Roger was able to come to my residence within a couple hours of my service request. He was able to…read moredetermine the problem and remedy it short order. Highly recommended.

Roger is 100% the best! My family was new to MO and when our AC unit went out we didn't know who to…read morecall. I came across Roger and loved the fact that he answered the phone personally. We had him and a couple other companies come in with quotes for a new system. My wife loved Roger immediately and I was informed by her that we would be using Roger for our new install. He was very quick with securing new equipment and did a wonderful job beginning to end. One year later, time for an annual check and Roger is still answering his own phone! Roger is my HVAC guy. We love him and won't go anywhere else. Roger is the greatest!

Woke up this morning with no heat! I have Smith Heating and Cooling service my furnace every year,…read moreso I called them up. They sent Guy out in less than 30 minutes to fix my furnace! Great job! Great Service!! Thank you, Smith Heating and Cooling!

Moved to area and wanted to "sign on" with a good company for my HVAC needs. I indicated that they…read morewould get all of my business - 2 new systems, mini splits for the third floor, etc. A valued customer by any other name and should have been to this outfit. They failed to come through when I needed them most. Turned on A/C for first time and there was nothing but hot air. Sent a belligerent man out that was crabby, came into the wrong gate after I left instructions not to use the back gate due to dogs and when I asked him to go back out and come around to other gate, he simply refused and wanted to argue about it. Couldn't believe it! He was not professional and was very sarcastic. It was 95 degree day and I was without A/C. I operate a business in my home, have pets in the home and I expressed that I needed to simply have them put the new systems in. He said it would be 4-6 weeks. I stated that wouldn't work at all. Funny that the office had all of the paperwork from the origin of the leak that they diagnosed the prior fall when I moved in, yet they sent this guy out who didn't know squat. He called his boss while I waited and then said he would get back to me. They never called, never followed up and I was left without A/C. Luckily I discovered the company I had done business with in the other state I lived in and that they had an office in this area (I had no idea they did business in this area, but was thrilled). They promptly came out, filled my condenser with 8 pounds of Freon FREE OF CHARGE so I was not without air and they are putting the new systems in. Smith missed the opportunity to have a great customer and to think that I still have the systems on the third floor to put in at a later date. Any business would value a customer like this. Smith just walks away and leaves you with no A/C during sweltering temps for over two weeks straight. Is this the HVAC company you want to rely on for your heating and cooling needs? I think not!

Let's start with this company has restored my faith in humanity!!! Ryan came to my house in Moberly…read moreMo to give me a quote on my plumbing issues. I had already been quoted by another company. When amounts have commas in it I like to make sure I'm not getting ripped off. Ryan comes over I explain the situation I was having. He went through what he would look for and why he was doing it. It took him 3 seconds to find an issue with plumbing work I already had done. The brand new pipe that the other company had installed was not even attached!! He told me to call them up and I did. I was Out of my element with this request!! Well truth be told I was scared because they see people who don't know anything About plumbing a mile away!! Same way at the car dealership when you get your car worked on!! Ryan took over like we were family. He told them they had to make it right. He said you could see the pipe was not attached and you just left it. He handled them like a pro. Actually thought I was watching a superhero movie!! I was the damsel in distress and Ryan was Spider-man!!! He did not have to do that, he explained to them how to fix it the right way!!!! Then here comes Scott!! This man right here is AMAZING!! He watched them work, checked there work before they left to make sure they did it correctly. He is a wizard. He spoke to me like I did not deal with plumbing on an everyday basis . He broke it down, where I could understand what was going on!! He also made sure that I did not pay for service to be done right! He used the camera, showed me the problem!! He did not try to sell me anything. Gave me cheeper options and also said if I did not choose the company that's fine, he said that I could call him to inspect the work when it was done!! He just wanted to make sure that the problem was taken care of and I was treated like family!! I felt like they cared, I felt like they wanted to make sure the problem was fixed and I was happy weather I went with them or not!! I will tell you right now Scott should be over other worker bees. His knowledge and the way he speaks to you so that you understand exactly what's going on was amazing!! I will tell you right now if you go dollar general and buy a washcloth and it breaks down in a month or so then you have to go buy another, but if you spent a little more and bought a better washcloth and it lasts for years, you got your money's worth. I feel like every penny I spent today was worth it!!! Since they left I made sure that 15 people so far had there number. If you are thinking about this company you will not be sorry!!! I have not been so satisfied where I have given this big of a compliment in over 10 years!! Call them for your needs you will not be sorry. Also, I called the owner to tell him about the worker bees, he was so delightful. This company is amazing!! I will be telling everyone about my experience!! Also, for all you single ladies, older ladies this is the company you want. They don't lie, they are not trying to up-sale you, They definitely are trying to make sure your problem is fixed and done right!! Scott and Ryan are amazing I mean it!! When I talked to the boss, I got the same vibe!! If Scott is reading this I wish more people were like you. It was amazing how well you talked to me. How you took care of a situation and gave me all my options. I will make sure I tell everyone to use this company because of your kindness and take charge attitude. If Ryan is reading this thank you for going that extra mile. If you had not done that it would have cost me more money. I also liked how you made sure that the problem was solved and made sure your teammate knew what was going on. Which you were right he made sure I was taking care of!! There are very few people like you all anymore! For your kindness I will make sure I tell everyone about you guys, I hope you guys are overloaded with new customers!! Thanks Sara

Absolute rip off! I declined the recommendation thank goodness. All the tech wanted to do was sell…read morehis service. He didn't care to check warranty first.

Wayne provided something Rare in today's HVAC Repair Businesses - TRUTH and Fast, Expert and Cost…read moreReasonable Service. Wayne was recommended to me over fifteen years ago and has always provided expert service. The first effort was in an older (1920s) Federal Hill, Baltimore Row House. It was a very old unit needing repair. Wayne repaired it and got it running in a very short time. More recently Wayne repaired my Sister's unit and got her HVAC running quickly and at a reasonable cost. Most recently I had a Warning that my Controller could not communicate with the Blower. A Blue Dot Service came to the house, turned off the power, then told us we needed a blower, cooling unit, wire harness, new compressor and perhaps other elements - SOOOO we might as well buy a new complete system. AND he just happened to know a Rep that could give me a quote. They tried to sell us a 12-20 THOUSAND DOLLAR SYSTEM. I called Wayne, he found a defective wire harness and repaired it for $300. You can BOTH TRUST and AFFORD Wayne's support. (By the way - you cannot diagnose a system with the power off.) If you are a Senior and on a fixed income like us, YOU NEED to call Wayne, he can be trusted.

I would love to give 0 stars, it took them a week to get back with us on Part. Then told us that…read morethere was only one in America. I called someone else and they found 12. She said that she called twice and left a voicemail which we never got. When I told her I didn't get it she told me "well things happen." Then I told her yes they do but now twice in a row. She then cut me off and raised her voice to me and told me that she felt I was trying dispute the price. Her name was Ashley and she was very unprofessional. I told her I would have my significant other call to get everything handled and hung up. She called back and tried to act all sweet. She is very rude and unprofessional. I tried to stay local to help with business and everything going on (after she told that I didn't understand how places were being effected when she doesn't even know what I do for a living). I will never recommend anyone to them.

This company are liars and scammers. They put on my credit a $150 unpaid charge when we never…read moresigned any contract with them. They sent out there workers which told us we needed to buy a new ac unit and coil. We had a second company come out that fixed the problem because they were being super pushy to buy there product and installation. The second company fixed the problem for $20 new breaker. Controlled air are con artist that are mad we wouldn't pay them $8000 to put a new unit and coil so they put an illegal negative item on my credit which we never signed any contracts with them. Don't use them at all cost they will lie to you because they only care about money

The office staff wasn't the most friendly when I called for an appointment for our home. Our AC…read moreunit was low on Freon and I was okay with waiting awhile as we were getting by and also waiting beyond the holiday but, when I called the lady that answered was not friendly and assumed I needed service the same day but said "well it'll be well after the holiday" in a snarky manner. I ended the call there and didn't end up scheduling service. I called a different HVAC company instead. Based on the reviews on Google, I am sure the technicians are great and I had high hopes for Controlled air. Maybe I will try again in the future.

Our air conditioner failed late in the afternoon of the Saturday before Labor Day. We called the…read moreanswering service and they contacted the on-call technician. Dan Ferguson arrived shortly and quickly diagnosed the problem as a failed capacitator and had the unit up and running in a few minutes. We were told that the usual after-hours fee is $200 (which is reasonable under the circumstances) but since we were members of the Comfort Club, that fee would be waived. When Dan was finished, he told us that the unit was still under warranty and that there could also be no charge for parts and labor. So, after-hours, holiday weekend, quick fix, and zero charge. All good reasons to participate in the Comfort Club offered by Chapman. I have lost count (somewhere around five or six) of the number of furnaces Chapman has installed for me over the past half-century but always prompt and efficient service; house is warm in the winter and cool in the summer. Thank you Dan and Chapman's.

We purchased an existing condo in the Columbia, MO area in January 2025, knowing that we needed to…read morereplace a 22 year-old HVAC system (heat pump and 80% efficient gas furnace). We knew what we wanted and that we wanted Lennox equipment. We solicited proposals from a couple of HVAC contractors recommended to us by our realtor. We did not want a heat pump. The new HVAC system (high efficiency A/C with 98% efficient gas furnace) was installed in late March 2025 and has been now been in use for 10+ months. Very pleased with the system and the installation. Thanks to Thad D. for listening to us and to Ryan, Brayden, Chris, and Gerold for their care and professionalism during the install.

If you need a Star Heating to fix your heater/AC. They are number one to call for ripping off old…read moreladies. My mother just called me and tell me all about this and she has all the receipts of it. They clean the heater last year, again this year and probably next year. It's obvious they don't fix the problem but they'll give you a big BIG BILL... At one time they were good. They fixing the fireplace and the house is not even 20 years old. Obvious there has been changes of owners or management through the years.... I'm done....

I have used Star's services a few times in the past. They are always on time, helpful, and…read morefriendly. I was amazed at the high quality of work for such a low price. Thank you everyone at Star for your hard work. I will definitely recommend Star for any hvac related needs.

Some of the workers are not qualified to do this work and will misdiagnose the problem. If you…read morequestion them, the owner who essentially inherited the business will call you disrespectful.

Log the time they come in and leave: they will overcharge you a LOT!!!…read moreThey may also have to come (like for me) three times before they advise you to replace the unit. But they will still charge you for everything pointless that they did before then.