My mother was rear ended, so I needed to find a body shop. Our insurance agent recommended Dennis…read morePowell / Starlings Collision Centers. I did get estimates from a couple of other places, but I knew when I brought the car here for an estimate and met with Steve that I was going to get comprehensive service. He thoroughly inspected the car and took extensive pictures. Also, during the repair process, I managed the process remotely for my parents and got outstanding customer service about how to facilitate the repair process. They even handled getting the rental car since this shop is a direct repair facility for our insurance agent. While I thought this body shop was head and shoulders above any other body shop I've experienced, the one other thing that I thought was a great innovation is that they send you text messages every day or two to alert you to the progress. In fact, our car was finished a day early. Finally, the quality of work appears outstanding and looks like the accident never happened, but their work does carry a lifetime warranty for as long as we own the car. If you ever need a place to get your car fixed, this is a first class option.

Last year after I was rear-ended, I took my car to Dennis Powell. They replaced my bumper, customer…read moreservice was great....everything was wonderful, so I left a positive review. Several months later, I noticed that all my floor boards in the back seat were sopping wet every time it rained. I had never had this problem before. After taking it to multiple body shops, and getting many opinions on where the leak may have been coming from, I finally went to a recommended friend whose a mechanic. He spent hours trying to track down the leak, and the last place he looked was under my back bumper that Dennis Powell replaced. He found the leak! There were multiple cracks in the frame of my car where I had been hit, and all the water (about four gallons) had collected in my spare tire compartment, and was flowing down into my floor boards. This was obvious, VISIBLE damage, and Dennis Powell didn't even bother to seal any of the cracks! They simply put on a brand new bumper that looked great, while covering over MAJOR DAMAGE. Now I'm left with drying out my floor boards to avoid mold and rust issues, not to mention the expense of repairs. NOT ACCEPTABLE. I will NEVER recommend this business to anyone!

Have known Randy Williams all his life--He does excellent work and you will believe your automobile…read morewas never damaged--

Great Service! from Randy the owner of Freedom Collision and the staff. My 2020 Nissan Kicks had…read morealot of front damage but all the parts were ordered, and it was fixed Excellent in a timely matter.

Recently had damage to our vehicle and State Farm recommended olde Jonesborough body shop. From…read morethe moment we arrived for the inspection estimate we knew this was the place. Everyone was friendly, helpful and knowledgeable. Now that we picked up our car we are beyond grateful they went above and beyond on our car. Even if it's not an insurance claim I would recommend this place

Great experience at this auto body shop. I had asked an owner of another body shop in the area…read morewhere he would take his car and without hesitation he recommended Olde Jonesborough. Glad he did, the people there were fantastic. The manager Nikki was so pleasant, thorough, helpful, knowledgeable, and rightfully proud of their work. I was also impressed that she applies LEAN process management at her shop and the team's focus on this clearly makes a quality difference. Funny, when I picked up the car i barely recognized it as they had thoroughly cleaned the vehicle--much cleaner than it has been in years! Highly recommend this shop for great service, high quality work, and fair pricing.

Such a fantastic experience! Service was exceptional! My car was able to be fixed quickly, detailed…read morewithout any extra fee, got to drive a brand new rental while waiting, and looked like brand new!! Don't hesitate, go to Wallace for any car issues! They will help you!

I have been waiting for a revised estimate on a potential repair for two weeks. They are not…read moreresponsive.

Stopped by to get an estimate for a car door that someone had let their car door hit ours. The…read moreimpact left a significant amount of the other persons white paint on our grey car door. The owner was kind enough to stop what he was doing and came outside to access the damage. After inspecting it he went inside and came out and cleaned it up without difficulty and removed the white paint leaving our door as if it was never there and it looks great. He wouldn't charge me for it even though I insisted. I can't say enough good things about him and the business. He was very kind and knowledgeable and I would certainly use them for my repairs

HORRIBLE experience. I originally went because my car had front driver side damage & rear…read morepassenger side damage & the fuel tank guard under my car was tore off from running over a rogue tire. While it was being repaired I asked if they could fix dog scratches on the sides of my car and a couple chips of paint on the hood. I offered to pay for this out of my pocket and realize it was not part of the collision damage. I also had a piece on my hatch that had gotten bent under. (Last summer was rough) My car is less than 3 years old and only had 55k miles on it. They had it for 2 weeks. Upon picking up my car I was devastated by the damage done to the paint. When they tried buffing out the scratches they got into my paint and missed over 50% of the scratches. There are buff marks beside the windshield where there was no damage to begin with. The chrome around the window also has buff damage. When I asked about the damage to the paint I was told I only needed to put some wax on it. I took my car to 3 other shops asking about repairing the paint. None could believe I was told it could be fixed with wax. The best quote I got to repair the damage is for $1k. The chips I requested to be repaired had not been touched. As far as the damage repairs paid for by my insurance I am not at all pleased with it either. There are 2 chips of paint missing where the deer hit my car. I was told they weren't repaired because they didn't consider it a part of the claim. There is dirt in the paint and pock marks where the clear coat didn't fill in. When I pointed that out the response was that not even paint from a brand new car is perfect. There is a dent that goes outward on the door where the deer hit. When I took the car back and asked about it I was told that was damage done by someone else who had previously worked on my car and had had the door apart. I am the sole owner of the car and have never had any other work done to it. I was told they would fix it for a $700 charge to my insurance. After washing my car one of the places where there was dirt under the paint came off when I sprayed it with the high power wash. Now I have an area with no paint at all. There was a substance spilled on the grill of the car. When I asked about it they claim it was not done at the shop. It is very clearly a run of some sort that is only on the grill. Not the hood and not the bumper. This could only have happened if it occurred while the grill was off. I asked 3 other body shops and they all told me they believe it is clear coat spilled on it. The tire that hit the front driver side tore off off the molding around the wheel housing. After I got my car back from being repaired I noticed that there is a large gap between there and the door and that the new strip of molding was not attached correctly. I took it back to TBS and asked about it. After he looked at it I was told it apparently hadn't been fixed before the molding was put on and was broken. That they could put in a supplement to my insurance to fix it. I am still confused why the molding was put on over a broken piece. While there I asked about the guard under my car. It had not been replaced and when I asked about it he appeared clueless it needed replaced even though during my first trip there to get the estimate for repairs I had him look under the car to see what was missing and was told it was the guard. Since he didn't look under it again while it was being repaired I am concerned there may be more damage from the rogue tire that no one bothered checking for. Again they offered to file a supplement. There are 2 places where the paint ran. I am upset and disappointed with myself over the whole ordeal. The owners are family friends and I trusted them to take care of my car. They are not on my insurance agents list and when I told them that, I was told not to worry about that that I wasn't required to take it to who my insurance agent suggested that they guarantee their work 100%. Unfortunately that is not true and it is going to cost me thousands.

Wade Shrader at 1815 Volunteer Parkway Bristol Tennessee is one of the best store managers I have…read moreever worked with on scheduling and making me feel right at home while waiting for my windshield installation. Garrett Thompson is a true professional Master Technician who installed my windshield. Two great souls! Would do business again!

Quick. Did not receive oem brand but a windshield from an off brand manufacturer. Looked like the…read moreexposed corners were ground down onsite to fit. Edges are exposed on my car and the corners were prominent and did not look like original and gap seemed a little larger at top than before

It was a great service which was completed much quicker than expected. And, turned out the work…read morewas under warranty!! Thank you!

Personally went to the Johnson City location last week and scheduled a windshield replacement. The…read moreman at the counter gave me a date and time for the work. I returned less than a week later for my appointment and the same man said I had no appointment and that they did not have my windshield. He was quite rude and blamed the mistake on "someone else". He continued to be rude when asked about the issue. I told him I would never return there. He did not apologize and continued to be rude. I went straight to Auto Glass Service in Johnson City. They scheduled me the next day and saved me $200.

This is how a business should be run! They were courteous and efficient. My car came back looking…read morebrand new, with all the callibrations that are very complex on a recent Subaru, working just as they are supposed to. A special shout out to Haley, who was so helpful and cheerful! Thank you Automan!

Never ever heard of this shop until today Mr. James Conner Gorman, and yes like what you said in…read moreyour little facebook comment I did spell your name right, this guy proceeds to tell me how he purposely price gouges people if they are "difficult". Making money is one thing but ripping people off just isn't right. Now (in his words not mine) Mr. "lawyer" is done with his rant and I will be proceeding this though State Attorney General's Office. Everyone have a great day, except you Mr. Gorman. Spend your money wisely.