Eric and Ben always exceed my expectations. They provide excellent, honest service at an reasonable…read moreprice. I have taken my 2011 and 2001 Mercedes SUV to them for a few years now. Recently, Eric spent a great deal of time dealing with some challenges I was having with my 2001. I was very impressed with his willingness to take great care...as I have had this car for many years and their is sentimental value. The grand total also blew my mind, very reasonable for the amount of work done. Arroyo Grande is lucky to have them. I greatly appreciate their work ethic and standards.

2nd experience with Bavarian Auto Haus; quick turn around & fixed the issue. Very efficient & easy…read moreto work with. Would recommend.

Toyota of Santa Maria treated me like a VIP customer from the start of choosing the SUV I wanted…read moreall the way to customizing it and having all of the paperwork taken care of in advance for minimal waiting. I want to compliment Mike Bouquet for providing this state of the art dealership in our city. David LeRoy and Manny Curiel are top notch managers who ordered me a great little Toyota and Ephraim Rodriguez graciously navigated me through the process. Justin in finance and Oscar on the floor came in clutch and every level of care was of the highest order. We now have two Toyota's we love from Toyota of Santa Maria and know that we will always stay loyal to our local dealerships. You are just the absolute BEST! Thank you.

I normally don't leave negative reviews, but after multiple experiences trying to purchase a Tundra…read morefrom Toyota Santa Maria, I feel like other potential buyers should know what my experience was. I was a serious, cash-ready buyer and genuinely wanted to purchase a truck from this dealership. I live about an hour away, so dealing with this dealership meant taking time away from work and making the drive to Santa Maria. My first experience was with a 2007 Tundra. I had an appointment to come see the truck and made plans around going down there, only for the truck to be sold before I got there. I understand vehicles can sell quickly and that an appointment doesn't necessarily mean a vehicle is being held, but it was still frustrating. Despite that, I gave Toyota Santa Maria another opportunity when a 2021 Tundra Limited became available. This is where my experience became especially frustrating. I took HALF A DAY OFF WORK and drove about an hour to Santa Maria specifically to see this truck. When I arrived, the truck wasn't actually ready. It still needed to be diagnosed and go through their inspection/reconditioning process. From there, I kept being told it should be ready "tomorrow." Tomorrow came and it still wasn't ready. Then it became another tomorrow, and so on. I waited SIX DAYS because I was genuinely interested in buying this truck. Six days later, Toyota Santa Maria called me wanting to TALK NUMBERS over the phone on the 2021 Tundra. My response was basically: when is the truck actually going to be ready? At that point, discussing numbers wasn't my main concern. I had already taken time off work and driven an hour to see a truck that wasn't ready, then spent almost a week being told it should be ready soon. Before negotiating anything, I wanted to know when I could actually see and purchase the finished, inspected truck. Then, the VERY NEXT MORNING, I was told the truck was actually not going to be sold at all. Apparently, enough problems had come up during their inspection that they decided to wholesale the truck instead. To be clear, I'm glad they ultimately didn't sell me a truck they didn't feel comfortable retailing. I would much rather find that out beforehand than buy a problem. My issue is how the entire process was handled. I took half a day off work, lost income, drove an hour each way, showed up to a truck that wasn't ready, waited six days while repeatedly being told it should be ready "tomorrow," and then received a phone call asking me to start talking numbers BEFORE they had even determined whether the truck was going to be retail-ready. Then the very next morning, suddenly the truck wasn't for sale at all. After all of that, they offered me a cleaner 2019 Tundra Limited 4x4 with around 69k miles for $45,995. I was STILL willing to give Toyota Santa Maria another opportunity if they could make the numbers make sense considering everything I had already gone through. I made an offer I felt comfortable with. Instead, I was told they were firm because they already had other interest in the truck and ultimately they were only willing to offer $1,000 off. At that point, I was done. And to be clear, this review isn't simply because they wouldn't accept my offer. They have every right to ask whatever they want for their vehicles, just like I have every right to spend my money somewhere else. It's about the overall customer experience. I came to Toyota Santa Maria READY TO BUY. I took time away from my business, lost half a day of work, drove an hour each way, waited nearly a week for a truck while repeatedly being told it would be ready soon, and then was asked to discuss numbers on a vehicle that they apparently hadn't even determined was suitable to sell yet. After giving this dealership multiple opportunities to earn my business, I've decided I'll be taking my money elsewhere. If Toyota Santa Maria genuinely made an effort to make this situation right and offered me the right truck at a price that made sense after everything I've gone through, I'd be willing to reconsider my opinion and update this review accordingly. But based on my experience as it stands today, I personally would not recommend Toyota Santa Maria. If you're considering buying here--especially if you're driving in from out of town--I'd strongly recommend confirming that the vehicle has COMPLETED its inspection and is actually READY FOR SALE before taking time off work or making the drive.

BE CAREFUL! These guys are a bunch greedy shysters. You…read morecan't just get a simple smog check with out picking up your car and they have 2 pages of services that the sickly chump at the front desk (Brian) wants to sell you and then when you decline you get a condescending attitude and they talk down to you like your stupid for not wanting to give them more money. I didn't realize they were doing me such a huge favor for accepting my business but it won't happen again and everyone I know is going to hear about it and my family has been in this town for 150 years.

Brian and the team were so friendly and willing to help! I walked in with a car concern and they…read moremade sure to get me in on a clearly busy day!

These guys saved us!!! We were driving on a road trip up the 101 when we noticed a strange warning…read morelight in our car. We called this auto shop and they took us in right away. The guys were super friendly and helpful and got us fixed up right away. In and out of the shop in half an hour. Thank you Villa automotive!!!!!

I had to leave California before I felt sade enough to leave this review…read more.. I took my Ford Tourus in for some work about 2012. I was so relieved they could give me a ride home when I learned they had to keep it a few days. I got in the van with an older gentleman and we left. After we got on the freeway he proceeded to tell me " if a woman is getting r a p e d(wouldn't let me type it), she should just lay there and take it cause it would be over soon enough and it isn't worth thier life" I was stunned silent... Isaid nothing the whole way. When we got off in Arroyo Grande, he kept asking me to go to inn and out with him. I stearnly said no and had him drop me off way down from.my house and walked the other way till he left. Then I ran home. It was terrifying. I know I'm not the only one. He was very comfy talking this way... Be careful ladies.. Dont let them take you home. ​​​

Alex is super helpful. Great service. I highly recommend him and his crew. I found them very…read moreprofessional and honest

Needed new tires for my car, but as a single mom was on a budget! I went to three different places…read moreand was quoted about $1300 to replace all 4 tires. Someone recommended I go here. When I arrived I explained that I was looking for something economical. They were happy to help and ordered me 4 new tires that came in the next day for $580! They also stored my car overnight and completed the work before noon! I was pleased from beginning to end with the service I received! I will definitely be a loyal customer as long as I live in SM!

Super nice people always getting the job done.! If you want reliable and friendly service go here…read morecouldn't tell you another shop in Santa Maria that compares!

I went to Jaeckels Automotive after my daughter getting some outlandish diagnosis from a…read moredealership. They said brakes were dangerously in need of replacement and catalytic converter was 'trending down' and would need replacement. Jaeckels inspected the vehicle and reported that the brakes had at 20k before they even needed to be looked at and, as I suspected, the catalytic converter was fine and you can't test them to rate as trending down. I appreciated the honesty and the integrity to give the facts when we would have been accepting of brake jobs and been unaware they were not needed now. The dealership put my daughter in a state of fear because they said the brakes were so bad they were unsafe. She even postponed a trip until we could get them taken care of. Jaeckels has earned my future business and my respect for their business practice. I recommend Jaeckels without hesitation.

We were on a road trip to Santa Barbara and our check engine light went on while on the freeway,…read morewhole car shaking. We pulled off and Tom's Auto Service was the closet shop to pull in. For us, it was a stressful situation as we were traveling with a difficult toddler. They came out and got us in and diagnosed in less than an hour. They recommended a great coffee shop where we could wait, and one of the guys worked through his lunch to get us back on the road. All the guys were kind, honest, and the work was fairly price and completed in less than three hours. Highly recommend them whether you are local or passing through and a problem arises unexpectedly. We are incredibly thankful to them and for such a great experience.

Great prices very happy with the work and attention to details. I had a smog done and had a great…read moreexperience with the shop

I have a Ford Edge that's always had a lot of problems. Brought it into Certified Auto to get a…read morecouple things fixed and it ended up needing a lot more work than we thought. Thankfully, the guys over there helped me out a ton. They got everything working well and covered the costs of a couple parts for me. They were also really good about keeping me updated throughout the whole process, and they even took it over to the Tire Store to get my tires swapped for me. Shoutout to TJ specifically! Definitely gonna come here for all future repairs.

Great experience from start to finish! The service was excellent, and they were very helpful and…read moreknowledgeable. They took the time to explain everything clearly and kept me updated throughout the process. I really appreciated the communication and quality of work.