Great work and great service. They made an extra effort to…read moreget the needed parts quickly and fixed the problem fast

I took three vehicles to replace windshields and a rear window in a year. I like their quick and…read moreexcellent service as well as a year warranty for chip repair if paid without insurance. They even were able to replace my 33 years old truck windows. Great place to get your car glass fixed.

After losing our mom the day before Thanksgiving, our family was completely devastated. In the…read moremiddle of grieving, we had to begin the difficult process of preparing her home to be sold. It felt overwhelming, especially with two broken windows -- one from the windstorm a few months back -- that needed immediate attention. I called Randy Whitting hoping we could at least get the windows boarded up and receive a quote for replacements. Randy and Derek Thomas came out promptly and handled everything with professionalism and kindness. Derek completed the measurements and provided a clear, fair quote, which gave us one less thing to worry about during an already painful time. On 2/13/26, Donovan Komakhuk and Joe Evans arrived -- even ahead of schedule -- to replace both windows. From start to finish, they were absolutely wonderful. The install went smoothly, and they worked together like a well-oiled machine. They made sure we did a full walkthrough and felt comfortable with everything before they left. What could have been another stressful task during a heartbreaking season turned into one of the most pleasant and seamless experiences we've had. Their teamwork, professionalism, and genuine care truly meant more than they probably realize. We will absolutely be returning customers and highly recommend this entire team to anyone needing window replacement. Thank you all for making a hard time just a little bit easier.

After having the windshield ding "fixed" it looks exactly as bad as before. The tech came out and…read moresaid it couldn't be totally fixed without windshield replacement. Nice of them to tell me beforehand. It's a rental so I just blew $91 for nothing - car company will still ding me. Would not recommend. People were nice, though. I've used them years ago and got better results.

Fast service, best prices in town, and easy to work with. Would recommend. I've had 3 windows done…read moreby Jake and his team. Small owned business so you're supporting local when you choose AAG. Cute pups to hang out with if you're waiting for your car. $320 for a Ford F-150, 2018. Great price and same day appointment!

Took jeep in for windshield replacement, work was done when they said it would be. Price was very…read morereasonable. Person working was friendly. Upon leaving I thought I noticed a new rattle, but it was just the tape they used on the windshield. I won't go anywhere else if I need another windshield.

My drivers side electrical window suddenly would only go part way closed. I checked the web for…read moreauto window shops and Tim's had by far the best reviews. I must say the reviews weren't wrong. My whole experience beginning and ending with the fantastic Olivia at the front was very friendly, competent, ethical and efficient. Highly encourage you to utilize Tim's Auto Glass for you auto glass needs. Bill Gee

Tim replaced my shattered window promptly and at a much better price than dealership. Awesome…read morecustomer service

I will never go to another glass shop until these owners sell out. They know exactly what they are…read moredoing with glass repair/install, and know the ins-and-outs of insurance companies like the backs of their hands. I have always found them to be forthright and honest in their dealings, and they will explain exactly why things are the way they are. Years ago, they explained to me that the shops that offer "waived deductibles" are actually charging the insurance companies more in order to pay that; basically fraud. I am happy to pay my deductible as agreed to and have an honest shop do great work on my vehicle. Best value.

I was steered to this shop through my insurance company to replace my windshield. Someone from the…read moreshop called back to get final approval and arrange an appointment. They explained that I'd only be on the hook to pay for the deductible. Out of curiosity, I asked what the total cost quoted to the insurance company was. It was over $1,400! I had recently gotten an out-of-pocket quote from Safelite for the same work for under $900. I told the Novus rep that was a huge disparity, and asked if they did any kind of price matching or could explain why there was such a huge difference. They politely said no. I told them I'd think about it and get back to them. About two hours later, I got another call from someone else at Novus who was quite pushy, pressured me to approve the work, and essentially told me the other shop was lying to me in its quote. That the other glass shop was the auto insurance equivalent of "out-of-network" and that by going through my car insurance instead of out-of-pocket, the price to the insurance company would be a lot higher. I was pretty uncomfortable with how that conversation went, didn't commit to using Novus and said again that I'd get back to them. I called my insurance company and explained the price disparity, asked about the pros and cons of switching to an "out-of-network" shop. They said it was OK, reiterated that I'd only be on the hook for the deductible either way. So I canceled my work order for Novus and arranged it with Safelite. It was a different process arranging the work through my insurance, compared to when I went in for a quote on my own a few weeks earlier when I got my original quote. But the total cost Safelite quoted to my insurance company was $1,065.71, still hundreds of dollars less than Novus. Again, I'm just on the hook for the deductible, so no out-of-pocket cost difference to me. But I can't imagine paying an extra 30+% is good for our collective car insurance premiums. I can't speak for Novus's glass work, but I was quite turned off by the pushy rep who called me back and disparaged the other shop.

The customer service I received today while getting a windshield crack filled was excellent!! In…read morefact the associate Mark Ferguson went over and beyond. He notice my windshield wipers were not on correctly and asked if he could fix them. He took the time to educate me on where they should be placed. The shop is not fancy but the work and customer service they provide exceeded my expectations.

I needed a New Windshield for my car, they had one in stock & got me an appointment for the same…read moreweek. I only had to wait 4 hrs for the car. That was incredible. I was back on the road fast. The price was Great Also. I would recommend Cascade Auto Glass.

I took my 2025 LC to get tinted windows and they messed up my driver door-side. The person who did…read morethe job was careless some of the parts were not put back correctly and made a dent on the inside of the door and now is permanent because they try to pushed down or force it , and after I noticed I called they asked me to bring it down and they did fixed it but, now I has a permanent dent with some discoloration marks because they attempted to pushed it in. That was not only disappointing but very upsetting ! After a couple days when I was able to roll my windows down the way they did my windows was not all the way and on top of that it was not a perfect job it had a small scratch that was cover by the car when window was all the way up. However did this job knew that the quality of his work was incompetent and not to a standard and they still let it be, they let a customer pick up their vehicle like they had done everything accordingly to the expectations. Will never EVER recommend this place or take any other car there! They also never apologized for their mistakes. They only say will make it right... no it was not right because my car did not had a dent before I took it in.

The entire staff is extremely welcoming, knowledgeable, kind and listened to what I needed and…read moreprovided options that fit into my budget and timeline. Will upgrade review once installed, but so far the customer service is top notch!

The windshield replacement was awesome but NOW I have a problem as the seal is broken and warranty…read moreand I cannot schedule an appointment until AUGUST for warranty work! It is SO LOUD and I can't drive in rain! I am FRUSTRATED! I have been a Safelite person with ALL of vehicles! Maybe not anymore!

So simple and easy to schedule an appointment and this is how fast it was:…read more Called the 1-800-Number & Scheduled an appointment at my my home last week. 1. He called, Will said he was on his way be here in 20 Minutes. 2. Showed him the rock chip/crack, said he'd fill it and clean and inspect the window, making sure there were no other chips. 3. 10 minutes he was done! Super Fast! 4. NO PAPERWORK our insurance took care of it when I called to set the appointment & Receipt Texted To Me! If it's a rain day you need a carport or garage so your windshield is dry when he epoxy's it. Nothing but sunshine here!