Great company. I would highly recommend. The team done exactly what was discussed and the roof went…read moreon without any problems. Nick made our roof replacement stress free and his team worked very hard to complete our roof on time and on budget.

They didn't return calls to schedule an appointmen. This was very disappointing as I called them…read morebecause of their Yelp review.

Really great, high-quality job for a fair price. Good workmanship, professional safe conduct, and…read morethorough cleanup. I would not hesitate to recommend or use them again for other projects. Carlos was an excellent crew leader. Tim (the business owner) is great to deal with. A real pleasure. George Morgan Charlotte NC

Thanks so much for always being reliable when I need you, affordable and I know I have always…read moregotten excellent work and repairs. That's why I have you, My Home and Business Care 911 on Speed Dial. You guys are the Best!!!

I called the office and they sent Garrett out to take a look at my missing shingle issue. He was…read moreable to diagnose, get me the single shingle I needed and came back the next day to do the repair. Finished it 15 min. Super service and great guy. Highly recommend!

TL/DR: Merritt Roofing has completely eroded my trust in their products and service. I do NOT…read morerecommend. 8-months after installation, we still don't have a roof we can trust, and they seem to be done supporting me. We did our due diligence and spoke to several roofing companies before committing to Merritt to fully replace our roof. We liked the salesperson/Project Manager, Jason (who was fairly new to the company, but being mentored by another, Bryan), and the price was in the middle of the pack (just over $10K). We even went ahead and paid extra for the "Platinum Coverage" for added piece of mind. We did everything we could think of to receive a good quality service/product. August 2025 - The installation crew did such a bad job on our roof that Merritt have since told me (as if it would put my mind at ease) that they will no longer work with that crew. That's fine for the next folks, I guess, but doesn't help us at all. I understand that they do still work with the contractors of the crew, just not those exact installers, so no guarantee that the way their other crews behave will be any better. We were also surprised to find out that Merritt contracts in installation crews, as part of what we were hoping we were paying for by going with a large, named company was a dedicated installation team. We could have hired random contractors ourselves. The edges of all of the shingles at the ends of the roofs were cut so badly that they were crescent-shaped, and the shingles underneath were exposed. There were a number of chunks taken out of the shingles by carless ladder placement. One of the crew had decided to fix part of a gutter that he had dislodged by shooting a bunch of nails into it, shooting a nail through the bottom of my gutter in the process, and causing a leaking gutter. They had also cracked the soffits (The vent underneath the edge of the roof), and it was just hanging out. They hadn't even tried to repair it. Although this has now been put back in place, it is still cracked. There were numerous other issues with the installation, but the team packed up and left without saying anything to me, and the Salesperson/PM wasn't around either. I called the Salesperson/PM when I went outside to look at the roof, and let him know that I saw some issues with the roof. He came over and agreed that it wasn't acceptable. The team was called back to address, and one of them showed up. He replaced a couple of shingles, and then tried to leave again. He made it clear we weren't happy with the edges of all of the roofs, and that they needed to address. It was scheduled that they would come out a few days later and replace all of those shingles. So immediately we went from having a new roof to a repaired roof. When the team did come to repair the roof, they were supposed to start at 8:30 am. The first person finally arrived at 10:20 am. and they starting working at around 10:40 am. Once the repairs were completed I pointed out some areas I wasn't happy with, and was put in touch with Garrett Zarecky, the Merritt "Production Manager" and was told that they would settle in the next couple of months. Garrett scheduled a date with me at the end of September to come and inspect the roof. He also made a number of comments along the lines of "If we need to replace the whole roof, we will" and that he would check inside our attic space, if he felt it necessary. September 29th 2025 - Garret game to inspect the roof, did not go inside the attic, despite saying he would. He told me something along the lines of "I wouldn't be able to see any issues from in there anyway". He also noted a lot of my concerns, but told me he was happy with how the roof looked and how it was performing. He assured me that this roof was as good as new, despite admitting that they no longer worked with the crew that installed it. Nov/December 2025 - I was cleaning the gutters, preparing for winter, and noticed that there were still a number of shingles that had scuffs and even gouges out of them. There was also the head of a nail pushing through one of the shingles at the back of the house, close to the edge. There were a numbers of other issues with the way the shingles lay and looked cosmetically. I reached out to Jason, Bryan and Garrett, the Production Manager. Jason had left the company, which seemed odd for a person who had only started there a few months before, so Bryan came out to inspect the roof. He agreed that it looked like the shingles had been damaged in some way, possibly as a defect in the shingles, and asked Garrett to inspect the roof. Garrett told me that the damage wasn't caused by a defect, but by foot traffic. The fact that there had been enough foot traffic on my roof in the days after it was installed to cause damage, seems to be another indication of how poorly it was installed. Merritt's "Repair Guy" (Garrett's words), Alonzo, came out in December and removed large areas of shingles, replacing them

Brian came out and inspected our roof. The quality of the inspection was amazing and we could see…read morethe video showing all the fine details. I would recommend Brian for peace of mind and a great value!

From the owner: Bumble Roofing specializes in roof replacements and roof repairs in the Lake Norman area. Our…read moremission is to bring transparency to pricing, product, and installation. Bumble was founded on the idea that affordable and quality roofing can be accessible for all. We're proud to serve Cabarrus, Stanly, Iredell, Licoln, Gaston, Mecklenburg, and Catawba counties with any residential and commercial roofing needs.

Roof Medic Team: I…read morejust wanted to let you guys know how great your service was and how great it was to find a trustworthy company to work on my home. I had never filed a claim with my insurer and I was not sure what the process was or how I would get my roof fixed. Your company came recommended from a co-worker and I'm really glad I called you guys. From the moment I called the customer service was 5-Star all the way. Bryon was my service rep and he represented your brand to the highest every time he came by. He initially came out and checked my roof, attic, ceilings, etc. and then he came back the very next day and met with my insurance adjuster to ensure I got a fair review. Once approved, he took the time to go over several samples, colors, and options available to me. He's a friend now and he's welcome to stop by anytime lol. Dave was my on-site rep the day of the roof installation and he and his team showed up on time ready to go to work. When I got home I had a new roof, my driveway was clear and there was not a nail in sight. They did an awesome job. He notified me as needed throughout the day of their progress and I didn't have a thing to worry about. Lastly, Alexis was the voice over the phone that called me and provided updates and confirmations throughout my service. I really appreciated how she stayed on top of everything. It helped confirm that I had chosen a great company. Jordan, I never got to meet you officially, but as a prior serviceman I can say that you have surrounded yourself by a good team and we both know that that's what needed to accomplish any mission. I will be posting this review on Yelp, Google, etc. and will definitely tell others of the service I received. Thank you again for your help!

Update: July 7th. Although I'm undecided on the company I…read morewill move forward with - After I posted this review, The roof expert personally contacted me and apologized in detail. He accepted full responsibility for the missed follow-up, explaining in detail about the disconnect and how he understood how it was perceived. I appreciate that he owned the mistake without making excuses. He explained how exceeding expectations & their reputation are a major part of the RM brand. He did request to earn my business. My original review reflected my experience at the time it was written. While the communication breakdown was frustrating, I also believe it's fair to acknowledge when a company responds professionally and takes accountability. I have updated my review to reflect the complete experience. Original post July 6th I submitted an online inquiry and never received a response. A week later, I emailed and was told they had not received my original inquiry. The inspector arrived early, and the inspection itself was thorough. He took the time to explain the roof, gutters, attic conditions, attic fans, and other findings. I was told the remaining information would be documented after confirming the shingle information with the office. The next morning, I received three photos and was asked about my availability to sign the AOI. I replied that I was flexible. I was told I would receive a call later that day after other appointments. I never received a call, text, or email. As of Monday evening, there has still been no follow-up. While I appreciated the thorough inspection, the lack of communication and failure to follow through on promised updates made it difficult for me to move forward.

I had a leak in our roof and panicked trying to find a reputable contractor and company. From start…read moreto finish Elite Roof and Solar was the best decision I've ever made! Jake Jerles met with me and went over everything. Within a month after insurance finally approved our roof was scheduled and replaced. The process was seamless. They showed up and did a beautiful job! They are true master craftsmen and master Elite contractors! From scheduling to installation they were on it ! Truly can't say enough about how great this experience was! If you need a new roof ... This is the company to call !

We had a wonderful experience from the moment we spoke with Kyle to the time the roof was repaired…read morewith Adam. Kyle was knowledgeable, professional, honest (with no upsell), listened to our concerns and provided solutions that would work for us. Adam did awesome work, even pointed out an issue that could have potentially grown into a big one! It was one of the hottest days in Charlotte and he worked nonstop to get the job done! Scheduling was quick and smooth. We highly recommend Elite roofing, you can see that they strive for perfection and customer service!

I had hail damage to my house in Mount Pleasant NC in March 2021…read more One company came out and met the adjuster for my insurance and they talked for about 30 minutes and then they both left. The representative for that roofing company never even contacted me to tell me that the adjuster found no damage. I called my insurance company and demanded a second opinion, as the houses on both sides of mine had damage and had already had their roofs replaced. I contacted Laura @ Morningview Roofing & Restoration out of Concord. She came out and chalked my roof, took multiple pictures of the hail damage to my roof and sent them to both me and the insurance adjuster. The repair work was approved. Morningview sent a crew out that completed the roof restoration in only 2 days and cleaned up the area, better than it was when they arrived. Unfortunately their were a few damages during the restoration. I contacted Laura and her boss Josh came out to assess the damages himself. He assured me he would take care of them. These 2 people that I dealt with from Morningview Roofing & Restoration were 2 of the most personable, honest people I have dealt with in probably the last 10 years. Great Customer Service. I highly recommend this company!