If you are stuck with Spectrum, I recommend switching to Net NV. For July, my internet with…read moreSpectrum had dropped multiple times throughout the month for a couple of hours each day. I've finally had it and shopped for a different internet provider, except we only have AT&T and Spectrum. AT&T Fiber wasn't available in my area. It wasn't until reading up on local companies, that I discovered Net NV. I wasn't keen on wireless since I am used to wired connections and I needed a stable connection, but I was at my limit and decided to try them out. Boy, am I glad I did. I made an appointment late in the night, and they contacted me in the morning saying that they were able to come the day of since they had a spot open. I wanted the 500 Mbps to 1 Gbps internet service level, but the technician mentioned it depends on the line of sight to their towers so he let me know what was available after he got down from the roof. Turns out my location was within the range and I was able to get what I requested, yay! It is $89 a month for my internet service level. The Setup Fee was $99 dollars. Payment can be made online through their portal. Friendly communication, service, and great staff. Switch if you can! Also, you can see the status of their services at https://netnv.statuspage.io/

After a miscommunication, the owner personally called me to talk through my experience with their…read moreservice. I truly appreciate that he cares enough about his business and his customers to reach out and make things right. It is clear this small business is working hard to stand out against competitors. I respect the effort and am glad to see they have a commitment to customer service.

I have been a customer of GBIS for years and want to commend them for their great technical…read moresupport. Jeff and the rest have always been so patient and knowledgable, taking me from dial-up (back in the day) to DSL. And now they have more hi-speed options. Bravo, everyone!

Other than the one time they turned my information over to the Secret Service, the internet service…read morethey provided was great! Fantastic tech support department they had also! I highly recommend these guys. Much better service and support than you'll receive from the Telco's.

I was in here the other day and left with a new Iphone 17. I always make appointments prior to…read morevisiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month.

I stopped in Spectrum to turn in some equipment…read more There was an older man in front of us, talking to the Spectrum Employee (a young man with a large neck tattoo). The employee was yelling at the old man about an account issue. The customer was clearly unable to articulate the technical issue, and the employee started yelling at him and said, "I'm not going to go over this with you again", repeatedly and told him to leave the store and to come back with someone who could talk about the account. It was sad to watch this, and I felt terrible for the old man. No matter what the issue was, the employee should not have berated him or yelled at him. This was not a good experience at Spectrum.

I needed to run by the Charter Store in Smithridge to return a piece of equipment. This place is a…read morebit of a joke. I think they are dealing with a lot of mismanagement. When you walk in the store is divided into sections with the emphasis on their mobile phones. Services like Internet, cable TV and related are the other end of the store. You sign in on a (filthy, even by pre-COVID standards) touch screen that was so dirty I felt like I needed to wash my hands after interacting with it. When you finally got to talk to someone they were friendly enough and tried to help but it was going to be over a 2 hour wait time just to return my Internet device. I ended up going to the UPS store to do this. It's free to drop off there - just be sure you keep your receipt. It took Charter over a week to realize the device was returned and credit the account back. Charter and companies like that get away with the lack of customer service because there isn't a lot of competition. WIth 5G and high speed satellite Internet coming online that is about to change. It will be interesting to see if that finally get's them to fix their customer service issues.

Spectrum is the worst. Frequent outages in the Lake Tahoe area. Lousy customer service. Tried to…read morechange my plan to save money by reducing the channels in March because it was a second home. They said they put it through. Got a big bill in April. Called in April. Found out that they did not set it up. Discussed setting it up. Picked new channels and everything. Got a whopping bill in May. Called again. Said that they should have told you that I had to pick up a new modem to change the plan for the TV channels. Never was told this before.

Stopped in to get some phone stuff sorted out. Needed to do all sorts of activation, purchasing and…read morevoodoo wizardry, I had previously wasted hours talking to a phone rep that made my life miserable. Carlos was able to help me get every sorted out and organized. It was a bit of a mess beforehand and now everything seems to be in order. The store also has all of the latest phones, cases and accessories. It's also generally not crazy busy. It took a while to get things sorted and I had to call customer service while I was there. They customer service person was a bit of a pain but the store guys got on the phone and were able to figure everything out. They're pretty helpful here and that's refreshing to see at a cell phone store.

Worst service ever! They won't close my account. They gave me the transfer pins to move them to…read morespectrum... and told me to call back to close the account. When I called back they said they couldn't close my account because I no longer had a phone that they couldn't close verify me with by sending a pin. WORST SERVICE ever!!!!!!!!!!!!!!!!!!! They are damming me to try and get another payment out of me!!!!!!!!!!!!

The store was clean and orderly. Stephanie assisted me with a phone problem. She was friendly and…read morevery efficient. She solved my problem in less than 5 minutes. She's very knowledgeable about the cellular system. This Verizon store has great employees. They have alway solved our phone problems. Thank-you for always being there! I highly recommend this store.

I have had problems with this store start of being a customer here. The first associate I dealt…read morewith for my wife's IPhone was phenomenal and from there it was garbage service and lame excuses. Today I went to get help with a screen protector and was dismissed with we can't help you with that. There customer service was atrocious and nonexistent I have had better service in New Hampshire, Maine, and California. I am ready to switch carriers.

I know you have a lot of options when it comes to mobile and Wi-Fi. I just want to recommend…read moreSpectrum. Today Victor came out to troubleshoot my Wi-Fi and he was on time, friendly, patient and helpful. He took the time to write down my password for me, explain everything and make sure I was totally dialed in. My mobile is only $30 a month for unlimited and my Wi-Fi is reasonable too.

Call center. Terrible customer service. Called to cancel service. After multiple times tell the…read moreagent I just want to cancel have new internet provider. She continued to make offers I clearly was not interested in. I finally told her to just cancel my service and she hung up on me. Four weeks later I received an email stating last notice to return equipment. So I loaded up everything drove to Sparks where I had to wait and wait and wait to turn in the equipment. I guess you need an appointment to return equipment. Worst customer service ever. Improve by listening to customer. Don't bagger them into buying something they don't want. I actually went to the store on McCarren.

The AT&T store on W 5th street flat out lied. We bought 2 phones which my husband repeatedly…read morediscussed paying in full for. The sales associate assured him that the quoted price was the full amount. It was not, we are on a 36 month payment plan. We realized this after the 14 day return policy had expired. I have tried to resolve the issue and AT&T has just said too bad. I could have bought the phones off of the internet for the price I paid in the store that which the associate assured me was the full price, instead I now own a 2022 phone that I am paying $500 for and a Samsung that I am paying $700 for. AT&T truly is the worst.

Jazz was extremely helpful and honest. I will definitely recommend this store to my friendsread more