I brought a case in for my musical instrument. The service was great and the price reasonable. I…read morewould recommend! 10/10

Family owned business that sells great products (Briggs & Riley, Eagle Creek, Victorinox and more)…read more Came in for expert & friendly warranty service and while looking around found a good deal on another suitcase! Great selection of travel accessories also! It is located in the East side of South Broadway and has parking on the South side of the building.

Walked in to look at a style I had seen online. They did have it so I could examine it. They had…read moreone left of the style in a different color on clearance as it was the last one. I ended up purchasing that one. And then asked about the lightest carry on luggage. Was shown the style which weighed 4 lbs and made in Europe so they fit the international allowable size. Purchased some travel accessories because of their sale. Will be back for the luggage if I end up deciding that style is what I want. Ellen was attentive and helpful.

We brought a suitcase in that had been damaged by an airline and left feeling pretty frustrated…read morewhen the employees didn't greet us, didn't offer to help us find a new suitcase, and seemed really annoyed that we were even in the store. We had to ask the lady if she even worked there, asked about the warranty and she was really short with us, didn't offer to show us anything else even though we had planned to buy something and then got annoyed with us when we kept asking questions. She had short grey/blonde hair, glasses and was the only woman working around 6pm on 8/22/25. We intentionally decided not to buy something because of her and her attitude...

Nice Quality! Love…read moretheir luggage. I have my eyes on the leather backpacks. They run about $200. Trying to figure out if I can fit enough in there for a 1 week vacation. ‍

I have a 2 piece samonsite set from 2022. I've been using this luggage very frequently since then…read more Zipper broke on most recent trip. I was able to fill out the warranty form online using the tag inside the luggage. Dropped it off at this location for repair. Amazing!! Just $20 for shipping and she said it'll be mailed back to my house within 2 weeks - free repair. Store has tons of options and well organized.

Special shout out to Adrien for his friendly and professional customer service :)…read more Two of my coworkers came with me after work to browse the mall. We had been talking about crossbody purses and the unfortunate rise of crime with purse snatching. On the second level of Cherry Creek Shopping Center, this luxurious store carries all sizes of durable luggage, nice bags, and wallets. So happy to find the perfect crossbody that had my name written all over it :) Adrien was warm and welcoming. He took the time to show me a variety of beautiful products. He knew the prices of all the items I inquired about. And, he sold me the last crossbody purse on their shelf. I'm happy with my investment. It comes with a TUMI tracker, 5 year warrantee, and monogram. I skipped the gift box and wore it right away. The lovely female sales associate also commented on how she uses the crossbody when she travels. Grateful to have come across this store in the mall. Happy with my purchase today, thank you again Adrien!

I wanted to look at the continental size carry on and check out its weight. Sign on door that they…read morewere closed for lunch. Luckily after I looked at another store they were open again. Tristan showed me the bag and set it up on a table so I could look inside the bag. The weight at 6lbs is typical of other bags in the category. I'm not fond of the two sided packing because sometimes you don't have space to open the bag wide. But the zippers looked sturdy and the bag itself solid. Tristan was polite and helpful. I appreciated the opportunity to examine the bag before making decisions on luggage purchases. High end luggage store.

A two year long journey for the perfect roll top school backpack ended up with an unplanned visit…read morehere. My partner suggested we stop in last Labor Day weekend because she heard Thule did packs and I called bs. I was wrong. Their pack are solid! They have some sleekness like the Timbuk2 packs but with more ruggedness like Patagonia packs. My biggest gripe is the logo is a little chunky. I got the paramount 24L and I'm pretty sure I'm going to love it. The staff here is awesome. I'm a little passive and love when folks proactively ask for help and these folks are ON IT. Not sure why this place doesn't have a review yet. Stop in, it's sweet.

Great customer service. Ordered the parts to repair my Thule roof rack. Had the correct parts…read moreshipped directly to my home. Parking is a bit difficult-LoDo duh-they get a big thumbs up from me!

There's no longer a physical address and nobody answers the phone at this business…read more Instead, try Paradise Luggage Company on Broadway in Englewood. They're exceptional, family owned and as honest as you can get.

Nothing but good things to say about this place. I had an older Samsonite Carry on that lost a…read morewheel in Hong Kong and I was worried the warranty process was going to be a complete hassle. I found them on Samsonites website as an authorized repair shop. I gave them a call expecting the worst. Luckily they were super polite, friendly, and reassuring. I brought my bag in and they handled the warranty claim and got my bag fixed for free. Saved me $500 from having to buy a new one. Additional notes: my repair took about a month since they were waiting for parts, so be prepared. It's also pretty far (halfway to the airport from downtown Denver), but they do have places they can pick up your bag from.

Have had shoes repaired regularly. Reasonably priced and well repaired. I'm talking Clark's that…read moreneeded a suede patch, etc. But...why does it smell like sewage inside?

They don't answer the phone. I called three times and let the phone ring ten times and gave up.read more

I LOVE a Nordstrom Rack. It's so useful in LIFE! I guess I am a person that goes through life…read morechanges (and also weight changes!) - perhaps more often that the usual person. It's been very handy and price friendly to upsize, downsize or whatever my size situation is and also like if I need different work clothes, casual clothes, or of course SHOES for any occasion! I love browsing in-store and online and I have been frequenting this particular location ever since moving to Denver a little over 3 years ago. Everyone is always friendly, and returns are a breeze. The parking is always ample and it is a nice spot for weekday retail therapy. Recently, I've been going there for holiday decor like at Christmas and Valentine's and finding a few things to make the apartment exude a touch of holiday spirit!

While I'd shopped their big sister, it had been maybe six or seven years since I'd stepped foot…read moreinto a Nordstrom Rack. Glad I did. I'm a fan and its an underrated experience. Good service, wall-to-wall options and I would return. Definitely recommend.

BUYER BEWARE: When purchasing suitcases from Eagle Creek that come with a full life time…read morewarranties, please be aware that you as the customer will be responsible for shipping costs to the manufacture for repair. We just incurred such a cost to have a suitcase posts repaired on the bottom that was broken by the airlines. Shipment to have this repaired cost over $100.00 to ship UPS from Medford Oregon to repair shop in Portland, Oregon. And an additional FYI, luggage was lost/misplaced by repair company for over two months. Eagle Creek customer support was contacted regarding such and outrageous shipping costs but would not help or assist with shipping costs. Not pleased at this point with Eagle Creek support or customer service. However, great luggage!