I've been here a number of times but have yet to write a review. Over the years, there have been a…read morefew faces I have seen come and go from the shop, but this week when I went there was an older gentleman who I believe may be the owner as I have seen him in years past. I had moved a little bit out of the area, so I looked up new options around me. I called a shoe repair shop with a number of five star reviews in Chevy Chase, and I ask how much it would cost to add a Topy. This lady proceeded to berate me, saying what on earth am I talking about. I explained that the Topy was a rubber sole that would cover my existing leather sole, she said why didn't I say that then? So I went back to my old neighborhood and took the shoes to Bethesda Shoe & Luggage Repair, I asked the gentleman for a Topy and he said no problem. To me, if you don't know the major manufacturers of products in your industry (Vibram, Dainite, Topy etc.) then you shouldn't be in this line of business. Anyway, rant over - the gentleman here did a fine job with the three pairs of shoes I dropped off and instead of looking for a new place in my new area, Bethesda Shoe and Luggage Repair will retain my business. I don't think their prices are out of whack, sure you could add a rubber sole covering to your shoes yourself for less, but I prefer it done professionally and expeditiously. I have also had luggage zippers repaired here, my wife has had heels fixed here, and everything was done on time and done well. No issues.

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

I have been going to Fortuna's for over 20 years, and it's so much more than just a cobbler shop…read more Over the years, I've trusted them with everything from shoes and belts to leather coats and vintage leather bags--and every time, the results have been incredible. If you have high-end purses that need some TLC, this is absolutely the place to go. The owner has an amazing eye for detail and a true gift for restoration. He doesn't just repair items--he brings them back to life, making them look beautiful and new again. Their cobbler, Greg, is amazingly talented! In a world that changes so quickly, I am truly grateful for the consistency, craftsmanship, and integrity I've always found here. That kind of reliability is rare, and it's why I keep coming back year after year.

i worked at the white flint mall years ago where they had a shop-…read moreawesome people and excellent work- the took care of my shoes including my belts-

Raul took shoes that I'd gotten resoled at a local mall about a year ago, and he transformed them…read more The previous shop did shoddy, pricey work. The quality of materials Raul used, on the other hand, appears at this stage to have been superior. Time will tell, but he seems to have done a much better job.

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

This shop has offered excellent service for many years, so I am truly sorry to say that after…read morebringing a beautiful pair of shoes in for a very minor repair, they were ruined, even after a second attempt at fixing the damage done in the initial repair. It is a shame to see a good repair shop go down, and a shame to have to take a lovely pair of shoes to a second shop in order to try to get the damage to the shoes undone. This shop does not even deserve one star.

Excellent work. Reasonable prices. Shoemaker very helpful. Convenient location with good parking.read more

Quality work! Zipper repaired on a favorite pair of high end boots. Heel replacement on 4 pair of…read moreshoes, along with heavy duty sewing of buttons on a leather dress coat. Excellent service, done when promised, footwear good as new and the coat as well! He said he'd try to repair the boot zipper before replacing, which he was able to do. Explained what might prevent the fix, I left both boots in case he had to replace so they would match (replacing both). Pricing was fair for sure - will be going back with more pair if needed!!

Willie did an excellent job restoring four pair of shoes in various states of disrepair. Very…read moreprofessional.

I'm the biggest procrastinator! I really wanted to wear these shoes last summer, but I couldn't…read morefind a repair shop in time before my vacation. This time I promised myself that I would do it ahead of my vacation, but again I procrastinated until the last minute. I found this repair shop and decided to call on Friday and see if my shoes were repairable in the time I needed. I'm assuming I spoke to Nick, and he said he can have the shoes to me by the following Friday (a week later) I needed them before Thursday as my trip was then. He said he can get them to me anytime after 2pm on Tuesday. I rushed over on Friday to drop my shoes off. Something to note, you have to pay before the repair which quite frankly I wasn't a fan of but I had no other option. I headed over on Wednesday and my shoes looked brand new! These shoes are so comfy and I would quite frankly cry if I had to toss them. The heel got stuck in the road on my trip and I was able to yank the heel out without ruining the job Nick had done! Overall great experience that I even considered bringing my other shoes to his shop as well!

I had three pairs of heels that needed the heel taps replaced, and a pair of beloved wedges that…read moreI've worn to shreds. Nick did a great job on repairing the wedges, replacing the sole and basically restoring them to like new. Very happy with the results and highly recommend!

I have my heels repaired here annually. $12 a pair and the quality of workmanship is great.read more

Took some shoes here to be shined and refurbished. Shoes look no different these they did when I…read moreleft them. $15 wasted. The guy working here is not nice and lacks customer service. I would NOT recommend and will never go back

I would not recommend this place. I will start off by saying that I usually get my shoes…read morecleaned/fixed at Craft Shoe Shop in Kentlands, MD. That stop is run by Noah who is very nice and super knowledgeable about his craft and has been in the service for 10 plus years. I couldn't go to him this time because of circumstances so I decided to try this cobbler in Westfield Montgomery Mall that I will be writing about. Below is my experience and review and it is VERY lengthy: I brought in shoes that I bought from the thrift store to be repaired. The soles of the derby's were coming apart so I just needed them to be glued back to the midsole. Somewhat easy fix. I go to this cobbler on a Friday and inquire about the service. The man who runs the shop tells me it is about $65 to repair, which I would say is reasonable. I ask him how long it would take him to fix and he tells me, "about a week." The man gives me a ticket and says to bring it back when I pick them up and that I would get "a text message" from him when the shoes are finished, as he asks for your phone number. This is where the problem arises. A week passes by and I even wait an extra day, so it is now Saturday of the next week. I receive no text so I decide to call the shop and inquire about the shoes. The man picks up and I ask about the shoes and I give him the ticket number, he goes to check. He comes back to the phone and says, "I'm still working on your shoes" and has the AUDACITY to say "don't call the shop unless you get a text." What? There is no point in having a phone if you're just going to answer and say that when people are inquiring about their stuff. There are previous reviews where the same situation is mentioned. So I ask him about how long until they are ready, he says "probably Monday and Tuesday." So a service that was first said to only take a week now needs another 4 days, which is I think in my opinion, unprofessional. I wait the extra couple days, and it is now Thursday, an extra TWO DAYS later after he said he would be finished and I STILL have no text message. I decide to call the shop AGAIN and this time he surprisingly says "yes it is ready, I just need to clean them up." At this point I rush over to the shop to pick up the shoes because I no longer want to deal with this shop. When I go to pick them up, I see one of my shoes in his hand and I tell him that those are mine, he says "oh I am just finishing up, sorry I was busy this morning" that's not really an excuse when the service was literally extended by 6 days. The shoes themselves are okay but like another prior review had said, the hassle alone is not worth the service. Would not recommend.

had some loafers tha were fixed fast for a great price! They picked up my shoes from my address and…read moredelivered them a week later

I want to believe and trust in them, but my one experience trying to use them was decidedly mixed…read moreresult. The communication via text was very convenient and responses were very quick. Sadly, they said the sole of my boot was unable to be re-glued /reattached, even though to me, it looks like a very basic situation, & it was a brand new boot. but perhaps the way the boot was made, makes it nearly impossible to do without completely recobbling? One day when I have time, I will take it to get a second or third opinion. I assume they are good at what they do because they drive from the Quantico area only one day a week to pick up/ drop off orders, and they service multiple locations .

Have used this business twice to repair my boots Everyone is friendly. Fast and thorough repair.read more

Casmera should not be called a shoe repair shop. They should be called 'leather repair.' Over the…read morelast four months I have had three separate leather items repaired, cleaned and re-stiched/seamed. I had a leather jacket and two purses repaired. Bar none, the repairs were the best I have ever had done anywhere! The quality was outstanding! Their attention to detail is not something I see anymore. On all three repairs they found extra items that needed TLC and did them without extra charges. The staff is always friendly too. I would rate them 4 & 1/2 stars on their workmanship if I could. I would give Casmera 5 stars if they were not so in demand and took longer than expected for all the jobs. That is a great problem to have. Also, striving toward better communication with their customers about the repairs would definitely give them five stars. Don't go anywhere else. Go to Casmera. They were out of the way for me, but so worth it!