Recently had damage to our vehicle and State Farm recommended olde Jonesborough body shop. From…read morethe moment we arrived for the inspection estimate we knew this was the place. Everyone was friendly, helpful and knowledgeable. Now that we picked up our car we are beyond grateful they went above and beyond on our car. Even if it's not an insurance claim I would recommend this place

Great experience at this auto body shop. I had asked an owner of another body shop in the area…read morewhere he would take his car and without hesitation he recommended Olde Jonesborough. Glad he did, the people there were fantastic. The manager Nikki was so pleasant, thorough, helpful, knowledgeable, and rightfully proud of their work. I was also impressed that she applies LEAN process management at her shop and the team's focus on this clearly makes a quality difference. Funny, when I picked up the car i barely recognized it as they had thoroughly cleaned the vehicle--much cleaner than it has been in years! Highly recommend this shop for great service, high quality work, and fair pricing.

It doesn't take 13 days to give an estimate. Or do an estimate on a vehicle? I don't care what…read moretheir general manager says. I've been in the business, and if that takes that long, then yes, they better hire more people or retrain their people in time management

Second time I have visited this location (for 2 separate issues). Both times i have received kind,…read morequality service. All staff are professional and their work has been top notch. Ethan is super helpful and Mia answered all my questions and got me in for quick service. I recommend this body shop to anyone asking. Thanks so much!!

Here is my review from google. These people that did not fix the camera on the right mirror or the…read morewindshield wiper sensor have the nerve to say "He turned down a detailing." I will make sure not one person sees a review about this company without seeing mine, no matter the platform. *update four months on...* Every time it rains and the auto windshield wipers no longer work, every time I pick up the children from the backseat and I see the oil stains in the leather, permanent stains, I remember how bad this company is. I just want to help people avoid being screwed the way they screwed me. OVERALL GRADE: F (See google review for associated pictures.) OVERALL Melinda's Grade: A In short: Give your money to a charity and set your car on fire... this will cause enlightenment, and JHCC will not be responsible for a vehicle, the insurance will replace the totaled, burned-out wreck. This is a much better option than trusting these incompetent people to act with the slightest inkling of professional grace, poise or ability. Time to Repair: F PAINTING: D REPAIR QUALITY: D- TRIM WORK: D WINDSHIELD REPLACEMENT: A+ (Safelite or similar) DOOR REPLACEMENT: D QUARTER-PANEL REPAIRS: B + FRIENDLYNESS OF STAFF (ON SITE STAFF, NOT CORP.): F Melinda: A + Update FEBRUARY 11 - Drove in the rain the other day - I specifically asked 3 times that they ensure the auto wiper rain sensor worked after repairs, it doesn't. Also, looked at my car in direct sunlight, the bumper is a different color than the rest or the car. Lowering my rating to 1 star. NUMBER OF ISSUES REMAINING AFTER PAYING $9000 (APPX): 14 Repair time: (DEC 8, 2020 to JAN 27, 2021)(They tried to blame me, my insurance company, the guy they fired the day after my vehicle intake, and everyone else under the sun for the reasons why. Just more excuses.) I am working on a more detailed writeup in my spare time, but for now let's get a few things straight. 1. I would have given a NEGATIVE 1 star (If that were possible), however, I spoke with their corporate image specialist, named Melinda, and she really is exceptional at her job. I collected my vehicle yesterday to the tune of ~$9000. I was referred to JHCC by the infinity dealer. I read the reviews and figured they would be ok. I WAS WRONG. 2. DO NOT USE THIS SHOP - Unless bad quality craftsmanship, workmanship and bad manners are OK. After the 8th or 9th excuse for the absolutely abhorrent job they did repairing my vehicle I lost my cool and said "Fix it right, I'll be back tomorrow." 3. THEY REFUSED TO COVER THE RENTAL CAR FOR ONE MORE DAY - CALLED ME TO SAY THIS. I didn't ask them to cover the car in the first place, this was volunteered. During this conversation I pointed out that they didn't apologize for any of the mistakes, or even admit they were mistakes. He (Will) was happy to remind me how he apologized profusely, not actually apologize. I lost my cool at this moment, on the phone, I yelled at the guy. I was so upset that I blew up. I am familiar with this tactic however, they use bad quality work and poor behavior to drive people to the point of frustration, and then when they do finally give in to the frustration, they take the moral high road. "Oh, if you are going to talk to me like that ..... etcetera." It is manipulative and they use it to cover their incompetence. I saw the grease in the front as soon as I got in, and, to be fair, they cleaned it when I said that. That was the only thing they were competent at. The painting was nice, blended well, I would give it a B+, although I believe they sent out for painting (this is speculation.) I can't prove it, but I think they sat in my car and watched the tv screens. There was grease in the front, middle row and back row. Some of the photos are in the back where the taillights were replaced and the quarter-panel was repaired.

BEWARE OF THIS SHOP!!!…read more My insurance made me go here for damage to back bumper, trunk. and leaking water into the trunk after the accident. I waited almost 2 months to get appt for repair. It was suppose to be done in a week. They had ordered wrong parts and it took almost a month for repair. I did not notice when I picked it up but there was a new bumper impact absorber in the backseat of the car. Within 1 week, I had a flat tire. There was a gallon of water in the spare tire well. The back up light was not working, the trunk was not aligned properly that had damaged the paint on the bumper. I immediately took it back. I had a call 2 days later that it was ready to pick up. They realigned the trunk lid . . . improperly again and worse than before. They did not fix the light, repair the paint, and said the water was related to a previous accident that was no where near the current damage. In addition, they had left trim parts off saying that the only way to keep the trunk dry was to leave that off. The trunk has remained dry since then but other problems remain. As far as the extra bumper impact absorber, when I dropped the car back off, the representative said they routinely wrapped it up and put it back in the customers car. I pointed out it had factory wrapping and a factory VW label on it and it was new. I don't know if it was replaced or not. The representative when I picked it up said they routinely ordered 2 of those to "Speed up the repair." Anyway, you can tell the representative was lying because his lips were moving. My trunk/bumper is still not right, I will be taking it to another shop for proper repair. As far as costs / value, there is no value in an improper repair that has to be fixed by another shop at my expense. Anyway, BEWARE OF THIS SHOP!!!

They did an amazing job on my bmw front end repair ! COZY Lafleur is incredible she has the best…read morecustomer service and she was also super knowledgeable from start to finish .

A place where they don't forget you after the sale. If something's wrong, they fix it…read more There aren't any dealerships like this one left in town. Most all the others are owned by big companies whose primary concern is profit, profit, profit. We are very happy with my wife's car we bought there. It wasn't new and we have had a couple of problems that they have taken care of for us. When you go in for service they know us by name and treat us just the same as if we had bought a $75,000 SUV from them.

Nothing fancy. no computer print out, expresso machine in the waiting room, land scaped parking…read morelot, just simple drive up get a friendly on the spot estimate and schedule the job. I got high quality auto bumper and paint work on schedule. The price is very good, especially when compared to other local shop estimates. Good quality work, on time, at an excellent price is value hard to beat.

David was so nice in ordering my door handle and getting my car worked on so quickly. The service…read morewas great, and the price was beyond reasonable. I would definitely recommend this shop.

When I had body damage to my car, Mike worked quickly with insurance to get an estimate and get my…read morecar repaired. He communicated with me throughout the process. I would highly recommend West Town Collision.

From the owner: collision repair & paintingread more

I always used to go to TCCC, and for years, I never had any major problems, UNTIL today! The…read moreminute, I drove out of the parking lot, after being hit 2 months ago, the truck was bonking/knocking, up front, along with missing clips in the body panels, radiator, etc., yet they charged me for all of it!! I then called them about it, so they called Miller Tire(their 'auto shop'), to make an appointment for me, to go get it looked at. Yet, instead I had a neutral 3rd party, diagnose it, before getting an appointment with TCCC, to get the body work, that had broken/overspray removed/ask them about the parts on the bill, still left broken. Even though, I was recording everything said today(3/25/2025, the day an employee asked me to be there), so they could get parts/fix the body panels at least, however the owner was very aggressive, and didn't finish fixing even the first problem, just because 'he wasn't angry at me, just his guys' x3-5, so after all that, he kept on with his finger pointed in my face, and after the owner realized, that I had taken my suv, to a neutral third party, and found out, they hadn't replaced Major parts at all, that were most certainly, on my invoices(refused to print/pics only)?! I was charged for these items! i wasn't yelling at them, then an attempt was made after they had fussed/tried to fix the body panel(broken/still broken with several issues, yet to be fixed, in addition ELSEWHERE), while bossman kept his argument up, as I admitted that I could have made a mistake, yet he persisted with threats, until I had literally turned to leave, the owner knew I was recording him, yet still threatened me with violence, all the way to my truck/through the window, in front of customers?! At long last, I received no help, and I've cross referenced the first invoice, in which I was NOT mistaken. Only after finding out, that I had done this, did the owner lose his control, after already pointing fingers in my face x4, I asked him not to, and boy, did he take it the wrong way, while I was taking the pictures of these unprintable invoices? He then said, that he wasn't going to be 'helping' me anymore, In other words, he was revoking the Lifetime Warranty, on all body work, only after he said he wasn't angry at me, several times, then ripped up my truck, and I'm left to put it back together. I'll still pray for them, but they say all that, as a selling point, locally. They are not part of the Better Business Bureau, they can dead your links to Carwise, but I have screenshots, videos, pictures, receipts, and a recording of everything said, including outside my truck! I would never recommend this place, to anyone else, especially if you have to do any major work. $8.6k plus all in, only to hear how my Toyota FJ, was hated there, bc the owner made a comment on my audio recording, after listening again, that very obviously, TCCC's owner, didn't even know the difference between a Toyota FJ-40, 80's model(personally biased), vs a Toyota FJ Cruiser(07'-14'), TRD Team Ed. My money is going somewhere else! 1 pentagram, only because there's not, a 0 rating!! Im taking my business/$$$, anywhere else!

Excellent work! I have posted a before and after of my car, which speaks for itself…read more The staff at Tri-City was extremely knowledgeable, and put in an amazing amount of effort to ensure my car was return to perfect condition. They went above and beyond my expectations! Great communication, fantastic work-an all around positive experience.

I had an amazing experience with this place! I'm very satisfied with their work and the ladies that…read morekept me updated with everything! Thank you so much, I highly recommend Gerber Collision & Glass.

There are two major reasons why I'm leaving this review without actually having them do work on my…read morecar. First, the reason: their estimate was 4x what I was quoted by another body shop. Second, the communication. I explained the minimal amount of work I was wanting and yet my claim came with exorbitant labor hours, painting, etc.. on a salvage title car, no less. They may do excellent work and leave your car looking good as new. But they seem to want to get every penny on the table.

I bought a warranty through Subaru that covers dents, and after someone opened the door and dented…read moremy car, I was glad I had it. They referred me to Vann Hailing. Ben reached out to me to schedule an appointment, and completed the job within 15 min while I waited. The dent is gone and it looks like it was never there in the first place. The waiting room was comfortable and spacious. Plenty of parking next to the shop. I will definitely be back!

Stop by Vann Hialing PDR shop earlier this morning., They where able to get me in and out in less…read morethan one hour. Would definitely recommend them to anyone need a quality dent repaired.

I am writing this to advise other job seekers to exercise extreme caution when applying here. I…read morecompleted a mandatory 4-hour 'ride-along' trial shift with the company. Following the shift, management shook my hand, verbally confirmed that I was hired, and explicitly instructed me to take down my resume from all job boards because the position was mine. After waiting out the agreed-upon two-week timeline for their prior trainee to finish, I followed up to receive my official schedule. Management went back on their word, informed me they were still looking for other people, and explicitly refused to compensate me for the 4 hours of productive labor I completed during the trial run, claiming that 'no tow truck company pays for trial runs.' This company does not respect a handshake agreement, does not respect job seekers' time, and openly violates labor standards regarding paid training/trial shifts. Look elsewhere if you expect professional communication and legal compensation.