Who is the owner of the company? Sending out demand letter tomorrow as well as to their insurance company as well. tried to work it out over the phone and while there for an illegal tow at my apartment complex. I got them recorded telling me where they towed it from and honestly I don't blame them. all I did was ask them for the photos of where they towed my car from and they have done nothing but give me the run around. they could easily wipe their hands of it if they did nothing wrong with proof of pre tow pictures. they refused so I have to assume their insurance is liable. as well as the company for trying to protect their contract with the apartment complex. got the apartment on video lying as well and now they are just pointing the finger at each other and nothing telling me that it's the other one's fault . either way I'm suing away on this one and they can fight it out in court. if anyone has had similar experiences please get back with me so we can add to it. read more

Corey came quickly and loaded our car and took it to the mechanic shop so fast we were amazed! He was very professional and polite and I'll be sure to use this company for all my towing needs!!! read more

On September 27th, my family and I attended the Tulsa State Fair and parked one of our vehicles in the Lowe's parking lot across the street. When we returned, our vehicle was gone, and a wrecker company was actively towing numerous vehicles away. We spoke to a driver in a 918 Wreckers truck, who told us, "I don't know who took your car or where it's at." After calling 918 Wreckers directly, we were informed that we had to pay $302.16--cash only, exact change--to retrieve our vehicle. After finally getting our vehicle back, we returned to the Lowe's lot to inform other fairgoers about where their cars might be and what the fees were. While there, we witnessed one of the wreckers having a malfunction while loading a Ford F-150 truck and calling out for assistance. It looked as if the winch broke that was holding the F-150, so they had another flat bed tow truck back up to it, and lifted the F-150 by its bumper. We drove over to record the incident, as we are preparing a complaint with the Better Business Bureau. At that point, an unmarked vehicle with a rebel flag license plate sped up behind us in a threatening manner. The driver, a woman, began cussing at us, flipping us off, and walking toward the tow trucks. When we asked, "What are you even doing?" she yelled back at us, "Whatever the hell I want to." I immediately called 918 Wreckers to report the situation. The employee I spoke with told me they would "call their GM and have him go out to handle it because this was extremely unprofessional". While we were in the parking lot, we also witnessed an older gentleman and his wife explaining to the wreckers that their car had broken down and he had just returned from the auto store with parts to fix it. Despite his circumstances, he was still forced to pay the $302.16 in cash before being allowed to retrieve his vehicle. I fully understand that we were in the wrong with our parking. But the situation could have and should have been handled very differently. This experience was unprofessional, unsafe, and deeply concerning. I am formally filing this complaint in hopes of addressing the conduct, towing practices, and safety issues we encountered with 918 Wreckers. I would also like for the Better Business Bureau to investigate this company's practice of only accepting cash payments. I am concerned about whether these transactions are being properly reported. read more

Called to setup the pickup of our vehicle after a wreck. Spoke with Taylor and got the info required to get the vehicle, cash required, and detailed the circumstance. Taylor assured us that they could assist us and provide a notary. We both took off work, presented at the front desk, and were told we could not pick up the vehicle. Explanation was ridiculous. Individual told us that Taylor "must have misunderstood". Taylor did not / would not come to window. We were told we could not speak with a supervisor, could not have name of owner, "just call the office'. Told daily fee could not be waived for this extra time "due to state law" which is a lie. Will also be reporting to the Better Business Bureau. read more

This company and it's owner are absolute crooks. There was a wreck and traffic was backed up and I had nowhere to go. One of 918 Wrecker's trucks was going down the median and I was in the left hand lane and they clipped my mirror and refuse to pay for it. Rather than them doing the right thing and repairing the mirror on my less than a year old truck, they claim I didn't yield to an emergency vehicle. Traffic was stopped and I could not move over. I would call any other towing service and I will also not be doing any business with Chris Nickel since they use them as their towing company. Guess I am going to have to take them to court to get them to pay for the damages they caused. read more

918 tow has a contract with lowes at 15th and yale during the state fair and my son parked there and they did have small signs around the lowes parking lot we did not see them when my son parked his car there so we could run around shopping and when we came back about 3 hrs later his car was gone there was several tow trucks hauling tons of cars and trucks off and I asked one tow driver if he new about my son's car and he said no I don't no so I called his company 918 tow and a lady on the phone said it would be 302.00$ cash only to get it and she was very rude and didn't care that we wasn't at the fair. So we had to pay and get his car. There was a lady working with 918 tow in the parking lot in a pickup truck that pulled in front of us before we left to get car and she flipped us off and told us to get away from the tow trucks . Ps she also had a rebel flag on front of truck I just thought not very good for a company trucks to have but they suck !!! read more

I had them tow my '92 Ford e350 shuttle bus from the West side of Tulsa to the East side. They had the details of the vehicle and the addresses of locations. On the morning they arrived to tow, after the vehicle was already loaded, they called to inform me the pricing changed significantly. This bad news was delivered in a phone call (Jazmin I believe is her name) sounded like, "It's too bad about the change but it is what it is". She was rude and showed ZERO empathy. It was already a pricey tow, understandably, but now was the wrong time to renegotiate. A day prior, I had already spent an hour calling around for competitive quotes. Not only did they inform me of the price change, when I got upset and said "this is bull$!tt", the customer service rep hung up on me. I immediately called back and said "I am canceling the service, please unload my vehicle." A new person, who was amazing, quickly called back and said they would honor the original pricing. Out of principle, I wanted to say "NO, YOU UNLOAD MY VEHICLE NOW!" But, that would only have screwed to driver/owner of the actual tow truck. Side note: The actual tow truck was an independent contractor; anybody care to guess who took the hit financially because 918Wrecker got the price quote wrong???? Let's hope it wasn't my driver as he handled everything professionally and never attempted to make this my fault. The only reason I didn't submit a zero was their attempt to make things right. read more

I didn't submit a review 2 years ago when I had such a bad experience with 1 driver, that a 2nd man was sent out instead. Much nicer, and explained they'd had trouble out of the other man and how hot headed he usually was. I probably should've written it then but everyone has a bad day. Until yesterday (06/11), when I got the pleasure of driving in front of one of your trucks. About 6:30- 7ish PM, I'm driving on Coweta RD where the speed limit is 45. Noticed him getting close so I thought, this guy is in a hurry so I speed up. I end up doing 60 and it still wasn't fast enough.. he'd get on my bumper again, back up, get on my number again.. rinse and repeat.. all while I'm doing 15mph over. We would've both been screwed if a deer had jumped out of those wood lines or someone pulled out. This is just my OPINION: if they don't care about the people on the road, why on earth are they going to care about your car?? I have a back dashcam and even side cameras from when we split ways at 44 and can see the logo of your company truck.. it's available read more

918 Management Team, We had an unfortunate experience this last Saturday our family vehicle being towed. Saturday night we drove downtown for our sons 13th birthday dinner. The roads were covered in white snow and it took us an hour to get there due to white out conditions. We parked on the street; there was no loading zone sign and we honestly thought we parked legally. When we left dinner we found out our car had been towed because it was in a loading zone which was only marked by white stripes on the road; again it was white snow covered when we arrived. ( Please see attached photo and streets when we arrived ) We ate and in that time I guess someone called us in for being parked in a loading zone. It was 27 degrees out when we left our dinner location and we were without a car. When we finally figured out what happened to our ( 911 had no record it was towed;we reported it stolen ) I had the pleasure of meeting "Heather" from 918. Heather offered us a $70.00 discount and to have the car brought back with no exact time frame on when that would take place. I pleaded with Heather that it was freezing cold and this was an honest mistake; we shouldn't be charged for this and have to wait in the cold. I pleaded with Heather this was still unreasonable even with her $70.00 discount. Heather then called me a "Jerk" and said I would have to pay full price. My wife and my kids are my witness; I never insulted Heather or was disrespectful in any way. I only challenged the tow fee and situation and for 918 to have some decency with us. We paid for a $65.00 family uber ride, and went to the 918 Mingo location. The staff at 918 towing treated us like we were criminals, we had to pay a full price with cash of $349.16 and Heather would not come talk with us. My wife only had to walk outside around the building ( Creepy ) and meet some guy in the parking lot and walk all the way to the back to get our car. I couldn't believe this and recorded it with my phone in desbelief.. I can't explain how terrible our experience was with the 918 staff that night. I'm reaching out to deescalate this and try to offer a reasonable agreement for 918 and our family. I'm happy to eat our uber cost and pay 918 Wrecker $100.00 for your fuel and employee service. Would you all be willing to reimburse us $249.16? Thanks for hearing me out and I do hope we can resolve this with a humane and reasonable agreement. ( Update from Shane ) I just spoke with Jasmine and was told Heather was written up for offering me a 70 discount and they were fair! Wow.. What terrible leadership and a bad company- Crooks! read more

918 Wrecker Service - Towing Near Me - Tulsa, Oklahoma

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918-Wrecker was scheduled to pick up a vehicle at my home on May 19th, but did not contact me to indicate they would not be able to pick up. The company I was selling the vehicle to contacted me the following day and said 918-Wrecker was running late on transports but would be out May 20th. Again no call no show on that date. I happened to look at my phone and noticed the company I was selling to said 918 Wrecker had cancelled the transport due to no response. Again no call-no show. I told the company I was willing to still sell my vehicle to them as long as they used anyone for transport but 918-Wrecker. read more

Fast and friendly service when you need it the most. No one wants to be stuck on the side of the road, so thank God for 918 Wrecker and JR who quickly saved the day and got my car loaded and towed in no time. read more

We are exactly right across the street from 918 wrecker service. However, we had to wait almost three hours for the record truck to get across the street. Totally disappointed. read more

Brandon & Sam were quick, responsive, & reassuring on last hot Friday when we encountered a difficult vehicle extraction task. Very professional & courteous. Both were welcome, we had a good outcome, & friendly service. read more

Cody was absolutely awesome! he was prompt, professional, and extremely helpful during our stressful situation. He was a problem solver when the dealership was gated off after hours and we would highly recommend his service. read more

Called them to have my moms car picked up in middle summer. Took them 3 hours to come to my moms house I can see if the weather was bad but. No I called triple A since they had a contract with them they couldn't give me a straight answer I wouldn't use them if you want your time being wasted read more

I called at 9 AM to have a car towed to the dealership. I was told it would be a couple hours. Three hours later I called again and was told I was next three hours after that I called again and was told that they had canceled my tow ... claiming they couldn't get a hold of me. I had the phone with me at all times. I never received a call they claim they tried to text message me did not get any text messages. They're liars. I think they didn't want to take my tow because it was at a discounted price. I called somebody else they were out within 45 minutes read more

If I could leave a zero I would!!! Drivers are very unprofessional! Hit a parked truck in the parking lot and then acted as if it wasn't their fault! Absolute worst tow company! Have zero regard for others or others property! read more

Showed up an hour late and charged 20.00 more than quoted. Refused to unload car without extra 20.00.

My daughter had 2 flat tires on NYE. I called & ordered a tow. The guy got there before we did. He stayed with the girls making sure they were safe until we got there. He was quick & efficient. I just wish I remembered his name! read more

JR came out quickly and helped me with my vehicle and the wreck I was in. He was very professional and gentle at giving directions since I was frazzled from the wreck. I will definitely call them again if I need help. read more

918 thieves I went to jail bonded out went to get my car back and they told me since the title didn't have my name on the front of it that the notary stamp on the back of it where I bought it was out of date so I couldn't have my car I've never seen a notary stamp go out of date when you notarize the paper and I used to be a notary I just wanted to content and the car they're nothing but thieves so hope they don't tow your car Star I wouldn't even have gave him a star but I had to just post it sorry as people I ever met read more

Last night, my car unexpectedly had a flat, and like many in a broken down vehicle, I was in a stressful position. I called AAA who had 918 Wrecker Service come to tow my car. Never in my life have I had such a helpful person in my time of need, as the driver of this tow truck. Randall Cooper is his name, and he went above and beyond getting my vehicle where I needed it in a timely manner. Sparing some boring details - My destination was far, my car was difficult to load and unload, and I was not very organized. But he was SO easy to communicate with. He was willing to answer my calls or texts and did so quickly. He got the job done quickly and efficiently, and was a very friendly face in a sh*t situation, even at 3:30 in the morning. My stress was eased because of his great work. Thank you Cooper, and 918 Wrecker Service. I appreciate it so much!! read more

Could not be more impressed by Tony's kindness and professionalism. My Jeep would not turnover in Downtown Tulsa and he came to the rescue- checking the health of my battery, identifying my starter as the issue, turning it over for me, then advising on next steps. Quick response time, fair pricing! read more

It's a rainy day and my little sister got a flat tire. While I didn't get the drivers name, he was friendly and offered great customer service. He did his job and even made us laugh. While having car trouble can sometimes be a headache, it's nice to have a friendly service to help ease the frustration. We will make sure to use them in the future. read more

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Wrecker run in with Owasso police department and unfortunately ended getting my vehicle towed while I went back to Tulsa to serve out some failure to pay old warrants. As if my luck wasn't crappy enough I sat in jail 28 days and literally had one day to make it to "tow yard" and try and reclaim everything I owned..(which was in my car). Sadly I lost so many things I could not believe how much was stolen. I just got my son a new under armor back pack that I first noticed was gone.. then I realized my whole tool bag, had 20 volt drills and batteries, Sockets, Ratchets, not much but what I had I had worked hard for and bought with my hard earned money. Basically my whole car had been ransacked which was a complete Let down my wife had several items stolen. I just wanted to let the truth be known if you get picked up by Owasso PD &your gets towed by 918 towing I hope you don't wind up like I did with basically my whole life was in this car and anything and everything of value was gone.. not to mention I couldn't afford the $700+ in storage fees to get the car back and exactly 30 days later on the dot they were already making moves to sell my car. .. I feel like I got robbed ???? By the good guys?????????or??????? I don't know. I just had to share this that way if I'm not the only one maybe out voices can by tighten up the crooks at 918 towing read more

their driver mason arrived to tow my truck. told the driver my engine started knocking so I needed it towed... what does he do? hooks up to my truck then he goes and starts my truck and starts winching it up. leaving it running and knocking all the way up. called the company and even called AAA who arranged the tow. engine is trashed at this point and cant even get a call back. based on the pic... can you tell me why the engine needed to be running... wheels straight. no need. so at idle 700 revolutions per min.. over 700 times it knocked going up that truck bed. damaged crank beyond repair, piston and rod made contact with the cylinder head damaging all three..$1000 in damage and company wont even acknoledge me... read more

918 Wrecker Service - Towing Near Me - Tulsa, Oklahoma

Levi was amazing. He helped me get my car to my house and identified exactly what was wrong with it. Very professional, awesome guy. Very good at his job. I was very impressed. Speedy fast too, I barely had to wait even 15 minutes. 100% recommend. Give this guy a raise! read more

Called for tow, told 30 minute wait so we wouldn't call anyone else, then waited an hour and called to ask what's up?? Told by lady that our driver was dropping a car off and would be on his way shortly. Ended up having to wait 2.5 hrs to get a tow that is in broken arrow. Not the drivers fault, just 918 trying to secure customers by lying about wait times. Eventually got home read more

These guys were recommended by the car dealership I needed my sister's car taken to. Supposed to pick up the car in 20 to 25 minutes. I called them back twice and they were always 20 minutes away. Waited almost two hours. I called their office and canceled the tow. Terrible service and unreliable. read more

This is a shady company company in North Tulsa. Don't use them. They towed my vehicle from a private property. It was illegally done. They demanded cash and were rude and unpleasant. They provided an unsigned receipt/document without any reason why the vehicle was towed. read more

They were nice on the phone. They advised they would call before going to pick up our car. They didn't. They called after they were there hooking up. They advised they give a discount for paying cash, but didn't tell me you can't pay the driver. You have to go to their facility. Their dolly had a flat while towing my vehicle, so they pulled my driveshaft. While I can understand that, when they dropped the vehicle off at my mechanic they didn't put it back on. They just left it on the ground, and asked him what he wanted to do with it. I called their office to advise, and they said they would call back. They never did. While the overall experience was ok, we won't use them again. read more

They deleted my google review so i'm coming here :) this business is terrible they had some guy scouting the parking lot and WATCHING people walk to the fair just so he can call this company to tow them. They were very rude and unprofessional on the phone and in person. They required exact cash which is inconvenient and sketchy. Upwards of $250 just to get my car?? They ruined alot of peoples nights and I hope they have the day they deserve! read more

Blake came out to change our tire in the parking lot of Woodland Hills Mall. He was VERY helpful and considerate! We are so grateful that he was so knowledgeable and experienced! read more

This was the first wrecker I called, I wish I would have called just one more. My car broke down and I was told they could have a tow truck in 30-45 minutes. I waited an hour and half and called for an update, it took another hour more. I don't mind waiting 2.5hrs, just give me an accurate ETA! I asked for a quote price over the phone and it seems he just made up a price. The total came to slightly over $100 to tow the car about 10 miles. Price seems high and service is slow. The driver was on his cell phone texting the whole time he loaded my vehicle and did not care about the cars waiting on him to finish. He would text for minutes in between strapping down the car. Very rude. read more

Worst towing company in Tulsa. Parked in a location that had some temporary no parking signs. Parked on far edge of large lot no signs were there. Apparently applied there as well. When I returned my vehicle was gone. One of their tow trucks was in the lot. I asked him if they towed my car. He said he will go to other side of lot and find out. I waited for 25 min. he never came back. He told me he would find out just so he could drive away and not deal with me. I never saw his truck in lot again. After he needlessly wasted my time. I ended up finding out from someone else what I was supposed to do. They told me it would cost about $250.00. They would only take cash. When I got here to paid they told me they will not give you any change, that they keep the change. I did not want to give them about an extra $12.00. I was lucky to have a friend that had change so I was not forced to overpay them. They also had me sign something that said they were not responsible for any damage they may have done to my car. When it was time to give me my keys, they accused me of being drunk and would not give me my car keys. They said alcohol was on my breath. The last time I had any alcohol was over two months ago had 1/2 of a beer. I told them to give me a breathalyzer or smell my breath. I advised them I was a diabetic and not a drinker. They said show me your glucose meter. After arguing with them for several min. They finally agreed to give me the keys to my car. I was extremely offended and appalled that because they did not like me they would make up stuff to harass me. The worst experience with a company I've had in the almost 70 years I have been on this planet. I would never use this company. Keep away from them!!! read more

AT least one other poster has had the same exact experience I did (on Google Reviews).... hmmmm wonder whats going on here! My car was parked legally at my apartment complex that I live at. Someone removed the current year sticker from my car at some point and I didnt notice. I received a tow notice given 24 hours to get the car move (or the problem fixed). This company then proceeded to tow my car several hours before the notice was due. Its just straight up extortion here folks! They so far tried to blame it on the apartment complex, then, when on speaker phone with the apartment manager, admitted fault and said they were not going to do anything about it. It does not seem likely they are going to make this right, but if they do, Ill remove this rating. read more

I accidentally locked my granddaughter in the car last night. We called AAA and they dispatched 918 Wrecker Service. The entire process took 15 minutes. When Blake heard that a baby was in the car, he treated us like we were his family. He called and reassured us that he was on the way and knew how important it was. He got out of the truck and acted like his own baby was in the car. What a great person. Thank you 918 Wrecker Service and Blake!!!! read more

Had a car towed 3 miles and they charge $249 "because that is what the state allows". I like giving my business to companies who don't try to take advantage of people. read more

David the driver was super fast and efficient in a time when I needed him quickly. He was very professional and got me to my destination where I could get my pick up fixed in a hurry. I appreciate their professionalism and how quick they work. read more

918 Wrecker Service - Towing Near Me - Tulsa, Oklahoma

Best service! I had a previous tow company not show up for a scheduled appointment and then insult me on the phone. I called 918 wrecker basically in tears and they sent a tow truck under 2 hrs and follow up with me within those 2 hrs. The tow truck drive took care of my car, was very professional and kind. Definitely recommend! read more