I needed help with an apartment move put cleaning - Shell was super responsive- professional and…read moreaffordable- The apartment was cleaner after she was finished then when we moved it- it sparked... She takes great pride in her work!!

If you want someone who is reliable, pays attention to detail and takes pride in the work she does,…read morelook no further! She takes her time to make sure everything is clean and goes above and beyond. We are so happy after our house gets clean!

We had a filthy house after an extensive bathroom remodel. Dust and grime covered everything. The…read moreMaster's Touch Cleaning Solution came in to do a post construction cleaning. Now we feel like we have our house back. They are so polite, thorough, flexible, and professional. The communication of schedule and cost was outstanding. Highly recommend.

I called today and needed help for my son's apartment - not only did they agree to come but they…read morecame about 3 hours from my service request - I'm so grateful for the speed at which they responded and the job they did - and willingness to get it done the same day - I really did need it done today , but it was so thrilling to have them agree to come ! Great to see a company that is so open to serve and do it with such great communication ! Thanks you so much , grateful for your help ! Do not hestitate to call this great company ! Greta value and Great company. So impressed how they responded so quickly !

Servpro was one of several companies offered by our insurance company to help clean up following a…read morefire. They were not thorough, damaged cabinets by trying to improperly removing shelf liner which ruined the finish, left dirty hardwood floors which I cleaned myself but needed reminded to come in and clean the carpets. Further at the end, they tried to bill us for items they didn't do and charged us more for the cabinets than what was charged in the quote that we obtained for them even though they used the company we got the quote from. When I asked for the receipt, they wouldn't provide it even though it would be needed for anything warranty related. They didn't want us to know! Very disappointing they way they do shoddy work and try to scam people who have just been through a disaster!

Read and Learn, and Pass it On. On the evening of 3/29/21…read moreour father's home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This Cedar Rapids home is a pillar on First Avenue's Northwest side and has been in our family since our grandmother purchased it in 1951.   3/31/21 was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner, project manager, our father, as well as three family members, and our insurance claims representative, were present at this meeting. They assured our father that SERVPRO could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months.   At the time, it was reassuring that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as "cleaning". Little did we know that this journey would consume almost three years of our lives. Nov. 29, 2023, marked 32 months to the day that our father signed the contract.   The exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty.   Our father passed away on 10/2021 and was never returned to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company and family members who eventually purchased the home were forced to reapply for mortgages due to the expiration of rate locks. By the time they could close on the transaction, their interest rates had increased by over 2%.   Because the project manager was rarely on-site, many unnecessary setbacks occurred. On 5/8/23 the SERVPRO project manager admitted to his failures in a meeting with our family and several Cedar Rapids Building Inspectors.  He assured us that he would "Make it right". This never happened.   Here are just a few of the challenges we were met with: - Multiple subcontractors were used during the reconstruction, including out-of-state subcontractors. Their availability was limited and sporadic. When one subcontractor failed to complete a job, another had to pick up where the first one left off. - The errant disposal of original wood trim that had not been damaged in the fire. New wood base and case moldings had to be milled - and our family was charged for this work. - Family heirlooms were lost at the ROBARB, LLC dba SERVPRO of Cedar Rapids storage facility. - Over $4,300 in damages to personal property were incurred during the move-out with White Glove Movers, as well as during the cleaning process at Servpro's facility in Hiawatha, Iowa. Damages were paid, but their sub-contractors and employees lack the expertise required in dealing with vintage and antique personal property. - A water leak in the kitchen ceiling damaged newly installed drywall due to a sub-contractor failing to properly install a water line -The side entrance to the home was secured by a pole for 2.5 years before a new door was finally installed.   There was a 56% increase in costs from the initial dwelling claim estimate to the actual invoice. The final invoice was 18% more than the actual assessed value of the home. Homes have been built from the ground up in much less time than it took SERVPRO to complete the restoration. If a natural disaster or any unexpected catastrophic event impacts your family, take the time to thoroughly consider all your options. SERVPRO may tout themselves as trusted leaders in the restoration industry with promises to return your property to "like it never even happened" condition but be prepared for a journey that will leave you questioning the capabilities of this business, as well as their ethics. We are steadfast in honoring our father's legacy. He was a lifelong Cedar Rapidian and proud WWII Veteran who believed that ROBARB, LLC dba SERVPRO of Cedar Rapids had the utmost concern for our situation and would complete the repairs of his home in a timely manner. He came from a generation that entrusted people to follow through with what they said they would do. This company failed him miserably.   If our parents and grandparents were alive today, they would be demoralized by what has transpired. Share this review with those who may benefit from it. some Note: Photos of the interior were taken over 2 years post-fire. Please educate yourself and read our account in detail at: https://www.facebook.com/gregamy.stewart/ Greg & Amy (Hanson) Stewart Fairfax, IA   #consumerprotection #likeitneverevenhappened #cleanup #firerestoration #servpro #cedarrapids #disasterrecovery #mitigation #iowabusiness #insuranceclaim  #servprolife #whiteglovemovers

Had them come to clean carpets in our new home. They did a fantastic job and the carpets looked…read morebetter than I expected. I did go over some of the stains with my own spot cleaner and I was able to remove the stains with a little elbow grease. I'm assuming they just don't do that because otherwise they would never get done with a job. Friendly employees and very professional. I will use them again if I need to in the future.

Honestly, the carpet looked better before they came out. Areas that were soiled by high traffic…read morewere still soiled (we were told the carpet was just stained, and it couldn't be fixed) and areas that were not bad at all now looked blotchy and spotted. The carpet was super wet when they left, to the point that it squished when walked on. I used a Bissell Green Machine last night and now our carpet looks great, high-traffic areas and all. And it was left barely damp, not soaked. They offered to come back out and re-do stuff, but no thanks. Never again. I'd prefer a refund, but they said they could not do that. So a negative review is the next best way for some accountability. Sorry guys. I hope you can fix your process. BTW, I have pictures, if anyone is interested.

On time,quality work and reasonably priced! Definitely will call Will back in the future!!read more

Wants 200 an hour for simple moving with no equipment needed. Would not recommend. Also responded…read morevery late

We use Klein's following the passing of our dog. Technicians…read moreAlex and Quinn were very nice, young men. Very polite, informative, careful of furnishings and did a super job. They have a way of treating and neutralizing pet stains and odor. The person who took our appointment over the phone, was a little short with me as we discussed costs. I attribute it to him having a bad day. All in all, a bit pricey but the carpets look and smell great again.

We have a room in our basement where we keep our dogs' crates for when we need to kennel them. We…read morealso have a very old dog who spends almost all of his time in that room. Our carpet shampooer broke quite a while ago, and we reeally fell behind on dealing with how disgusting the dogs make the carpet. I didn't think in my wildest dreams the carpet would be salvageable. We decided to bring in Actually Clean just to try to improve the situation until we figured out what to do. If they had gotten the carpet half as clean as they got it, I would have considered it worth the money. They got the carpet looking like new, though! I am absolutely floored by what a great job they did (pun intended). The guys were both super nice, too! I would definitely recommend this company to anyone who needs a carpet cleaned!

Actually Dirty. They came to pump out our neighbour's…read morebasement and pumped the water all over the sidewalk and my lawn. I live next door. No-one can use the sidewalk as it's full of contaminated water. The dirty water has receded quite a bit in the photo. One of the guys tried to claim the water was clean ... after being extracted from a basement!