coffee shop closes at noon. restaurant opens at 3. no way to get lunch in the hotel when I asked for a recommendation I was told to go outside and turn left and walk until I found something. loud door knock at 8:30 AM by housekeeping?. ran out of toilet paper - no spare rolls stay definitely could have been better read more

I would have extended my stay here again and again. The Fontaine legitimately represents what I believe the hospitality industry has lost at many establishments. All of the staff that I interacted with were kind, attentive and accommodating. From speaking to a late night reservation representative to the late night security personnel, every single interaction improved my stay. Hands down, if I ever visit the area again, I will stay here so long as they have availability. I didn't have a chance to venture to either of the restaurants or the roof top pool, but I did play corn hole in the back courtyard with a couple who were also staying there. The room was AWESOME and far exceeded what my expectations were. Happy camper over here! read more

The Fontaine - 1/2 of my window view from my room - Hotels Near Me - Kansas City, Missouri

Nice sized rooms. We were on the 4th floor. Small fridge, bottled water , chair & chaise to relax on. The shower is great and plenty of room on the bathroom vanity. We had plenty of room to hang with another couple as the bar was standing room only that night. read more

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Decided to book a nicer hotel than I usually do for the pink pony invasion of Kansas City (i.e. Chappell Roan weekend), and it mostly lived up to expectations! Nice building, quick check-in, comfortable bed, large bathroom, and no noise traveling between rooms despite the hotel being populated by our fellow Chappell fans, although I like to think the classy fans stayed here. Surrounding area is very walkable, situated on the creek between a plaza of chain stores and what I assume are pretty expensive houses on a nice hillside. We had dinner at the rooftop restaurant on our first night, with a great view, and the food was...okay. Only one server that night too. But I don't have any knocks against the actual hotel experience, which was overall wonderful. read more

I wasn't going to post a review, but this comment was worthy of one. My wife and I stayed at the Fontaine 4/9-4/11. The front desk staff were all very friendly. Our stay was fine, nothing to complain or praise about. A few days after we checked out, we get a charge for $87 from the hotel. On 4/14/26 I called to get a receipt as we were never sent one. Tanisha emails me the receipt and I ask why we were charged $31.99 for "NZO Breakfast #" when we never ate breakfast at the hotel. She tells me the $31.99 charge is for entertainment. I inform her we did not order any entertainment either and that my receipt says breakfast. She advises she will have a manager call me to refund the charge. On 4/16/2026, I call back asking to speak to a manager as I haven't heard from anyone. Tanisha answers again and apologizes and says she will add another note to have a manager call me. Still never receiving a call, I called back on 4/28/2026 and Bryan answers the phone and states he is a manager. I inform Bryan we were charged for breakfast when we didn't order breakfast. Bryan states on his end it shows we ordered a movie. I informed him we also did not order a movie or any breakfast and I'm happy to forward him the receipt I was sent. Bryan then tells me to hold on and in the background he states to someone else, or to himself, "why are you trippen over $32." Bryan then comes back to the phone and says he will refund the $31.99. I then inform Bryan, I'm not "trippen" over $32.. it's the principal that your hotel charged us for something we didn't purchase and it took three weeks and three separate times of me calling to get a manager. I'm "trippen" over the fact that we were slyly charged for "entertainment" and then "breakfast" when I know a place of this quality can easily verify whether we actually purchased this or not. It seems scammy and weird. Bryan replies it was just a glitch in the system and that he will be refunding the $31.99. Had I not repeatedly called, it would have never got resolved (which at the time of this review it still hasn't been resolved). Bryan, if you wanna talk your shit, then talk it, but don't do it in front of customers. Just crazy unprofessional. And also heads up to future customers, apparently they charge an "urban fee" ? Which is $15 a day. Bryan explained it's an additional charge for staying in the room, but it's not added to the original rate, so it's charged after the fact. Which doesn't make sense, but sure? But yeah, just beware of additional charges on your card that you don't actually make. And good luck trying to get refunded for them. read more

Valet was an amazing individual. Beautiful room, great service. Pool party that night was super fun.

Eh... The hotel has a great aesthetic as you walk in and it smelled great. The dark skinned young lady was very nice. She was working the night we checked in along with a young man with curly fro like hair and glasses. we booked a junior suite on purpose for the big king bed and the double shower, vanity. They told us they didn't have that available but they can DOWNGRADE us... I said pardon? How about you upgrade us especially since we chose a suite and the downgrade is not another suite. The curly haired young fella said he would go check the room as it was stated as clean but not quality checked. Came back down and told us the room was good and available. We were happy to be able to get our room, until... As we're walking up to the room, it REEKED like weed. We walk in and it's OUR ROOM that reeked like weed. How in your right mind do you come back down and smell that room and tell us the room is good to go?!? What in your right mind makes you say that? There was even a thermal air machine to try to get the smell out and evidently they couldn't. It was not very fair to us when they had the next upgrade suite available and did not extend honesty on the suite. If you had led with it smells like weed we wouldn't want you to suffer and breathe all that in all night and day but we don't have another junior suite instead we have a,b,c options available, that would've been way more appreciated. Please remember you're in the service business and it is not a great experience to have to be thrown into a horrible smelling room for 2 days without any further assistance or any follow up on our stay. I am hesitant to stay here again after hearing all the great things about the location, the restaurants right by the hotel and the look and feel of the hotel. Please do not book the junior suite in the next two weeks. The smell is awful even when running the fan 24/7. read more

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The hotel room was very clean. They have excellent customer service and I had a nice time at the bar.

Such a shitty place, gave away our room and didn't help us find another hotel. Also charged us for a night we didn't stay at the hotel. Terrible customer service read more

We had to remake our beds because the sheets got put on sideways and the mattress pas was exposed at the bottom.

The Fontaine is a nice boutique hotel. The lobby is beautiful but I feel that's where a lot of the money has went. The entire hotel look exactly like the photos online. There is a restaurant and bar on the 7th floor that is pretty decent. But Jax is next door and it is delicious. The staff is super friendly and were accommodating until the whole parking debacle which will be spoke about later on. The room was extremely spacious there is no complaints there. But the room was dusty, looked as if housekeeping may have gotten a bit slack. The refrigerator in my room does not work and it looks as if someone attempted to fix it at one point (with tape) but their efforts were unless. Its either it get stuck closed or cracked open which is causing a leak! The beds were soft and comfy but the pillows were not my favorite, they were almost flat which does nothing for the neck. The sheets are smooth and were clean. The bathroom came equip with an oversized shower, separate toilet area and a large vanity. Enough room for 2 people to shower and get ready without bumping elbows. The room has shampoo, conditioner and bash wash already in the bathroom and its quality stuff, I typically travel with you own soap and forgot to pack it gave the soap a try and it was worth it. The location is outstanding. Surrounded by shopping and restaurants. There are unlimited options all within walking distance. Definitely a safe area to walk around and explore. The parking is a disaster hence what lead to me giving it 3 stars, the parking alone is a nightmare. Parking is $28 a night for valet and valet is 24 hours, self-parking is $25 per night which I found to be reasonable but I could be wrong. The first night I had a time attempting to get in the parking garage, so did the driver that was before me and it took multiple attempts. I called the intercom to speak someone with who basically tried to tell me I was incompetent. Finally got let just to have issues getting out the next morning. Took me 30 minutes and multiple trips back up to the front desk. Got the run around, ultimately, I forfeited my parking and settled for street parking. read more

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The front desk attendant was so rude when I challenged the $28 per night parking charges since it was only $20 for a max charge at the parking lot gate. Also parking is free on the Plaza on weekends. read more

Horrible stay at a place that chose to prioritize dog yoga over hotel guests. They sent a text welcoming you for coffee in the cafe from 7-9 am. Then closed the cafe at those times for a dog yoga class. Went to the restaurant 7 floors up for coffee, stood around waiting for service, then back and forth to the lobby searching for service. Finally found someone who served coffee from a Thermos in a paper cup with packet creamer for which they charged $5. Pretty certain it was from the cart going to service the dog yoga class. They need to understand and appreciate their core business and customers, which one would presume is not dog yoga enthusiasts. But who knows? They certainly received priority treatment over paying guests. The place also sent out various conflicting messages re: the dog class and which services would be cancelled and guests inconvenienced to support the dogs. I received 3-4 conflicting text messages and other communications re: what they were limiting for the hotel guests so that the dogs could hold their yoga class. I love dogs. I have 3 of them. I don't appreciate paying $300-$400 per night for a hotel to have it overrun by dogs and their yoga class such that basic breakfast, lunch, and even coffee services are eliminated for paying hotel guests. I travel often to KC for family and business and have stayed here many times. I won't be back. At least at a $100/night Holiday Inn one can obtain coffee. For FREE, albeit in a paper cup. Fortunately, there are a number of options in the area who choose to prioritize the guest experience over gimmicks and who are capable of communicating with guests in a consistent, honest manner. read more

Went to the rooftop restaurant. It did not disappoint. Service was not on, and the drinks were delicious. Food was out if this word. read more

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I stayed at The Fontaine last month and had an incredible stay. The people helping us check in were helpful and informative. There were plenty of free/discounted items at check in - like breakfast/food vouchers, happy hours, and a welcome drink (although I think that is only for the weekend). Our room was spacious (2 adults, 1 bed) and I particularly liked the bathroom. The bar/restaurant at the roof was the highlight. In the summer there is a pool apparently, but we went during wintertime so there were private, decorated, heated, and Bluetooth igloos that you can rent and have food/drink in. Very cute/trendy/warm and nice for date nights or small groups! If you do not rent one that is also fine, the main open space inside has a good amount of seating and great service - Gawana and her team were a joy! I'd recommend staying at this hotel. read more

This hotel is beautiful! The ambiance, the bedding, the smell, the huge walk in shower, ...the deck, the breakfast, get the breakfast package because it is top notch breakfast and a cost savings. I highly recommend..the customer service ..we had been traveling and the cost was competitive with holiday Inn, Sheraton Hilton and I'm so glad we chose the fountain! read more

Not sure why this place gets some much hate, the staff were friendly, the rooms were clean and well kept, and the pool and restaurant were divine. There were a few hiccups along the way like the beer taps were offline or not having OJ for breakfast one morning but everything else made up for it and I would def return for another stay. The surrounding area of Westwood and the plaza were also phenomenal additions to the stay as was the shuttle service. A solid 4 from me! read more

This is the coolest place to call home in KC. The rooms clean and well thought out. The service from moment you arrive to the hotel's restaurant and bars and valet are thoughtful and warm, and more importantly...the overal vibe and ambiance is amazing. When in KC, stay here!! read more

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Stayed here with a large group for a two day meeting. My room was spacious and immaculate. Everything looked new or recently updated. The meeting spaces were great-- quiet and inviting. I enjoyed getting my morning latte at the bright and airy cafe in the morning. The front desk staff was friendly and patient with me as I had several unusual requests. All of this I sort of expected due to the price of the rooms, but what put it over the top was hanging out at the rooftop bar in the evening. The bar is crazy stocked and they offer all kinds of cocktails and 6-8 beers on draft. Wonderful hospitality and they made sure all 12 or so of us were taken care of and having a great time. Would totally recommend this place if you're planning a meeting or event. It's not your ordinary venue. read more

Check-in was fine, friendly & accommodating. Dining at the top was underwhelming. I expected a better menu than quesadillas & doughy pizza appetizers. Server was visibly having a bad night. Last night for the pool, what ever. Slept well, nice bed & pillows. Clean room & bathroom. Unfriendly barista couldn't be bothered in the morning, but the Americano was good. Breakfast at the top a little better than dinner. I had one of the benedicts. I accidently left my DL in the room. They did recover it, but have outsourced return service to "LeftMyStuff". Cost me $36 to send what could have been dropped in the mail w/ an envelope & stamp. That was Monday after the Chiefs/Bears game. I have still not received my DL. Would not recommend... read more

Very average hotel in terms of quality and amenities. It's a short walk to the plaza, so it's convenient for shopping and meals. The room wasn't particularly clean when we checked in. They also put us in an ADA room without letting us know. That means then shower was even with the floor. Water went everywhere. They also didn't mention that there was only housekeeping every three days. We ran out of soap the first night (they are stored in permanent refillable bottles here). The sink was also clogged the first evening. With no housekeeping,'we only had one set of towels. I rationalized that it was good for the environment, but there are no towel racks for hand or bath towels. One other surprise was parking. They have a lot for $20 per day. If you want to take your car out, you have to choose the $25 per day option. It is also a public lot, so spots marked for the hotel were coned off. However, there's no one there to move the cones or direct you. Should I move the cone? Will I get towed? You just have to park elsewhere or risk towing if your assumptions for the cones were wrong. The only option for onsite breakfast was a pop-up stand. They offer a few choices, but there's one poor dude doing everything. He hand makes everything, so if there's more than one customer in line, he's scrambling. There's a mask mandate in the state for indoor spaces. Half the customers and employees were wearing masks. It was a common theme in the city for mask compliance in all the KC places we went. read more

Thoroughly enjoyed my stay at the Fontaine. The lobby and rooftop restaurant are beautiful. The pool is teeny tiny, it's really like standing room only in that pool. My room was lovely. The best part of the room was the huge shower with the rainfall showerhead. That shower was at least double the size of a normal shower in most hotels. The bathroom vanity was also beautiful with great lighting for makeup application. The wifi was nice and fast. The only negative of the room was that the plugs near my bed did not work so I couldnt charge my phone on the nightstand. Also I wished the other lamps in the room had the outlet built into the lamp for easy charging, but they didnt. I really enjoyed the breakfast in the rooftop restaurant. They offered a buffet for $16 on the day I was there. They had bacon, scrambled eggs, french toast, biscuits, gravy, sausage on the hot side and they had a variety of fruit and yogurt on the cold side. I thought it was well worth it to stay here for the price (booked last minute for $164 for a king room that included a breakfast voucher). read more

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Clean and comfortable room. Great location. Cheerful desk personnel. Those are the good points. We didn't use the pool nor eat anywhere onsite. Thin walls. We could hear everyone coming through the hall. Tight parking, especially if you have a van. The height of the parking garage changes significantly after the first (small) level and we couldn't safely park anywhere but the first dozen spaces. The automated parking ticket system failed to work one night and the next morning, the voice on the other side of the intercom seemed to think we were the incompetent ones. Housekeeping did not come everyday even though we requested it and even when we went to the front desk to specifically say that housekeeping hadn't made it to our room yet despite it being late afternoon. We were told it would happen. It did not. The furniture in our room seemed a little beat up. read more

The Fontaine - Hotels Near Me - Kansas City, Missouri

Rooms are not cleaned very well. Been here two nights and housekeeping has not yet removed a dirty coffee cup. Lights surrounding the mirror in bathroom blink on and off. Coffee machine in room barely works. After 5 tries I finally got it to work the next morning it just would not work at all. read more

Very comfortable very quiet very accommodating hotel. Great rooftop bar, great food and the rooms were very comfortable. Climate control was easy to manage. Housekeeping did a great job but most notably, the front desk staff was exceptional. There were four different employees whom I worked with throughout the week and they were all very good. read more

Had a quick, two night stay at The Fontaine and was pleased with the experience. Located in the heart of Kansas City's Country Club Plaza, The Fontaine offers comfortable accommodations at reasonable prices in a chic, modern environment. What I loved: +The service was lovely throughout my stay. Words of welcome as I entered, doors were opened, smiles were given...the people who work here were an absolute delight during my stay. +The room/bed was wonderfully comfortable. I typically don't sleep terribly well at hotels. I slept like an absolute dream here. It was amazing! Beyond that, the lobby was comfortable and beautifully appointed and the location is divine. For my purposes, The Fontaine came through in stylish fashion. Get to it! read more

The Fontaine - Hotels Near Me - Kansas City, Missouri

No hot water Room was dusty Fridge doesn't work Really gone downhill from the last few stays here. Good location, but that's it. read more

Top notch hotel in downtown Kansas City. The staff was very accommodating as I arrived in the morning and they held my stuff for me while my room was being prepared. The bar on the 7th floor had great cocktails and food that it's a must to go to when you stay here. Also I can't forget about the rooms as they were also top notch. When I return to Kansas City, I will be looking forward to coming back here. read more

Probably pretty good for Kansas city. Could have been better. Bar staff was overwhelmed. Could not get anyone to turn over my room. Not bad at all, I was just expecting better. read more

The design and decor is an easy 5stars. Walking distance to food and shopping. Very nice hotel and area. read more

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TLDR: The hotel did not deliver the time-sensitive romance-package I ordered to my just-married friends, and when I called to resolve it spent an hour "verifying" the charge and then just telling me they were refunding me and couldn't deliver it. The issue could have easily been resolved, but verifying the exact details of what exactly was ordered for $67 was apparently important enough to mess up a newlywed's post-wedding experience. Details: I was in town for a wedding and chose to go a bit more fancy on the hotel, so we decided to stay at The Fontaine where the bride and groom would also we staying. Generally we felt we had a pretty good stay despite some minor inconveniences (no working fridge, no ice machine, a giant construction project happening on the deck while we were enjoying the pool). As we checked out, we asked the front desk if we could send up a bottle of champagne to the newlyweds. They suggested a special "romance package" of champagne and strawberries and whatnot. We paid separately because we had already closed the bill. As we left at 11am, we asked if she could assure it was delivered asap b/c the couple was in their room at that time and would be leaving later. We were told it would be sent up right away. At 6pm my friend told me she hadn't received any champagne, so I suggested she chat with the front desk. They told her the charge never happened because they couldn't find it on either of our room bills. I called and explained to the supervisor that I had paid separately for it, gave him the credit card info and shared the charge that I was looking at already on my credit card statement. Instead of just handling it then, he told me he would have to verify the charge. I heard nothing for quite a while, so I called back to ask if I could send him a screenshot of my credit card charge to help. He told me he had found the charge, he saw that it matched the cost of the romance package, but he still needed to verify exactly what it was for. (What???) At this point, I was pretty frustrated. I asked him what I could do to help him verify it, offering again to send my credit card charge and telling him that I could vouch for what I ordered, and that it was time sensitive and already 7 hours late. He was very brusk and told me he needed to get off the phone to verify it, and that he'd send it up in 2 minutes once he could do that. I asked him to call me if something didn't work and he assured me he would. I never heard from him, but another half an hour later I received a text from the concierge number at the hotel saying they are unable to make the delivery at a reasonable time. I don't get it. I don't get how the need to verify exactly what a charge you've already confirmed was for when you have 2 couples who are expecting a positive experience. I don't understand how you can't reasonable deliver a bottle of champagne to a room. Honestly, we got better service at the cheap hotel we stayed in for the next portion of our trip, and our friend now is so upset that she chose this for the nights following her wedding. Was it really worth $67 (that I have been charged, by the way) to mess up someone's wedding stay? read more

From the beginning my experience was terrible. When I came to check-in, the front desk gal was snarky and made me feel like I was a huge inconvenience. She was restocking the cooler and she asked if she could help me, when I said I needed to check in she just rolled her eyes and sighed. It was only 8 pm! It's not like it's the middle of the night. She did not tell me about any of the amenities, the restaurant, the gym, the pool, nothing. I had to ask about parking and she scoffed again saying 'oh, you want to park here?'. Yes! I'm here for 4 nights! The hotel itself is beautiful and the rooms are nice. My room though made a lot of weird noises. Like uncomfortably loud noises in the middle of the night. I've never slept so poorly in a nice hotel before. This place just left a bad taste in my mouth. I had beautiful huge windows but one of them looked directly into a hallway by the elevator. Everyone can see into that room if the curtains aren't closed. The lighting in the room isn't great so it was kind of lame that I needed to keep my curtains closed for privacy. For a "boutique" hotel, it felt anything but. Someone else mentioned that the TV's don't really work. This is true! The Chrome Cast is a joke. I'd rather have a remote where I can change the source and use my own devices. Oh... last thing, they charge sales tax on parking. I've never seen that before. It might have been cheaper to just pay at the booth each time! read more