Great from start to finish. We had a repair that needed to be done on an estate property, and he…read morecoordinated with all concerned to get this job completed as quickly as was possible. We appreciate the communication throughout!

Owner lacks professionalism, poor communication, multiple reschedules, and then a surprise overtime…read morecharge AFTER the job was done. I will never recommend this company.

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

Septic Response saved the day when water was geysering in our yard this February. Our old company…read more(who we were under a maintenance contract with!) completely missed a clogged filter just a month before. Septic Response came out fast, fixed it right, and took the time to explain everything--something the other company never did. And not to mention great pricing, Super professional, honest, and helpful. We've officially switched our business to them. Highly recommend!

Warranty Septic has serviced our house for decades and has always done an outstanding job. They are…read moreeasy to schedule, prompt, never have a fuss, get the job done quickly, and charge reasonable amounts. What's better than that? I just had them out and, when they looked at the tank, they said "You really don't need it serviced yet. Want us to come back next year?" and then left without allowing me to pay for their time. Now, we live near them so we may be getting slightly better service than if they had to drive an hour but I expect they would still treat everyone else fairly.

DO NOT USE THIS COMPANY! I had them scheduled to do a pump and inspection and had the worst…read moreencounter I've ever had with a septic company. The day of the inspection and the day after I called multiple times to give payment and when Bill finally called me back he told me he was no longer going to provide me with my report and was "done with this house" and was no longer going to finish the job. I was shocked and when I expressed how I needed this report by Sunday and that I wanted to pay him he hung up on me and that was the end of it. He tried blaming someone else for an encounter he had, which I have no idea who he spoke to because I was the only person handling this, and when I tried asking for clarification to resolve things and understand what happened I was met with aggressive and rude responses saying he was no longer going to provide me with what I booked and was ready to pay for. Very unprofessional and uncalled for.

I can't say enough good things about this company. They have done a few projects for me now and I…read moream wowed by each. My first encounter was to have a leak in my sprinkler system fixed. It turned into a major project because they found that another pipe, farther up the line also had a crack, so they just kept on working, late into the evening, until everything was fixed thoroughly and buttoned up. The next project was to winterize my system so I don't have a similar problem next year. Well done, with a smile and great communication. Then we decided to put in a retaining wall which was a major project. But it was done right, and it has a solid base, deep in the ground, and nice, neat work with an attractive curve in line with the landscape. Clean up was awesome. The owner had lots of good ideas as we went, and I ended up with another attractive, usable area for my vegetable garden on my very sloped back yard. The owner has a great back story, and it's worth hearing! He's young, but experienced, and has his values in the right place for a successful business.

Well here comes my review which is not positive. I hired Nicholas and his company to take a look…read moreat my sprinkler system as some of the heads were not working. Nicholas's worker was doing all the work while Nicholas and I were talking. I thought Nicholas was a very nice young man who seemed to know his business. It turned out there were a lot more sprinkler heads needing some repair and I believe a pipe needing repair. During the time his worker was doing the work, Nicholas spoke to me about putting my sprinkler system underground. While I think it is a good way to go, I plan on selling my home and I don't wish to add additional items to an already updated everything. After 2 to 2.5 weeks of getting the sprinkler system worked on, I found while checking each and every head that many of the heads were not working. I was so dismayed that this was the case. I called Nicholas and told him what I found. It was obvious that some of the heads had been worked on because of course I remembered as his worker moved from one to another. He said it would be a service call. I said no it shouldn't be a service call because your company supposedly fixed all sprinkler heads needing repair. I sent a text to Nicholas on June 22 asking Nicholas to PLEASE HELP ME because some of the heads were not working and my plants, shrubs, flowers were not getting any water except from me as I was watering with a hose I sent another text to Nicholas on July 14 and another on July 31. The gist of both texts was for help and I told him I would be writing a not positive review. Never received any communication at all. I was so disappointed. I knew he was having his first child and I was really happy for him in building a business and he seemed so honest and trustworthy. What a disappointment.

I panic called McNel's after the alarm went off on my septic system. The office gal was super…read morefriendly and reassuring. To my relief, she quickly looked up our as-builts and got us scheduled for the very next day. The following afternoon, a wonderful gentleman by the name of Randy came out to see us, right on time. I can't say enough about how much of a breath of fresh air Randy was! He was extremely polite, beyond cordial, gracious, helpful, and friendly. He took the time to carefully explain everything to us and patiently answered all our questions. He even helped us find an elusive septic cover that we weren't able to locate. He gave us great advice about how we could protect our system to avoid any possible future issues and problems. It was very obvious that Randy was a family man with excellent work ethics, and who took great pride in his work. Randy pumped out our system, including a section that the previous "other" company hadn't bother to pump out. If I had one word to describe Randy, it woud be "AWESOME"! I am so glad we hired McNel's to service our system. I feel very comfortable and reassured that we are in good hands with them. They will be out again in a few days to replace our failing pump. Thanks Randy for all your help! You're awesome!!

I cannot thank Shawn and his company enough. They were so responsive in a time when we had no time…read moreto spare and we didn't even know we needed his service until the 11th hour. Wow. I'm reflecting now from the safety of many miles. It was a memorable day speaking from a sensory level. Regardless of the gut wrenching details, Shawn came out to our house and helped us button up some details that we didn't know about. They are a reliable group with integrity and I cannot speak to the amount charged. We paid without looking at the invoice and regardless would have trusted them with all the details. This will go down in the win column and we absolutely recommend them.

They had to remove slats from my deck to access the system and they were in and out in a fraction…read moreof the time I thought it would take. I wouldn't recommend anyone else to my neighbors. These guys are the best!

Fresh N Clean Septic accomplished what I had thought would be the impossible: installing a…read morereplacement septic system with a drainfield on top of the old one on a property where there was next to no space to work in, with access problems, tight passageways, numerous obstructions, a creek, tree stumps and old concrete that needed to be broken up and hauled off, overwhelming amounts of groundwater, and huge old cedar trees and mature landscaping which I was bound and determined to suffer the least possible disturbance. This was the ultimate test of "thinking outside the box," and Kiril and his crew came through with flying colors, using highly imaginative work methods, at a cost that was below both the other bids I received. And both those other contractors insisted that alterations were going to have to be made to my property which I was not willing to accept. Kiril proved them wrong. He also has specialized equipment that allows him to perform work of this nature that the other contractors apparently do not have. Now that the project is finished, I am blown away by the degree of respect that Kiril and his crew showed for my vegetation, walkway and outbuilding, with the result that my property emerged practically unscathed, except of course for the surface restoration work I'll have to do. Kiril is a highly intelligent, friendly individual with two engineering degrees - in the words of the system designer, "too smart to be doing what he is doing," but he does it because he genuinely enjoys helping people. All you need to do is look at his website - which many other septic installers do not even have - to see that this is a guy who knows what he is doing. Born and educated in Bulgaria, he nonetheless speaks superb English and coordinates all the elements of the project like clockwork. The two employees of his who did most of the installation work are from Europe, and they worked hard and performed excellent, European style craftsmanship. There was no standing around staring at smartphones with these people. I felt as if I had contracted for a mundane utility system and ended up with a Swiss watch. Also, they handled the electrical aspect of the work, so I didn't have to deal with a separate electrical contractor. I would have preferred to be kept a little better apprised of the status of the work, particularly inasmuch as the project dragged on quite a bit longer than expected due to various unforeseen circumstances. But this was not enough of a demerit to warrant deducting a star. Even if it had been, the quality of the work was six stars, so subtracting one star would still have yielded a net five stars. The one thing to remember with Kiril is that texting is the way to communicate remotely. Don't bother with email. But when you are dealing with him in person and on site, he is the nicest guy to work with. He wants to make sure everything is installed exactly the way you want it and you are happy with his work. So if you want a first class installation at a reasonable cost and you like a civilized, old world style of doing business, you should definitely put Fresh N Clean Septic at the top of your list of contractors to solicit bids from. At a minimum, you'll get a superbly prepared, detailed bid - far more professional than the other bids I received. And Kiril was the fastest to get me a bid and show up for a site inspection of any of the contractors I contacted. Highly recommended! I totally dreaded having to replace my septic system, and I usually dread dealing with contractors, but this one is a glowing exception.

A different company had declared my main sewer line was collapsed and had quoted me an insane…read moreamount to fix it. I called this company for a second opinion and I am so happy I did. Cliff, who worked with me, was very knowledgeable and offered to do a more thorough evaluation of the problem. He was very honest, transparent and helpful throughout the entire process. Turns out my my line had not collapsed and I was able to consider more affordable options. I couldn't be happier with this company and Cliff. I highly recommend them!

Ross and Cliff were extremely responsive and communicated well! They came to my house hours after…read morereaching out to them and diagnosed the issue and provided advice. I was beyond impressed and I highly recommend them. They are my "go to" going forward. -Nick O. Sammamish, WA

It feels like all the Backflow companies want to just take your money and expect you to trust them…read moreto do the test for you at some point before it's due. Oh, but you have no idea whether that's this week, next month, 4 months from now - who knows! Not Backflows Northwest. I called them to make sure the rates were accurate, and to get an idea of when they would do the test. The guy was super nice, and he said he'd do the test on Wednesday, and they said they'd leave a note on the door when it was completed. They did it a day early, and left the note on the door just like they said. This was exactly the ideal experience in my opinion, so I strongly recommend them!

Their technician showed up, presented me with a piece of my equipment that was now broken (wasn't…read morebefore they arrived) & said he could NOT do the test because it was broken. The company then billed me over $75 for the test that was never performed. No matter how much I argued or what proof I provided they demanded payment. Additionally, I subsequently had to pay another company to fix what they broke and to perform the test. If I could rate them negative 10 I would!