When I ordered a car to take me to the airport, this company arrived. I come to find out that I was subcontracted to him by another company that I originally hired, without my knowledge. I told them that I needed to be at the airport by a specific time and schedule it accordingly. The night before my flight, they called to confirm my pickup. At that time they stated that the time I had agreed when I made my reservation would not work for them, that they needed to come thirty minutes earlier. So now I have thirty minutes longer to sit at the airport and do nothing. Then the morning of, he came knocking on my door thirty minutes earlier than the early time. So now he is at my door an hour before I originally wanted and I had not finished my packing or tying up my loose ends. When I got in the old rickety smelly shuttle, which was not the private car, there were two other passengers in the back. I was told that he needed to get me so early, because they had to make their flight. Since their flight left an hour before I did, I asked if he would take them to SFO, then double back to OAK for me, so that I didn't have such a long wait. He called his dispatcher and apparently they got in an altercation on the phone. He then proceeded to tell me what a jerk the dispatcher was and that he was in a bad mood. I arrived at the airport three hours before my flight was supposed to leave and had to sit. I promptly told him to cancel the return that I had booked and that I would not be using them in the future. read more

I have used A-1 Express Shuttle for the past ten years, for both business and personal travel. They have always been prompt, courteous and flexible - especially when flights get changed or canceled. I have always made my flights on time when traveling with A-1 Express Shuttle and will enthusiastically recommend them to anyone living in Contra Costa County traveling to OAK or SFO. read more

I used this company for a number of years. They were on time and the drivers were good. They offered very competitive rates. Most of the time their best rate is based on booking both ways and paying up front. BEWARE! I did this up until my flight coming home was delayed. They were unable to pick us up at the new arrival time. We took another company's shuttle home. I expected a credit on my next booking, which I did not receive. Nor did I receive a refund. In fact, when I called to talk to whomever runs the office, I received absolutely no help or customer service. I have not used them since. This was a while back but buyer beware! I guess you get what you pay for. read more

I've used A1 for over 10 years and have been able to count on them to get me to the airport so that I can get to the folks who count on me - good job guys! Kimi read more

Recently used A-1 for a 3:45 AM departing flight. Not a problem for these guys. After I was already gone & on my vacation, airline CHANGED my return flight to midnight on Sunday night. I was worried I wouldn't have a ride home from Oakland on such short notice to A-1. They p/me up anyway - there was a driver already waiting at the airport when I arrived. I'll be using A1 from now on. read more

Prepaid for several friends and family flying in from all over the country to Clayton Ca(Aug 2013). Started off great with a nice guy on the phone. then it went very, very bad :( Calling for another ride to SFO, the guy that answered was a very-angry man on the phone ..he was not nice or friendly, or remotely helpful when we needed another person driven to the airport. Very bizarre.....actually yelled at me, my Aunt and another friend who all called thinking I must have called the wrong number . He also was charging way more than was charged for the previous 2 trips and yelled...almost screamed, that he was the owner and that was the price! We used West coast limo for the third trip ( the other 2 were already prepaid). There was No problem with the drivers we had....but would never consider this company again! Beware , unstable owner. read more

Booked a private shuttle to take me from the Oakland Airport to my home for $85. My list of complains is long: 1) The dispatcher was rude on the phone (should have cancelled then). 2) I arrive at airport and call (as instructed) and was told that the private shuttle was going to be 20minutes late (this is at 9:30 pm). 3) Shuttle arrives and there is another (very nice and very taken advantage of) group in the "private shuttle" 4) BTW - The private shuttle is a beat up, white minivan with a broken front seat belt (the seat belt was chipped and although it clicked, was in serious need of repair) 5) Was told that I would be dropped off first, but the other family had a (unfortunate) emergency and would need to be dropped off first (would extend my private trip by 20 minutes). When I protested, the dispatcher told the driver to drop me off first (which is unfair to the other family that was also told that they were in a private shuttle). 6) The Driver was unable to do anything as it was not his shuttle. The dispatcher was rude to him, myself and very rude to the other family (he hung up on them, after they complained that they were on their way to visit a sick family member in the hospital). Guy was a jerk. 7) "Discounted" rate for the (no longer) private shuttle was now $60. The average rate for a private shuttle from Airport to my house is $65. 8) I finally told the driver to just drop me off at Walnut Creek BART, as I didn't want to deal with this tomfoolery of this shuttle service. I gave the Driver $50 (plus a $5 tip because the driver was nice and it wasn't his fault) instead of $60 to partially cover the cost of the cab to take me from BART to my house ($20). Side Note - the nice cab driver, driving a clean minivan said he would charge me $65 for a private ride from the Oakland Airport to my house and would be there on time. As much as I felt slighted, the other family got a much worse deal. They had to pay the $85 charge plus a $30 charge for an earlier pick up (they came in early to see their sick relative) plus had to pick me up at Oakland (they were coming in from SFO). I would love to see their review. Find any other shuttle service or pay a cab. A1 is not the way to go. read more

Their website chart of fees has been out of date for over a year. For me the shown fee of $35.00 is $45.00. Never been late for a departure yet. NGC read more

We made arrangements with this company to take us to the cruise pier in San Francisco. We called the night before just to check on our reservation and got the owner who was grouchy and belligerent because we bothered him. We were picked up the next day by a driver in a crappy van, who did manage to get us to the pier in plenty of time. We were asked to pay for the round trip before we left our original location. On dropping us off, the driver told us to call as soon as we were off the ship, on our return. He told us he'd be there in about an hour after we called. We got off the ship at 8 a.m., made the call, then waited until 10:30 before being picked up. We made several calls, got the same rude, nasty owner, who threatened to call his driver back and leave us stranded if we didn't quit calling. When the driver finally showed up at 10:30 a.m., he said he hadn't been called until after 9 a.m. Not only that, but we got crammed into a van with 6 other people (there were 4 of us). You do NOT want to use this company. They are the worst! If I could give zero stars, I would. read more

Horrible! The owner who makes the calls to confirm is so unprofessional and rude! He also does not know his way around the SFO airport. He had nerve to get impatient with me when I couldn't figure out where I was supposed to meet the driver when HE was the one telling me to go the wrong direction! The driver was absolutely wreck less and with my three year old son in that shuttle it was beyond unacceptable. The driver complained that the person he dropped off before me didn't tip him. Yeah because you drive like a maniac! So unprofessional. The carseat was ancient. I think it was from the 1990s. Beware!!! read more

I used this service for myself and my toddler (2 year old) from walnut creek to SFO last week. The driver was John and I have to say it was a very bad experience. He had no experience with children and didn't respond well when my child cried and didn't want to be in the car seat. He wanted to take me home and not proceed to the airport. I would have thought when they gave him the job that the client he was picking up would have been explained so both parties would have a positive experience. That apparently didn't happen. For all parents, please don't use this service with your young children. The car seat was broken and my little girl was not strapped in correctly. The driver preferred to take us with her not strapped in at all. Completely unacceptable! read more

My family used this shuttle service from Walnut Creek to SFO and also booked for our return from SFO to Walnut Creek. When I booked the round trip service, Fred told me that I need to call them to confirm our pick up from SFO. I told him that the country we are going to and US has 16 hour difference and I would like to confirm everything already since he wants me to pay cash and pay for the 2 trips. Fred told me that their service is 24 hrs and don't have to worry about the time difference because somebody would assist me when I call. From Walnut Creek to SFO, driver was 2 hours late picking us up and we need to pick up a couple also going to SFO. The driver and Fred had conflicting reasons why driver was late. It's a good thing there was no traffic so made it to the airport. Now, we needed to call them to confirm our pick up. It was early evening in the place where we are and Fred answered the call. He told me to call back at 8 AM because it's early am here. I then reminded him that he told me I could call anytime but it seems that he is so sleepy at that time. I told him if he could just write down my name, airport to pick up, date and time we would be done. He insisted on me calling back and Fred was even verbally abusive, calling me stupid. I WILL NEVER, NEVER, NEVER USE THEIR SERVICE. Driver Kenney was nice and honest. FRED-WORST CUSTOMER SERVICE. HE SHOULD NOT BE DOING BUSINESS. read more

A-1 Shuttle advertises "Door to Door Service". I don't consider walking down an unlit road at SFO trying to find a parked van "door to door". They will drop you off at the terminal, but when it comes time for your return trip that you paid for in advance they ask you to track them down. They claim they can't pick you up at the terminal. Their prices are competitive but I recommend you find someone else unless you enjoy walking down dark roads at 12:30 AM. I will never use them again. I ended up paying a Taxi $176 because I couldn't find them and they wouldn't pick me up as promised. read more

I was referred by my favor shuttle, since my old shuttle does not go to SFO no more. A1 shuttle was unexpected "awful"! they told me to pay for the round trip from my residence to SFO. when i flew back yesterday (7/13), SFO did not allow any plane to land due to bad weather (fog). i called them in advance about the delay. when i arrived the SFO at 11:30 pm, the guy told me it was all my fault that i arrived late so there is no shuttle to pick up. he said they don't have any shuttle after 11:00 pm! I was so shocked! i told him i paid the round trip already and it was not my fault that SFO weather got bad. he did not care and we kept going back and forth! this is the worst shuttle i ever been! if you are unlucky got delayed, go and take a taxi! (that is what i did at the late night paying $242 one way!) this is the shuttle NOT for anyone if your flight is delayed! i wish i could put 'no star" but yelp would not let me! read more

this is the WORST! shuttle ride I ever had hands down ! Were do I start this van had Over 300.000 miles on it Very dirty, smelly, dirty seats, (small 3rd row with 3 in this seat I felt unsafe slipping out of seat the on every corner and the bumpy ride it felt like the roller coaster ride! Than without any notice we were told once our plane landed that we had to wait for another plane to land and wait for another group who had to go thru customs. So our pick up time was set back close to 1 hour that put us right in the middle of commuter traffic form S.F. airport. it was the rip off at 85.00 one way!! Will use Uber from now on!! No wonder Uber is taking over this way of getting around!! wish there were no stars because that what I would give!! Very BAD!!! read more

We have used A1 Express Shuttle for several years now. They arrive for pickup on time and are courteous and helpful. When our flight was delayed they were able to track the situation and be at the airport to meet us at a later time. Joe and Ken are wonderful. read more

I needed to get to SFO way too early last week from Walnut Creek, but booked through this company and they called to confirm the night before, picked me up on time (3:30 am!) and for only $45 drove me to the airport. Driver was very friendly and helpful, and I'm so glad I found them. Great East Bay Service to SFO. read more

In April of 2013 we took the A-1 Express Shuttle Service from Concord to San Francisco for a cruise. There were 5 other people in the shuttle. When paying, we were told that we had to pay upfront for the return trip charge. Ten days later we called A-1 Express when we got off the ship just as we were instructed to do. The owner of the company answered , was very rude and told us that we missed our shuttle. The shuttle that was supposed to be waiting for us had left without us. There had been no time set that the shuttle would leave. The owner of A-1 Express told us "Now I will have to send a special shuttle for you and it will cost me a lot of money." When we asked how long it would take he said "30-45 minutes". While waiting we called a few times to find out where the shuttle was and the owner was very rude and even hung up on us a couple of times. We honestly stood on the curb and waited for 2 hours and 20 minutes as there was no place to sit. When we got into the shuttle and asked the driver (who told us that he was the assistant manager) why we had to wait so long. He said " I had to pick up people in Hayward, Brentwood and Pleasant Hill and drop them off before I could pick you up". We told him that the owner of the company told us that the shuttle would be sent especially just for us and that it would be only 30-45 minutes wait and he said "the owner does lie" I would never recommend A-1 express Shuttle to anyone as they are rude, unreliable and dishonest. read more

We used A-1 Express Shuttle (Concord) for a round trip from Pleasanton to SFO. The whole experience was unacceptable and I would not recommend their service to anyone! First, the phone person was very rude, then when the van arrived the driver charged $10 more then was quoted to us. We let that go, but when they picked us up from the airport, they left us waiting in the cold for about an hour, when we called to see where they were we were told to wait right there, the van was in the terminal. When the van finally arrived the driver took us to Pleasanton via the Bay Bridge (instead of the San Mateo bridge) dropped off people in Walnut Creek and finally arrived in Pleasanton 2 1/2 hours after we called. We were not informed that there was other pick-ups. Again, the whole experience was unacceptable! read more

3 hours from SFO to Concord. driver was 1 hour late, then said we have to go to Oakland airport to pick up other people. Stop and go all the way to Oakland. the driver was cracking walnuts with his feet every time he hit the brake or gas. Go hard hit the brake, again and again. Your family can do better then a-1 shuttle!! read more