They are the best! Great work. Fair prices and an all around great experience. I asked if he…read morecould use an existing Sunbrella cover that was a wrap around and make it fitted. They made it work. I was so happy that my cover was not going to waste.

Friendly service, great work and a nice price for the shoe repair I had done. Compares more…read morefavorably price wise than my experience with a cobbler in Old Town Alexandria.

Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!

Clean organized shop. Cobbler knows what he's doing. I'm very familiar with cobblers having grown…read moreup abroad and used them extensively. He fixed my 75th anniversary Legacy coach bag that I'd thrifted. The shoulder strap broke and I wasn't gonna send it back to coach to be repaired and he fixed it. I will be back.

5 Star service! The staff is polite, friendly and professional. The quality and craftsmanship is…read moretop tier. Please continue to support small businesses.

What do you do when you buy a new pair of boots and one of the eyelet's pops off as your lacing…read morethem up for the first time? You find a cobbler, right!? Go see Harold, he is a craftsman and knows his trade. He is quick and affordable.

The Cobbler's Bench is my go to shoe repair place! I've always received great and timely service,…read moreand quality work. Thank you!

Our daughter had a pair of boots with decorations on it and the heal separated. They fit us in…read morequickly and the boots look like new again! We also like the wonderful selection of great quality shoes.

I paid $100 to have speed hooks installed on both of my competition boots, including an additional…read more$20 for priority service. I was told the work would be completed in a few days. When I picked them up, most of the speed hooks were not installed securely -- they turned in place when tested. I returned the next time the shop was open to have the issue corrected, but the hooks still were not properly secured. I was informed that they could not be installed any better. Unfortunately, this left the boots unsuitable for their intended competition use. My remaining options are to have another cobbler repair the issue, return the boots to the manufacturer for correction, or retire them altogether, as the experience has diminished their sentimental value. I am disappointed with the workmanship and the lack of resolution after paying for priority service. I expected better quality and customer care given the total cost. I am considering filing a formal complaint with the Better Business Bureau so this matter can be properly reviewed.

Good customer service really nice lady helped us and it's really empty not in a bad way but overall…read more10/10 love it keep up!

Although I haven't had the opportunity to return, the manager reached out to me, apologized, and…read moreassured me this wasn't a regular occurrence. It's obvious that the manager cares about customer service and that this was a one-off. I'll be happy to update again once I have the opportunity/need to return to the store.

I was sad to see so many negative reviews for this good company. I have used them twice now, for…read morethe same pairs of shoes! I sent in my Florsheim and Bostonian dress leather shoes for resoling. For about a third of the cost of a new pair of shoes they put new soles on to replace the ones I had worn a hole in. The previous resole job lasted me something like 7 years of regular wear. The process was generally easy. I would opt for to have them provide the UPS pre-paid label next time, as I shipped the shoes myself and paid more than they would have charged me. It was about 2 weeks to ship them out and get them back. All three pairs came back with nice new clean soles, and the uppers had been cleaned and polished. I am very happy with their service, will use them again.

I stopped by with a pair of very worn-out Birkenstocks to get a price estimate. Resoling was $60,…read moreand replacing everything except the strap was $75. I decided to change everything, and the process took 7 days. They used genuine parts, and now the sandals look and feel great again.