Owner who says has been in business for 40 years needs to learn some phone and people skills . Have…read moreused them for 3 or more years now for bouncy houses with no problems until this year. Was told when this booked that the bouncy house would be picked up the next day which was a Sunday , perfect because I don't want that behemoth sitting on my lawn for longer than 24 hours ! So when I didn't hear from them on Sunday I called and they told me it would be first thing Monday....ok ...not really acceptable but I understand. Now they are 2.5 miles away so when I called at 9:00 am Monday and the owner said they are on the way I say great . I did a couple of errands and came home around 10:15 to find their equipment still on my lawn . I called back and talked to the same "rude " so called 40 year in business owner to ask why it wasn't picked up yet and he went off on a tangent about this being the busiest weekend and 200 other customers and no help , and then went on and asked me if I was one of "those guys " who sat around and watched my lawn all day ! WTF ? Who does this guy think he is ? So .....I had to do a face to face with this arrogant so called business owner . Sure enough....just what I thought....jumped up in my face and proceeded to tell me I'ma "Kenny" .....ya know a male "Karen"....not once but at least five times ! He is a lucky man.... I would not recommend doing business with this man unless you get a written contract for drop off and pick up times . Very unprofessional.

Personally I would work on customer service skills with whoever takes the phone calls. I had called…read moreand booked a bouncy house mid may for may 21st. While on the phone when booking we confirmed it was may 21st numerous times and at the end of the call the man even said " see you May 21st" I was never told to go check an email that was sent to me to confirm the info was entered correctly on your end. I figured seeing I was spending close to 400 dollars for a bouncy house for one day, that I was all set. It wasn't until the night before that I noticed I never got a confirmation email or call like I was told I would. That's what prompted me to get look for an email sent when booking and noticed it was scheduled for June 4th. So I called first thing in the morning to get this solved assuming the person that took my call accidentally entered that date wrong. The lady that answered was rude and took no accountability for anything. She sat there and pointed fingers at everyone else BUT the company's error. Repeating " how did you not catch this sooner" " this is why you should have checked the email." Listen I got that email WHILE on the phone booking, as the man I spoke to repeated multiple Times it was for may 21st and even repeated to say " see you may 21st" at the end of the call. Whether who thinks who is wrong in this situation, as a business I would have personally answered that phone and said " sorry about this confusion, let's see what we can do to fix it" instead of this lady sitting there question the customer (myself) on how WE didn't catch this error sooner. If someone is spending 350+ on my business I would just try and make it right. We have rented from you guys for quite a few years so it was extremely disappointed to be treated like garbage. The fact that then the woman said we would received the bouncy house after the party would have started? and then when they received a call from another family member of mine because I was extremely overwhelmed with how you were handling the situation, you continued to give them a hard time and when they got upset you proceeded to say you guys did not want to deliver to us anymore. Extremely unprofessional. This all could have been avoided with some better costumer service from the beginning. And we still have yet to receive an apology for this.

Ethan and his crew are absolutely amazing. From the time you reserve the chairs/table/bouncy house…read morehe is in contact with you in a timely manner to review your needs for the even you are having. He will email/text you with a time he is going to be there to set up/ drop off he is ALWAYS Early! This was the second year we rented from him and will continue to rent for him for future needs

From the owner: As a top Tent Rental Service, we stock our shop with only the best rentals on the market. We aim to…read moreprovide excellent customer service to all those looking for quality rentals, as well as low prices to keep them coming back time and time again. See our amazing selection online before you come into the Tent Rental Service to get an idea of what we have in stock. Can't find what you're looking for? Get in touch with us.

We were having 25 people for Thanksgiving and had a big empty room that needed tables and chairs…read more These guys were great. They delivered on time the day before, set everything up , no fuss no muss. Pickup was exactly the same. Quick and easy. Highly recommend them.

Truly enjoy using this company for the 1st time. I would use the company again. Also refer them…read moreto friends and family.

This business is awesome! I am very happy with their service. They were prompt and the tent,…read moretables and chairs ( with lights too) were perfect and in excellent condition. The price was very reasonable as well. Thanks so much! Sue D

Horrible customer service. Extremely unaccommodating while setting up the tent when trying to…read moredetermine the location. Threatened to not even set up the tent when asked if it could be centered. When nicely calling after the event to confirm when they were taking the tent down, we were returned with "we'll get to it when we get to it today" and immediately hung up. When they eventually came to take down the tent they told us that if the chairs/tables were not stacked we would get a surcharge. Although they had never mentioned it prior, even when I called to confirm. Were extremely rude, when speaking to us.

Rented 10 laser guns for my son's 11th birthday party. The kids had hours and hours and hours of…read morefun! The service at the store was very good! Definitely would go back and rent more equipment.