Jeff was a complete professional. From beginning to finish we had great communication. The Tumblers…read moreI had engraved for my company look amazing! I would highly recommend this company!

A+++++ experience!! They do great work!!! You will not be disappointed!!! Very good people!!!read more

Repeat customer here. I've used A Better Image a few times to print digital art commissions so I…read morecould frame them and have always gotten excellent advice as to what size to print, best format for framing, etc. I came back this time to ask for printing an art piece as a postcard for inserting into my holiday cards this year. They were wonderful to work with from start to finish, going over options, letting me know clear price estimates, going back and forth in email to make sure any errors were corrected, and I was able to pick up my cards in two days! I strongly recommend them for excellent service, high quality, and more than competitive pricing.

Great service, friendly employees and they were willing to reprint my order after a…read moremiscommunication about the set up of the file with no questions asked. I'll be back! I recommend them to everyone. I shopped around before using them and while their price wasn't necessarily the lowest I received, their level of competence was worth the price. I felt like if I spent 70% somewhere else I might have ended up with a product that would have to be redone here anyway.

I couldn't be happier with the job the Frame & Print Shop did for me! The staff were genuinely…read moreinterested in my project and are clearly experts at their craft. I brought in three prints, each in a different color palette, that I wanted coordinated to hang in my kitchen. Ash was a great listener and spent a lot of time matching just the right matte color to the content and finding a frame that brought them together and made them look like they belonged in that particular room. I love how they look!

The staff at this Frame Shop is amazing! They are very helpful, knowledgeable, and patient, and…read morehelp a lot with making decisions about matting and framing. Once the decisions are made, they do a wonderful, professional job of framing. And they work with a restorer, Laura Riley, who is beyond amazing. After a house fire we had to have a lot of paintings and prints restored and reframed, and we are so happy with the results. With our paintings rehung, our house looks as good as new!

Excellent quality of work and customer service! This sums up our experience with Howling Press!…read more It was crunch time which only gave Christopher (the owner) and his team a narrow window to print our 56-page souvenir program. They helped proofread, reformat pages, and even accommodated last minute updates with professionalism and care. Howling Press went above and beyond the standard practice of other printers we worked with in the past 30 years! Despite the short timeline to print 150 booklets, everything was delivered on time and looked amazing! Our guests complimented the end product! We highly recommend Howling Press for all your printing needs. Christopher and his team treated us not just customers but like family!

Great quality prints, attention to detail, personal attention by owner, expedient service and…read morecommunication, accomodating!

I had a terrible experience with this company and with their customer service staff…read more I am a graduate student and ordered 500 business cards in November. They arrived in January. I expected some time between ordering and delivery but two months is kind of pushing it to the extreme. But that is not my major issue. When the cards arrive they had what I approved in the proof AND the words "Title 2" and "Title 3" printed underneath my name. I opened the box to see if this was a misprint on the displayed card, however it was on all 500 cards. I called the customer service line and a woman named Donna told me the electronic error that occured (the system timed out and it added the text back that I deleted) but offered no sort of solution on how to fix the misprinted cards. Her advice was basically, put in the order again. I asked if I could be charged again and she said, "yes!" My response was, "why would I use this service again when you messed up the job the first time?" She did not respond. If this error happens enough for you to be able to tell me how it happened I feel as if the website should be tweaked or add a final proof step at the end after you enter your card information. Donna said that the proof is saved as a PDF and goes to print without any sort of quality assurance. My school recommended this service to me and my Fellowship students so I asked if they had any input on how to deal with the misprinted cards. They had previously worked with the company so I thought it would be good to ask them to call on my behalf. They called and a man named Joe was extremely rude. He attempted to insult my intelligence by blaming user error and was yelling at the end of the call. This service needs to re-train their customer service staff (or just hirer nicer people), revisit their quality assurance process and think about how small things become big things.

Consistently great quality, competitive pricing, excellent customer support. I have been using…read moreUniversal to print catalogs for our small business for about 4 years now. What does that mean? It means I am amateurish at best at layout/design, but Joe in customer service, as well as the art department, do a great job at having my back and pointing out anything that needs attention. Quality is exceptional. There's always a few people out on the loading dock lending a hand. Absolutely love working with this company, I definitely recommend!

The woman who works here is incredibly rude. I'm a 22 year old girl, and I felt immediately…read moreunwelcome both times I went in here. The first time, when I asked if they took credit cards, she laughed in my face and ranted about how "yougins KILL HER". Whatever, no big deal. I got some cash. Next time I go in, I say I need some files printed, and she straight up MOCKS ME. Like head flip valley girl impersonation. Then, proceeds to treat me like I'm stupid. I was nothing but kind and easy to work with, but she consistently seemed upset by my very existence. I'm a college educated woman and I was printing my onboarding forms for the EPA. I tried to support local business by shopping here, but I definitely won't be going back.

In from out of town, I called in ahead to have a print order priced, which was quoted at $17 for a…read morehalf size set of architectural drawings. So I doubled the order to have two sets, and emailed a PDF file as requested. Arriving at the shop to pick up my order, the total was $50. The man working and I figured out that the miscommunication occurred on the phone, where he misquoted me because he thought I needed "copies" and not "prints" despite the fact that I mentioned I would email a file (did he think he could make "copies" from a PDF?). I then offered to A) pay the price he quoted on the phone B) pay for and take only one set. Instead of accepting either of these terms despite his own mistake of misquoting the price, or offering a different compromise, he decided to destroy the sets. Needless to say, I'll be taking my business elsewhere. UPDATE: The owner actually emailed me the next day, apologizing for the mistake, and offered the sets to me at $1.75 per sheet, which I calculated to be the original cost which was quoted to me on the phone. Definitely, I support small business as much as humanly possible, but I had already found someone else to do the work (for cheaper, actually)(and for the record, NOT a corporate chain) and had the drawings in hand by the time I received this email. Now here's my thinking: after already having been turned away by one of his employees, and given the fact that he's going to destroy the documents anyway, the owner needs to do more than offer for me to drive back to his store and sell the documents to me at FULL PRICE (which I already offered while standing in the store). I've already spent time, energy and gasoline only to be turned away, and I expect more, if nothing else than a sign of good faith and good business. I really, really, really don't like giving negative reviews, but I feel the need to hold this business accountable. I hope the best for this small business, and invite them to correct this wrong and affect my opinion.

Jason and Pete were so great helping me package my large box of group donated knitted items. They…read morehelped me choose box size and could trim down excess space to save box size cost. Who knew? I truly appreciate the service at Packaging Express Woodcroft. Everyone there is always so patient and helpful! Many thanks!

Stopped by the post office today in RTP to mail a package on the first day of the deadline week to…read moremail xmas packages. It was completely mobbed so looked up the nearest packaging store and landed here. This place is jam packed with all kinds of things for sale, a wall of PO boxes, and behind the counter were mounds of packages to be picked up by UPS and the USPS. The lady who greeted me was super friendly and took care of me right away. What a relief compared to my visit to the post office! I don't know if there's an upcharge to send through this place, but I imagine so. Nonetheless, it was worth it not to have to stand in a huge line at the RTP PO! My package is on it's way to my friend with plenty of time to spare.

I can't THANK u enough for these awesome T-shirt's you did for my now 6 yr old!!! We love them!…read moreThank you for doing them in such a short notice and designing my vision for a storm trooper on a horse lol!!! I look forward to doing business with you in the future! Thank you for the great quality T-shirt too!!! Frank was awesome to work with!!

Frank is awesome! Had a last minute order of 12 shirts for my bachelorette party and he did an…read moreamazing job!! He created proofs for me, made the changes, and made the shirts all within a few days! Communication was perfect, he got the shirts done quickly, and they looked phenomenal! I highly recommend him!!