After a hospitalization caused by a medication mistake at my mom's memory care facility in…read morePuyallup, we had to find a new place for her to live within a day or two. We had help from CayCare, who took us for a visit to A Better Place. My mom lived there for 4.5 months and we were very happy with the loving care she received. The owner has lots of experience with caring for people and with hospice care; the work she does is obviously a labor of love. She and the staff were consistently kind and caring with all the residents. The home was well taken care of, spacious and always clean. After such a bad experience at the previous facility, I was not just relieved but completely satisfied with A Better Place.

From the owner: This is Adult Family Home, Take care elderly at private home, only take care 6 resident at a time.read more

I'm 57 years old and moved into Silver Creek with my mom a year and 10 months ago. I was more than…read morewelcome to move in with her, even though I'm not "of retirement age". I'm disabled and have lived with my parents most of my life. We were welcomed to bring my 2 pets, and my mom's cat with us. That was a big deal for me. The meals there are very good. Not too big, or too small. Maintenance is quick and it's done right. The management staff is wonderful! They did more than expected for my mom when she was at her end stage lung cancer and helped to make her comfortable before she went into Hospice. They really went above and beyond, and I will be forever grateful for that. I made many friends and acquaintances there and will go back often just to say hello, to take part in activities or have dinner with the people I know.

I Would NEVER recommend this place for family members or for anyone seeking employment. Front desk…read morenamed SUE does not know what she's doing. Called for help and she hung up on me, when I called back I told her that kindly she hung up on me and she was rude and said she put me on hold. She doesn't know how to transfer you anywhere probably doesn't know how to use the phone. Hell, even answering the phone she had to repeat herself a few times. She probably just knows to how to pick and hang up the phone. You need to retire SUE cause you suck at what you do. This company has bad management, HR is never there when I call, been calling this whole week trying to get ahold of someone but SUE is always answering and won't transfer me anywhere but to the wrong people outside of the company. Had to call upper management from another state and report HR, management & SUE.

My Mom spent the last week of her life at Memory Haven, and if I knew then what I know now, I…read morewould've brought her here sooner. THE ROSES: Secure, well maintained facility. The staff is well-trained to help people with dementia and Alzheimer's. The thing that really stands out is that you really felt they CARED about each and every one of their residents. They were truly gentle with my mom. I will always be grateful that her last days were made comfortable and safe by these fine people. Prices seem reasonable for the care your loved one is receiving. THE THORNS: Honestly nothing I can think of. WHY ONLY FOUR STARS, THEN? I don't really have any memory care facilities to compare MH to. They may very well be a '5-star' facility. I reserve the right to upgrade this review. THE VERDICT: The decision to place a loved one in Memory Care is complex and emotional. The team at Memory Haven excels with their gentle, caring approach and their general 'I got this' competence. I heartily recommend this facility, and only wish it was closer to Seattle.

I will start by saying that every caregiver and staff member at Memory Haven Sumner (MHS) is…read moreawesome! My father (who has Alzheimer's disease) was at a larger community for the previous 2 years before I moved him to MHS. I knew a lot of caregivers from his stay at the previous community, however his disease got worse and was told he needed more care than they could provide at the "assisted living" community. I honestly did dread having to move him to a memory care unit because of what I was told they were like. I conducted extensive research of 6 memory care facilities in my area, and was less than impressed. When I finally did have to move Dad, John Merz had just opened a brand new community, Memory Haven Sumner, and from the moment I met John I knew something was different. He personally came to meet and conduct an assessment of my Dad. Dad, who was very suspicious of new people liked John right away! During one of my first meetings to enroll my dad, John gave me book called "Creating Moments of Joy" and once I read it, I started to understand what dad's care should have consisted of, compared to what he had received for those two years before MHS. John said this book was required reading for all caregivers selected to work there. I learned more than I ever knew about communicating with (and caring for) dad and people with Alzheimer's disease. John gave me a tour of the beautiful community and even showed me where Dad's room would be. He spent the better part of the day with me, learning about Dad and providing me with general and specific information on care for people with Alzheimer's disease. He was amazing. I learned from him in a few days what no one else had taught me about how to relate to my Dad. Frustrations (from my ignorance) disappeared and my relationship with Dad was more beautiful than ever. I met all the caregivers shortly after moving dad into MHS, and as the community was less than a few months old, when I met them they were busy doing all the things that caregivers do. From the very start, I saw that their "gift" was "creating moments of joy" among all the residents. They pay close attention to the things others look over or look around. As busy as the caregivers are, they ALWAYS make their time with the residents seem like they have all the time in the world for them. They taught me how to "get into Dad's world, because as much as I'd like him to, he can't come into ours". I always watch them, study them, ask them questions. They always make time to provide information on how to provide these "moments of joy" for our loved ones. They always know the condition and demeanor of every resident at all times. Having recent extended experience with caregivers at the assisted living community, it was immediately apparent that these people were DIFFERENT! One of the most outstanding things I noticed occurred not long after I met the staff, everyone calls everyone by name rather than "Sweety" or "Honey" or other patronizing, (and in my opinion) belittling names I have heard caregivers call residents. So awesome how each staff member looks the residents in the eye, sits down, shows them they matter! Every time I see this, it is amazing to watch how the residents respond. If they are having a "bad day" caregivers do not leave their side until they are better. I see this every single day. Dad loves the staff and his beautiful home! Many times, well meaning caregivers will speak one way to residents, and another way to their families or others without dementia. Their demeanor changes distinctly (if you have been on the family side, you KNOW what I mean). One of the first things that impressed me about the staff at MHS is the way they spoke the same way to the residents they spoke to me and other family and staff. Same tone, same respect, same kind of awesome communication....and a lot of smiles and laughter. A caregiver by general definition is "one who provides care". The Memory Haven staff provide care, quality of life, expert clinical assistance and comfort, not just for the residents of Memory Haven Sumner, but for the family members of those residents. I love my dad, he has been my hero my whole life. As much as I love him, I cannot be physically present with him every day and even if I could...I could not provide the care he needs by the hour on my own. Memory Haven provides something daily I have not seen anyone provide. They make a difference in every life they touch every day by purposely "Creating Moments of Joy". Those of us who need the best for our loved ones want the most caring, efficient and loving home atmosphere we can provide. From personal experience, there is no place like Memory Haven Sumner.

This community has a serious lack of leadership, communication, and cleanliness. I really worry…read moreabout the residents there. I have been a vendor at this community on 3 separate occasions and each time I've entered this building there is an overwhelming smell of urine. its not just in one spot it is in the entire community. I actually had to bring a sheet to put down on the chair I used for my class because the chairs all smell of pee. Its really outrageous that this is the standard for this community. This shows a profound lack of leadership, any manager that allows residents to live in that level of filth while charging the ridiculous costs that they charge should be fired. I am a former Activity director, and physical therapist assistant I have been in countless facilities and if a place cant keep up basic cleanliness how can they care for residents. They also have no communication and they do not pay their vendors. FIND PLACEMENT ELSEWHERE FOR YOUR LOVED ONE!

I am a senior advisor and have many clients at Deer Ridge. Jennifer and Shawn have always taken…read moreexcellent care of them from start to finish. They provided a very thorough and transparent tour experience for myself and my clients. Their community, rooms, activities, meals and staff are wonderful. My clients and their families have expressed sincere gratitude for the care they have dedicated to their loved ones.

Dad has been in Memory Care here for just over a year. Staff is really friendly and genuinely seems…read moreto care about the residents. Dad has commented multiple times he's happy there.

I've been a resident for about a year. Initially I was very pleased but sadly that experience has…read morenot continued. It's obvious that Covid19 negatively impacted the business model with slow progress in obtaining residents (and expected income). Unfortunately Bonaventure decided to cover their loss by raising rents FAR beyond what was earlier predicted and quoted. Even more egregious is the fact that the amount of increase is NOT standardized. Some are increased 6.5%, some at 7.5% and the really lucky residents are increased at 8.5% with no explanation or defense offered. Many of the amenities and services advertised have not been delivered. Some of this is due to Covid ~ but not all. We are now experiencing our second lockdown due to positive test results for a few residents. Though meals need to be delivered, Bonaventure is relying on a resident volunteer to deliver meals twice daily to the cottages instead of having it done by an employee! Meal service has been a constant problem for the past month with MANY meals simply not delivered. Now with no on site activities and no community dining some staff has been laid off ~ but these saved costs didn't prevent a rent increase. (It should be noted that there was a 2+ month lockdown last winter which also should have resulted in substantially reduced operating costs.) Numerous residents have complained and forwarded email objections but unfortunately Bonaventure management doesn't bother to respond or answer ANY concerns. A number of residents have recently indicated an interest in investigating alternative retirement communities. There is another review here attributed to my name. I did not write it. I believe I did post a positive review when I first moved in last year but that does not appear here and instead there is a post I don't understand and did not write!

Caring Arms is an amazing home to place your loved ones. We moved my grandma here in mid May after…read morea stay in the hospital that placed her on hospice. She passed recently but we were so blessed that she, and my family, had the support, care and oversight we did at Caring Arms. Joan and her team constantly kept us updated on her condition and guided us through every step of this process as she declined. They acted in a professional manner and offered advice, guidance and so much support in what was a tough time for our family. We felt welcome in the home daily and were encouraged to call and swing by at any time. Their home is clean, well taken care of and maintained and in a lovely safe neighborhood where residents can enjoy walks and lovely scenery. I would 100% recommend this home for anyone seeking a short-term or long-term care home for their loved one.

We moved my dad from a local memory care facility to Caring Arms a month ago and the level of care…read moreand personal attention as well as the warm positive environment has done wonders for my dad. Arman and Ruby are caring, thoughtful, and so supportive and knowledgeable. We cannot thank them and their caregivers enough! They have made a difficult and emotional transition so much easier and continue to go above and beyond!

This is a wonderful agency; if you are looking to find an Home Care Aide to help you take care of…read moreyour loved ones this is THE Agency to go to. Through Arcadia, we found Elena, an amazing lady who has really improved the quality of life my grandparents (ages 93 & 95) have now. Elena has taught me so much about how to give my grandparents more independence while keeping them safe (as they both have dementia). And on the rare occasions when Elena is unavailable, Arcadia always comes through with a kind, caring sub for the day. Thank you Brianna (one of the Arcadia Supervisors) for always being just a phone call or an email away. And most especially thank you for bringing Elena into my grandparents' lives.

First off this place has bias and implicit discrimination against women of color. I have received…read moresub par care from this place. They basically keep you stuck here with little to no resources for leaving unless you get placed in an adult family home. Their pharmaceutical provider doesn't listen to patients and will not provide any information when trying to get ssi or ssdi. If you already have ssi they will take all but $70 of your check. The new director "Candace" has turned it more so into a prison like environment and has no knowledge of trauma informed care, so if you're suffering from ptsd like me this is not the place for you. They do not treat ADHD rather the symptoms of it. They took me off of the only medication that helped my panic attacks within days of being here, while a different person who looked different than me was kept on it for multiple weeks if not months. I have seen an actual doctor all but three times since being here almost a year. Being homeless and having no options for housing aside from here makes them highly capable of taking advantage of some of the most vulnerable individuals. Do not seek care here they are not a good residential facility, they treat individuals like criminals rather than human beings who suffer mental health illnesses. I want to express my current state of distress and concern regarding my safety and well-being in this environment. Unfortunately, I no longer feel safe here and have been experiencing a sense of being threatened and singled out. It has come to my attention that there are extreme double standards at play, which have further contributed to my unease. I feel compelled to raise the issue of Candace's lack of trauma-informed care and knowledge about mental health conditions, particularly concerning my own struggles. Her actions have resulted in me feeling harassed and bullied, specifically due to her disregard for my anxiety and trauma response around food and large crowds or groups of people. As a result, my panic attacks have significantly increased in frequency and intensity since she implemented her rigid and harsh approach towards me. I kindly request that my concerns be taken seriously, as they greatly impact my overall well-being and ability to thrive in this environment. It is crucial that steps are taken to create a safer and more supportive space for individuals dealing with mental health challenges. I hope for a resolution that ensures my housing stability and promotes a more compassionate and understanding approach for everyone involved.