I needed to program two fobs for my 2014 Chevrolet Volt. Tom was extremely patient, helpful and fair with the charge for his service. I will only go to his shop for any key needs in the future. read more

This place was awesome and fast. I got a key made in 2 minutes, in and out before I had to even put a quarter in the meter. The guy at the counter even checked the other car key I had that I had been quoted by another place at @$300 and they said $80! They are really well priced and extremely nice. I was all around pleased with the experience I had there. read more

Also called AC Lock Service, I couldn't be happier with the service and price to reprogram and copy my Nissan 350Z key. Great service at an affordable price will keep me coming back here for all my locksmith needs. read more

I'm grateful that Long's, aka AC Lock, cloned my car key for less than half of what the Toyota dealer and another key place quoted me! And apparently it could have been even cheaper if I'd had the master key rather than the valet key. The person there was really nice, too. read more

Late one Friday night, my car got towed and I had to pay $350 to get it back. I thought my night wouldn't get worse but when I got home, I put my key into the door and turned it as usual only to find that the lock was stuck. FML. The next morning I called my landlord, she gave me the number of a locksmith to call. I tried giving the guy a call, and he told me that he would swing by in 2-4 hours. What was I supposed to do until then? Luckily I was at a friend's house so I hopped on Yelp and found Long's. I gave them a ring and the guy said he could come within 15 minutes. AMAZING. Tom came within the time promised, and he removed the old doorknob + lock (for the exact amount of $100 which he quoted over the phone). He even gave me the new knob for free (which was supposed to be $25). Friendly guy, great service. 5 stars and no complaints. read more

After moving into a new house, I found that there were 7 different keys for all the entrances, of which the landlord only gave us 3. I shopped around in the area for a good locksmith and settled on Long's. I know how to change a lock so I didn't need to have a house call, but Tom was able to rekey the locks I brought him and replace 2 doorknobs that afternoon. After having trouble with one of the doorknobs, Tom offered to meet me after-hours in his shop to help me figure it out. All in all, an awesome experience. read more

Tom is the Locksmith's Locksmith. He and his team of competent professionals are the locals other locksmiths turn to.

Got me out of a tight spot when my old mortice lock malfunctioned and I was locked out. Tom (?) send 'Carson' out to assist me and was really efficient and full of good advice. Got into my house, fixed the front door. Also made an improvement to the back door lock that another locksmith said there was nothing that could done about. Gave me a lot of advice on options for permanent solution to the problematic old mortice lock and didn't pressure me to buy anything I didn't need. Very fair with the bill. Will definitely call Tom / Carson first the next time I need a locksmith. read more

Whoa damn! I've never had keys copied as quickly, smoothly, and in a friendly manner before. Thanks for helping me get that chore done so easily. read more

Just used Longs Locksmith for the 3rd time. They always impress. Great communication, great service! Highly recommend!

Was in a pinch with my ignition. Called the shop and found myself taking to a knowledgeable man about my car. Honest and great work and service. I would recommend them to anyone who has locksmith needs. read more

Fast, FRIENDLY, reliable service. I needed to get two keys copied, was hoping for a quick if awkward transaction. However, I was pleasantly surprised. Customer service was above average, and the lady who started copying my keys very sweetly communicated to me that she was going to leave, and who was going to take over for her. The man who helped me next was very nice, and made casual conversation while I waited. Definitely recommend them! read more

Tom helped me tremendously. Very professional, quick, and kind. Made my experience a 10/10.

Tom saved the day once again when he puzzled out and fixed my VW Jetta Key and got it to respond again to the car's remote access system. I had tried everything, replacing the key's battery, checked the car's electrical system and was at wits end and. It would never have occurred to me to go to a locksmith for this specific problem. I can't recommend Tom's sevices enough. His professionalism, diagnostic tools, and persistence in finding and solving the issue was terrific. So glad I can easily and safely unlock and open the car again. Thank you, Tom! read more

I called Longs Locksmith when I thought I had lost my key to my apartment door on a Sunday. I called, and talked to Tom, who was immensely courteous and professional. He said he could be there in 15 minutes, and was at my apartment very promptly. He was also able to give me a flat rate quote on the phone as opposed to other locksmiths I have dealt with in the past. It turns out I had the keys all along (Stupid I know!), which I realized just as he got to my door. He declined any kind of payment even for coming out on a Sunday evening. This is what I call fantastic and personable service! Tom is an amazingly nice guy and is very professional yet easy going. He seems very experienced, and I would never go anywhere else again for a locksmith related service. Would recommend to everyone. I still can't believe the level of service Tom and Longs Locksmith provides! read more

Hope you never need a locksmith but if you do - call Long's. The owner, Tom is a very nice guy! Great service! Not only did he help us out with our car key he also gave us a jump (we had discharged the battery by trying to start it too many times). read more

I run an acupuncture clinic, and had two patients in the midst of treatment when Tom and his assistant arrived, so I needed the work done quickly and quietly. Check and check, plus he was on time, very friendly, and charged me less than quoted on the phone. Highly recommended! Thanks Tom! read more

Tom fixed my locks and even cut some extra keys for me without charging anything for them. A few weeks later the lock failed again--he came out and fixed it at no charge. I think I've found my locksmith!!! read more

I was in and out within 3 minutes. I needed 3 copies of my key and everything costed about 8 dollars. Yay

Loved this place! Made copies of keys. Job was done quickly and swiftly!! The men working are so nice and kind. Gonna come back here when i lose any keys. read more

Had a great experience with Tom Appel, owner of Long's Locksmiths. I needed a special key for a device made in China (what's not). After not being able to find the proper blank at other locksmiths, Tom found it in a few seconds. Don't think I will be trying any other locksmiths in the future. David S read more

I got out of my car today and lock the keys inside...what a knucklehead! I called Long's and Tom answered the phone. Told him my situation...he explained it was toward the end of the day and it might take a while to get to me. No problem. In pretty short order he called to say he was on the way...arrived...opened the car...and I had my keys. Great service! Now, here's the rest of the story. Tom had a tooth pulled earlier in the day and was riding with/training an employee. He wasn't even supposed to be working today but he takes his business and customer service seriously. If you are in the Berkeley, Oakland, Alameda area and you need a locksmith...I highly recommend Tom and his crew at Long's Locksmiths. read more

Tom helped me recently. So nice and helpful! Even gave me a great deal. 5 stars

Dave was great! Called, left a message, got a call back within 5 minutes. He was able to come out and rekey my front door, and also asked if there were any other doors to streamline the number of keys to my house down to 1. Sweet! Clearly explained pricing, was on time, took care of everything in less than 10 minutes. He even threw in an extra key at no cost. Really appreciate his professionalism and speedy service. I will definitely call Long's again if I need to. read more

Roger was great and I did not have to wait for another day. He was accommodating and quick, he even helped me with some tips as I was doing some handy work myself. He is old school and I love it! I would really refer him for your next job. If we ever need a lock smith I am putting him in my Iphone. His price was fair also. read more

Fifty minutes from my phone call to the locksmith driving away! Totally reasonable, especially given the fact that Dave the locksmith had to make his way through three locks, one of which is very finicky and problematic. He was very persistent, trying a few different approaches. At the end, he checked to see if the finicky lock was still working properly - it wasn't - and kept at it until it was. He even made us an extra key, and gave us some pointers on how to secure it outside the house so we don't need to call a locksmith next the time we are locked out. Thanks! Will definitely use Long's again. read more

Really great service had my keys made in 5 minutes. Guy was really nice and efficient also really in expensive to have them made.

Went in for a copy of a key. The owner was very friendly and spent a long time cutting the new keys to make sure that they came out right.

Great service! I locked my keys in my truck right before they were closing. Tom stayed open late on a Friday to get me back in my truck. Thanks! read more

If you need keys for your car, or home, Longs Locksmith, AKA AC Lock is the place to go. They are extraordinarily skilled & knowledgeable, and super nice too. Their prices are the best in town. read more

These guys are great! They know what they're doing, from making a simple key to something more complicated.

Fantastic service and great quality work! I've never given a yelp review to a business before, but after Tom came to our house I knew I needed to let everyone know about AC Lock in Berkeley. From the start, he was friendly and professional on the phone. I called in the morning and he promptly came out to our house an hour later. He spent time educating me about exactly why we were having the door and lock issues in our home on several doors. His prices are very fair, and I would highly recommend using Tom for any locksmith need you may have! read more

I needed a 2nd key made for my Ford and I am very glad I came here. The attitude is top notch. The service fairly fast and very professional. I ended up making a yet one more spare key (i.e. have 3 in total) and am not worried at all should I lose a key anymore. (when you have 2 of those programmable Car Keys, you can program a 3rd one by yourself). Oh, and the price was great too! (half or even less what you would pay at a dealership). read more

I have used Tom for years and he is one of the real finds in Berkeley. Doing a good job at a fair price is how he does business. He just doesn't know any other way to operate. He will save you money if he can and goes the extra mile to take care of his customers. He gets pretty busy sometimes because once people patronize him they turn into permanent customers. I can't recommend him highly enough. read more

Tom was able to give me a comfort level that very few people do in business. His technical skills, craftsmanship and integrity simply come first. My first contact with Tom at Long's was when I brought in my only existing key for my antique MG Midget. The old ignition key was some kind of hybrid and matched none of the books nor indexes available for automotive key blanks. So Tom located a key blank that could be cut down to fit the old MG. No one else could do this. I had been to three other locksmiths in the immediate area and each of them just said, "sorry". Of course about a year later when I bought a home in Berkeley I had to re-key the entire house and I called on Tom at Long's. Tom brought his staff and proceeded to attack one door at a time in this 1920 home. Some doors had to be adjusted and some doors had to be re-bored. It certainly turned out to be far more than just re-keying of each lock. Nine locks later it was all done and with a big smile. I will return to Long's for all my lock and key needs. These guys are the best. read more

I would recommend Tom and Long's Locksmiths to friends, family, everyone I know. I completely agree that if this was a restaurant, they'd have lines out the door and PR up the wazooooo! My car was broken into, and house keys taken. Tom made it a point to get to my house quickly, fix the locks, calm me down, and keep me smiling! And, everything was completed before I needed to pick up my kids from school. Use this place! Love this place! Tell your friends! read more

I've always had quick, friendly service at this store.

I would have never though to review a locksmith company. The owner has save me BIG BUCKS from the dealership! my car lock was jammed and dealer told me it would be $140 bucks to replace a simple key cylinder. I've saved 98% of what it would have cost to fix a key cylinder. With all the choices around, this is the place to go. The owner runs a great family business and customer service is amazing. If I need them again, I would definitely come back. read more

Last Sunday, I lost my bike keys, and I called Long's to have the bike lock cut. Tom answered immediately, even though it was Sunday, and he said he'd be there in 20 minutes, and came right on time. (Turns out he was at brunch with his wife, but he came anyway!) He was simultaneously friendly and professional, explaining everything he did as well as explaining why he did what he did. He was done in no time flat, and I had my bike back! He clearly cares about his customers and his job, and does great work. Highly recommended! read more

Tom was fantastic! I called about replacing a lock that was jammed. Rather than swapping it out and charging me for parts, labor and new keys, Tom spent 15 minutes adjusting the screws around the lock and then fixing what was originally a poor installation job of the door plates. He fixed the problem of the lock and also fixed an additional problem with the door knob (it was very hard to turn) without me asking. I was only charged for labor. When I asked what should I do if the problem happens again, he told me to just call him and they would fix it no cost since he guarantees his own work. I would definitely use Tom again! read more