Filled out the form online. Quick response from Sue and allowed for phoning back or text on missed…read morecalls; adding to communication ease. Friendly service, quick and clean. Explained how my specific unit worked since buying a new house. Have used before in a previous house with the same great service.

Ken was easy to work with fixed our chimney cap which was damaged from the storm. He was honest…read moreabout our chimney not needing a cleaning and explained how we can tell if and when our chimney needs to be cleaned. Thank you

My case was tricky: wanted a wood stove in my basement so installation required putting the pipe…read morethrough the roof and ground level floor. The competitor company said it is not possible... Scott did a great job figuring it out. He was also very respectful of my home, making sure to clean up after himself and leaving the area even better than he found it. Overall, I am extremely satisfied with the service I received from this company. They were professional, efficient, and took great care to ensure that everything was done right. Scott's expertise and attention to detail really shone through in the final product, and I couldn't be happier with my new wood stove. If you're in the market for a wood stove installation, I highly recommend giving this company a call. They truly exceeded my expectations and I am confident that they will do the same for you. Thanks again to Dan, Scott, Mellissa and Emily for a job well done.

The fireplace at the Avidor is still not working ... under warranty and the problem has not been…read moreresolved. This has been an ongoing matter since installation.

Thaddeus did a great job rejuvenating / cleaning our gas fireplace…read more He removed his shoes and put a large cloth down to put all of his equipment on. There was no dirt or dust left behind! At my request he removed all the old rock and sand. I ordered 20# of lava rock to replace it with. 20# was close to perfect for the amount needed. He supplied the sand. He even cleaned the glass doors. It really looks great. He also gets on the roof to inspect the outside and pointed out a possible problem with my recently installed roof. Super nice guy and competitively priced!

This business is extremely unethical and unprofessional. I do not recommend this business to…read moreanyone. They scam you out of money and then block your calls and even change their numbers to avoid you. I called them for a quote to repair my chimney. Not once did they mention a fee for coming out to take a look when I was setting up the appointment. Once they arrived, the owner told me he needed to clean the fireplace to get a good look. Once again, no fee was mentioned for doing this. After all was said and done, he informs me that I owe him $145 for service fees and cleaning!! To top that off, he didn't even give me a quote for the work I was needing done because he didn't have his catalogs in yet. Something he should've mentioned when I set up the appointment! Not that I would ever give this guy my business, but till this day, (a month after he came out) he has yet to send me the quote he said he would mail us. We gave this guy $145 for absolutely nothing other than for having him clean a chimney that isn't even functional. After calling him about all this and voicing our concerns, he said he would refund half our money back. After a week of not receiving the refund in the mail, we started calling and leaving messages that weren't being returned. After a week of calling, they blocked our phones altogether. It wasn't until we contacted the BBB that the owner, Mike Render, finally sent us a check although it wasn't even for the amount that he owed us. Stay away from this business and its owner, they are nothing but scam artists.

The owners name is mike. Just opened the business recently. He is a mason who can do it all. He is…read morecurrently essentially redoing our house. Started off by using him to check our chimneys, from there he became our contractor and he's been great since. We had him replace our windows, repaint the outside of our house, add an egress window in our basement and seal off our basement from water (had leakage when we moved in, no leakage since he sealed it up). He did a great job on everything, and has been honest and very open to communication from the start. Right now he's redoing our basement. Put in the walls and painted them (sturdy and they look great), built our movie theatre and made our fire place mantle. Currently he's doing our ceiling and floor. We expect it to be excellent, just like the rest of his work.

This man is taking advantage of everyone . . He is over charging for services , for cleaning $400,…read moreshould be 150-200 for chimney cleaning, to replace anything on top in way of the crown or cap, he over charges by thousands. . Beware of his BS, he figures the 42 yrs he has been doing this gives him the right to over charge by thousands. . Do not use his services

As a Nebraska transplant, I don't think I will ever get used to the cold winters. Coming from the…read moreSouth, anything below 70 is chilly. Well, I was pretty stoked about the wood-burning stove in our house. I decided to schedule a maintenance/chimney sweep for the stove, and had heard good things about Top Hat. It takes a little bit of patience to make initial contact with Top Hat. I didn't use their online tool for contact but rather called Steven and left a voicemail. It took him a few days to get back to me, which is understandable for a small business serving such a big area. Since I didn't use the online contact tool, I don't know if they would be quicker or not. Additionally, I'm sure this time of year is exceptionally busy with people preparing for winter. Scheduling an appointment for an inspection was incredibly easy. Top Hat was able to provide a 1-hour time slot for when they would arrive. Such a minimal time limit is exceptionally rare for any kind of contract/maintenance/repair work. Heck, even the cable and internet companies require about 4 hours of availability. Steven and his assistant were very professional, and worked quickly. Steven answered all of my questions, even though I know some of them were ignorant concerning fireplaces/stoves. Even though our wood stove is not up to code, I feel confident that Top Hat would do a fantastic job renovating the area (check their website for photos). He even provided a loose estimate of what kind of repairs we would need. Price for service was exactly as stated on the phone, and if/when we decide to make changes to our wood stove, we will be contacting Top Hat.

Terrible experience! The technician only cleaned the flue from the bottom and never got on the…read moreroof to check the flue. We weren't able to get a fire started and recontacted the company who told us they wouldn't be able to come out for another 2 weeks. We called another company who came out and found the flue to be plugged at the top. Pictures were taken of the problem, which we shared with the owner of the company. He has refused to refund our money and called my husband a liar. We get our chimney cleaned every year whether it needs it or not. We could have had a fire based on the blockage. Would not recommend!

Lied about his service and attitude towards his unsatisfied customers. His tec didn't go out on the…read moreroof to inspect his work. Had to call another chimney sweep to finish his job. Due to the fact he scheduled us way out instead of coming right out to check the problem. Then he comes out and believes his tec in which he never checked his work. We will never use them again. After using them for over 4 years and out right called us a lier. ​

From the moment we walked in, we were immediately impressed with the knowledge, honesty and non…read moresalesy approach of Fireplace by Design. On top of this, their bid for a higher quality and larger fireplace was nearly $2,000 less than one of their major competitors (Claxton). Compliance with building codes, gas line requirements and attention to detail was outstanding. The day our unit was installed the staff were friendly, focused and again very knowledgeable. This business will do tear out of old fireplace units if needed which some businesses we visited would not. I cannot say enough positive things about John and the Fireplace by design team. My opinion is they are the best in town.

We purchased our 2 gas stoves back in about 2002, replacing our wood burning stove, and have never…read moreregretted our purchase. They have kept our house warm during power outages, since you can turn them off and on with remote, and not needing electricity, which is so handy to do so from the easy chair. We have counted on them for help, a couple of times/ my fault on both times, you do not leave the door open as I did thinking during the outage we would get more heat, as you can melt the knobs./ Yep, common sense not to do that. But the guys helped me and back to normal. The stoves are great. The guys let us browse around and did not pressure type sales, just answered questions and gave info. They installed it, cleaned up, explained how to use it, and gave great service. They have a huge selection for every style to choose from, little old fashion to modern and sleek. You can enjoy yours and know you can count on good service too.

This company used to be good. But not anymore, if you need a professional to check the inside of…read moreyou're stack this ISN'T the company for you, I don't know where or who trains their people but they don't do a good job. If you need you're crown repaired once again don't call these people. They told me everything was fine, until I had to check my roof for hail damage and saw a huge issue with my crown. I had to find another company to fix it since I lost all trust in midtown.​

Called them up to do the chimney and dryer vent. Specifically told the scheduler dude we needed an…read moreexternal dryer vent. Guy came, no dryer vent. He said he'd "note it down". Didn't hear anything for a week, so I e-mailed them about it. Didn't hear anything for a week, so I called them. They said they'd call me back the next day. It's been several days, nothing. Don't use this company if you want any kind of customer service. Update - After being hassled by me for a couple weeks, they finally came out and put a dryer vent thing on. However, what they did is nail a screen onto it. Obviously over the past two months this has trapped tons of lint (I had no idea this was what they did - I didn't know I needed to babysit them while they did their work) and caused us to need our dryer vents cleaned (and the external cap replaced) AGAIN. Obviously we did not contact Midtown Chimney Sweeps for this, because we want it done right this time. We called up Duct Medic, and when I told them we'd need a new external dryer vent cap, they told me it would be a fancy magnetic flapper that opens when the dryer is going and closes when it's not. Sounds fantastic, and infinitely better than NAILING A SCREEN ONTO MY HOUSE. If you want service, go with Duct Medic. Midtown doesn't care, obviously.