An experience with extremely poor customer service and an unexpected souvenir…read more We've always loved visiting the Peabody and the gift shop seemed like the perfect place to browse for a little keepsake while we waited for the famous ducks to arrive. Little did we know, we'd be leaving with a very special (and very broken) souvenir--a ceramic duck, which we've since named Chad after the manager who questioned our honesty. The incident itself was an innocent accident--our young daughter gently bumped into a low table, causing Chad the Duck to take an unfortunate dive. No reckless behavior, no mishandling, just an unfortunate placement of fragile items in a high-traffic area. Instead of a reasonable discussion, we were promptly required to purchase the broken duck and were met with skepticism when we explained what happened. What made matters worse was how dismissively the staff handled the situation. Despite us bringing the broken duck to their attention ourselves, they refused to engage with my wife, avoided eye contact, and simply wrapped Chad up in silence like an awkward mob exchange. To top it off, they even tried to throw away Chad's foot--rendering him about as useless as his namesake--until we insisted on keeping the whole duck (if we were going to pay for him, we were at least taking all of him home). We understand that stores have to account for losses, but making customers pay for accidents caused by poor store layout and handling it with such cold indifference doesn't exactly scream hospitality. That being said, if anyone is in the market for a soon to be repaired ceramic duck with a great backstory, let us know--Chad is looking for a new home. While this experience was disappointing, we still love the hotel and hope future visits bring more relaxing memories...and fewer unexpected purchases. Who knows we might bring Chad back to see where he became a member of our family.

Good souvenir shop in the Peabody Hotel - and more of a souvenir shop of the Peabody than of…read moreMemphis so not filled with things you'll see elsewhere in Memphis. Everything is over-priced as expected but keep in mind you're in the Peabody Hotel and at least 90% of the stock isn't available on Beale Street. Get your rubber duckies and postcards elsewhere, but if you stayed her you probably want the Peabody rubber duck. Lots of t-shirts to choose from, sweatshirts, ornaments, et al. If you've seen the Duck March you should absolutely come in here and look for something. I usually end up with something everytime I'm in Memphis.

This place is so adorable to me. They have comics about your mainstream super heros and comics on…read moresome that you may not have heard of.... even comics that bring out the nostalgia in a 90s kid like myself (they had Duck Tales!). The other great thing about it all is that they had the more expensive ones there in secured packaging for you to see.... AAAAAND they have comics that are considered their $1-2 section so you can leave with something lol. The more exgensive collection is in tbe back but it is wheel chair accessible. The only takeaway away is that it could be a little cramped back there because of how much they have back there. SERVICE The person at the register was very kind and welcomed everyone that came through the door immediately letting them know what specials they had available.

Nice, clean ole shoppe. Parking was interesting. Varying prices, but fair. Could spend all day in…read morethere!

It's time to update this review!…read more Two years ago my biggest complaint was the lack of options for female "build your own character" Lego pieces. Today that's no longer a problem. They have so many girl and boy pieces to choose from as well as a variety of skin tones as well! It's fantastic. The store just keeps getting better, too. There is so much for kids to see and do and that includes interactive Lego games the crew here has crafted together. It's really worth stopping in to check out their selection. Another gripe from my review two years ago was the price point. I feel like this has become more reasonable as well. (This of course doesn't include the prices for some of the very rare items they offer -- those prices are reflective of the availability or lack thereof in the Lego market) The staff here is SO damn friendly. My son left his birthday build-a-bear stuffed animal behind (on accident) and an employee recognized it and ran out after us to return it to us. If you're looking for Lego friends, Lego animals, or unique Lego accessories then I can't recommend this place enough!

Treat your employees better, they are obviously the only ones getting you good stars. Bad…read moremanagement treating good employees like trash, lowballing offers and generally mismanaging what is otherwise a cool idea for a local business.

Fantastic $1 bin! Easily picked out 100+ books, reduced to .50 cents. Incredible latest issue wall!…read moreFound several new issues my LCBS didn't have. Great selection of trades and hardcover collected editions. Also picked up some sought after Green Lantern issues. Staff was super friendly and actually knowledgeable about comics (which is oddly hard to find lately). When asked about a specific book, staff immediately went to hunt it down for me. This is a high quality shop. One of the best I've visited (in the last 40 years).

Came in while they were having a game going on and the guy running a place was very rude. He told…read moreme my cards were fake without even looking at them. He told me that one I had graded wasn't worth what I had a grade of four and I hadn't told my TCA if you wanna be cheap just be cheap and say I'm gonna be cheap and I'm not gonna give you nothing for these because I'm an asshole.

10/10 would recommend to anyone!! My favorite book store! They're always organized and have the…read moremost trending books out. Especially if you're a new found book lover who got inspired by booktok! The workers are nice as can be, they value their customers and help anytime they're asked.

I love Books a Million! There's tons of cool stuff around so even if you don't like to read you…read morestill have a good excuse to walk in and wander around. Or you can make sure your friends/so have something to look at too even if they don't read. They have a nice collection and I appreciated the sales and the coupons.