Great experience with Kritical Towing! Manny helped get my mom's car towed to the mechanic shop in…read morea timely manner. He was reliable, professional, and made the whole process easy. My mom was very happy with the service. We would definitely use Kritical Towing again. Highly recommend Manny!

My husband always handled anything car-related. Today, I needed two non-running cars moved ASAP…read more(flat tires, one on jacks, both very complicated situations - I asked for "creativity at its finest). I put out a Yelp request at 7:30 a.m., got a call back within 10 minutes, and by 8:15 their driver was at my house. Both cars were moved and delivered by 10:00 a.m. I told them I needed it done by 11a.m. No attitude. No hassle. Just kindness, creativity, honest, excellent pricing and incredible service when I needed it most. I will never forget how they showed up for me in a really hard moment. Highly recommend. Thank you!!!

Posting my review from Google on here to help Anthony…read more "I found Anthony through a Google search and I needed a tow to my mechanic since my insurance did not cover non-emergency towing services. Upon speaking with Anthony over the phone, he was able to sort out what he could do for me. I was priced at $296 for a flatbed towing truck and asked Anthony to drop me off at a location 17 miles away. Initially I was willing to pay for his service ahead of time but Anthony preferred I paid him in person, which is perfectly fine with. The day of service, Anthony communicated well by informing me when his previous job would end and when he would be arriving. Something I was pleasantly surprised by. After my car was hooked up to the truck, our 17 mile trek began. The drive was smooth and safe as he made careful driving decisions. All the while, we held nice conversations throughout the commute about one other's lives. Unfortunately, the location I was dropped off at did not have good cellular service so I had to pay Anthony a few hours later. He accepted Zelle payments so make sure you have service where you're being dropped off at to avoid my audition. Thankfully, he was understanding and was able to accommodate me for this by letting me pay later. All in all, I definitely would recommend his towing services. Thank you again!"

I got a flat on my rear tire while riding my motorcycle. Thankfully I was safely able to exit the…read morefreeway without incident. I called a few tow companies, and there was something about Anthony that came across as very genuine. Just like the other positive reviews, he is very professional and also has a reasonable rate. He towed my bike from Pomona to Fullerton smoothly. Definitely recommend!

I have a 1924 Ford TT C-Cab Stake Bed truck that I needed have moved to my house. I had 2 other…read morecompanies Sander's and another local company that knew nothing about them including picking them up or where the brake was, they couldn't even push it back or forth to move it out of driveway when they got there , they called me and wanted to add charges and sign a waiver if they broke my wheels dragging it! Save your time and money and call someone that knows how to work and pick up cars and trucks (even if you have to do a little work to get it to the truck). Jesse was the man of the hour on this pick up and delivery. Thanks Jesse

My mobile dog grooming truck broke down in front of my clients house in Chino Hills. I called AAA…read moreto jumpstart my vehicle, but AAA couldn't resolve the issue. They couldn't tow my truck either because it is considered a commercial vehicle. I had to call multiple towing companies around Chino Hills to get quotes. Some companies didn't pick up, some couldn't tow my vehicle, and when I did find a company that could tow, I would have to wait for a couple of hours... Luckily, I came across this towing company and there were able to accommodate my vehicle. Jesse was easy to talk to, professional, and pricing was very reasonable. He was able to assist me next and arrived very quickly! When he arrived, he asked me what happened, checked the issue, and jumpstarted my batteries with no problem. Gave me a few pointers about my batteries as well. Jesse definitely saved the day! Thank you so much Jesse! Will definitely call you next time when I am stranded.

I used this towing company through AAA to move an inoperable vehicle from a friend's house to mine,…read moreand the experience was disastrous. Not only did the driver leave before we were ready, but they were also negligent and failed to follow basic safety protocols before departing. As a result, the driver's side door swung open during transit, causing major damage to my vehicle. Upon arrival, the driver also hit my front fence, causing further damage. Despite providing video and photo evidence, the company has given nothing but runarounds. Weeks went by without payment for either the fence or vehicle damage. They then had the vehicle towed to a body shop, during which miscommunication and negligence led to hitting my fence again and damaging my neighbor's vehicle, all documented. The body shop later confirmed that they couldn't repair the vehicle for some reason, so we settled on a payment amount for the damages and had the vehicle towed back to the towing company's yard in the meantime. I still have not received any payment and I've been actively trying to retrieve my vehicle, but it remains in their possession. Every scheduled tow, both to the repair shop and back to me, was handled without regard for our time. We waited all day and they repeatedly rescheduled for vague reasons like rain or "tow yard issues," and it's clear they have no respect for customers' time. This company has demonstrated incompetence, negligence and a complete lack of accountability. Even a simple make-good situation became a nightmare under their care. I strongly caution anyone considering them for towing services as you risk damage, delays and a company that shows no regard for your property or time.

DO NOT GO HERE! If I could rate this towing company zero stars I would. I have waited a while to…read morewrite this review because I am still in disbelief of the complete and utter lack of professionalism and respect that these employees and company have. I would warn anyone who cares about their car and their sanity to steer very clear of this place. I woke up to a flat tire and called AAA to tow it to my tire company of choice. AAA dispatched California Coach Towing and when the gentleman arrived he proceeded to tow my Jetta from the front rather than placing it on a flat bed. I thought something didn't look right, especially when we got on the freeway, but truth be told I don't know much about cars so I figured that the employee must know what he was doing. Wrong. We got to the tire company and when they asked me to turn my car on and slowly back it into their working space but my car would not start. Come to find out my transmission was completely fucked. The mechanics at the shop told me that it is common knowledge among anyone who knows cars that you do not tow a Jetta from the front because it will place the transmission out of whack. After calling the towing company and explaining what had happened, a very noticeably irritated manager name Ericka, or Erica, told me that they would have to send someone out to come and take a look at my car before I could move forward with having the transmission paid for and fixed by them. When they sent out their employee the young man told me plain and simple that it was a complete rookie mistake by the original guy who towed my car and quote "he should have definitely known better". Mind you, a simple tire change has now turned into a full day affair, causing me to miss work but through all of the frustration I stayed calm and just explained to Erica that I needed this handled immediately because I need my car to go to work. You would think after messing up my transmission I would at least get a simple I am sorry that happened and I understand and we will work to make sure it gets handled quickly. Nope. Throughout this 3 week nightmare I never once received any type of apology or reassurance from California Coach Towing. Instead I was met with constant attitude and contempt for simply trying to understand what was happening with getting my car fixed. I want to be clear that while I was of course annoyed at the original tow truck driver for his negligence, I was also understanding that sometimes things just happen and mistakes get made. This review is to highlight the complete and utter disgrace of manager, Erica. And after reading other reviews on their page I see I am not the only person that has been subjected to her vitriol and horrible customer service. Erica's annoyance at having to do her job couldn't have been more clear from her lack of communication and her icy attitude on the phone. The day this all happened she questioned why I wouldn't use my insurance to get a rental to which I replied why would I use my insurance when this was not a mistake I made? The company should be paying for my rental since it was their fault. Again, no apology. She abruptly hung up the phone, did not call me back, and texted me that they would arrange for it to be paid for through the company. Great. That is the least you could do after messing up my transmission! The entire time my car was in the shop I didn't get one update from them or one check in to ensure that everything was going okay with my car but the day my car was to be ready, payment from California Coach had not yet been made to the mechanic shop so they would not release my car to me. I called Erica to explain what happened and that I needed my car that night to which she replied, "why do you need it today, don't you still have the rental? You need to just use that until we can send payment" in a very, very rude way. I responded that it is none of her business why I need my car today but I need it TODAY and she told me "I don't like your f****** attitude" and HUNG UP THE PHONE ON ME. I have never in my life experienced this kind of treatment and attitude from any company or employee ever. The entire time I kept my composure and I remained calm despite this company putting me out for three weeks and for all of the rudeness and for Erica to hang up the phone on me when I am expressing I need my car that day was insane. Insane. She never called me back and rushed payment to the mechanic and I got my car but I was truly baffled at the treatment I received. Why would it ever be the place of Erica to question why I need MY car the day it is ready? It is NONE of your business. The point is that I need my car after your negligent employees messed up my transmission, a very costly negligence, I might add. Save yourself all of the hassle and never, ever come to this pathetic excuse of a place.

I called for a tow today at 8 o'clock. It was assigned to diamond bar towing. They said 75 minutes…read moreso I waited and waited and waited when you got to be 85 minutes. I was told that diamond bar tony couldn't do it because their trucks were broken down so I have to wait another 75 minutes for the new company. I find it hard to believe that a business does not check their cars before the last second before this supposed to pick the car up I do not recommend this company. They are not reliable in my opinion.

This towing company exceeded my expectations in delivering my vehicle to my home in a timely and…read morecourteous manner. As soon as I called them they were able to help me in the first three rings of calling. They made me feel well taken care of by assuring me they'd be able to help me within 30 minutes. I got stranded on the freeway In the middle of the night and they came immediately. Their customer service is superb as they cared for me and my car's well being quickly. I was helped by a driver named Tom who was awesome in assisting me with the whole process. He was very welcoming and made me feel comfortable in his tow truck. They truly care about the people they're helping and are open 24/7. Calling them is a no-brainer as you will be helped at anytime and for a great price. They are very professional and get the job done quickly. I am definitely calling them again if I'm ever in a rut near or far from the area. :)

I had my Lexus LS460 and G wagon fixed here by gentleman name Mario, please look for Mario!!!…read moreThis man knows what he's doing with cars, my LS460 had ABS and VSC warning light on and dealer estimated for $2600 but Mario took care of it for $500.

I was stuck on the side of the road and stressed out, but BTS Towing came to the rescue! Their…read moredriver arrived quickly, was incredibly professional, and handled my car with extreme care. The entire process was smooth, stress-free, and highly efficient from start to finish. I am so grateful for their fast response and excellent service. If you ever need a tow, do not hesitate to call them--they are the absolute best!

My car died yesterday and Frantz came quick. He was so nice and helpful. Very grateful for himread more

Frank Provided Friendly, Excellent Service when my truck was stuck. I couldn't get the gears…read moreshifting, but he was still able to get up under it to get it sorted out for the tow, dropped me off and home nearby, and delivered it to the mechanic. He also followed up after the drop-off with photos to confirm. I also have limited Mobility, and he was kind and respectful enough to assist me getting in and out of the truck too. You take that for granted until it ain't easy to do . 1000% Satisfied with his stellar customer service and dedication, positivity and Can-do attitude. Give this guy a raise! He's a Keeper!

Worst experience ever. I'm not leaving a negative review simply because we were towed, I'm leaving…read moreit because this operation is extremely sketchy. We parked briefly while ordering drinks, and before we could even finish our order, someone came in to warn us that multiple cars outside were actively being towed. The signage situation is completely misleading. From where we parked, there were only two small signs meant to represent the entire backside wall of the apartment building. We did not park directly under a sign. We were later told that there used to be a sign under every parking spot stating "no parking," but those signs were removed. They also claimed there was a sign at the entrance to Summerfield, but that sign is not a legitimate or visible warning. It's bent halfway backward, nearly unreadable to incoming cars, and despite claiming to provide contact information in case of towing, it lists none. When confronted about all of this, I could tell the worker felt ashamed because they couldn't give me a direct and straight answer, unable to make eye contact with me while communicating and just darting their eyes around because they knew what they were doing was wrong, purposefully targeting people who were unaware, they were straight spawn camping us. If a business can't afford to install clear, visible, and properly placed signage, they shouldn't be towing vehicles. This felt less like enforcement and more like predatory behavior. We were forced to pay $730 just to have the car dropped on the spot, which is outrageous, unacceptable, and straight theft. We also witnessed their carelessness with other cars. When they would unhook the car, they dropped it from so high that a loud bang sound could be heard, which could very well inflict damage on the cars.

Tired of overpaying for my oil changes at Jiffy Lube, I decided to follow the lead of my lovely and…read moregorgeous wife and oldest son and entrusted Diamond Bar Auto Service w/ my oil change. Mr. Choi is reserved but does top flight work, efficiently, knowledgeable and at a fair price. I encourage fellow Diamond Bar residents to take advantage of this local gem!!! Pro Tip- DB Auto Service is nestled amid a virtual of ten different auto mechanics- Mr. Choi comprises the last spot in the NE corner of the lot, directly across from "Diamond Bar Auto Electric "

Awesome service at a competitive price. I always get my cars serviced here. I just try to go early…read moreon weekdays because it's usually first come first serve.