I hired Drain Pros to replace the wax ring on my toilet because I believed it had been installed wrong. The good: Seth came to my house the same afternoon I called. He was very friendly and helped me with more than just the toilet seal, offering to clean out my sinks and identifying the cause of a defective faucet that my landlord had ignored. He also removed a small clog from my plumbing that I was unaware of. The bad: I'm not confident Seth completed did the job I hired him for. He spent a lot of time pouring baking soda, talking with the neighbor, and explaining his political views, but at no point did I see him replace the wax ring on my toilet. He later texted that he would send photos of the old seal as proof that he had completed the job, but when he did share a few pictures, they were unrelated. The next day, I discovered that one of the bolts holding the toilet in place was loose. I brought it up, and he claimed he intentionally left it that way and forgot to tell me I should tighten it myself the next day. I haven't found any evidence that this is a normal step in replacing a wax ring, but in either case, not everyone would have thought to check. Finally, I never received an invoice for the work. He promised to send one, but after following up five times over two weeks via both text and phone call, I've still heard nothing. He has stopped responding to messages. I liked Seth as a person, but I recommend hiring someone more professional for important plumbing work. read more

Seth was right there for us for some demolition work, and was a total craftsman - even for demo work. he meticulously cleared up the debris and took it away for disposal. like it never happened. this was much appreciated. He is multi-skilled in all the trades, so that when unexpected situations come up, he is knowledgeable and experienced to deal with the situation effectively as a one-stop shop - and when doing home improvements, THIS is a KEY advantage to using Drain Pros and Seth! read more

We hired Drain Pros to replace five carpet tiles at an AT&T store in Berlin, Vermont. The technicians, Aaron and Seth, showed up but did not complete the job properly. They placed the new carpet tiles but never glued them down. They told us the job was completed, and we processed the payment. Later, the store manager informed us the work was only half done. After receiving the money, they stopped responding to calls and messages and eventually blocked our numbers. Very disappointing experience. Proceed with caution. I have attached all the screen shots. We paid $225. read more

Seth came out to help us with frozen pipes on our mobile home from the big freeze in early Feb. We had a known issue with them and had been planning on finding a plumber to resolve everything in the spring, but he offered to completely refit some old, non-insulated pipes among many other small quality of life improvements on SUPERBOWL SUNDAY! He even put a control panel for the water main in so we wouldn't have to crawl underneath the house in a plumbing emergency. Very personable, trustworthy, and not trying to rip you off. I'll certainly be calling Seth again if I need a plumber in the future. Thank you again man! read more

STAY. AWAY. FROM. THIS. CLOWN!! I've dealt with my share of "handimen" that oversell themselves and under perform. Seth from Drain- Pros takes that to an entirely new low. I requested some wood/trim​ be replaced on the exterior of my home as I was getting ready to list my property for sale and just wanted to spruce it up a bit for an upcoming open house. Seth was quick to respond and visited the property immediately to review scope for pricing. He started out to be very amenable and easily approachable to speak with. I informed him that I had 2 other contractors scheduled to review the work scope of well and he proceeded to aggressively pursue the job for an immediate start date as "he and his guy had a few open days" and could finish the job in a solid two days. I was at first a bit hesitant but he said all the right things and even reduced his price by another 10%, if I approved it at that time. Needless to say, and against my better judgements, I did and he said he would begin on Sunday. He rolled in after 10:00am Sunday; worked a few hours, then went to lunch. He was texting me during his time there as I was out at that time a day. When I arrived back around 2:00, very little had been completed and what he did do was below acceptable standard. I chose to hold off on my opinion as I figured I would allow him time to complete the work a bit more in hopes of seeing an improvement. He rolled out on Sunday around 300pm, so he had about 4 hours of labor expended at that time. Before leaving, he asked for a partial payment of $1000.00, which represented about 33% of the project. He said he needed the money to purchase the replacement wood, paint, etc and I reluctantly agreed. At that point, I said "I better see you here tomorrow ". He agreed to come back Monday to continue with what he had started but instead messaged me late morning stating there was a good, dry stretch of weather in place and it would be best for him to come back on Tuesday. I disagreed with his reasoning as he had removed some wood/trim, leaving it exposed to the rain that was forecasted. He arrived Tuesday around 1:00pm, walked around the house a few times with his caulking gun and said he was going to lunch. He never returned and then began avoiding my calls and not responding to my text messages. At this point I realized he was likely in over his head and I was very concerned since I paid him in advance and nothing had been completed. He finally responded back saying he'd be there on Thursday with his carpenter and promised to put a big dent in the project. I left for the day and received a text from him around noon stating his carpenter was going to meet him in the afternoon at my home. I thought that was odd as it woukd be kind of late to start the larger scope of work at that time but I figured, he was already at my place working on some of the smaller issues that didnt require his carpenter. I arrived back around 230pm and nothing had been done as he never arrived nor did he inform me of a change in plans. I tried calling him again, but, as had been the case recently, it went right into voice mail. I asked for him to call me to discuss scheduling, etc, and also sent him a text noting the same. No response back that Thursday. Come Friday morning, I was traveling early and sent him a text at 730am stating I'd be on the road for 4 hours so please carve out a few minutes to call me. Four hours later, I arrived at my destination without hearing from him so I once again placed a call, which went right to voicemail. I left him a detailed message expressing concern over the lack of progress and the looming open house date that had been scheduled. He finally responded back, by text, even though I specifically requested he called me, but obviously he didn't feel comfortable speaking directly. I guess its easier to lie via text than by voice. At least it was in his case. Anyway, his text was positive and upbeat that basically assured me everything would be completed when I returned home on Monday. I thanked him for putting my mind at ease and asked him to keep me updated with his progress. As you can likely guess, he once again never showed and I haven't heard back from him since. I informed him on the Monday evening I returned that he had until noon the nezt day to return the money I paid him as I was going to hire someone else to clean up the mess he left. I guess taking the $1000.00 was worth more than his name and reputation. I'm not here to ruin his name or his business as he is a quite capable of doing that on his own. If I can save just one homeowner from having to experience his lying and deceipt, it will be worth this effort​ read more

Drain Pros - This is the entry way before Seth dismantled it and left it in worse condition. Calling him a hack would truly be an insult to other hacks! - Plumbing Near Me - Burlington, Vermont

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We needed a cracked toilet replaced. Aaron from Drain Pros wrote he could come and give us a free estimate that day. He quoted us a great price for the replacement and the installation. We agreed. The toilet was picked out by Aaron per our wishes, brought to our home, installed and the old taken away and all in an afternoon. We wouldn't hesitate to call him again. So nice and polite and he even took his shoes off so our floors and carpet weren't soiled! Thanks, Aaron! read more

Seth did a great job! He did exactly what I asked and for a great price! Thank you!!

Everything went well. Got the needed parts and got installed faster than I expected. I think the price was right. Fast, friendly and fair.

Aaron from Drain Pros promptly came out to inspect the job that needed to be done at my property. Which, sadly, turned out to be more extensive than any homeowner would hope for. I had expected it to be a repair job from the get-go, of course, because I had had to have a small plant removed from my gutters two years in a row, which just told me that the previous company didn't do a complete job, which turned out to be true as he removed what seemed to be a small shrub from my gutters and also repaired the back gutter, and my sunroof to name a few things. He was very accommodating and helpful with all the work he did, keeping it at a reasonable price. read more

Aaron worked several hours, and believed work had been completed, I called Aaron to let him know that now there was a serious leak.. awaiting a call back as to when he can finish read more

Aaron responded in a timely manner. He unclogged my drain and reset the toilet in about a half hour. He was professional and even cleaned up after his work. I would hire him again in a heartbeat. read more

Was just supposed to come and give me a quote. I asked if he could come another day as I cannot be in the house the day he could come he said oh we're Vermont people Im a good person and will take care of your grandparents and instead of what he was supposed to do he charged my confused grandparents $275 to cause the toilet to leak into the story below very rude and not men of their word. Edit: after this review he blew up my phone at 11pm do not contact these people if you are looking for someone with sanity read more

They are a 5 star, without a doubt, service for your plumbing needs. When I requested service on Yelp, the owner called me within 5 minutes whereas other plumbing groups got to me between 2-6 hours later. They are not commission based system and I was given a free quote when the owner himself came at 6pm on a Friday night, just to give me a free quote. He came in early morning Saturday and fixed our drain, faucet, and pipe system in no time and did extra work without extra fees, just to make sure it was adequate and fixed. The biggest thing I loved was how they explained what the problem was, why there's an issue, and what exactly they will do to fix it. This is an absolute high recommendation and the only company I would hire if I need any more plumbing work in the future. read more

Had to fix a leaky valve. It was replaced, and the new one leaked, but Aaron came back promptly and made it right.

Save money by contracting a local business. They did what i asked of them but the owner sent out a poor looking technician and the work quality matched. read more