Been going to O2 Solutions for my CPAP needs for several years now. They got me in quickly for my initial appointment with a respiratory therapist, who showed me how to use the equipment and how to care for it. The supplies are shipped directly to my home and always arrive on time. No issues with billing/insurance at all. Whenever I have a question and call them, I get a knowledgeable person on the phone. Great place and helpful staff! read more

I would rate 0 if available. See my review of 9/24/25 when Brandons dad called and "fired" me and told me to go elsewhere. Now I receive a bill for apparent supplies delivered on 3/16/26 Again a mystery as to where the supplies were as on 9/24/26. Again I got a entitled angry child of the owner who hung up on me then later called back several times finally leaving a message that said "sorry we got disconnected...and to check with the post office" I received no supplies if they have concern they could check their shipping information. My impalpable Credit Rating will not be harmed by their fraudulent bill as I have no intension to pay it. read more

They always send my medical supplies in a timely fashion. The supplies always arrive in good condition.

ZERO STARS!! the WORST! so rude! and yelling!!! two months of back and forth trying to get my mom supplies from here for them to lie about not having prescriptions for supplies, no follow up! and this from a woman identifying herself as "one of the owners!" asked to speak to another owner to tell them this lady was flushing the company and their integrity right down the toilet and was told to go somewhere else. GLADLY!!! but I feel terrible for the investment by the others tanked by this one and the poor people not getting supplies FOR THEIR LIVES thanks to her!!! disgusting and disgraceful!! read more

If you use the CPAP, you go with the whole process alone and figure it out yourself. They won't help you. I've been struggling with the mask but the old man who works there, refuses to help me. He gave me his card with his phone number and told me to call when I had a question, but instead he is rude if I do call. I'm new to this CPAP. He told me to google for info, or use YouTube. If you are referred to them, ask for another company. Don't use them unless you want to go at it alone! I've been on the CPAP machine/mask for 10 days. I'm tried far more than ever. I still haven't had a good nights sleep. Do they care, No! read more

I tried a CPAP from O2 Solutions and I didn't like it so I turned it in, paid what I owed, and closed the account. A few weeks later I received a bill from them for an expense they had "not yet posted" when I closed the account. I decided to pay that bill, even though the account was closed to avoid a problem. I wrote a check to them with the comment "final payment" on it and they said there would be no further bills. A few weeks later I received another bill from them. I went to them and paid that bill but had the manager sign a document saying that was the last bill I would ever get from them. A few weeks later I yet again received a new bill from them. I am now throwing any other bills which I receive from O2 solutions. read more

Called to pick up an overnight oximeter. Told they close at 4 pm. I was there before 3:30 pm. After ringing the bell for 5 min I realized they had closed early. I called the answering service and had the nice lady page the individual I spoke to. I waited outside the door until 5 pm. Will be asking my PCP to change companies. Crappy service. read more

These people supplied my CPAP machine and they have been horrible to deal with. First of all, they were impossible to get ahold of when I received my prescription and referral. Then they left me sitting there for my fitting while they gossiped for almost half an hour. It's a family business and the dad did my fitting. He quoted me all the wrong figures for how much I would be billed. I ended up being billed almost 4 times as much and was furious. He then wouldn't take my calls about the billing discrepancies so I called the outside billing department. Apparently this is a common issue with these people. They'll say whatever while you are in the office for billing to sort out later. It was so bad that my monthly bills were all out of wack and different amounts each time. Also, I was supposed to get certain supplies monthly. They wouldn't arrived but I would be charged for them anyway. Horrible! I returned the machine. Ask your provider for an alternate company. read more

See all

They billed my insurance incorrectly causing a partial payment that should have went to secondary. They tried redoing the partial as a new claim and got denied for timeliness. I didn't know that it wasn't cleared up until I called to find out when I would get my supplies. They told me that I owed a balance, yelled at me saying it was my fault and I needed to pay. Renee told me I needed to find another provider. I called my insurance and told them what happened and it is getting paid. O2 is refusing to send my needed supplies until this paid from insurance or I have to pay out of pocket. I am treated like I did something wrong when it is their billing department. They treated me like a liar. My son has an account with the same insurance getting the same supplies. They have my correct insurance despite them stating they didn't. read more

UPDATE!!!: I'm warning you. Social justice! Do not do business with these people. (7-9-24. Current. Mid Week 4, picking up CPAP supplies) Without telling me, they reversed my prescriptions, learning this only after I entered the building next day to collect promised CPAP supplied (See last part of review). Claiming my complaints about atrocious service as abusive. Expressing 4 weeks of frustration, impinged ability to breath, moments away from supplies and relief; I was told to leave or the police would be called to remove me, claiming the right to refuse business. Truly traumatic and confused as to what other than my complaint warranted this treatment. Ownership needs to breath for a day, both inhaling and exhaling through a coffee stir straw; and develop empathy for customers who suffer COVID RELATED CHRONIC ASTHMA 24/7. Lack of empathy. Only an inflated sense of power. Owners need therapy. Original Review. (July 8-24, beginning of week 4) My doctor sent prescription early June. Following week, (Week 1), ownership told me prescription was not received. (Week 2) story changed; prescription had been received week before now awaiting approval by insurance. (Week 3) Nebulizers are suddenly on backorder, ownership now discouraging me from pursuing through O2 Solutions" maybe you should try somewhere else" she suggested with no detectable sincerity or genuine concern. This week July 8 (week 4) nebulizer on prescription magically vanished from prescription on O2 Solutions side. Told to contact my doctor to restart prescription for a nebulizer (in week 4!), when, in weeks prior they had confirmed the device being on the original prescription (no mention this week of the device being on backorder). In frustration, I complained to ownership. Ownership returned my call within 10 minutes, identified themselves as being the person I spoke to in week 2 and week 3, she was aggressive assuming control of the call with impatience, yelling and unwilling to listen, now denying Nebulizer had ever been prescribed, that I need to contact my doctor and go elsewhere and would not receive services for my Nebulizer, denying me essential medical supplies I need in order to breath. I decided to remind her about the backorder claim she made a week earlier to see what she would choose to do; given the reminder, she chose to fit that claim back into her story adding "well then why are we having this conversation" she continued to assertively yell. Why? BECAUSE I'M SUFFERING 24/7 CHRONIC ASTHMA! And because my doctor is trusting in your integrity to serve medical patients, in a mature & professional manner. My previous career in retail, I've witnessed employees, discourage customers "I don't think we have it, try some place else" or "it's on backorder" or "it will take (insert some unreasonable turnaround time)" or "we don't carry reliable products" in order to create some down time. Little Creaser's uses "it'll be a 20-30-minute wait for your order" to discourage you and make you go away because THEY WANT SOME DOWN TIME. If you say "that's ok, I'll wait" then have a seat in the lobby you'll find the wait is only 5-10 minutes, with a begrudging and annoyed employee's face, especially after 5 minutes the pizza is ready and you're on your way. Ace Hardware dose this at the request of lazy employees who do the window re-screen services. I've witnessed employees say "can you just tell them we have a 2 month turnaround?", even though it's actually 2 weeks, so then you get "our current turnaround is one to two months". Turnaround for realtors is same day with no added expense. For home owned with same need 2 months. 24/7 Chronic Asthma is a huge health danger. WE'RE TALKING ABOUT MY ABILITY TO BREATH, a capacity to breath like breathing through a coffee stir straw, or else I don't need multiple trips weekly to Urgent Care for Nebulizer treatments, or over-dosing on Albuterol inhalers 8-12 times daily which injures your heart. (7-8-24) While O2 is mysteriously not interested in supplying me Nebulizer, O2 will provide me with CPAP supplies tomorrow. read more

I have changed Suppliers for my Sleep Apnea Supplies. There are several reasons. O2 Solutions is no solution. They do not communicate when there is a problem ie with insurance. They let mine ride for over a month and then had the audacity to charge me rental for equipment I couldn't use.I spoke with them on numerous occasions trying to get insurance and scripts straightened out to no avail. They did not communicate with one another nor did they communicate with me. In the meantime I was without supplies for 2 months. I knew there might be problems when the Grandpa made a comment about "Those people who get everything free are the worst" . I'm a retired RN and I can definitely give them a big thumbs down. read more

My husband was diagnosed with severe sleep apnea on April 13 2023. We were told it could be 90 days wait for a cpap through Lovelace hospital. We got the RX, all doctors notes, and sleep study notes and delivered it in person to Premier Hospital Supply on April 20, 2023. We waited for a call back to schedule an appointment. No response. I called personally 6-8 times and was told that they had submitted to our insurance for approval and they would call to set an appointment once they got the authorization from our insurance. Each time I called I was told that they were still waiting on the insurance. We finally called the insurance and we're told that this company had not even submitted to our insurance. We submitted the paperwork to our insurance and had the approval within a couple of days. We then emailed it to Premier Hospital and were called for an appointment. Before we could get in for our appointment I had to take my husband to the ER due to a left side focal seizure and possible stroke. After a 3 day hospital stay, the neurologist said this was most likely due to untreated sleep apnea and that a medication may have been a contributing factor. read more

I have been with o2 soutions for five years. I have been extremely satisfied with the service, information and attentiveness with which I have been served. I have never had any delay or losses of equipment. I once needed an oxygen machine and because of covid I was sure it would be a long wait. I received it within a few weeks. A_+ on service, A+ on courtesy and A+ on accessibility. I am sure they have many clients but they always know who I am and where I am from. It is great doing business with them. read more

Great company and customer service. Always serviced quickly with no issues. Local and family owned makes it even bette!

Awesome family owned business for sleep apnea service and supplies. I was able to get a sleep machine sooner then any other place in town.

Like many others, I too have been treated very poorly from this vender. They are an unprofessional and rude family owned business with absolutely no accountability to anyone, and are in fact guilty of insurance fraud by submitting claims to my insurance company for services and products which were not sent to the client. They have been reported to my insurance as fraudulent. Do not use them! read more

Totally disorganized small business and kept billing my insurance even though they were not sending me products! Additionally they could not get my deductible amount correct and it took weeks to get reimbursed after way too many phone calls to get it straight. Like almost all of these insurance based parasite medical supply companies, they really don't care about getting anything right as long as they can bilk the insurance carriers. read more

Been a patient of O2 Solutions for quite sometime, I have been to a number of differrent DME companies in Albuquerque, and O2 outshines every single one. read more

Company claims to be focused on customer service, but it is a LIE. Like others, I was lied to regarding my copay. I have asked for an apology for the misinformation, and all I get is "You're wrong." Unprofessional, uncaring people. read more

I first started with them after 15 years of using the same machine, I got a new sleep study and then I was sent to them. They proceeded to give me a state of the art brand new cpap machine it is fantastic. I have found that these folks are very helpful and fast on getting me what i need. Their supplies are top notch and I could not be more happy with them. I recommend them to everyone. read more

Out of now 6 reviews; 5 are negative. And 1 positive-well that says it all. I'm very disappointed with this Company. Family Owed-shame on you for you're lack of Customer Service, no call backs and lack of Integrity. If an Agent say's they going to do something-do it. I'm not endorsing this Company. I come from a small town and there are a lot small businesses here in NM. I support small business but not this one. Your Word is your Name. Make sure your Insurance Company is involved in the process-they can be a big help-when it comes to any medical billing. read more

Customer for approx 4 years. Since front desk person, Brandon, began, have been treated dismissively by him. I have been very patient when he messes up orders or gives me incorrect information. Last straw happened last week. Received a bill for past due amounts. When I called and said my credit card statement says I paid (except for current amount), he replied in a way that made clear he was indicating I was lying. I said I would stop by and show him the statement. He said I could bring as much paperwork as I wanted but the bill was due. When I got there, he said I owed a different (higher) amount. He finally looked at the statement and credited the amount but said I still owed $47. I asked for a statement history (so I could go home and do a line item check). He ran to the back, came back and said the amount would be written off because he was too busy to go line-by-line checking with me (which I did not ask him to do - he just assumed). He gave me my history and wrote on a page showing that $167 due had been written off. Where he got this amount, I don't know. (Is this a money scam?) Told him I wanted to pay the $47 if I actually owed it. Without looking up from his computer he said it was written off. What is this? Isn't part of his busy, busy job customer service? Is he related to the owner and can get away with this? I'll be looking for another company for supplies. Very disgusted with this company that allows customers to be disrespected! read more

Assigned as CPAP supplier by Presbyterian Sleep Center. Called to place simple order (cushions, mask and filter). Rep was confused and slow to comprehend. Premier sent wrong items - water chamber, heated hose and other items I don't use. Called to report screwed up order. Spoke with Darren who identified himself as owner. He could have cared less that his team was clueless during phone order process and shipped wrong items. I was so offended by his attitude, I told him that I was returning items and would have Presbyterian assign different supplier. Then Megan, supplies manager, called me. She refused to provide return label for the items I did not order and thought she was clever with arrogant, snarky comments. RUN from this supplier! read more

Customer care line is not for customer care. I called to find out if my hose for my cpap was sent out and I was upset when they said it had, in May. I never received it and they gave me the wrong tracking number and said it was my responsibility to trace it and file a complaint. I spoke with two of the owners, one named Renee and they had no experience deescalating an upset customer. She said it was my responsibility to trace supplies and not theirs. This is a business where no customer would have to call customer care unless they have an issue with delivery or the product. I don't know how they handle problems with products, but they don't handle with care on supplies not delivered. My only recourse is to go in person to pick up supplies so that I know I will receive them. Expect minimal customer support in this regard. Once it's been sent from their office, you're on your own. I have two masters degrees and 34 years working. I would never treat a customer like they treated me. read more