I was in here the other day and left with a new Iphone 17. I always make appointments prior to visiting any phone store and this one is no different. I made mine for after lunch since everyone is happier after a bite. Lol. This is my Spectrum store of choice although I live closer to the Los Altos/Disc store. The customer service is better here than the other stores I have been to. Dion helped me with my kids phones and I'm looking forward to coming back to upgrade mine when the new Galaxy comes out next month. I hope either he or Elijah help me with that. My most recent visit was with Elijah. I felt bad that there were only two of them, but the line was out the door. While Elijah got me set up with my new Iphone purchase, I was able to help an older gentleman pay his bill on their kiosk behind me, so he didn't have to queue into the line. Thank goodness after about an hour being in there two more people came through the doors to help the other customers. I'm happy with my purchase and the customer service I receive at this store. I'll see you guys in about a month. read more

I stopped in Spectrum to turn in some equipment. There was an older man in front of us, talking to the Spectrum Employee (a young man with a large neck tattoo). The employee was yelling at the old man about an account issue. The customer was clearly unable to articulate the technical issue, and the employee started yelling at him and said, "I'm not going to go over this with you again", repeatedly and told him to leave the store and to come back with someone who could talk about the account. It was sad to watch this, and I felt terrible for the old man. No matter what the issue was, the employee should not have berated him or yelled at him. This was not a good experience at Spectrum. read more

I walked in and asked this employee if he could help me. He looked extremely put upon and I was almost afraid to ask him for help,. All he said was "what do you need?" I asked him if he could help me settle a situation where Spectrum was asking me to return equipment that the tech visiting my house switched out and took the old equipment with him. He said I cannot help you, call the customer service line. He refused to look up my account. He was very rude. I didnt catch his name but he was a thin hispanic fellow with alot of tattoos. This guy is not suited to this job and should be investigated. Most of us are paying dearly to have your service and deserve to be treated fairly and graciously. I felt a little humiliated when I left the store and I didn't like that. read more

As bad as it gets! Matthew and the entire staff need to be replaced. Pushing products that are not appropriate while giving rude service with a smug grin. The answer to a "customer" shouldn't be " CALL THE 800 NUMBER IF YOU WANT HELP" when you have taken the time to come to the store for "service." read more

Terrible customer service john is a liar and has been on lunch for over an hour and the other associates here are not helpful either they keep telling me to wait on John. John told me to come back in 20 minutes I been back here waiting over an hour now read more

Well I had an account with AT&t in one with T-Mobile it was costing them already 15 1600 each year two phones 70 bucks a piece doing a crap quite simple we went with spectrum they offered us two cell phones unlimited 500 gigs is more than enough for either one of us you don't like video games and do any religious things other than going online buying things cell phone and texting $30 for two phone lines and it's a very good deal for us and then next it'll be $30 a line that's saving us 1400 with going with the other guys and for $60 we have internet and streaming and back up battery it will run for several days should the power go out so if they call it they're forever kid strongly recommend them read more

I needed to return some equipment as I cancelled cable services I didn't use. It's Sunday and I walked in about 12:30p to a store full of people scattered all about. As I walked to stand in line, the male employee asked if I had a return, to which I said yes. He annoyingly informed me that he was the only one working and that everyone in the store was in front of me. Then he suggested rudely that I go to the UPS Store, where they can take my equipment. I totally get that it sucks being overwhelmed and the only person working, however, it really doesn't take much to nicely say that UPS Store is considered a return center for Spectrum and that I could possibly receive quicker service with them. Of course, I left and went to my local UPS Store, where they were more than happy to help me. I hope the guy's day at Spectrum gets better. read more

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We had spectrum internet service for years. The price kept going up. We tried T-Mobile and what a difference. We always wondered why our 4K televisions never look like they did in the store. While packing up the spectrum modem and router I noticed the modem said "2.5g" on the side. We were paying for 5g and never got it. Our TV's have a real 4k picture now and the internet is fast. There should be a class action lawsuit against spectrum for faking 5g. Beware of this company. Look on your modem for the real speed. read more

Terrible customer service went in because my phone wasn't charging. The man at the counter told me so rudely we aren't a phone repair shop. Go to a phone repair shop. He was the tattooed guy if spectrum sees this. He was so rude and I'm not the type to call out anyone but his demeanor was so off putting. I just asked if they could fix it and he said no I can sell you a new iPhone but you'll have to go to PHONE REPAIR SHOP. The audacity he thought he could speak to me in that way wtf no thanks I'll be moving my phone service asap. read more

Would give ZERO stars if I could! Before it was my turn in line I heard one of the spectrum reps tell another customer he (the rep) didn't want to upgrade his phone because it was going to take too long. Then proceeded to push getting the customer a new SIM card. When it was my turn I asked about getting a phone upgraded for my grandmother and he said I wasn't an authorized user. When I asked how to become one he said I can't help you further I need you to step aside so I can help other customers. Really rude and started to laugh then said openly "I'm sure you all are on my side" he kept saying he was doing my job but he was in fact a miserable worker who didn't take his job serious. As I was walking away an older gentleman walked away and said "I'm not going to have them help me. His representative skills are terrible and I will not give them my business" Shame on spectrum for keeping employees like that. read more

After a good experience with our new home internet setup, we decided to take advantage of the free 12 month mobile line bonus that came with the new Internet service. Eric at the Mae Anne store in Reno was helpful, knowledgeable, patient, and generous in deciding on a phone, transferring a current number, and setting up the new service. No hard sales or hidden agenda, but easy going and transparent. (...and a Smashing Pumpkins fan...) Thanks! read more

While I was out of town, a task was given to The head of household.. Fix the problem with the cable box and the router.. Task was completed.. went to the cable office and waited in line for over 45 min on Monday. Came home with a new cable box and a router.. Nothing but problems.. our ring and Alexa devices are not working.. Plus our bill was hitting $180 a month.. Called today and the rep said to take back the modem, because it was outdated.. He was able to get us an appointment at the furthest store .. The worker at this store apologized saying the modem we were bringing back has a back up battery and that we didn't need to come to the store. He set up an appointment for the tech to come out on Monday.. We were able to reduce our bill and if he can get us up and running I'll be a happy customer! read more

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We have a home in South Lake Tahoe and we are down more than we are up. We have swapped out parts, we have had techs come out, it is just awful. We thought it was maybe our location but we recently rented a home nearby and it was down more than it was up there too. Horrible horrible horrible. We pay a lot for crappy internet connections. Can some company PLEASE give us a better option? This is ridiculous! read more

This place is so slow. Your suppose to login on a iPad. Yet people come in and just hop in line. You have workers just standing there. I even asked a worker that was just sitting down and he said "I won't help you" Then another one just walks out well there is a 50 minute wait. I just really hope people know that I have a opportunity to change providers. THIS IS A PLACE I WOULD NEVER GO AGAIN read more

Spectrum - People standing around not helping anyone - Internet Service Providers Near Me - Reno, Nevada

If you have a problem that requires anything more than learning how to turn your phone on, don't bother going to this place. The two morons inside tried every which way they could think of to get out of helping me and I regrettably swore at them and was told to leave. I don't think either of these guys could even get a job at Mickey Ds either. I would never hire either of them. read more

The customer service experience I had was extremely disappointing. I had to go back to the store several times to upgrade my phone, and even after placing the order, we discovered that they had the wrong address on file. After one of the visits correcting the address. When I asked the agent to correct the address, he informed me that he was unable to do so. As a result, the package is now being delivered to the wrong location, and the entire transaction has to be canceled, which will take a week to finalize. This means that I have to go back to the store and deal with your sales associates who have proven to be completely incompetent. I am not looking forward to starting the entire process from scratch. I would like to express my frustration and disappointment with Spectrum on Mae Anne. Thank you for taking up three weeks of my time to address this seemingly simple matter. read more

Vanessa was wonderful! She welcomed us with a friendly smile and greeting right away. She helped us with our mobile phone technical support quickly and confidently. When Vanessa is the agent helping you, it will feel like winning the lottery. Thank you Vanessa! read more

Thieves. Canceled my services and returned equipment 2 days after the new billing cycle. They are STILL charging me $90 for the services I already canceled. Don't know how this is legal. Take your business elsewhere this company will rip you off. GFY to this dogshit of a company read more

When I went to cancel my cable due to their extremely high prices, they refused to prorate my account and return unused funds. According to them, since it isn't required by law in Nevada, they don't have to prorate the bill. Then, I took my time to go and wait at their facility to return their equipment, again they do not refund any monies, although the entire time you have their service they charge you equipment fees. And still with all of the monies they are raking in from their policies the cost of having cable is highway robbery, and their service has many issues and quality is in my opinion is 75%. Since I have canceled the cable and gone to streaming, not only am I saving $150.00 month, but I also haven't had the interruptions in programming that I had before. So, if at all possible, I would suggest streaming for far less cost and better reception. read more

I have had the best experience every time I have been at this location. They go up and above to assist the customer with whatever they may need. At least they have with Me. I have seen rude people Who walk in cussing. Inpatient. Unwilling to corporate or follow procedures like sign in like every one else has had to do. And walk right out. The gentleman are welcoming. And have always been friendly when ever I have had them help me. Keep up the great work guy's. Your truly appreciated. Thanks for all your assistance. read more

Went in to return a box and ask a couple questions. This is not the place to get service, fake corn row hair dude has serious issues. Simple question is to much to ask you just get attitude. This store needs serious overhall. Dare the manager to reach out. read more

We bought our home 2 years ago and signed up with Spectrum. Our internet/ cable has gone out pretty frequently; like during a snow storm or on very windy days... Ours went out yesterday all day and I literally was ticked. My daughter works for Apple and needs the internet since she get to work from home. She had to use her Hot Spot for all her conference calls. The technician Nevel came out today and had to replace the wiring in the ground. He also had to change the wiring in the box outside. The wires were corroded and just old. This home was built in 1990 so they could have been original. Nevel was very sweet and accommodating to us. He was here for 1 1/2 hours fixing everything. It's pretty crazy how we are so attached to our Internet just living our day to day lives. Especially now when we are social distancing. read more

When we arrived we asked about specials and the new address if we could get internet set up he said it was based on our new location- he said your place isn't set up for high speed, and that we could only have 300MBP for $49.99 plus another $5 for the router to rent. I said so what your saying is we can't get high speed, Internet at our new location and yeah it's probably because your location is a older place, I said it's a brand new place. He said well that have a poor set up and the only speed you can get is 300MBP, I said oh okay- so I called my spectrum account, to see if I could transfer it they said about transferring it to our new location she said absolutely! I said so our high speed internet can be transferred at the 500MBP she said YES I said at the $49.99 yes! And here this guy at the location wanted to cheat me. read more

All of us, a family of three, went there without an appointment. We were switching our mobile carriers from AT&T to Spectrum. Now, my husband being a tech geek, he got everything ready for the switch. Our rep, Jacob, came to help us right away. Very capable, pleasant, and efficient. He was very complimentary of how prepared we were. Everything was clear and done correctly and quickly. Thank you Jacob! read more

The worst company you can get if you try to cancel your service. I have been waiting for more then 2.1/2 hours on the phone still not being help. read more

Spectrum bills you for a full month AFTER YOU CLOSE YOUR ACCOUNT. They do not prorate your account, so if you use it one day, you will pay for 30 days. read more

After almost a year of no service or intermittent Internet service, with over seven technicians coming out to the house and replacing pieces of equipment, John Briggs was able to solve our problem. We finally have Internet! It was very hard working from home and our provider options were limited. I'm so grateful to John Briggs. He was extremely kind, thorough and knowledgeable. Great Tech! read more

Jonathan was very friendly and helpful. We went in with questions about the modem and our mistake of accidentally ordering it online and he was very efficient and saved us from not having WiFi for 3 days. read more

HORRIBLE ! ! I Im a new customer at Spectrum in Reno? they dropped off some of my equipment at my apartment office? my receiver wasn't in the delivery? does he anyone know how to call them? it's like now I've payed but don't bother us? read more

This location is fairly new in this shopping center. I'm glad it is there saving me from having to drive clear across town to drop off equipment. The staffing situation needs some serious help though. When I arrived there was only one person working and a line of 3 people (I was 3rd in line). Shortly after me several more people came in. It was clear the worker was new, so his processing time was quite slow. there is a kiosk to check in as soon as you walk in the door, but no indication as to how long the wait would be or if there are any quick options for those that might be able to self serve. There are not many places to sit and wait for your turn. About 35 minutes after my arrival, another work shows up to help. It's finally my turn, and all I need to do is drop off equipment for services that have already been cancelled. Though just my luck, the worker cannot pull up my account properly and cannot accept my return in the system for some reason. (I had the new guy). The other worker tells him I only need to hand over the equipment and be on my way. Seems simple enough, but no one said this from the beginning. The store really should have a drop off area for situations like mine (and another lady that came in) where we only need to hand it over and nothing more. This would save so much time on the customer end. Really hoping the customer service process improves soon. Spectrum is not the easiest to deal with via in store or on the phone. read more

Spectrum REFUSED to turn off the tv subscription unless I would agree to pay for an upgraded service. They also stated I would HAVE TO PAY $75 a month for the tv service (That I neither needed or used) unless I agree to the upgrade. When we declined to upgrade the sales person was really upset and my husband told him that we did not want to be sold anything we just wanted to stop the tv service. I can only guess it was because we refused to upgrade that they turned off all of our services the next day. When we called to find out why our service was cancelled they said we voluntarily requested a disconnect of all services. Our business lost over ten thousand dollars in business because of what they did. Unfortunately they have a monopoly on internet service in my area and they know that and treat you like cra4p unless you agree to buy more products from them. If you have a choice STAY AWAY FROM SPECTRUM AT ALL COST!! they wouldn't even stop calling me to try and sell me on cell phone service even when I asked them multiple times to not call, I am even on the national do not call list but they ignore the list and call any way. for awhile they were calling three times a day. AVOID SPECTRUM - THEY ARE DISHONEST and play dirty. read more

We switched from ATT mobile to Spectrum mobile because of the price they are offering. $29.99 unlimited for my wife and $29.99 for me. 2nd or 3rd month my bill jumped way up and I called them and they stated one line was on the unlimited and the other was by the gig. I stated I never requested to go by the gig in fact the lady in the store talked us into 2 new phones stating our new phones and phone bill wont be over $120. I confirmed again that it was going to be $29.99 each for my wife and I and she said yes again. I have called several times since and they have put both on the unlimited plans, however, they are charging me $15.00 more for a upgrade. I keep telling them this is what I was told when I purchased the plans and there should not be a upgrade fee every month. It was not my mistake! I have wasted 5 hours of my life trying to get this straightened out and have payments that we were told we would have with both unlimited. Now Im heading for the store tomorrow. read more

I guess they don't want my business! Went in And saw two customers and three employees. Waited an awkward 5 minutes. Not even Glance up from their keyboards to acknowledge a customer was waiting. For all the money spent on spectrum mass mailings, they should spend some of it on teaching their employees on how to greet a customer! read more

Non existent staffing. Check out the photo. I have defective equipment to exchange. My time is apparently not all that valuable. It is laughable that they have phone service as well. read more

Spectrum - Hey what's the rush. It's just your time after all. - Internet Service Providers Near Me - Reno, Nevada

Your charging me money for Wi-Fi that functions whenever it feels like working it turns off and doesn't turn on and then after I turn it back on it's as slow as if I didn't even have Wi-Fi I don't recommend charter spectrum go somewhere else after you see this the Wi-Fi is bad read more

Called Spectrum wanting to cancel service since they went up 20.00 for internet.. I was told that since my billing cycle was into the 2nd day I would have to pay the entire month they don't prorated. Advice check your phone services (T-Mobile they charge 50.00 a month) They are way cheaper. The customer service was not helpful.. actually rude that that they don't prorated. I said two day into the billing cycle and they charge the entire month? I was told call back just before the cycle ends to cancel. So disappointing. Never again Spectrum. They do not try to help their customers in this crisis. So disappointing. Never again!!! read more

This company has been ripping us off for years. Now they advertise internet service for $49.00 a month, but current customers are paying much more, and Spectrum will not give current customers the new rate. I know there is not much choice here in Reno for internet service; AT&T is no better than Spectrum. If you do not have Spectrum internet service, do not buy it. If you are stuck with Spectrum, try to find another service. read more

Customer service is not a priority. I recently called in to have my service from tv, phone and internet to internet only. I call in four times to get my situation resolved. The first time, I was on hold for an hour and gave up. The second call lasted 40 min in hold and my phone battery gave out. The third time I called, my call went dead on their end after an hour. The fourth time, I was on hold for 4.5 hrs (with my phone in the charger) and I was connected. The hold messages offered other services available and mentioned a special student program that was adding to the wait time. If they run a high volume special program, wouldn't a separate call number make sense? Good customer service is certainly not a Spectrum priority. I would not recommend Spectrum due to their poor customer service, dropping off channels that were available under my original service and continually increasing fees and costs while in contract. I have moved totally to streaming services. I am saving money and can change services without the the challenges experienced from Spectrum. read more

Can't say much about the quality of service because we've only been with them a short time, but this is one of the most difficult companies to deal with that I've ever encountered. It's all but impossible to get a human on the phone, and if you do, they're unlikely to be able to help you. There really is no excuse for such crappy customer service. read more

The staff at this location are cool but spectrum mobile... don't get involved these people will take your money give you the run around then hang up. Can't talk to management. Scammers, frauds, and horrendous, horrible customer service! WARNING!!!!!!!!!!!!!!!!!!!! read more