I opened my 1and 1/2-year-old Frigidaire refrigerator one morning recently and the light wasn't on…read moreand the fridge was clearly not working, what a bummer. I looked around for some repair services online and the best I could get was a week away, from Hogans. Then somehow Dick's Appliances popped up on my screen and I gave him a call. As he looked through his schedule I was thinking, oh man, I hope this guy doesn't make me wait a week also, then he said, "I can be there around 3:00 today, "Awesome I responded." Not having a fridge really sucks. Then he called back to say he could be over at 11:00 AM. "Great." I had the fridge pulled out and the bottom cover off. He immediately noticed that something down there wasn't even plugged in. When he plugged it I think we both expected the fridge to start humming, but we got nothing. Then he said, "your fridge must be in defrost mode." He pulled out a straight edge screwdriver, and under the cover, in the middle of the top of the fridge section, he turned a screw about 1/4 turn and, "Hmmmmm! Music to my ears. It was a simple fix and my worries of having to buy a new fridge melted away. His name is actually Dave and he was in and out in 10 minutes. Fantastic. He could have ripped me off and said all kinds of things were wrong with the unit but he's an honest guy. Thanks, Dave. Well Done. I will always call him first for any kind of appliance repair.

Opened a claim for repair. No one ever showed up. This is a…read morecompany that does repair though Lowes.

The problem was never resolved. New washing machine, had problems with draining. I had to change…read morethe cycle to manual drain and spin, then continue wash cycle. Service techs came out 3 times. Replaced a part on the back of machine on first service. Came back for second call, told me, low water pressure. We disconnected it, and moved it to garage. I purchased another different machine. Third service he said same thing, low water pressure. I had extended warranty, and tried to get it returned. Nope. After awhile, we started having well problems. The result of the water problem was that the screens on the intake hoses were plugged. Now we have this expensive ($688) machine that I can't sell. I would ha e thought the appliance center would offer to buy it from me, since it was the result of their service. Nope. I am very dissatisfied.

Service was excellent! Travis helped us with a quick turn…read morearound on a very comfortable guest room mattress for an elderly relative. He delivered a sale far beyond all our expectations. Delivery was smooth!

Great service, hometown business, plenty of showroom items to see. Convenient parkingread more

Called looking for a part that nobody seems to have ended up having a nice conversation with I…read moreassume the owner employee about my LG refrigerator and I am a DIY guy so they suspicions for me and offered all kinds of information surprised to find someone that would do that when they're not making a dime need is I'm going to call.

We bought a new Bertazzoni professional oven.. the store we bought it from botched up the LP…read moreconversion badly....the oven was overheating and useless.. Bertazzoni assigned job to Swack Tech.. Mark did a great job fixing it.. operates as it should now. Highly recommend Swack Tech.

Envision remodeled our bathroom, about 5 years ago.. They say they're permanently closed, so if we…read morehave issues with hardware and cabinets, where do we get issues resolved? How convenient that they closed, now we're stuck if we need replacements.. I wish I had chosen a company that would've remained in the area.. I'm not happy that they left us hanging, without any references as to who contact..

After living in our home for 20+ years, we finally decided to remodel our kitchen. We reached out…read moreto several different companies, but after receiving a recommendation from a friend and meeting Doug, we made our decision to go with Envision. We couldn't be happier! I literally sit and stare at it! It's so beautiful, and nothing that I would've ever thought I would have! I can't thank you enough. Its so nice to clean a kitchen and have it look just as beautiful as the day he turned it over to us!

I bought a new car stereo at Vestal Best Buy on September 21st . First they didn't have the right…read morewires to install it so I bought them at another store. So now they are telling me it will be February 12 before they can do it. If I knew that I would have bought the radio someplace else. Not happy at all.

I purchased an iPad from BestBuy 1/5. It was not in stock so they offered to have it sent to my…read morehome. It was supposed to arrive Friday 1/7. We received a text message saying it would arrive a day earlier 1/6. I never received it until 1/10. The updates I was getting were all over the place. N Hampton,Pa,Pittston,Pa. Nichols,NY, back to Scranton,Pa and finally Conklin Ny We went into the store on 1/7 and spoke to customer service. They said we probably wouldn't get it until 1/11. I've been trying for almost a week to call the Best Buy in Vestal,NY to no avail. I finally got a representative from the call center in California who couldn't help with a price match and said I'd be better off going into the store you would think that during the pandemic they would try to accommodate people without having them come into the store ANSWER THE DAMN PHONE

I am extremely dissatisfied with the "service" from Shauls. Not only were they extremely rude when…read moreI told them I wanted my microwave fixed, they didn't even look at it and never fixed a problem I hired them for. I am extremely dissatisfied and I'll never use them again.

It is sad when a reputable business grows old and has new management who do not have the same…read moreservice standards as the old hands. This is the case with Shaul's in Johnson City, NY. I have been a customer more than 30 years and I am disappointed with the service on a 10 week old electric stove I just bought from them when I called the store for help. Part of the stove door cracked and when I tried to explain the problem the manager cut me off and said to me "You broke it." But he has not even seen the broken stove. Then he went on to explain that the manufacturer, Whirlpool, would not cover the repair under warranty. But I didn't break it. It really is a manufacturing defect or a design defect in my opinion as a retired professional engineer who has evaluated many electrical equipment problems. The manager offered to send his service man at my cost, but I found out that they are not a certified service shop for Whirlpool. I smelled rotten fish at this point and called for Whirlpool service, who were responsive. My experience and opinion is that this store wants to charge for their service when its free from the manufacturer and they do not help the customer with legitimate warranty service. Shaul's blames the customer without even looking at the problem. Not good at all.

Dishonest, dangerous and lies to get ahead. I was told by two other professionals that he…read moreconverted my gas dryer to propane dangerously wrong. Good thing he broke it when he was bringing it in the house, because after he hooked it up, if it actually worked, it could've blown up the house. He never tried to test it. He damaged my home upon installation and left without telling us. when I called and asked him about the damage that he left behind he tried to blame it on me. If you want carelessness, damage to your property, broken appliances, and a foul mouth in your home, then this is the guy to hire.

Greatest guys, great work, great price, quick serviceread more

This is long overdue but valuable information about this local business .I called asking for…read moresomeone to look at my dryer and within a day Tommy was here to help. It had died and would have been more cost effective to get a new or used one rather than repairing the one I had. He said he has some used but reconditioned dryers at his place and I went to look at them and chose one very close to the one I had. They came back within a day to take my old one and set me new one! I just mentioned the door to the dryer was on the other side than my old one and without even knowing it could be changed, Tommy changed the direction of the door to make it more convenient for me!!! Kind, professional and prices were very reasonable!!! Thank you for your wonderful service!!!

Highly recommend. Very knowledgable and courteous. Tommy was great. Came on time. Easy to contact…read more Any more appliance issues we'll know who to call.

Horrible customer service, they posted beautiful pictures of products but when you get there it…read morelooks like items they took off the road and repaired with duct tape and cleaned with spit... dirt included with this purchase and the "warranty" they claim to have is just to save face cause they will stop responding when you ask for them to fix or replace something. Definitely a scam, save yourself a couple hundred dollars and just for grab something from the dump, it's about the same thing.

My freezer will keep dropping temperature to the point I've lost hundreds of dollars in frozen food…read moreitems. You call within your warranty period and they respond they'll look into it and get back to you in the morning. Well here it is almost evening and either they didnt call. I tried calling every number I could fine for them. The phone numbers either say voicemail not set up or there's no room in the mailbox to leave a message or they send my call to voicemail. Obviously they do not guarantee their warranty to fix the appliance. They do not answer your phone calls. The website they disabled after so many one star reviews, the ability to put another review they have multiple complaints. It's a scam ran out of a building next to their trailer home in upstate New York. If they don't call me by 5 PM, I will take it further.