Knowing donations go to great charities and the offer for a free pick up of eligible items was a bonus. The employees at this company were great to deal and answered every question with professionalism and timely information. Any required fees (COI filing and non-eligible for free pick up items) was clearly discussed and explained. The call ahead a day before the pickup date was appreciated and the drivers arrived in the time slot as discussed. All in all seamless and glad 9 Pickup was contacted. read more

Moved a full bedroom set out to the driveway perfect condition! Was going to sell it myself, did not have time/ dresser /chest /matching desk /two matching chairs/ headboard /bed frame, And a bag of 40 each Beany Babies brand new (for the kids) Lazy truck drivers came by saw how much work it was to put in truck, left did not take one thing! NEVER CALL THEM AGAIN, WORST COMPANY EVER!!! read more

This company is a scam. Was donating a $3000 sleeper sectional and the driver claimed it was soiled. They then offered to take it for trash at $250. Absolute BS. First off, there isn't a mark on the sectional. Secondly, they claim it is soiled so they can take it off your hands for a fee while claiming to throw it away. Everyone in the world knows that is a lie and they will not throw it away, they will resell it. Absolute scammers!!! Suppose to be a company that takes donations to help children. Total liars and scammers!!! read more

The place is a scam! I would not recommend it to anyone. I wish I would check the reviews here before. But I guess I just trusted people over the phone. They are charging and adding fees for every small thing: disable furniture. In the small stain on the new mattress could easily cost you $100. Managers: Scott and Ed were not open about it and not honest. The website clearly stating that donations are for free! They forgot to say - for free for them not for you! It is not for free: you are donating your things but they are trying to charge you for every small detail. You are donating for only one purpose: to do something nice for kids and they are punishing you for it! It is crazy! I wish I just give it to church! read more

If I could leave 0 I would. Pictures submitted, item approved for pick up and donation. 2 men arrived, minor scratches on top caused item to be declined. But the real kicker, they can take the item for a $75 fee. No thank you. I can give the item away for free to someone who actually needs it. Charities like this make " charities" look bad. read more

9 Pickup - This is the dresser that is in terrible condition. - Donation Center Near Me - Boca Raton, Florida

So everything started when we decided to change the living room furniture. We started with calling different places to see which one would fit us better, after all we were giving away a natutsi all leather couch 6 years old. So icalled 9-pick up and they were very nice on the phone, they explained to us how they wanted us to do it. First they asked for pictures of the sofa, the sofa had no cracks or tears anywhere. after receiving the pics they told us we will charge $ 50.00 to pick it up. the pics were clear and you could see very clearly the condition of the sofa. i spoke to gentleman name Ed to confirm all was ok for the pick up. He told us that they needed the money upfront and everything was fine the pics were good we send them the money thru zelle, they confirmed thay got the money and the pick date was all set with the condo office.when the 2 employees arrived the first thing they did was contact a manager i could hear the converstion, the person on the other side said to them take some pics and send them to me. So i asked the guys why are taking pics again i send 8 pics of the sofe from all sides as requested and they said all is ok sofa looks good with them before the pick up. I suspected some thing was being planned 2 minutes later one of the guys says to me my manager wants to talk to you i said ok, the manager on the phone starts by telling me that the sofa has rinckles and i said of coarce it has its animal leather, i said to her have you ever seen a leather real leather sofa 6 years old without rinkles, she said well we cant pick it up noone will buy it, at that moment i said i thought this furniture is for the poor peolpe that dont have anything. She sid no we have to charge you $175.00 because it has too many rinkles. i said to myself (scam) but i was in a bind because the new furniture was coming in the same day later on. So i gave them the $ 175.00 and told take this furniture out of here and get out. these people are scammers and they lie, a word of caution dont do anything with them. very disapointed. wilfredo baroniel read more

I just had 9 Pickup to my home to pick up a practically brand new furniture set perfect for a kids room or a kids play area. It was too small for me so I decided to donate it. I sent them pictures and they agreed to come pick it up. They got here early today, which was fine, and the delivery drivers were nice enough, however,they would not accept my items. The reason being is because there was a little bit and I'm talking a little bit of dust on it, and a tiny bit of dog hair on it. I wiped it off and it wasn't even a ball of dust and fuzz the size of a ping pong ball. It was clean, meaning no stains and in perfect condition. I even wiped it off right then. I don't know what they expect when someone donates used furniture. This is not going to be brand new bought from the store with a price tag hanging on it. This is just really unacceptable and totally ridiculous. I certainly would not recommend this company to do business with when donating items. Oh, if they won't accept it, and you still want to get rid of it, they will take it out of your house for you for a fee of course. This whole experience with this charity was not pleasant at all and I feel bad for the children or family that was denied furniture that is needed. This totally blows my mind. read more

9 Pickup - Donation Center Near Me - Boca Raton, Florida

I used this company before and it was fine. Today the guys that came did not want to carry anything and in top of that $120 disappeared from husband wallet when they got in to the bedroom to get a night stand. I also called the company to complaint and nobody help me with the complaint. read more

These people are scam artists. Scheduled a pickup. Listed all furniture items. Received a quote for $0 fee. They requested photos of all items so they could "make sure there is enough room in the truck". Checked the quote, still says $0. Day of, that'll be $280 to remove the furniture. read more

If I could leave 0 I would. Pictures of furniture submitted, item approved for pick up and donation. They gave me time arrival frame from 11-1. 2 men arrived 2,5 hours later, at 4:30 pm. Operator called me and suggested that I go outside to meet the workers, because as they claimed I was not home! Apparently they parked at the wrong address- a few buildings away from mine, and was about to leave. The communication wasn't possible since the workers didn't speak English. When they finally got to my apartment, they refused to take any furniture as was confirmed 4 days before with 9 Pickup company!!! I called operator and she confirmed that they don't take the furniture....They only take the clothes... I was arguing that all my furniture pieces was confirmed 4 days ago to be donated and I spent all Friday from 11 to 5 waiting for that. The operator offered that I pay $250!!! for each piece if I wanted to move my furniture! This company is a SCAM! They trick people with demanding for $$$ for your planned and confirmed donation upon arrival. Please read other reviews and be sure never use their service. They use ads on their track to help children with donation of clothes. I never offered any children's clothes to them when making the arrangements. They took only adult clothes from me. SCAM! read more

I believe in donating to people in need. I had 2 items to pick up & was charged $50, because I live in a high-rise. One item was not *perfect* so they refused it & charged me $25 to throw it away-- which is what I was trying to avoid in the 1st place. read more

Don't use this business ! Not professional, late, and employees did not speak English plus didn't want to provide their names to me while they come in my home. They are very picky about what furniture they want even after sending photos and getting approved. So don't waste your time with this pickup place. I spoke with the networking for children organization, and this is a side sponsor company they use, but it is not a reflection of what the organization represents. The organization networking for children is a professional and friendly service. They probably need to change who they hire to help with donation pick up. read more

I have had two incidents occur when they ask you to approve the quote and call you to confirm pick up with the schedule date and you think everything is set and you leave all items outside and then have to call to see what time they are coming of them for pick up and then be told i don't have anything scheduled for you. If times are not really scheduled please don't call with a follow up call to confirm time and date. read more

My cousin had furniture she wanted to donate. The communication was atrocious and they never showed up for the appointment. She finally called someone else who came right away! This is ridiculous! read more

They do not even deserve 1 star. Talk about lazy and useless. I schedule a time and week prior for the morning pick up. I was told from 10-1. They didn't arrive until 3:15. On top on that they would not take the furniture due to that fact they had to move it down 5 stairs. I made had movers come and do this with no problem. Not only that I wasted a day of work for this horrible experience. read more

Great experience with 9pickup. They agreed to meet at my storage bay to pick up some very nice donations. I received a text message 30 mins in advance as promised, and they showed up right on time. Drivers were very friendly and efficient. read more

Ninepickup came out this afternoon to pick up some furniture. The gentleman were beyond wonderful, and they even helped me with an item that I could not donate so for calling and using Ninepickup was the best thing I ever did. read more

Im here to also echo the negative reviews. These guys came over to our place, decided not to pick it up for whatever reason and left. They kept our $100 COI. Something is fishy with this company. Would not recommend at all. read more

Don't waste your time with this company. Unreliable and overcharged for removal of items.

I should have looked at the reviews before I scheduled my donation pickup. Same story as the other 1 star reviews. I was honest up front and told the person I spoke with about the condition of the dinette chairs. I also sent photos. I was told it would be ok, but when the movers came they would not take them as agreed upon. It was a waste of my time and theirs. read more

Had my appointment changed twice. Then on the day that they did come, they were over an hour and a half late. They also said they would take everything, but they left many items. read more

I scheduled with them to pick up my sofa. I sent them pictures and they called me back to cancel, saying that they won't accept the donation because they believe it was a little "worn out." It was not that worn out. it was a two-year-old couch in good condition. It's unbelievable how you try to donate things and they make it so difficult, with unrealistic requirements. Then they complain that people should donate more. As a result, I had to trash the good couch, which was not up to par for a donation. read more

Scam. The men that came didn't speak English and immediately tried to find a reason not to take the furniture even though we had sent pictures. Then they wanted to charge us. We told them to leave. read more

I'm here to echo the other negative reviews for this service. I booked multiple days in advance and had a 12PM - 3PM delivery window confirmed the day prior. They call me the day of at 2PM to say they can't make it. The most frustrating part is that I have a furniture delivery coming tomorrow which will now also need to be re-scheduled. read more

Like many others, I should have read the reviews first. They are a scam. They tell you everything in the pictures looks good, then driver shows up and says they don't want it, but will take it away for $600.00. They are just trying to scam you for a high priced waste removal fee. I thought I would donate some furniture and they state they are helping children with the donations. I sincerely doubt they are helping anyone but themselves. This is a true scumbag operation and these "people" should be ashamed of themselves. But my own fault for not reading the reviews first. But the joke is on them, they got nothing from me and only wasted their gas and time and did not get anything. I would recommend in the future contacting organizations like the lupus foundation, American cancer society, ms society, etc..... At least they are reputable organizations. But don't use this group of scumbags. read more

I had a client pass away unexpectedly late afternoon August 1. She lived in an independent senior living community and had just paid her 6600 rent prior as it was auto-deducted. Her children lived in the Southwest and their mom was to be buried in the Midwest on August 3. I basically had 24 hours to liquidate their apartment in order to get their mothers rent back as a courtesy to the family. I had contacted this company and sent both video and photos to confirm acceptance of her 2 bedroom apt being liquidated of all things. We were scheduled for August 2nd between 10 and 12 noon. They did not arrive until 2;30 without a flatbed truck--for moving furniture and without tools for taking furniture apart. Purportedly, we were assigned the wrong truck for pick up, which I do not believe as I had spoken with Erica three times and reviewed our video and photos twice for pre-approval of everything to go. My clients had to stop making their funeral arrangements, flight arrangements, service plans in order to accommodate the movers to be able to move the furniture items, they broke the bed and the entertainment unit in the process making the expensive furniture worthless and the men refused to take it as they no longer had room and had 4 more stops to make. I spoke with the owner of the charity, Rochelle to describe what happened, she had the operations manager, Brandon contact me to describe what happened again. I explained to him the predicament and the costs incurred as a result of this fiasco. He agreed that I should be livid over what happened, Although, as a professional myself, I just gave the facts and asked for some sort of minor renumeration as I had to call 1-800-Junk to remove the rest of the furniture items to the tune of 500 dollars plus my own fees of 250, as I live an hour away from the site. I did contact Brandon again, to at least remove the clothes as a part of the renumeration, but not the total renumeration, as my clients did not want their firm back. I suggested at least reimbursement for my fees as if the job had been done correctly the first time I would not have had to return to my clients site. I submitted my invoices, as I said I would. I never heard from Brandon or Rochelle since...this is not only a bad reflection of their business, but also of mine. Their lack of proper management of their business caused my clients undue distress, not to mention money lost. Had they COMPLETELY followed through with me on their side I would have gladly given them another chance, but not now. PS, Essentially the men only took the boxes, coffee tables, a mattress and some lamps, nightstand and the leather sectional sofa. We were left with the broken leather platform bed, the broken entertainment unit, a liquor cabinet, sculpture pedestal and sculpture, highboy dresser, office desk and chair, daybed, two mattresses, and the clothes. read more

I can't say much positive. They ask you to send pictures to see if items are acceptable beforehand. I think most people would assume if you send pics and no one makes comments that items are acceptable. They do not go upstairs for items for liability reasons. Ergo..I wrestled a California king mattress and box springs down myself. Then..when guys show up to pick up they tell me that no the bed and a chair I had were not acceptable. This..after you have rearranged your day to meet pick up window as well. Nothing against driver and his helper , they could not have been nicer. As to the company, are they a scam I don't know but I wouldn't recommend this outfit to anyone. read more

They arrived late and did not take my donation. They said the original design looked like scratches. It was not scratched and was definitely resealable. Waisted my entire day. Not professional outfit at all. read more

I have used this company many times. I also had friends and family use them. We all have had wonderful experiences. Office staff is friendly, drivers were friendly and careful with all items. read more

This is the worst experience I have ever had had. I have been donating to this charity for years. They have gotten progressively nastier (pickup truck drivers) and lied outright about me sending a photo of the furniture I was donating. I have been a regular donator and will NEVER EVER donate to them again. read more

Amazing company I will be donating to them every time so kind and helpful and very understanding. they called me two days before to confirm and give me an eta window and they are so up to date they also texted me with the confirmation. thank you guys so much read more

We had a very bad experience and unfortunately the woman who operates the phones, Jackie, is very rude. We scheduled a pickup a week in advance and I sent photos of all my items. The day before the pickup, they called and gave me a 6 hour window. 10 minutes before the window was open, they called to say they couldn't make it and rescheduled another week. Then Jackie called me and was SUPER rude about not wanting to pick up our items. I think this place may be a scam. read more

This is not a donation company this is a company that sells "perfect" used furniture. They declined my leather sofa and sectional donation because it has cat scratch marks on 1 small side only that could be covered with a throw blanket. Customer service was at best rude and made comment about "me" wasting their drivers gas money and the cost of "junk" fees. Will continue to use Faith Farm for the folks in need and appreciative of flaws. Shame on you, your hearts are not on the right place. read more

My dad died recently and needed to quickly donate his furniture. I contacted 9 pickup because I thought it was a charitable organization and they were able to accomodate my schedule. I described the pieces that we needed to donate. When the employees came to pick up the furniture, they were extremely rude and refused to take furniture that had some scratches on it. I feel like the person I initially spoke with misrepresented the service. read more

Yes I recommend 9Pickup. They just picked up a 2015 Baers sofa from Miami Beach which I'm sorry I had to replace due to my move. Two very nice men came up elevator to 4th Fl. Called me prior. Gave me a 3 hour window and were right on time. Both men were polite and efficient. I see some negative reviews here, but in all fairness my experience was very good. I couldn't ask for more. I will call again when I donate. Very grateful for excellent service. Thank you! read more

Avoid 9pickup.com! I wanted to donate my old IKEA Sofa. I scheduled for a pickup. I was given a 8:30 am to 10 am timeframe for the pickup the night before. I woke up early to wait for them and the guys came without calling me to give me a head up. They said they did not received an instruction to call prior to arrival. Then they said they could not take the sofa because the sofa has "scratches". There was no scratches and according to their website that they would dispose unacceptable items for a fee but I wasn't even offered that option. I think they only try to pickup "expensive, like new" furniture. My old IKEA faux leather 3 seater is too "cheap and worn" for them. The guys thought they were there to pick up my new sofa I have. Very unprofessional! I was donating my old sofa, not SELLING it. Those guys made me feel terrible that morning. I scheduled another pickup with Salvation Army. Let's see if they would appreciate the sofa. read more

I would not recommend this company. I scheduled a pickup, sent pictures of all the items, and they agreed a scheduled pickup day/time. When they arrived they picked and chose what they were going to take and left us with items we were trying to remove and donate. If we knew they were going to just pick what they wanted and leave the rest, we would have selected another company to donate our items to. I will not be calling on this company again. There are too many other good companies out there appreciating and needing your items. Go somewhere else. read more

What a great company! I called to donate and recieved exceptional service. the ladies in the office were so sweet. They came out fast and the workers were so delicate with the furniture and very kind. highly recommend! read more

I bought a new sectional and arranged 9pickup to pick up the old sectional the day before to make room. They made arrangements to pick up on a 3 hour window. well we waited for them and when they didn't show up an hour after the arrange time I called them. Was told the truck broke down and they were unable to come that day. Think it would be nice if they called to let us know they weren't coming. Meanwhile the new piece was coming next day and we needed the room. They said they would try to get the truck here the next morning and they would call us and confirm. That was a laugh you guessed it we had to call not once but 3 times. Extremely bad customer service. Finally got a commitment that they were coming and they did. EXTREMLY RUDE and refused the sectional even though I sent pictures. These people are working for charitable organizations. Bad coma. Charitable organizations think you should rethink using them. read more

Process was well organized, workers were on time and professional. Sent photos of what I had to donate. Everything was accepted. Will definitely recommend read more