Just awful service. Had a bunch back and forth, finally settled on what items to get and agreed on pricing, but there were no mentions of logistics, just that they would show up and set everything up. Just 1 person was sent and they were unable to accommodate any stairs, which was never mentioned. If this is an issue then it should be one of the first questions asked. Louis agreed he should have asked this.
Did some back and forth to see if some extra guys could be sent to help get the units down the stairs but "his boss refused." I offered to build a ramp so the electric dolly could go up and down the ramp, this was refused. Eventually we said we would just take the 2 smaller units and pass on the larger units since they could not go in the backyard. Louis agreed and said it was his fault for not clarifying logistics.
Then, out of the blue, he gave us hope.. He said he "had an idea." He made a phone call, came back, and told myself, my wife, and our 2 little kids that he has an affiliation with a party store in Danvers and they could help him out getting everything into the backyard, he just needed to go get them. Our kids lit up - it sounded like he had saved the day and they were so excited. They ran inside all happy!
He said he would be back in 45 minutes, he needed to go get 3-4 guys, but it would take longer with the trailer. We said leave the trailer, he said no the hitch is a bit messed up. We said ok leave the 2 smaller units so you have room to fit the guys you're picking up, no? He said no it's fine, they will all fit. I offered to follow him in my car so we could fit them more easily, he again refused. He left and told my kids he'd back right back with help.
5 minutes later he sent a text saying my order was cancelled because it's not possible to get the units down the stairs. He refused any further calls or texts, and blocked our numbers. The story was completely made up and he made every excuse to leave with all of the units, large and small, and has refused any replies. The kids are crushed, the party is ruined, and Louis made up a whole story about getting help just to escape. Absolutely terrible and cruel. read more