Buying our vehicle remotely from Hyundai of Santa Maria was an absolute breeze from start to…read morefinish. Alessandro, Pedro, and Sal handled everything over phone, text, and email, answering all our questions and providing photos beforehand. Delivery was more easy than we imagined it could be, making it hands-down one of our best dealership experiences. We couldn't be happier with their incredible service!

I called Frank, the service manager, about my backup camera no longer beeps when there's an…read moreobstacle behind me when backing up. I got his voicemail so I left a message. My husband called him a couple hours later. Frank told my husband to have me call him on my break so he could walk me thru how to fix it. I called. Frank seemed to not know what I was talking about & was rude, impatient & unwilling to help me. Guess he as only interested in the $250 diagnostic fee.

I deal with salvage yards almost every day and I have to say this one is one of the best!!! never…read morehad such good service/care. I was sent photos to make sure I was getting what I wanted and phone calls to update me! I will definitelybe using these guys very often.

It took me ten minutes to get rid of my totaled junk car there. I sold it to them for a dollar.read more

Toyota of Santa Maria treated me like a VIP customer from the start of choosing the SUV I wanted…read moreall the way to customizing it and having all of the paperwork taken care of in advance for minimal waiting. I want to compliment Mike Bouquet for providing this state of the art dealership in our city. David LeRoy and Manny Curiel are top notch managers who ordered me a great little Toyota and Ephraim Rodriguez graciously navigated me through the process. Justin in finance and Oscar on the floor came in clutch and every level of care was of the highest order. We now have two Toyota's we love from Toyota of Santa Maria and know that we will always stay loyal to our local dealerships. You are just the absolute BEST! Thank you.

I normally don't leave negative reviews, but after multiple experiences trying to purchase a Tundra…read morefrom Toyota Santa Maria, I feel like other potential buyers should know what my experience was. I was a serious, cash-ready buyer and genuinely wanted to purchase a truck from this dealership. I live about an hour away, so dealing with this dealership meant taking time away from work and making the drive to Santa Maria. My first experience was with a 2007 Tundra. I had an appointment to come see the truck and made plans around going down there, only for the truck to be sold before I got there. I understand vehicles can sell quickly and that an appointment doesn't necessarily mean a vehicle is being held, but it was still frustrating. Despite that, I gave Toyota Santa Maria another opportunity when a 2021 Tundra Limited became available. This is where my experience became especially frustrating. I took HALF A DAY OFF WORK and drove about an hour to Santa Maria specifically to see this truck. When I arrived, the truck wasn't actually ready. It still needed to be diagnosed and go through their inspection/reconditioning process. From there, I kept being told it should be ready "tomorrow." Tomorrow came and it still wasn't ready. Then it became another tomorrow, and so on. I waited SIX DAYS because I was genuinely interested in buying this truck. Six days later, Toyota Santa Maria called me wanting to TALK NUMBERS over the phone on the 2021 Tundra. My response was basically: when is the truck actually going to be ready? At that point, discussing numbers wasn't my main concern. I had already taken time off work and driven an hour to see a truck that wasn't ready, then spent almost a week being told it should be ready soon. Before negotiating anything, I wanted to know when I could actually see and purchase the finished, inspected truck. Then, the VERY NEXT MORNING, I was told the truck was actually not going to be sold at all. Apparently, enough problems had come up during their inspection that they decided to wholesale the truck instead. To be clear, I'm glad they ultimately didn't sell me a truck they didn't feel comfortable retailing. I would much rather find that out beforehand than buy a problem. My issue is how the entire process was handled. I took half a day off work, lost income, drove an hour each way, showed up to a truck that wasn't ready, waited six days while repeatedly being told it should be ready "tomorrow," and then received a phone call asking me to start talking numbers BEFORE they had even determined whether the truck was going to be retail-ready. Then the very next morning, suddenly the truck wasn't for sale at all. After all of that, they offered me a cleaner 2019 Tundra Limited 4x4 with around 69k miles for $45,995. I was STILL willing to give Toyota Santa Maria another opportunity if they could make the numbers make sense considering everything I had already gone through. I made an offer I felt comfortable with. Instead, I was told they were firm because they already had other interest in the truck and ultimately they were only willing to offer $1,000 off. At that point, I was done. And to be clear, this review isn't simply because they wouldn't accept my offer. They have every right to ask whatever they want for their vehicles, just like I have every right to spend my money somewhere else. It's about the overall customer experience. I came to Toyota Santa Maria READY TO BUY. I took time away from my business, lost half a day of work, drove an hour each way, waited nearly a week for a truck while repeatedly being told it would be ready soon, and then was asked to discuss numbers on a vehicle that they apparently hadn't even determined was suitable to sell yet. After giving this dealership multiple opportunities to earn my business, I've decided I'll be taking my money elsewhere. If Toyota Santa Maria genuinely made an effort to make this situation right and offered me the right truck at a price that made sense after everything I've gone through, I'd be willing to reconsider my opinion and update this review accordingly. But based on my experience as it stands today, I personally would not recommend Toyota Santa Maria. If you're considering buying here--especially if you're driving in from out of town--I'd strongly recommend confirming that the vehicle has COMPLETED its inspection and is actually READY FOR SALE before taking time off work or making the drive.

Wow wow wow what an amazing experience buying and trading in a vehicle to this wonderful dealership…read morewhen my dad and I 1st came here we took my car and got Appraisal rate and ordered a new truck that was coming That was coming and in the meantime Carlos "JC" Ciranda Was awesome he kept me updated I and was so impressed with his kindness and his expertise and his patient What I was also impressed with was the sales manager he was so kind to talk to and nice and gave me great tips and very knowledgeable and when I liked about it was he kept me up-to-date and he even got the truck to me 4 days early then though original due date which was Thank you Diego Ciranda  You rock When I was really impressed about to was the finance department was able to get me a great loan and a great a price than I can afford and Edgar the finance guy was so nice really respectful very friendly and made me laugh thank you Edgar Dominguez  Just top notch for this dealership this guys are nothing but friendly kind respectful people they treat you with respect they treat you like family O sure glad I picked this dealership

I feel so bad for anyone that has to deal with this shop. The world's worst customer service. Got…read moremy truck back 3 months after it broke down. Stowasser could not do much to diagnose the problem beyond replacing the 12 volt repeatedly. It took GMC corporate handholding them on how to swap a traction battery. They made it abundantly clear they don't want to work on EV's at this MAGA operation. STAY. AWAY. When I got my truck back, not only was the software not updated to the latest release which I was assured would be done by Jose, but they returned my truck in non operation condition as one of the daytime running lights had failed. Truck was returned unwashed without everything put back together. Stowasser failed to provide me any documentation on the repairs conducted. If you break down and are forced to go to this shop, Use GMC's reunite program to have your vehicle towed back to a dealer that actually knows how to fix a GMC product in a timely manner. Bring your EV here if you want to lemon it because it will take them longer than 30 days to figure out what's wrong.

*MERAZ *AUTOMOTIVE, Is By Far the Most Honest & Best Family Automotive Shop in Santa Maria and the…read moreWhole San Luis Obispo Area Including, All Five Cities Areas & San Luis Obispo and the Surrounding Towns in My Opinion. He Is "The Best" & Most Honest Man that I've Met in a Long, Long Time when it comes to getting Your Car Repaired! I Will Recommend Him to My Family and to My Friends Who are Looking and Need an Honest Man to Repair Their Cars! He is Excellent and Knowledgeable, Courteous, and a Refreshing Honest Man! I'm Thrilled to Have Had Him Work on My Car! I Would and Will Recommend Him Any Day of the Week! So if you're looking for an Honest Man & Wife Who Runs an Honest Family Business and is Excellent and What He Does Check Out "Meraz Automotive"!! Services Engine repair

I've been talking my BMW for a smog for many years now,i trust him, and he is honest!.read more

BE CAREFUL! These guys are a bunch greedy shysters. You…read morecan't just get a simple smog check with out picking up your car and they have 2 pages of services that the sickly chump at the front desk (Brian) wants to sell you and then when you decline you get a condescending attitude and they talk down to you like your stupid for not wanting to give them more money. I didn't realize they were doing me such a huge favor for accepting my business but it won't happen again and everyone I know is going to hear about it and my family has been in this town for 150 years.

Brian and the team were so friendly and willing to help! I walked in with a car concern and they…read moremade sure to get me in on a clearly busy day!

Eric and Ben always exceed my expectations. They provide excellent, honest service at an reasonable…read moreprice. I have taken my 2011 and 2001 Mercedes SUV to them for a few years now. Recently, Eric spent a great deal of time dealing with some challenges I was having with my 2001. I was very impressed with his willingness to take great care...as I have had this car for many years and their is sentimental value. The grand total also blew my mind, very reasonable for the amount of work done. Arroyo Grande is lucky to have them. I greatly appreciate their work ethic and standards.

2nd experience with Bavarian Auto Haus; quick turn around & fixed the issue. Very efficient & easy…read moreto work with. Would recommend.

I bought my used car in 2006. The year of the car is 2003. The Souza's…read more Have taken care of my PT CRUISER since I Bought it. Their business is a husband and wife operation. They are kind and caring making sure all jobs are done correctly and everything is explained to the Customer. If something extra needs Work they always explain what it needs and the cost. Because of the care my car has received from the Souza's it is a car in excellent shape mechanically and also the interior still looks really good too! I don't know what the value would be from a dealership. I feel it is worth more than book value.

Do not go to jiffy lube or dealership if you're not using a local auto service like Souza…read moreperformance you are probably paying too much and not getting the services you are paying for. I have lived on central coast for 40 years and Sousa performance is by far the best auto repair/auto service in the region. Well worth the trip to Oceano