My condo had a contract to sell, contingent on inspection. One Dovi window was installed…read more"improperly" according to the inspection report. The meter shows 16.5 and 19 moisture in the wall. Kelly was "too busy" attending a window show, Drake would call me back within a week to discuss the repair plan. Nobody did what they said. I was willing to pay them for reinstallation to resolve the problem. I didn't want something for nothing. The condo sold for $40,000 less than the marked price. I'm just letting you, a potential buy to beware of Dovi and empty commitments.

I was warned by locals and one GC but I focused on the positive reviews here. Avoid Dovi Windows!…read more I regret having to post a negative review and deeply regret Dovi measuring and installing the wrong size doors that consistently and severely (see photos. I can't post videos but I have them!) leak into my first floor. I paid $29,030 for 2 sets of sliding glass doors. They are high quality and beautiful PGT sliding doors. The manager stated (on video) that they were installed correctly but wrong size. I consulted with a GC and a window and door company who confirmed they were the wrong size and that is why the have leaked since installation. They Improperly measured windows. They have tried to caulk it and tape it but it never help. I send videos of it leaking and call distressed during every rain storm including moderate rain. The measurer came out and stated that the wrong size doors were ordered by the sales person. He told the sales person the day that he came out for the final measure on my balcony, but the sales person said that I wanted this size doors! I asked him why he did not share his critical information with me and he said because he's only permitted to talk to the sales person not the homeowner. He assumed that I had approved the doors that were too small. I never discussed the internal size of the doors and measuring is their expertise. I had asked the salesperson to order the largest doors for the openings for more glass (view) and even had a crow bar for them to remove the molding. I emphasized that these are critical to the integrity of my home and I had insurance money that was dedicated to making sure I got the doors that wouldn't leak. Cost was no object because I had more than enough resources with the insurance settlement. I was getting two sets of doors are on the second floor and if they leak , they destroy the 2st level below. The owner refuses to order the proper size windows and denies that this is the solution despite every attempt to stop the leaking, failing. PGT (manufacturer) evaluated the doors. My doors are Not approved to shim more than 1/4 inch on each side because that's what they were tested for, 1/2 inch total 1/4 on each side. I have 1 1/2 inches on each side THE NOA STATES NOT GO OVER 1/4 inch (NOA = Notice of acceptance). PGT confirmed that Dovi ordered the wrong doors and it shouldn't be like that. I had to hire an attorney to seek a resolution. Meanwhile, everytime it rains, the doors leak and Dovi adding a little piece of metal, red guard, zip tape and caulk is not not working at all. The professional consensus is these are the wrong size.

Not a review of quality of work. But a review on one of their drivers in the port orange area. Van…read morehas a woody doll hanging from rear of van. Guy drives like a dick. Cutting in and out of traffic and ridding people's ass to push his way threw traffic. :)

From the owner: We do all types of glass replacement and repair Window…read morerepair for homes and automotive. Complete window replacement available..shower enclosures.. entrance door glass replacement ,table tops etc

It is very difficult finding a vetted door installer that isn't wildly overpriced, so I have been…read moreextremely relieved ever since finding Elevation. They did an excellent job replacing my front door, and I plan on going straight back to them if I ever need doors or windows replaced in the future. They gave me a price I was very happy with, communicated proactively throughout the process, responded quickly anytime I reached out, and earned my trust during what I had worried would be a stressful process. The installation crew was efficient, polite, and respectful of my home, and their work looked great. Very happy with the result.

Updating my original review now that the installation is finished -- and I'm happy to say the…read moreexperience lived up to everything I hoped it would be. From start to finish, Elevation Windows and Doors delivered exactly what was promised. Jesse set the tone early on with clear communication and zero pressure, and that same professionalism carried all the way through the project. I especially want to recognize Chris for his hard work during the install. He did a fantastic job -- meticulous, efficient, and respectful of my home the entire time. You can tell he takes pride in what he does. The installation was smooth, the workmanship is excellent, and everything looks great. It's rare these days for a company to follow through on every detail, but this team did. I wouldn't hesitate to recommend Elevation Windows and Doors to anyone looking for quality work and solid people to work with. Five stars all the way.

they are one of the best companies i have delt with in a long time. they are professional, prompt…read moreand are spot on when dealing with time tables. bill the salesman was very easy to dael with and the installation crew of john, chris and alysia were friendly, neat and also great to deal with. the windows are well made and i will use f.d.w&d again for future installs. steve s umatilla

I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

We are super pleased with our new windows and doors! Corbin was very prompt and accurate with the…read morequote. Shalonda is always very sweet and professional when scheduling or answering any questions. Edgar and Cesal were amazingly talented to watch working their majic during the installation to make our condo windows and doors safe and asthetically beautiful. This was not an easy task, as or building is over 60 years old and not exactly squared up with settling over the years. It was also nice to meet Cuba, the owner, which stopped by to make sure all was going smoothly. These are a wonderful bunch of people that really take pride in their products and service!

Save yourself the stress and disappointment and do Not do business with this company! They are…read moreabsolutely terrible! Crystal Hanks is condescending and rude. They continually lie yet pose as strong Christians. Anyone can quote bible verses but it's your actions that show who you truly are. Do not be fooled! I paid nearly $20,000 for new windows and sliding glass door. They refuse to complete the finish work and installed a track for sliding glass door with no factory drilled holes to drain the water. One of their employees came out and cut part of track off for the screen while trying to create drain holes. Now the screen doesn't close! One of the window screens already fell apart and I had to take it to be Re screened. Cuba Hanks made a deal with the manager of the building of the condo where I live to repair some stucco. They did a sloppy job it's completely cracked and the HOA is refusing to pay because it needs to be redone. They are saying unless I pay them an additional $2500 that the HOA owes them they will not complete the work. Crystal lied in the report to the Better Business Bureau and said I haven't been available. In fact, I have been available and cancelled appointments to be home. They have been a NO SHOW on 3 occasions. For the complete details please see communication with BBB. Please do not use this company they are terrible to deal with and don't honor their warranty or work.

I wanted to have my screened in porch enclosed with windows and decided to go back to Matt the…read moreowner of The Window Shoppe since he installed my windows in my house. Against my better judgement of dealing with him the first time I agreed to having him install when another company never followed up. WHAT A MISTAKE! The minute he got my check on Jan 21 and cashed it on Jan 23 I didnt hear back from him although he told me someone would be out by the 23rd to measure. No one showed up so the I patiently waited for the entire next week. I called the office the next week and no one answered. Well this made me nervous since he had my money and was a no show now no answer at his office. I left him a message that I would be cancelling the check if I did not hear back from him. Well that got a response from him and he had an attitude with me. Told me his office girl was sick and he never stated he would send someone out to measure that week. He talks ALOT and kept talking over me after I let him give me his excuses. So I started talking over him and an argument ensued so he said he would cancel the contract. That was PERFECT for me. He even bragged how when he came to my house he took the time to "TEACH" me how to run my video equipment. I never asked him for the advice and he took up a lot of me time running his mouth and when I was just wanting to get him out of there. He did the same "I know it all" advice when he came out for the house windows. Cancelling the contract was the best move for me since I saved $600 by having the same guy who put the screened in room in initially install the windows. Be cautious with this guy. He has a horrible attitude and like others said his customer service is terrible. Read his reviews and see how he responds to the negative ones.

A reply after 5 years? That is beyond hilarious. Since you've had the same phone number for 44…read moreyears, maybe you should learn how to use said phone.

Jay came out to adjust windows, address issues with the hardware for our patio door. Awesome work…read moreby a true professional. Not only did Jay do an outstanding job, he educated us on care for windows and patio doors. Glad to have a top notch technician/professional take care of us.

In Oct 2024 I decided I had to do something about the noise situation in my home…read more In 2004, after Hurrican Charlie, Bud Severino Advanced Home Exteriors fixed my damaged Florida room and I knew I wanted a repeat of the flawless work they did. I called and at first I asked for storm shutters, however, the man I spoke with thought a high impact window would serve my needs better. Measurements were taken, the permits obtained and the window ordered with an estimate of 2 months, or possibly more, to get the project done. I am so happy to report that exactly 2 months later Jeff and Jay showed up and it was a real pleasure working with them. The installation took less than a day and because I named my new quiet/safe room "Heaven," you can guess I am very delighted with the outcome. They have been around a long time and definitely the best in the area! A real delight working with all to achieve exactly what I wanted. Highly recommended! If I could give more than 5 stars, I definitely would. Thanks to all who worked together to make my dream come true!