I'm glad I hired Dom. He replaced my break pads and rotors in a reasonable time. Communication,…read moreservice and price was great. I saved his contact in my phone and would highly recommend him.

Dom is very responsible and reliable mechanic in Anchorage with extremely reasonable rates. He…read morefocuses on mobile mechanic work, to meet you at your house, or in my case, he does prebuy inspections. Dom accomplished 2 prebuy inspections, the first vehicle was potentially a lemon, and he helped me dodge a bullet. In addition, he gave all of the details of the 2nd vehicle so I could negotiate a lower price. If you're purchasing a vehicle, he is a MUST have service. The car sellers know him well and he has a good reputation. He is also available on weekends.

Once again, Ben took great care of my car! He's fast, honest, and has very fair pricing! He…read morewill not BS you or try to get you to pay for things you do not need! If you need any maintenance done on your vehicle, give him a call, or drop by. Support local small businesses!!!! This week we brought in my "driveway queen" - it has been parked for 2 years - she needed some loving to be truly road safe --- Ben fixed her right up!

The owner was very honest. What a great feeling bc lots of auto places are rip-offs. I will use…read moreHillside regularly!

Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.

Went here several years ago on a Groupon, and recently returned for an oil change and service on my…read moreDodge Dakota truck. Honest, fair prices, and timely service. Told me what was wrong with options for addressing the issues, most of which were minor. No pressure or "up selling". I will be bringing my other vehicles here.

I told the man what I needed he gave me a date to be there I was there he fix what I needed with…read morethe outer problem this man is a good mechanic and I recommend anybody and everybody to do business with this guy he is a good mechanic and he is fair thank you sir we're doing such a fine job on my rig

I want to give a huge shout-out to Bonnie at Big O Auto Repair…read more She took the time to clearly explain how these warranties actually work--something I wish had been done when I purchased my truck from Dodge Chrysler Jeep on 5th Avenue. Unfortunately, the warranty I was sold there can only be used through their service department, and dealing with them has been an absolute nightmare for even minor repairs. Bonnie stepped in and walked me through everything with patience and professionalism. Because of her, I'm now in the process of canceling that warranty and switching to one that allows me to use Big O exclusively. That peace of mind means everything to me. I've trusted shops like Big O Auto Repair before--my last truck lasted 20 years because I had honest, reliable mechanics who did the job right the first time, never cut corners, and stood behind their work. That kind of trust is hard to find. The team at Big O is exactly that--honest, knowledgeable, and genuinely committed to taking care of both you and your vehicle. I have full confidence that with their help, my current truck will go just as far. If you're looking for a place you can trust with your vehicle, this is it.

Had a great experience at Big O's. My truck kept throwing an engine code that other shops couldn't…read morefigure out. These guys had it diagnosed and fixed right away and I've it's been trouble free for weeks now. Couldn't recommend them more.

Bought a car from another owner that handed me a file folder full of repair paperwork that JT Auto…read moreperformed. there is a service sticker with an upcoming service in about 2000 miles on the windsheild. I stopped in to ask what needed to be done. Was it an oil change was it a tuneup. They acted like I stole the car. Intimated to me that it was against the law for them to tell me the information I was seeking ...told me it was HIPAA related type thing. I'm literally standing there with the car.. same license plate ...same VIN... gave them all the information they needed to look in the system. She begins to try to give me generalized service intervals. I wouldn't recommend them... if they're not enough of a service to be forthcoming to recognize a vehicle that they've worked on with the work history. If they try to bullshit you about why...they will bullshit about worked needed. I wanted to keep the car there at that shop, but given the attitude of the woman that I was dealing with and given the reluctance to even entertain trying to at least give me the basic. "It's an oil change". I couldn't trust them, and I won't trust them and you should not either. I took this car to Audi and I got all the history on this car from that dealership. All I had to do is show proof of ownership. JT Auto never asked to see that.

I called this shop on 9/24 to check if they had any openings for service and they said they were…read morebooked up until November. They asked what was wrong and I said we have wiper issues, concerned about our safety they said bring it in and we will check it out. I brought it in and employee JT was on it. Within minutes, the vehicle was fixed. Wow now thats top service, and yes, we will be back.

I can't say enough good things about Independent Auto Care. I broke down unexpectedly and ended up…read moreat their shop around 7:00 a.m., well before normal business hours. Even with my stressful situation, everyone was incredibly kind, understanding, and willing to help. They treated me with respect from the moment I arrived and made a bad day so much easier. It's clear they genuinely care about their customers, not just the repairs. Their professionalism, honesty, and willingness to go the extra mile really stood out. I would recommend Independent Auto Care to anyone looking for a trustworthy, friendly, and reliable mechanic. If I ever need automotive repairs again, they'll be my first call. Thank you for taking such great care of me!

If you have a Volvo, Tarn and his team at Independent Auto are going to become your good friends…read more Why? Because Volvos, while nice, are one of the most unreliable brands of car you can buy. They are consistently in the bottom quarter for reliability whether you're looking at JD Power or Consumer reports. If you're a Volvo owner that doesn't believe me, either A) you got lucky or B) you value anecdotes over data. Here is the 2022 Consumer Reports Auto Reliability Report rankings of major automotive brands: 1. Lexus 2. Mazda 3. Toyota 4. Infiniti 5. Buick 6. Honda 7. Subaru 8. Acura 9. Nissan 10. Mini 11. Hyundai 12. Chrysler 13. Porsche 14. Chevrolet 15. Audi 16. Cadillac 17. BMW 18. Ford 19. Kia 20. Volvo 21. Ram 22. GMC 23. Mercedes-Benz 24. Volkswagen (31) 25. Genesis (30) 26. Jeep (26) 27. Tesla (25) 28. Lincoln (18) https://www.usatoday.com/story/money/cars/2021/11/18/consumer-reports-most-reliable-cars-trucks-suvs/6385214001/ Knowing all of this, I somehow still bought one. Why? I was "subscribed" to a Volvo for 2 years and, fell in love. At the end of the subscription, all my payments counted towards the principle and...it just felt stupid to NOT buy it. Now, Volvo is steadily making its money back through maintenance and part costs. This is a 2019 car (XC40) and, already, the driver's side seat heater stopped working. Tarn and his team looked into it, ordered another heating coil and...it still wasn't working. They said I would have to go to the Volvo dealership. You could tell that he said this with sadness in his voice. I have an appointment at Volvo for October 17th, they are charging me $200+ just to DIAGNOSE the seat heater issue. My previous car, a 2006 Acura TL, had 170,000 miles on it over 11 years and never had an issue with any of its seat heaters. Tarn was able to help with my 60,000 mile brake job. The brakes were grinding and his team replaced them for an eye-watering $1,570. After doing lots of research...that seems to be the going rate, not a hideous mark-up. Insane. It took a while for Independent to get the parts. I left my car with them while I was in Fairbanks for work for a week and came back and...they still didn't have the parts. They were kind throughout the whole process and explained to me the issues. And, when they finally attempted the seat heater (that they ultimately couldn't fix, sadly.) they gave me a Volvo loaner car to use, and they didn't charge me to diagnose the issue...as the dealership already has committed to.